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Question

Student Verification Issues and Not Recieving any Response

  • November 17, 2025
  • 3 replies
  • 32 views
Atiya Haque

Hello,

 

I have been messaging back and forth with Figma for months; however, there is no one directly being able to assist me. I have verified my account through SheerID, and they gave me a verification code. However, Figma is unable to create my educational plan. I have messaged them many times, and I haven’t gotten a response yet. It keeps asking for verification, so I resubmitted the form and I keep getting the error that verification limit exceeded. Can anyone assist at Figma or will I be not receiving any information going forward as I have already attempted to go through every outlet? 

3 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • November 18, 2025

Hey ​@Atiya Haque — thanks for reaching out, and I’m really sorry to hear about the back-and-forth with the verification process.

SheerID does manage verification from start to finish, including unlocking accounts for a new attempt, so they’re the best group to help reset things on their side. Just to confirm, have you already contacted them through this secure form: Contact SheerID support team?

I also checked on your case. I can’t access or share out account specifics here in Figma Forum but — our Education Team is actively reviewing it. Your ticket number is: 1598664, and they’ll follow up directly at the email connected to your Figma account with next steps.

Thanks for your patience while we work with both teams to get this resolved.

Atiya Haque
  • Atiya Haque
  • Author
  • New Member
  • November 18, 2025

Hello,

 

Yes, I have spoken to SheerID already, and they told me they verified me and provided me my verification code and said next steps would be on Figma to resolve. I have been verified since beginning of September. 

Tom Reem
Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • November 30, 2025

Hi ​@Atiya Haque — thanks for the update and for sticking with this. I checked on your case and can confirm it’s still moving through review. I’ve also shared your latest note with our Education team so they have full visibility into SheerID’s guidance and can pinpoint the next steps from here.

We’ll reach back out as soon as we have more direction to share. Thanks for keeping us in the loop — we’re on it.

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