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Question

Issue with Student Verification & Sheer ID

  • December 8, 2025
  • 4 replies
  • 126 views
Megan Le

Hello Figma Team, 

I’m a student from Northeastern University, Boston campus. I’m having a bit of an issue verifying my student account for Figma, even though I have official information to verify my status, and now exceeded the number of attempts. 

 

I looked up multiple forum posts about similar cases as mine, and the advice I read is to contact SheerID support directly & ask them to reset my attempts. I followed the troubleshooting steps that Ariadna provided for me, but I still don’t have student access :(

 

[image redacted by moderator - ksn]

 

4 replies

ksn
Figmate
  • ksn
  • Community Support
  • December 10, 2025

Hey ​@Megan Le - sorry for the confusion here. I want to make sure I get a full picture of what’s going on if your scenario.

SheerID mentioned you were actually able to successfully verify on 9/5 -- are you not able to apply your education plan to a team as listed on step 3 here?

Or did you get the approval, and then lose access again after 9/5?

Megan Le
  • Megan Le
  • Author
  • New Member
  • December 10, 2025

Hi, 

I lost access again after 9/5. I filled out the form and they told me that I had no more verification attempts left. This is the email I got when I asked for help and exceed my verification attempts. I still not able to edit my documents that are shared from my peers. 

 

 

ksn
Figmate
  • ksn
  • Community Support
  • December 11, 2025

Thank you for clarifying - let me look into this a bit more. I’ll follow up with you via DM shortly.

 

In the meantime, I’m redacting the image you originally provided in your post, since it contains your email address. I want to make sure your personal info is protected.

ksn
Figmate
  • ksn
  • Community Support
  • December 16, 2025

Hey ​@Megan Le - it looks like our education team reached out to you, and this has been resolved. Please let me know if that is not the case.

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