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I noticed that after the last update some of my nested components are broken in sizing/scaling. I would reload my library after publishing and half the instance across various screens would take off. Specifically the components are getting bigger somehow. For instance this image component, nested in a product card, should be as is in the version on the bottom, after reloading the component from the ds library the image is bigger. Or the stamp in the footer is correctly inserted in the beige space in DS itself but as an instance it seems to enlarge quite a bit. This happens with images, icons, other assets like stamps etc. It seems that it needs me to manually redo everything now (copy-pasting from DS library, editing etc) and i do not have that type of time/budget for this big of a project.  

Where did the actions go with the inspect button when an object is selected? I can use the inspector but there are no longer any options, including the “jump to code” feature that I use constantly to make minor adjustments. 

Hi, I am the owner of an Education verified team. I recently graduated but I forgot to transfer ownership of our Figma team to the new leadership before I graduated. The team has now just been locked because we didn’t reverify our education plan. But there’s no way for me to fix this:I can’t re-verify myself because I’ve graduated I can’t transfer ownership to the new leadership who are able to verify because every time I try to transfer ownership I get a pop up saying that I can’t take any action on my locked teamI would rather they not have to make a new team and transfer everything. Can I please get help with transferring ownership for my locked team?

Hi. My Figma account has been suspended for several days now, and I still haven’t received any response from support. All of my projects are inaccessible, and this is causing serious delays in my work. I urgently need access restored or at least the ability to download my projects.Support ticket number: 1575520.Email: (redacted by the moderator due to PII)

I have some issues with my figma site, that i’ll do in my figma sites. I do the design and published it with connected domain, but all what is see my client is the only banner. Could you tell me the reason of this issue and give an advice how could I fixed it)) 

There was a repository in GitHub created by Figma. I deleted it and disconnected the connection between them.When I try to reconnect GitHub and Figma, I get the following errorError: XHR for "/api/integrations/github-app/plans/team/1566401966601697033/github-installations/admin/repository" failed with status 500  

I have been using a full seat on a monthly plan, but today I accidentally added 1 full seat. while trying to find the menu to cancel my monthly subscription. The invoice has already been updated to include this change, and I wanted to cancel the extra full seat right away, but I cannot find any option to do so. This just happened today so I need it sorted today so there is no claim that it has been used. I have removed the collaborator to a view seat

My website (myhyroxplan.com), built with Figma Make, is not being indexed on Google because the sitemap ( https://myhyroxplan.com/sitemap.xml ) returns a 404 error. In my project, I have both a valid  sitemap.xml  file and a  robots.txt  file placed under the  /public  directory, correctly referencing the sitemap. However, this structure does not expose the sitemap to the public internet at the root URL, so Google Search Console cannot read it.Please advise how I can serve my  /public/sitemap.xml  file directly at  https://myhyroxplan.com/sitemap.xml  for proper indexing.Is there a supported method or workaround to enable static file hosting at the root, or is this a current limitation of Figma Make for custom domains? Thank you in advance for your support

Hello!We purchased the HTML to DESIGN plugin (https://www.figma.com/community/plugin/1159123024924461424),payment was made from my profile (User ID 1115945306696062521). And I now have access to use it. But we need another user (User ID 1501174728832436270) in our company to use it. How can we transfer it to another user? The plugin developers' support team recommended that we contact you with this question.Thank you in advance.

We paid for a Professional plan already and need to upgrade to Organisation. When I try to pay I see the full cost of the team from zero, but I want the previously paid plan to be included in the cost as a discountCould you please help me?

yesterday I was working in my file after 2 weeks and I made small changes in 1 of the frames.But when I opened it today, not only was my yesterday’s work gone, half work from more than 2 weeks ago was also gone.Most of it was text, but some images have disappeared too.

Hello, Although I have cancelled my subscription and I now have a starter plan and my workspace is listed as Free, I have been charged 12,40 € for the Professional Plan.I have tried multiple times to reach out to support.Please contact me through my email and refound it, as I do believe it was a mistake. Best regards,Federica 

My Figma account was suspended about a week ago, and since then I can’t access any of my files or ongoing work. I reached out to Figma Support, but I still haven’t received any response. My work is completely blocked right now because everything is stored in my account.Could someone please let me know how long it usually takes to get a reply from support?Thank you in advance!

I’m working on a project with 2 files:the Design system, containing the entire component, style and variable library the Delivery file, containing the final mockups.I draft mockups from a “Sandbox” page on the Design system as a way to save time by limiting library publications & updates. Then once it’s ready, I copy/paste the final mockups from the Design system file to the Delivery file.Until now I had no issue. But today, I’m getting the following message:I don’t understand why I’m getting this message. Obviously I want to keep all variables attached only to the Design system file as the single source of assets.I’ve double-checked: the library in the Design system file was fully published and updated on the Delivery file before I copy/pasted the mockups into the latter file. I’ve done it multiple times.The Design system file contains a few hundred variables, and if I do click “Copy variables into this file” on the banner, the confirmation message says “21 variables pasted”.I’m g

I attempted to connect Figma Make to our project’s GitHub repository and now I’m permanently stuck with this approval pending status message. My admins already approved the connect request (we verified that), but Make is stuck on pending for approval. There are no option to cancel the request, refresh, create new request or anything else in that matter.How could I possibly recover from this? Permanent approval needed status message 

Is there some special trick to get Make to display images? I’ve tried importing image files, copying and pasting as png from Figma Design, pasting frames from Design…it will work for 1 or 2 prompts, and then I’ll get a broken image. 

I have a paid plan and my client has a paid plan. We have two files with the design system and design pages. I usually change components, publish the design system library, and work with these components in the design pages files. But now I can't publish it. Is it a new update or something? I'm invited as an external editor to the client's Figma, and today we tried to invite only me as an editor to his Figma. And it's still not working, even though the client paid for my full seat.P.S. I can publish libraries on my own pro team 

I got a strange problem on my iMac M1 with Safari on macOS Tahoe.Figma is somehow stuck in loadingstate - it seems there is a problem with the web sockets. The strange thing is, on my M4 MacBook Air it's working. If I clear Website Data it starts working, but doesn't keep on working. 

Hello,Figma Mirror hasn't been working for few days on my iPhone.It used to work “ok” before but now, every time I want to use Mirror, I just see a black screen no matter what I try. The app correctly shows the selected frame prior to mirroring but as soon as I tap on “Begin mirroring”, I see nothing but a black screen. I tried with different projects... I restarted Figma on macOS... I rebooted my Mac... I restarted Figma on iOS… I rebooted my iPhone… I logged out/logged in again on macOS and iOS… I “restarted” the preview from the iOS app Just a black screen.Has anyone the same issue?Thank you,AxelAbout the app: App Version: 25.41.0 (251029.5015844) Commit: 7eaf00d18ba9 iPhone XS Max iOS 18.7.2  

UPDATE: The Update UI was showing me only the conflicting page before showing me that there were a bunch of other updates from the main file. This is a very non-intuitive UI!I’m working in a Figma branch and want to pull changes from the Main file (which I know have been made, but are not showing up as Updates). When I go to view ‘Updates available from main file’, it’s showing me the content of a page from my Branch and showing that that same content is also in the Main file, which it is not. On top of that, it’s not showing me the changes that have been made to the Main file (which I know are there). 

 I’m trying to roll back a Figma Make file to a previous version, but it’s not allowing me to. I just get this message without any further context or explanation. No matter how far I rollback, same message. Has anyone else encountered this? Any idea how to resolve it? 

When I try to open a branch from the main file by clicking “Open,” nothing happens. There’s no loading state or error message, it just doesn’t respond.The workaround I found is to open it directly from the Home screen or by copying the branch link and opening it using “Open file URL from Clipboard”  

When exporting a session to PNG, the session title is rendered incorrectly if it contains Chinese characters. The characters are either missing or not displayed at all.Steps to Reproduce: Create a session with a title that includes Chinese characters (e.g., 會議紀錄) Export the session as a PNG Observe the exported image

Hi, I’m having trouble uploading specific custom font weights to my Figma Site. My site doesn’t need all of these fonts but, once I started having issues uploading certain font weights, I wanted to test how many were unreadable/incompatible. All of the font weights listed are used in my Figma Site but Figma says it “doesn’t match any font in use” when I go to upload the corresponding woff2 file.  

I am logged in with the same two accounts on desktop and Android mobile. Mirroring works as expected when I select a frame in a file in one account but does not when I select a frame in another file in another account (also changed to that account in the app). The floating bar appears in the app that I can click on to start mirroring but then the screen never loads (remains black) and the loading spinner just keeps spinning.I have tried everything I could think of.Logged out of the second account on both devices and tried that way. Restarted the app Deleted caches Updated the app Renamed my teams so they wouldn’t share the same nameWhat is the problem?