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Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,Hai Nguy

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,Ryohung

I have updated Figma a while ago and I still can’t see the new left panel navigation. My colleague in the same organization does have it working. I have reinstalled, reloaded, tried in the browser and I do not see this feature anywhere.See screenshot for version number and missing left menu.  

When are the Figma Learn videos going to be updated to reflect the recent Figma UI changes and features? I’m try to refresh my understanding of components and variants and it’s difficult to follow along with the videos when they no longer reflect the present day. Are there alternative videos out there?

I’ve created a simple CMS collection and added a CMS list to my site’s homepage. When clicking into either of the CMS items (labeled case studies), the page loads but none of the CMS content. I have to manually refresh the page and only then content loads. When I inspect the page, the content is there, it’s just not being displayed.Furthermore when a user is on a CMS item page, and attempts to click the logo in the nav bar to access the homepage, the CMS list that loads only displays a single item listing (which doesn't retain styling , nor imagery). Can someone help figure out how to resolve?

a change in the ownership of the Figma account to another holder without losing the Team Project in the Figma board". This is very important for the sake of data transfer (design comps and systems).

Hi Figma team and community,I'm experiencing a consistent issue with Figma Make when used within Figma Sites. Every time I try to create or edit a Figma Make component in my Sites file, the same thing happens:I write a prompt Figma Make responds and starts building the component Right before it finishes, the page refreshes The prompt and all the work disappearsThis issue is occurring on: My original Figma Sites file A duplicated copy of that file New Figma Sites fileOther context: Regular Figma Make works fine for me  I have available credits Tested prompting in desktop app and web browser and the same problem occurred Has anyone else experienced this? Any suggestions on how to fix it? Or is this a known issue? Thanks!

i’ve just recently got charge for a subscription i do only 1 month and next month i still got charge how can i reffund it.

The error message shown to me by Figma Make is: "Couldn't load Make. Try checking your network connection or refreshing the page. (M2)"I have tried checking my network, VPN and DNS settings, switching to different browsers to access Figma Make, and logging into it on different computers, yet the issue still persists.However, my teammates in the same team can use it normally, and we are all under the same network environment. So I suspect that the problem might be related to my account. Could you please help me resolve this issue? Thank you so much!

Hello,I am a student at SoftUni Creative University. They provide us the opportunity to learn with Figma Education plans.I contacted the Administration on 8th February 2026 and they said that they have sent you a submitted questionnaire from me regarding an access to Figma Education Plan. And to wait for email from you. So far I don't have any received email from your side. I contacted the Support on Friday - 20th February 2026, but I didn't hear back from them either. I guess I addressed the wrong support. Hope you can resolve my issue and to hear from you soon.

Figma Make files with Supabase connections cannot be published to Community 

Hello. I'm a user who was only using one full seat on the paid plan. I accidentally clicked to add a developer seat and requested a refund, but I haven't received a reply from customer support yet, so I'm posting here. I canceled it immediately about 3 seconds after the wrong selection. Please cancel the charge.

I was trying to log in and work on my poster, however, I wasn’t able to. It kept loading and never show up. When I try using another account, it did work, so I think it might be an account problem. I really need this because everything I have for my poster is in this account, and I have to print that out in time.

the rotate gradient is not workin

I recently purchased the Figma Collab plan, not realizing that it would not allow me to edit my own project without also purchasing a Full Seat.When I tried to edit my file, I was prompted to upgrade to a Full Seat. I initially assumed this was related to admin permissions since I am the file owner. However, after clicking “Get a Full Seat,” an invoice for $156.00 was generated, scheduled to be billed on April 4.I did not intend to subscribe to this plan, as it is beyond my budget. That is the reason I chose the $5.00 Collab plan.Could you please assist me in canceling the upcoming $156.00 charge and advise on how I can request a refund for the recently purchased annual Collab plan?

Has the translation function been restricted? There is a word limit now, which has greatly reduced the efficiency of my multilingual project work.

Hello,I paid USD 20 on February 5 for the Figma subscription.  However, I canceled the paid plan on March 3.Despite canceling the subscription before the renewal date, I was charged USD 30 on March 5.Could you please check this issue and process a refund as soon as possible?Thank you.

We have a Figma Professional workspace where the team owner is no longer with the company (for about 8 months now) The associated  @company email address has been permanently deactivated and cannot be reactivated by IT.We still have admin access and active billing, but we cannot reset the owner password because the email no longer exist. We’ve already reached out to Figma Support for assistance. Their recommendation was to upgrade to the Organization or Enterprise plan, but we cannot initiate an upgrade because the account is effectively orphaned under the former owner’s email. That also rules out transferring the studio to a new account (which is not ideal). Given this situation, what is the recommended path to reassign ownership when the owner email is permanently inaccessible?For context:workspace contains 100+ projects 5 year design system

Forums (#42331) say that Figma updates Google Fonts every 3 months, but I doubt that’s true entirely. Funnel Display font was added to Google Fonts back in October 2024 (github#8201), yet it’s still unavailable.The problem is that I’m on Linux, and the team has no plans to release a Linux version of Figma or even a Font Helper for Linux. At the very least, the team should update the Google Fonts database properly.If the team is manually hand-picking fonts or relying on a sort=popularity parameter limited to the top 1,500 API results, I strongly recommend against this approach. Popularity is not a definitive proxy for quality or demand. A good example is a newly published font like Google Sa

I currently have a team that is on the Education plan, but I would like to downgrade it to the Basic (free) plan.I checked the team settings and billing section, but I am unable to find any option to remove or leave the Education plan. My goal is to keep the team and its files, just without the Education status.

I keep trying to update the Payment details in our Admin account, but the info is not saving, and I’m not sure if it will charge the card I added.How do I make sure our quarterly invoice is paid without interrupting service?

Whenever I use the Glass Effect, I encounter the same problem. I create a frame, fill it with a color, and adjust the opacity. However, unwanted lines start appearing, even if I convert the frame into a component. This issue occurs every time, and I would like to understand the reason behind it and how to fix it.

Hi,  I had two figma accounts, one personal and one university email. Since I didn’t need the personal one, I transferred ownership of an assignment file to my university account, and then deleted the personal account. However, for some reason, the file didn’t transfer over, and was deleted with my personal account.  Is there any way I can recover my account so that I can regain access to my assignment file? It was deleted around 20 minutes ago, so fairly recently. If there is any way I can provide more information privately, please let me know and I will be happy to do so.  Thank you. 

i need to someone help me do it

Several projects in my account have disappeared. I've checked the Trash but can't find them. I'm sure I'm the owner and they weren't in any previous Drafts. Now that they're gone, is there any way the system can recover them for me? [image redacted by forum moderator to remove PII]