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Olá!Estou com um problema. Sou devidamente matriculada no ensino superior, bacharelado em Sistemas de Informação, e tenho uma verificação de estudante feita com sucesso. Por meio dela, acessava as funcionalidades do Figma.Porém, estou recebendo a mensagem de que o meu status de educação foi expirado:  Quando eu tento atualizar a minha verificação de estudante, recebo uma mensagem de que o Limite de verificações foi excedido e que eu já resgatei essa oferta. Porém, o meu curso vai até 2027 (as declarações de matrícula são renovadas a cada semestre). Agora estou bloqueada e só tenho acesso às features básicas do Figma. Como posso fazer para recuperar meu acesso? Me

Hi! I’ve been having trouble getting my Figma account back to an Education account, even though SheerID confirmed that I re-verified my account on September 11 (Verification ID: 68c1ab53f897ce280a8b5dff), which was before the September 29 deadline. SheerID mentioned that since the verification on their side was approved, the issue now lies specifically with the offer redemption process on Figma's side.I’ve sent education@figma.com several emails since about my issue, but I never received a reply. I’d really appreciate any help to be able to re-access Figma Education for my student work! Thank you in advance. 

I’m using a MacBook Pro (M1), and for the last two days I’ve been experiencing a severe delay when cutting or pasting objects in Figma. Each action takes around 20–30 seconds to apply. This makes it very difficult to work and breaks my workflow.This issue is specific to Figma — other apps respond normally.Please help diagnose what might be causing the slowdown and how to fix it.

Hello Figma Team, I’m a student from Northeastern University, Boston campus. I’m having a bit of an issue verifying my student account for Figma, even though I have official information to verify my status, and now exceeded the number of attempts.  I looked up multiple forum posts about similar cases as mine, and the advice I read is to contact SheerID support directly & ask them to reset my attempts. I followed the troubleshooting steps that Ariadna provided for me, but I still don’t have student access :( 

Hi Figma Team,I’m a student in Boston. I'm having problems verifying my student account for Figma, even though I have official information to verify my student status, and now exceeded the number of attempts.I looked up multiple forum posts about similar cases as mine, and the advice I read is to contact SheerID support directly & to ask them to reset my attempts. I've done those advises twice, explained my case to them, but they replied that with a template email that they can't help and that they closed the ticket immediately without any further attempt to support or investigate for both requests (attached are proof).  I also saw a forum saying that I should try contacting 

I lost two extremely important Files after my last request here which was about the edu-status being available for my Gmail (this is my business related account) instead my student account I requested the edu status to be removed from my Gmail and added to my educational Uni mail. The files are missing on my Gmail account. One was related to my book keeping as freelancer and the other was the design of my new website. I checked deleted but they’re not there. Also I would never ever delete these files myself.Looking forward to help here since I am quite lost doing business without these Files. Thank you. I also remember the filenames :)

I am having trouble importing a plugin from a manifest file in the desktop app. Clicking ‘Import plugin from manifest’ doesn’t open a directory. Please see the attached screenshot

Hello, I’ve tried resetting figma, both on browser and desktop, uninstall re-install.All plugins are not loading.

Example of what teachers get when they try to renew their education plan​​​​Hello Figma team, I’m an IT admin in my school and we are teaching Figma since last year. Everything was working fine until this year when I had to renew the Education licence. I did renew mine but everytime I invite teachers and students in the school team, they can’t verify their emails. SheerID keeps saying that they already tried verifing or that they can’t verify at all. Can someone from the Figma team check what’s is happening with SheerID ? Thanks

Hi,I need urgent assistance. I created a full interactive dashboard prototype in Figma Make, then added a homepage and login structure. When I tried to edit a single section on the homepage using Point to edit, the platform deleted the entire project except for the edited div.My website, dashboard, and two weeks of work are completely gone.I cannot revert the changes because the entire file structure and codebase were deleted — there is nothing to restore on my end.I urgently need to know if you have any versioning or backup system that can recover the project immediately. I was scheduled to present this to investors today, and this loss is critical.I contacted support three days ago but still haven't received a response.Support ticket: 1629841Please escalate this and help me retrieve the project as so

 Hi. I am having an issue opening my project files in Figma. Before, it took a little longer, but now it happens very quickly; I do not even open the file and the message already appears. I saw someone with a similar problem and tried all the suggested solutions for this case, but without success.Help with this would be great.   

Hello,I am trying to obtain a student plan in Figma, but I am facing repeated issues with the verification process. My student ID card is in Polish because I study at the Polish-Japanese Academy of Information Technology in Poland. I submitted the front and back of my student card several times, but the verification failed each time due to an error.I have already contacted SheerID, the company responsible for the verification process, and created a support ticket. However, I previously had a negative experience with SheerID when trying to verify my student account, so I would kindly like to ask for assistance from the Figma moderation team.This student plan is very important for me to complete my university work and finish my final projects. I would be extremely grateful for any help or intervention to resolve this issue.Thank you in advance.

I have submitted plugin.My plugin adds functionality that doesn’t exist in Figma. There is already quite similar plugin. Approved.I don’t like few things in the similar, existing plugin and created my own plugin.I got  "does not align with our guidelines under the section business sense". I analyzed “business sense” section, provided my thought to each point. I fixed “probable issue” and submitted it again, not approved. I shared a video example, how my plugin works. You could not achieve it with any existing Figma functionality or any existing Figma plugins.The all that I got "does not align with our guidelines under the section business sense", which is useless. The guidelines say “If your plugin or widget has been rejected, we'll send you an email with our determination. You may submit your plugin or widget again for review after addressing any feedback.”. But support answer is not a determination and is not a feedback that could be used.

Hi, i would like to request an refund for my plan due to I accidentally purchased a one-year subscription, instead of one-month

I’m unable to locate a file that I didn’t delete. I still have the shared link, but I can’t access it, it says the design file may have been deleted, moved, or is unavailable.Please, I need help resolving this.

My Figma Education Plan was renewed about one month ago, and everything was working normally. However, today my plan suddenly changed to the Free plan even though the renewal date has not ended yet.Is there any usage limit on the Figma Education Plan? 

Hi I just experienced my figma running slow especially when moving, copy-pasting, and deleting components. I have clear the cache browser, reset, checking internet connections and reset & restarting the desktop app but despite all the efforts it’s still slow and laggy on both chrome browser and desktop app.I’m running figma in Macbook Pro M4 Pro 13” updated to MacOS Tahoe 26.1.This is not an issue before this, just happened last week after new update.Need some support help regarding this issue. Thanks

I have paid for a Professional Full Seat license at £14 a month and I am unable to toggle and use the Design tools bar at the bottom of the sheet on slides and edit a doc my colleague set up. I also can't use the tools when I set up my own slide. Does anyone have any ideas why this tool work? I contacted support with the problem at 5.30pm yesterday and have still not had a human response or useful Tech bot one. Thanks!

I didn’t find the configuration details in the documentation for configuring Figma Dev Mode MCP servers in Intellij IDEs like Webstorm, Pycharm . is it not supported yet?

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,Md. Yasi

Hi Figma Team,I am writing because my Figma account shows a suspension message when I attempt to sign in using Google Login:“Your account has been suspended.”This prevents me from accessing all my ongoing projects and important client files. I have not received any prior warning or notification regarding this suspension, so I am very confused and worried.As far as I know, I haven’t violated any Figma Terms of Service or Acceptable Use Policy. Therefore, I kindly request your assistance regarding: The exact reason why my account has been suspended What actions I should take to resolve the issue An urgent restoration of access if possible Here is my account information for verification: Account Email (Google Login): [redacted by forum admin to remove PII] Full Name:Janice

I noticed that after the last update some of my nested components are broken in sizing/scaling. I would reload my library after publishing and half the instance across various screens would take off. Specifically the components are getting bigger somehow. For instance this image component, nested in a product card, should be as is in the version on the bottom, after reloading the component from the ds library the image is bigger. Or the stamp in the footer is correctly inserted in the beige space in DS itself but as an instance it seems to enlarge quite a bit. This happens with images, icons, other assets like stamps etc. It seems that it needs me to manually redo everything now (copy-pasting from DS library, editing etc) and i do not have that type of time/budget for this big of a project. 

im tryna type in a link but the alphabet a just automatically gets squared???it doesnt happen to any other alphabetsdoes anyone know how to fix this thanks

i tried to re-verify my education plan tied to the email- (redacted by the moderator due to PII)its been a long time and im still not able to access the features an educational plan has. its just like using a free plan. im getting this ‘successfully verified’ message but its doing nothing. I need an education plan as im doing an internship and in my second year of bachelors. kindly look into the problem.  regards and thanks, mrunmayee dandekar