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Hi,My projects requires a custom font that I have installed locally, but it doesn’t show up on Figma and there isn’t a desktop download for Linux.Is there a way to edit files with custom fonts? I use Fedora KDE and Figma in the browser.Thanks
When i attempt to remove an item from my sidebar, it disappears and then immediately reappears. I’ve tried restarting the app, I’ve tried logging out and in, but nothing is working. Help!
quero o reembolso da minha assinatura. acabei de fazer e no ato da compra nao fui informada de que era em dólares. cancelei o plano no site e agr aguardo meu reembolso.
Buenas Tardes. Se trata de una aportacion de Historia a la comunidad. gracias.
I recently upgraded to the Figma Pro plan, which includes a fixed allocation of monthly credits for Figma Make. Unfortunately, I have encountered what appears to be a credit usage issue on my account associated with the email address shivashanmukh2@gmail.com.On multiple occasions, I provided clear and detailed prompts to Figma Make requesting specific modifications to my existing UI design. However, the generated output either failed to apply the requested changes, made unrelated modifications, or returned results that did not match the instructions provided. Despite these unsuccessful results, credits were deducted from my monthly allocation for each attempt.As a result, a significant number of credits were consumed without the requested UI changes being completed successfully. This has substantially reduced the credits available for my projects and has impacted my ability to continue using Figma Make effectively within my subscription limits.I kindly request that your team review the
Hey everyone,I’m posting here because I’m hoping someone in the community might be able to share their experience or point me in the right direction.I accidentally purchased an annual Figma subscription instead of a monthly subscription. I noticed the mistake right away and contacted support immediately after the purchase, but I haven’t received a response yet.Does anyone know if it’s possible to cancel or withdraw this kind of purchase, or request a refund in this situation? I completely understand that billing issues may need to be handled privately by Figma Support, but I’d really appreciate any advice on what the best next step would be.Thanks a lot for your help!
It seems that the native 'Remove background' AI functionality now alters the colors of the original image, making it hard to achieve consistency across multiple images.
I deleted one of my account and am trying to create one again with the same email but I am receiving a “Your request has failed” when trying.
Figma account was turned off for non-pay but checks were delivered weeks ago. No response from support.
Hello Figma Support Team,We are currently unable to access one of our design files. The file shows the message: “This design file may have been deleted, moved, or made unavailable. Try reaching out to the file owner.”We suspect the file may have been deleted, moved, or had its permissions changed, and we would like your help in restoring access. File details:File Name: File number 3 File URL: https://www.figma.com/design/PubcKsKvdehWSP0uWax5fJ/file-number-3?node-id=15295-41887&t=doh7fV1k6pU…Admin account:(redacted by the moderator due to PII)Request:Please investigate the status of this file and restore access if possible. If recovery is possible, kindly transfer or assign ownership of the file to: (redacted by the moderator due to PII)Please let us know if any additional information is required from our side.Thank you.
My team members have recently been encountering the same error repeatedly when using the Make feature:"Something went wrong. Please try again."This is followed by an error code. One example is:6f03d20e-ab49-4edd-8048-e4af48ac51f4I tried following the instructions in the official help documentation and created a duplicate copy of the file before running it again, but the same error still occurred.Could you please advise how we can resolve this issue?
Hello everyone! this is the design team from The Apprentice Project. We deliver learning experiences to marginalised children in India through WA based conversational flows. Wanted to check on a problem we are trying to resolve. Our current workflow is that the design team creates the conversational flows in the form of a tree diagram in Figjam and our tech team creates them in Glific, a tool that creates the conversational flows for WA.Currently we can only see the final conversational experience during the testing phase of these flows. We were wondering if there is a way to simulate this conversational WA flow before it is created on Glific on Figjam itself? If anyone has tried out a hack?
So basically I had a massive file with all my portfolio work on it. I upgraded for a month on figma to be able to use some things on it and realised I dont really use anything on it to justify paying monthly. So when I went back to the free figma version I am not missing some of my figma files...
I am writing to sincerely request a full refund for all auto-renewal subscription charges on this account.I originally purchased the Professional monthly subscription only for trial use. As it is a month-to-month plan, I only intended to use the service for one billing cycle to see if Figma would fit my workflow.Figma could not meet my needs and fell short of my expectations after the trial, so I never intended to keep the subscription going.Until I noticed the recurring charges recently, this team account has been completely inactive. I did not log in, access any projects or use any paid features during this entire period.I would greatly appreciate it if you could cancel the subscription and issue a refund.
hey, on my claude code mcp, figma only have 10 tools available, no use_figma detected. I already try to re-log, re-auth, and re-connect but nothing works
Hello. my bank account is being charge however I do not recall making any subscription and I do not have any account. I tried to reach and contact for supportbut no one got back to me. Please help!!
I cant publish my plugin since I changed the email adress of my figma account. I read some articles that are saying to reach out to customer service. I wrote an email to the support but got the auto-reply that prompt me to post in the forum first. so here we go again: please approve the changes to my account in order to being able to publish again. thank yoouuuuu
I thought I had canceled my subscription, but the amount just now has been paid.I didn't use the app. Can I get a full refund?
Hi,I accidentally added an extra Full seat in the workspace “Kampanie WH”.I only need 1 seat in total.The seat was taken for over a minute...Right now, in Admin → People, I can see:Total full seats: 2Assigned: 1Available: 1The extra seat is not assigned to anyone — it was added by mistake.In Admin → Billing, my upcoming monthly invoice for June 26, 2026 shows:Billing adjustments: €18.71 Monthly costs: €20.00Could you please help remove the extra unassigned seat from billing and adjust the invoice accordingly? This month i’m taking a big loan, cant afford any additional costs. I have one figma seat mostly for learning myself and create epic tabletop rpg content for it,Thanks!
Education plan has AI enabled and other members can use AI, but my admin account cannot see “Rename layers with AI” in Figma Design command menu. My account has edit access to all projects and files.
When working with Auto-layouts, it seems that horizontal/X values and vertical/Y values & functions are reversed. If I set something as a horizontal layout, it goes vertical (and vice versa). If I set horizontal padding, the vertical padding is impacted instead.
Hi, I'm experiencing an issue with prototyping that seem to have appeared recently and wondering if others have run into the same.Connections snapping to sections instead of framesWhen I drag a connection from one frame to another, it keeps connecting to a section rather than the frame itself. I understand Figma supports sections as prototype destinations intentionally, but it makes it really hard to target a specific frame precisely.When I try to set the destination manually via the dropdown instead, the frame doesn't show up in the list at all — only the section does. So I can't work around it that way either.Is there a reliable way to force the connection to land on the frame and not the section wrapper?
Hi Figma Make Support,I'm having an issue where files placed in the public/ folder (robots.txt, sitemap.xml, manifest.json) are not being served at their root URLs (e.g. https://www.planaventure.ai/robots.txt) after publishing.What I've tried:Confirmed files are in the public/ folder in the Figma Make editor Published multiple times Added a custom Rollup plugin (generateBundle) in vite.config.ts to explicitly emit the files — still not workingEvidence:https://www.planaventure.ai/robots.txt returns plain text "Not Found" (HTTP 404) The Last-Modified header on this 404 response is Wed, 14 Jan 2026 and has not changed despite multiple publishes — confirming the file is never being deployed The main index.html deploys correctly with today's date, so publishing itself is workingQuestionDoes Figma Make's deployment pipeline support serving static files from the public/ folder at root paths? If so, is there a specific configuration required?ThanksMayank
I got that Figma have program called creator fund for those who create a free resources for community. There is one link for application form and when I click, it redirecting me to figma.com/community instead of any form or extra details.
Hello Figma Support Team,I’m contacting you because I suddenly lost access to two important Figma design files that were previously available to me through my account/email.Now, when I open the links, Figma shows that the pages/files are not found. I did not intentionally delete these files, and I need urgent help checking what happened and whether they can be restored.Affected files: MAX-KULIK [redacted] BC.GAME_NEW-FORMAT[redacted] I previously had access to these files, but now they are unavailable. I have checked my account and workspace, but I cannot find the files or restore them from my side.Could you please check whether these files were deleted, moved to another team/project, affected by permission changes, or removed due to a team/workspace issue?These files contain important working materials, so I would really appreciate your help with restoring access or recovering the files if possible.Please let me know what information you need from me to verify ownership or access
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