Report a Problem

Thanks for launching this new feature!I’m not sure if it is a bug, but I figured I would ask here. Let’s say you have a parent container, with a child element called “Instance A” with a width that is set to autofill width.When you swap out the Instance A (aspect ratio of 4:3) with another Instance B that has a different aspect ratio (16x9), and both components have ratio lock,  Instance A’s aspect ratio overrides that of the B’s.To me, this isn’t to me, the B’s ‘locked’ ratio value should take priority. (personal opinion)Now, there are two ways to restore B’s ratio.Right click into B, and reset. Resize parent container temporarily.  This will reset B’s ratio to 16x9.  And then you hit undo.#2 feels like a bug to me.But again, B’s locked ratio should take priority. (or give user control to set priority)Thanks!

Hi everyone,since we’ve used our branching/merging options in our Design System we are facing an issue, that keeps on giving the weirdest visual outputs.The issueWhen we merge a branch back into main, some frames appear to be smaller/larger than they actually are. Just last time, when we updated our icon collection and changed default size from 20x20 to 24x24px, some icons kept their visual appearance at the previous 20x20 after the merge. This is also weirdly reflected in the instance swap menu thumbnails for said icons.A similar issue, just reversed, has already been raised here:  How to fixThe easiest fix so far, that I have found, is to enter the affected frame, shape, etc., change width

At the very first time I open the Figjam file, the Generate AI beta will Opened in default but I accidentally closed that tab, How can I open it again to use. Is there any short cut to open that tab.

FigJam一直报错啊今天，我还挺喜欢这个工具的，其他画流程图的工具都不怎么爱。能尽快修复吗！errorid：910f3e45b3fe4ae192921241ae1c038f 

Hi everyone,I've encountered an issue that I can't resolve on my own, so I'm reaching out for help.Our team is researching the prompt-to-code feature on Figma Make and we have a shared Make File. However, the Preview feature doesn’t seem to work for me, even though it works for my colleagues. I can only prompt and see the code generated by the system, but I can't see any preview. I've tried switching to different browsers (Edge, Chrome), using the Desktop App, clearing caches, restarting my Mac, and re-signing into Figma, but the preview screen remains blank. Please help me with this issue.Thank you all!

I have a hard time finding the corresponding Chinese fonts in Figma. I think fonts in other languages ​​have similar problems.Can we add the ability for the software to read font names? 

Hi everyone,We're currently facing an issue with webhooks in the project context.We've created a webhook to listen for FILE_COMMENT events on a project. The webhook was successfully created, and we’ve confirmed that the PING event is received correctly.However, when testing with multiple users posting comments on files within the project, no comment events are being triggered. We’ve verified this by checking the webhook logs using the GET /v2/webhooks/:webhook_id/requests endpoint — only the initial PING event appears there.Is there something we might be missing regarding webhook configuration for project-level comment events? Are there any known limitations or permissions issues that might prevent comment events from firing in a project context?Any help or insight would be appreciated!Thanks in advance.

Steps to reproduce: Create an instance of any component. Apply a scale transformation to it. Modify one of its dimensions in the right panel. Observe how the other dimension changes.  

The base background layer that I have in all of my artboards is a satellite map image that’s part of a library component. It has multiple backgrounds in the component that I can switch between (via visibility toggling).I opened Figma this morning and all of the images within that component have been cut down to a thin horizontal slice of their proper height. I can paste a new image into the component and it’ll properly display that, but the images already in the component have been corrupted. If I copy the component and try to paste it into another file the corruption comes with it.This is occurring only on Desktop, though. If I go to the web the images still appear properly. 🤔I’m running 125.2.3 on a Mac running 15.4.1.

Well I’m wondering what is happening here because this is the first time I see this problem:I changed the height of my “lg” buttons from 48px to 56px I also changed the radius from 16 to 24px I published my library and updated it on me design file   What is happening:The radius updated on all buttons The height of the buttons did not change I’m wondering if I did something wrong or if this is a known bug? Thank you

Currently, the translation to Portuguese shows two options: "ramo" and "rascunho".I believe that the translation "rascunho" does not accurately represent the concept of "branch" in the context of design and development. The term "ramo" is more appropriate, as it better reflects the idea of branching and versions within the workflow.I suggest that the translation team consider keeping the term "ramo" or potentially not translating it at all, to maintain clarity of the concept for users who are familiar with the term in English. Thank you for addressing this adjustment that could enhance user experience on the platform.

In Figma Sites, the icons I used from Font Awesome Pro 6, display properly while designing, but appear as their text counterpart when doing a preview.

Reproduction:1) Parent frame with horizontal auto layout holding chips which have rounded edges Clip Content: OFF ✅ Looks fine on Canvas and Preview on all screens (@1x and @2x) 2) Parent frame —“— —“— Clip Content: ON a) ✅ Canvas looks fine b) ✅ Preview looks identical on @2x high-res display (internal screen, MacBook Air 15’’ 2024) c) ❌ Preview has rendering glitch on @1x normal-res display (external 24’’ display) The top few pixels of the container are “shaved off”. As a consequence the top of chips are also shaved off, and they appear irregular, not regularly rounded anymore. Suspicion: Some sub-pixel rendering or anti-aliasing function has rounding errors when clipping. Screenshots (from my @1x display):

Hi there,I tried to change permission settings so that a prototype could be shared out to a client, but I kept seeing the red banner “An error occured...”. After further investigation, I believe it’s because this file has branches, because I didn’t encounter this problem on other files without branches.Can you have someone look into this please? Using branches to have different versions of prototypes is crucial to our workflow. Prototypes for clients, vs internal often have different things that are interactive, so that the narrative can be controlled.In the end, I was still able to conduct the user testing session, but had to ask my participant to create a Figma account, which isn’t ideal.Thanks.  

I'm trying to create a student account. I started studying for a Bachelor's degree in Creative Industries at the National University of Rafaela in Argentina. But when I select a higher degree, only a few universities appear as options, and I don't know how to continue with the process.

I’m creating a presentation slide deck that has several Figma prototypes embedded in it. The prototypes are in different devices frames (laptop, tablet and iphone) with the device frame being set in the Figma file. Placing these into Figma slides, it will only retain the device frame from the most recent prototype. So if I place a prototype with a laptop device frame, and then later place one with an iphone device frame, it changes the previous desktop frame to also be an iphone frame. 

I’ve been a Figma supporter for years, but their new billing system is broken and unfair. I made a simple adjustment ONE DAY after my renewal date to adjust our team’s plan based in the new pricing model, and now we’re being charged for both the old and new seat, with no way to fix it. Here’s what happened:✔️ My renewal hit on March 16 with 5 full seats.✔️ On March 17, I downgraded 3 of those to developer seats since develpers don’t need full editing access.✔️ Figma says my billing locked at renewal, so now I have to pay for both the full and developer seats.✔️ Even if I switch back, I’m still charged the full amount. There’s no way to adjust it without extra fees. Figma support stopped responding after 20+ hours. So… anyone here working at Figma who can escalate this?

Hi everyone, I'm having an issue with a deleted file that's in the trash. Although it's not permanently deleted, I can't restore it or move it back to drafts or even deleted it permanently.When I right-click on the file, no window appears. I also tried logging in from another PC or accounts, but nothing changes. I was the admin of the file.  

Hi Figma Team!I had been using my figma account on company's email with student subscription. Now that I have lost that account as the account is deleted or deactivated, I want it to transfer to another account so that I an get emails and details about subscription. Please transfer the account or files also if possible to the new one [redacted by forum admin/moderator to remove PII]Previous account with student subscription: [redacted by forum admin/moderator to remove PII]

新版的UI，auto layout后还是变成了Frame why??

When I drag the mouse to select multiple items., or even just click once and try to drag/move an item, Figma is just selecting all the comments and moving them instead of what I’m trying to move. I have to double click an object and then move it, and I can’t select anything by dragging the mouse.I have restarted and updated Figma multiple times. I’ve used this in terminal as well: rm -rf "$HOME/Library/Application Support/Figma" It’s still doing the same thing. And only in this one file.

Hey there! I'm trying to share a slide template to Community, but I get this error every time I try: "Can't publish empty template. Add at least one slide."  I have a bunch of slides, though. Here's the template I've been working on: https://www.figma.com/slides/jS3dKM33H2QUeFgAeCd6Vh/Retro-Vibes?node-id=1-42&t=ENobfTUaoWLRLooh-1  I've tried on both desktop (Mac) and browser (Chrome), and I have a paid plan (Professional). Any ideas why I'm stuck? Thanks so much! Edit: It looks like maybe it did publish, despite the error? I’m seeing it here: 

I built an app nav with multiple sub components and am running into an issue when I’m interacting with the sub-component variants. The app nav menu items can either be a singular nav item or a nested nav item with additional sub-nav items contained in it.When I modify the variant to have a nav item be nested and in a selected state (showing the sub-nav items), the container hugs the content and pushes the other main nav items down. If I were to switch the sub nav state back to default or toggle off the nested nav item and try turning the selected state for the sub nav item, the container no longer hugs the content and the sub nav items overlap with the main nav items below. I’m trying to figure out if it’s the way I built this component or a bug. All the of the content in my sub-components are build with Hug content heights. I’ve included a video of the interactions I’m explaining and a screenshots of the subcomponents I’m using. 

Hello. I have this problem, text styles are constantly flying off in [redacted by moderators] and line spacing is decreasing, while the root components themselves remain intact and if you go into the version history of the file, everything is fine there too. What should I do

For example, I want “->” in a text field but Figma changes it to “→” How can I prevent that?I’ve tried disabling spell check but it didn't work.