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Hi everyone,I’m running into an issue when designing interactive flows across frames and I’m not sure if it’s a setting or a bug.The problem: I place a component instance (e.g., a status tag) inside a completed frame. I duplicate the entire frame to show a second screen state in the flow. When I modify the instance in the new frame (e.g., changing the status tag’s text, color, or adding a new tag, these are all variants), the changes sync back to the first frame, making both frames identical. I need each frame to represent a distinct state in the flow. Right now, the only workaround I've found is detaching instances, which ruins component maintainability.Has anyone experienced this, and how can I edit component instances in duplicated frames independently without detaching them?

I used the AI to generate changes and then the changes claim to have been made but reset after a while which didn't use to happen before, now I have 300 AI credits left. And That’s not fair at all

Hello there, I’m facing an issue where when i publish my library and try to export it to Figma Make. The option of “ Export to Figma Make” does not seems to appear.I’m on an education plan and I have double checked all the files. They are i the same education plan project.Thanks!

Hello,I thought Slots was the feature we had all been waiting for. Unfortunately, I just found out it's not. As soon as I started using it, it created major issues in my design system and essentially broke all of my responsive components that rely on variants to switch between desktop and mobile layouts. The problem is that it's now too late for me because I've already migrated everything to Slots.For example, I have a Bento component with two variants: Desktop and Mobile. Both variants share the same Slot property. Naturally, the layout inside the Bento needs to be different for each device to be truly responsive, while the content and overall structure remain exactly the same.However, if I edit a single layer inside the Slot in the Desktop variant and then switch to the Mobile variant, it overrides the mobile layout and breaks everything, even though the structure is 100% identical.I'm experiencing this issue with every component that uses Slots.At first, I thought I might need two s

Hi Figma team, I’m working on a prototype and the ‘Set playhead’ action doesn’t seem to work. Regardless of the timestamp I’m putting, the Figma motion animation continue as nothing happens. 

Hello,  I accidentally activated a Dev seat on my Professional plan and would like to request a refund or invoice adjustment.  Details:  - Account email: [redacted by forum admin/moderator to remove PII]  - Charge amount: $8.5 (prorated Dev seat charge - maybe -)  - Reason: I accidentally clicked and activated a Dev seat that I don't need and haven't used (assigned less than 30 minute and never used)  Could you please cancel this charge from my upcoming invoice?  Thank you for your assistance.

Hi! I’m reaching out regarding the plugin. This is my first time using it, so I’m still figuring out how everything works and what the different features do.I noticed that using the plugin requires providing an email address. I initially entered one address, but later decided to change it for privacy and security reasons.I just want to clarify that this change was not an attempt to bypass any rules or restrictions. I made it solely for personal privacy reasons.I already sent a message by email, but I haven’t received any confirmation that my request was received or is waiting to be reviewed. That’s why I decided to also post here.Please take a look at my situation when you have a chance. If you need any additional information from me, just let me know and I’ll provide it.I’d really appreciate your help and look forward to your reply. 

Hi--I was on an Education plan and suddenly lost access to custom domains. I run a site for a medical practice who needs this site back asap.  I upgraded to a Professional Full Seat, but I still do not have access to this feature. Urgent help needed to fix.

Hi I can’t find this file https://www.figma.com/file/FNqEy38FcXDhCLaN21NmWx?node-id=0:1&comments-enabled=1&viewer=1&locale=en it seems to have disappeared from my account. please help

Since Friday 16th of July the way I copy paste interactions is not working anymore. I normally would left-click on my noodle and press Ctrl+C and paste it into another object with Ctrl+V. The behavior is erratic, but mostly the whole object gets pasted onto the Frame instead of the interaction. I have already cleared Desktop Cache tried it in new files tried with other accounts tried on another PCIt’s really annoying for complex prototypes with lots of if/else interactions. 

Hi , I’ve added a formatted comment and save it, but it has lost most of it after saving. Seems like a bug in the comments. Please check. Thanks  

Hi Figma Support,I subscribed to the Figma Professional plan today and tried the Professional features briefly. Unfortunately, I quickly realized that the plan does not meet my needs or expectations.I have already canceled the subscription and do not intend to continue using the Professional plan. Since the subscription was purchased only a very short time ago and I contacted support immediately after realizing this, I would like to request a full refund of the subscription charge.I would really appreciate it if you could make an exception and refund the payment to my original payment method.Thank you for your help.

Hi Figma Support Team,I only need a Dev seat for my account.Last month, I was properly billed for a Dev seat. However, I noticed that I was charged for a Full seat this month. Upon checking my account settings, my seat type had somehow been changed to a Full seat.To fix this, I went to Admin > People > [My Account] > Change (seat type) and switched it back to Dev Mode. However, this converted the Full seat into an "Available Full seat," which is now scheduled to be billed as an extra charge on my upcoming invoice.To clarify, I do not need any Full/Design seats on this plan. Could you please release/remove the unused Full seat completely and adjust my upcoming billing so that I am not charged for it?Thank you for your help.Best regards, 

Hi there,I've been exploring the new Slots feature, but I noticed that slots currently do not pass through the properties of the inner components (instances) placed inside them.Are there plans to make internal component properties available within slots in upcoming versions? This would greatly improve the flexibility of the new workflow.Thanks!

I have been transfer projects from a free account to a organisation account although the process was a bit complicated I managed to do all except one for some reason.I used the sam method select the  - Project >  Settings >  Transfer > Next > add a link (paste the URL to from project folder I want to transfer to and Figma verified it.) fill in email and hit enter.Then the error message “You cannot transfer to this organization at this moment. Please contact support for more details.” pops up. What could be the issue here?  

Creating a new topic since this other one is closed for replies: Sometimes I inadvertently turn an image into a background fill on a frame, instead of including the image as an object inside the frame. (Not sure how, but this happens.) Currently there seems to be no way to fix this. You can’t select the image in the frame. If you ungroup the frame, the frame is gone and so is the background image.There is supposed to be a way to copy the image from the Fill properties, but it’s not working for me.Command + C doesn’t copy the image, and there is no context menu if I right click on the thumbnail.Using Figma Desktop App version 126.7.10 on a Silicon Mac running macOS Tahoe 26.5.2

Hi, following up again on ticket #2041926.It’s now been three weeks since I opened this ticket and two weeks since the last response. At this point, the lack of progress or even a status update is becoming pretty frustrating, especially given the amount of work affected by the issue.Can this please be escalated, or can someone provide a concrete update on where the investigation currently stands and what the next step is?I’d appreciate some clarity rather than continuing to leave the ticket open without an update.

When applying text styles that have associated variables attached the values presented do not respect the applied mode. For instance I have a title that has a mode for Mobile (20px), and a mode for TV (40px), when i open up the style, the default mode (in this case mobile) is displayed instead of the TV mode size. I have also observed this within grid layouts when applied it shows the default mode (26 columns). When in reality it is actually 24 columns, if you then detach the style it shows the correct number. And when detached you can see it shows the correct value Seems this was a major oversight, as it makes applying size variables pretty time consuming, as I have to check if I’ve chosen the correct size by clicking and opening up the variable list. In short it seems to default to the first default mode, instead of respecting the chosen mode. It also only seems to affect styles. Anyone else found this to be an issue?

I’m building around 40 social media post templates for our marketing team. This is not my first time using Buzz but I’m rather new to it. I am a daily user of Figma Design though. Testing my templates, editing content, changing layouts, swapping variants etc all works, but I cannot seem to open the simplified content editing panel. It used to be shown on the bottom left of the window, and I saw it once or twice while testing, but I’m pretty sure it’s a bug. Clicking edit only opens the ‘Bulk edit’ panel, there’s not even a button for the normal panel showing anymore (square with pencil icon). Wondering if this is a known issue and is being worked on or not. For me it’s not a big issue, but for my marketing team this panel is very easy to use and much preferred over the manual ‘click on the frame to edit’ or bulk edit panel. Thanks!

Hi. I logged into Figma yesterday to find that every single one of my files and projects are missing, my education status is not longer showing, and all of my teams are gone too. More than 5+ years of work, just gone. My account looks like it was reset, however the recents contain files which were public that I accessed months ago, but that it is. As in the screenshot, I am not a part of any team. I was on the Education plan too and I cannot see that team anymore, and I was not emailed about needing to re-verify either. I am not part of any team, and this is all that is in my Recents.Nothing is in the trash. I have not deleted everything—that would genuinely be crazy and I did not do that. No one else has access to my account. I am logged into my only Figma account. Partial names of files are not showing in the Search I had a file open in a new tab that also reloaded and I do not have access to that, even though it exists (see screenshot)  This is my file and I made and I cannot access

Hi,Skills have disappeared from the Figma Agent. There used to be a separate Skills option in the "+" menu, but now it's gone — I only see Add images and files, Attach Figma file, Web search, Libraries, and Connectors (screenshot attached).I'm on an Organization plan, and I've already tried reloading. A similar issue was reported here: https://forum.figma.com/report-a-problem-6/team-s-skills-not-visible-in-team-s-files-56256Could you help me figure out why Skills are no longer showing up and how to get them back?Thanks!

This is absolutely unacceptable.I just lost 4 hours of intense client work due to a massive, game-breaking glitch in Figma.I was working inside an Auto-Layout group when – without any action on my part – the entire design on the canvas completely vanished into a blank frame. This is NOT a local issue, as the exact same corruption appears both in the macOS Desktop App and via Web Browser.Here is proof that this is a critical backend/cloud corruption and not user error: Broken UI Elements: As seen in my screenshot, the entire layers panel is completely glitched. All the icons next to the layers have turned into blank square boxes. Layers have randomly lost or changed their names. Total Fail of Version History: The "Show Version History" feature is completely broken for this file. It fails to render any previous states and only shows blank previews. I cannot restore ANY previous work. Cross-Platform Issue: The bug persists everywhere. I tried checking the file on the macOS app and via

Every time i try to open a Community Figma file I get an error. I’ve tried completing resetting the app and I also tried opening from web and the app with the same error.  

Hello Figma Team,My original Figma account is currently suspended, and I urgently need to regain access because I have important ongoing work that I need to continue and update as soon as possible.Many of the files in the account are also shared files that I created and work on with other people. Because my account is suspended, I cannot access or continue working on them, and some of my collaborators are also unable to edit these files normally. We are all waiting for the account issue to be resolved so that we can continue our work.I have already been communicating with the team through Support Request #2038166 regarding the suspension, but I have not received any further update since August 14.I completely understand that the Support team may need time to review the case, but the suspension is now affecting active work and collaboration with other people. Could a Community Support specialist please take a look at Request #2038166 and help flag or escalate it internally to increase i

I am being billed for a full seat ($20 per month). However when I open Figma, it shows that I’m on a free plan. How do I fix this? How do I get compensated for the past two months where I was billed incorrectly?