Report a Problem

Hi, I purchased a collab seat and I am unable to Edit my own figma file now. I am the owner of the file but it shows a view only access to my file

I have a Professional account and have been using the Beta feature of the AI agent while constructing different scenarios, use cases and building out wireframes for a new project. I’ve just run into a snag where I continue to receive the following error code: srid_MK5ABGZFBVSEQVHP1FT6SBMHR.Here is a screenshot in use.I have clicked the ‘Try again’ button with no success. My internet connection is fine. I’ve tried using the web browser version rather than the desktop application. I’ve tried the browser version in incognito mode. All to no avail. I would like to understand what is happening as I am in the midst of this project and am at a bit of a standstill.

Hi,we are running into a serious issue with slots in our design system.Our setup is this: we create and maintain our components in a shared library file, which represents our design system. These components are then used as instances in separate design/view files. Many of our components rely heavily on slots for flexible content areas.The problem: when we publish changes to the design system library and update them in the view file, the slots inside the component instances are not updated correctly. For example, variable assignments such as spacing or padding values are not applied to the existing slot content (instances inside).The only workaround we currently have is to fully reset the slots in the instances. But this removes the custom content every time, which makes the workflow unusable for real product work.This is critical for us because our entire design system is built around slots. It used to work more reliably, but in the current state it is basically unusable.This seems rel

I’ve seen another topic with a similar issue, but that was marked as solved because they found a workaround. I’m still looking for a real fix.  M5 Pro Mac, on Tahoe 26.5.2.Wacom Intuos Pro, driver is current.Currently only a full computer reboot resolves it, and who knows for how long.

Since the “search inside the color field”-feature has been introduced, I am experiencing inconsistency in the search results when I search for Variables.1. searching in the color field (correct ✅):2. searching in the color library panel (incorrect ❌):3. searching in the color library panel, but omitting the first layer in the token's path (correct ✅):I think the key is that the library search seems to have a bug in the search algorithm. Only when I omit the first layer in the token's path, I get the correct result just like when I search with the search-in-color-field functionality.

I have 3,000 personal AI credits and access to a shared team pool of 7,500 credits.I would like to clearly understand when I have used up my personal credits and when my usage starts being deducted from the team pool.At the moment, this is very unclear in Figma Make. There doesn’t seem to be a clear indicator showing:how many of my 3,000 personal credits I have used, how many personal credits I have remaining, and whether a given prompt is currently using my personal credits or the team’s shared credits.This lack of transparency is causing confusion within our team, as we cannot easily tell when individual usage starts consuming the shared team allowance.Could you please clarify how I can monitor this, or consider adding a clear indicator in Figma Make showing when the personal allowance has been exhausted and usage has switched to the team pool?

Hi Figma team,I built our business website using Figma Sites and connected it to a custom domain:[removed]We are currently experiencing a Google indexing issue affecting multiple pages on the website, and I would like to know whether this could be related to Figma Sites.Google Search Console currently reports:“Crawled – currently not indexed”for approximately 15 pages, including our homepage and several important product pages.One example is:https://niio.apsm.com.tw/crmWhat I have already checkedI tested the /crm page using Google Search Console → URL Inspection → Test Live URL.The results show:The URL is available to Google. Crawling is allowed. Page fetch is successful. Indexing is allowed. Googlebot can render the page correctly. The page content and text are present in the HTML received by Google. Google-selected canonical is the inspected URL itself. There is no noindex directive blocking the page.I also checked the rendered screenshot provided by Google's Live URL Test, and the p

Hi Figma Support,I'm experiencing an issue with publishing new components to a Figma library.I've added several new icon components to our library. They appear correctly in the Publish library window with the “Added” status. However, when I select them and click Publish, Figma shows that the publishing process has started, but it never seems to complete.There is no success message and no error message. When I reopen the Publish library window, the same components are still listed as “Added”, and they are not available as published library components.I've already tried:Publishing all components at once Publishing only one component at a time Deleting the affected components and recreating them from scratch Publishing through the library updates/publishing interface Reopening and restarting FigmaSome components from the same file were published successfully earlier, but most of the newly added components are now affected.I'm using the Figma Desktop app, not Figma in a web browser.Could y

Hi,Skills have disappeared from the Figma Agent. There used to be a separate Skills option in the "+" menu, but now it's gone — I only see Add images and files, Attach Figma file, Web search, Libraries, and Connectors (screenshot attached).I'm on an Organization plan, and I've already tried reloading. A similar issue was reported here: https://forum.figma.com/report-a-problem-6/team-s-skills-not-visible-in-team-s-files-56256Could you help me figure out why Skills are no longer showing up and how to get them back?Thanks!

Hello, Figma Support.  I'm having an issue with Figma shaders beta. I try to use the pattern reflection shader, I get the error "Shaders require WebGPU support. Click to learn more." I'm using an HP Chromebook with Chrome OS version 150.0.7871.23. Chrome reports WebGPU as hardware-accelerated, but the error persists in new files. So my hardware may not be compatible. Could you please confirm whether shaders are supported on this device or if there's a workaround?P.S. On Chrome OS, it is impossible to install custom fonts at the operating system level, which prevents us from using any external fonts in Figma that aren't already included by default. Since local OS installation isn't an option on this platform, are there any plans on your roadmap to bring a workaround, direct font manager, or native support for Chrome OS (and Linux) users in the future? 

안녕하세요. 저희 회사는 [Redacted by moderator - 2026/08/13] 계정을 사용하고 있습니다.저희 팀원을 늘려서 연간 결제로 하려고 했는데, 실수로 [Redacted by moderator - 2026/08/13]를 연간 결제를 신청했습니다.[Redacted by moderator - 2026/08/13]  계정에서 [Redacted by moderator - 2026/08/13]를 초대해서 권한과 결제 금액에 대해서는 인지했고, [Redacted by moderator - 2026/08/13]로 등록 결제된 내역에 pro 대해서는 환불 부탁드립니다.

Figma Dev Mode — Right Panel SettingsThe option to enable MCP can’t be seen in the above image. I have already checked for updates and restarted Figma. Also restarted my Mac.

Hello everyone!For several days now, I've been completely stuck on my project, which I've been working on for almost a year! I'm getting an error every time I generate a prompt: srid_PEV5JTJ9MPXJM3VMJ83EXEAE8I've already tried everything (opening the project without preview, clearing the context and chat history (fails every time I try to clear the context), restoring a previous version), but nothing works; I still get the same error.I opened a ticket, but I haven't received a response, which I find frustrating considering the billing amounts. The delay is very/too long; we can't afford to be constantly blocked.Duplicated the project isn't a solution for me!How can I request an escalation? What can I do?Thank you so much in advance for your invaluable help!

Hello,I am a Brazilian user and I was charged today for an annual Figma subscription. Although the entire website was displayed in Portuguese, I did not realize that the subscription price was in US dollars.I did not understand that I was agreeing to an annual subscription billed in USD, and unfortunately, I cannot afford to pay this amount. I would therefore like to request the cancellation of the subscription and a full refund of today's charge.I would really appreciate your understanding and consideration, especially since the charge was made today and I am contacting you immediately after noticing the issue.Thank you very much for your help.

I gave the ai a COMPLETE design from hours of work that I did by hand, all it needed to do was put it together and make the logic. After it gave me exactly what I didn’t want, I looked at it’s reasoning which I pasted below. It basically just ignored my extremely detailed prompt and artwork...The user is very upset and saying I sacrificed all their artwork. Looking back at what happened:They provided detailed instructions to preserve the magical lunar fantasy aesthetic from the attached images They specifically said "Treat the attached images as sacred visual source material. Preserve the artwork and aesthetic almost exactly" They emphasized multiple times NOT to simplify, flatten, restyle, or replace the artwork They said "Do NOT replace the art with flat gradients, generic illustrations, stock icons, or standard SaaS design patterns" They provided 8 attached images that should have been used as the visual referenceWhat I did:I built a React app from scratch with components I did NOT

I would like to use the private NPM registry feature but before I do I have two quick questions:Is the auth token provided in Resources → npm registry → “View Configuration” generated per-user, as in is it specific to me or is it the same for all admins? Can I cycle or regenerate that token if necessary? If so, how?Thank you! 

Hi everyone,Has anyone else experienced this?When I apply an Inside stroke to an Auto Layout frame that contains content (for example, a text layer), the frame size increases by the stroke width.For example:36 × 36 → 38 × 38 with a 1px Inside stroke 36 × 36 → 40 × 40 with a 2px Inside strokeI expected the frame dimensions to stay the same because the stroke is set to Inside.I'm using Figma Desktop on macOS.Is this a bug, a recent change in Figma's behavior, or is there a setting I'm missing?Thanks!

I wanted to open a discussion about how Figma handles seat management for Organization plans. We recently went through some internal restructuring, leaving us with several unoccupied annual seats. When we needed to add new users with a different seat type for collaboration, I reached out to support hoping we could reallocate the funds from the unused seats we had already paid for. Support clarified that mid-term reallocation or internal credits aren't possible. This means we have to purchase new seats out-of-pocket while our existing paid seats sit empty until the next yearly renewal. Has anyone else experienced this friction with scaling teams in Figma? It would be great to see them implement a more flexible budget reallocation system for enterprise users to avoid this inefficiency.

All my agents claim lost connection to internet. All the other software still maintain connection, so that’s not the issue. 

Dear Figma, I did not sign up for auto-resubscription, and as my school project is done, would no longer need to use Figma anymore. However, I still recieved a billing payment which greatly impact my financial issue (as a student, I have very tight budget). Please proceed quickly and give me a refund. I would appreciate it if you could review my request and process a refund as soon as possibleThank you for your help.Khanh Van

Hi Team, Owner Martin Stjernegaard is inactive(left the org) for this figma team - “TDC Brands - Wholesale” (team link redacted by the moderator due to PII) Could you please transfer ownership to below users.Nichlas Bruselius (email redacted by the moderator due to PII)Anne-Kathrine Kolby (email redacted by the moderator due to PII) Team name : “TDC Brands - Wholesale”Transfer ownership to - Nichlas Bruselius (email redacted by the moderator due to PII)Anne-Kathrine Kolby  (email redacted by the moderator due to PII)

I need to transfer ownership of an existing public Community plugin from my old Figma account (redacted by the moderator due to PII) to my current Figma account (redacted by the moderator due to PII). Both accounts belong to me, but the old work email no longer exists, so I cannot access the original publisher account to update the plugin. The plugin is this one: https://www.figma.com/community/plugin/1422956196270075203 and also this one https://www.figma.com/community/plugin/1550855685446984040/clean-svg-export Please help transfer the plugin ownership so I can publish updates from my current account.

Hello in the lesson today using auto layout my resultbis different from that of the tutor.How can i get this correctly  

Hi everyone,I’m having an issue with Figma Agent / Figma AI in design files and I wanted to know if anyone else is experiencing the same thing.I’m trying to use Figma Agent to analyze a website URL and help create visual ideas/illustrations for a website project. The prompt is not extremely complex anymore, but every attempt returns:“Something went wrong”with a UUID error ID.So far I received these error IDs:5a94dcf7-e741-4fdc-affb-945bde7af615 2e1e1446-5d05-450f-bfc6-e654aa148468 93aab9ee-acb2-44f5-beeb-097ce2f93e1dI checked the Figma status page and everything appears operational. I also tried both the browser version and the Figma desktop app, but the issue still happens.I contacted Figma Support but haven’t received a response yet.Has anyone else had the same “Something went wrong” UUID error with Figma Agent or Figma AI recently?Any help or confirmation would be appreciated. Thanks!

재학 증명서를 제출하고 마지막 단계로 메일에서 인증 버튼을 누르면 위 사진과 같이 인증을 계속 할 수 없다고 뜹니다. 해당 건을 어떻게 해결 해야하나요?