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Hello Figma Support team,I’m experiencing a serious issue with a Community file and I don’t understand how this is supposed to work.I had a file published in Figma Community with existing stats (likes, views, copies).At some point, multiple files with the same name, cover, and content appeared in my Drafts.I did not intentionally duplicate the file — they looked identical and had no indication which one was the Community source.While cleaning up Drafts, I deleted one of the files that appeared to be a duplicate.After that, the Community file disappeared from Figma Community.Now I have two remaining files:- both look identical to the original- both show the message: “Files duplicated from Community cannot be published”- neither can be published or updated in CommunityI cannot find any file that Figma considers the original Community source.Both remaining files are blocked, and the Community post is gone.

Hello Figma Support Team,I’m requesting help to recover ownership or admin access for a Figma file that I previously owned.I originally created and owned this file, and it is saved within my project. Recently, I transferred ownership to another team member (Nil Sakariya) for collaboration purposes. However, their Figma account is currently unverified, and as a result, they are unable to manage access settings, seats, or reassign ownership.Because of this, all access management is now blocked, and I’m unable to edit permissions or regain ownership, even though the file belongs to my project and ongoing work.Here are the details: Previous owner: Omswami Choudhury (me) Current owner: Nil Sakariya (unverified account) File link: [redacted] Project name: DNJ Techx This file is critical to our active college project, and the current owner ca

The file was moved to a client project 3–4 days ago, and after that it became inaccessible.

I’m experiencing a persistent issue where Figma will not load on my personal M1 MacBook Air 2020, in both the browser and the desktop app. The UI loads, but all content remains greyed out / skeleton screens and never renders. This has been happening only on my personal device, while Figma works perfectly on my work laptop (same account, same network conditions).Here are the full details of the issue: The problem started immediately after a macOS update on my M1 Mac. On my personal device, neither the browser nor the desktop app loads files — both display the same grey placeholders and nothing renders. I have tried multiple physical locations and networks (I accessed Figma across three different countries) & VPNs (both on and off). The issue persists regardless of

Hello, I used my college e-mail to register for Figma and after graduating my e-mail has been deactivated. I can't log in nor forward e-mails to my new address so I can't access Figma anymore. 

Although I closed my account about a week ago, I am still receiving billing invoices at the email address ‘[redacted customer PII - DJV 12/26/25]’. I would appreciate your assistance in resolving this matter.

Hello! I can’t log into my account because I forgot my password, and the email address linked to the account is blocked. What should I do?

I changed devices from Mac 13 pro with Intel to Mac 30 pro with M1 chip and all plugins stopped working.Is not that they don’t load or give me an error, I click on the plugin and it doesn’t do anything, it’s like a dead-end button now.Already:- restarted device- cleared cache- tried incognito mode & on desktop app- deleted and re-added all pluggins I only ever used PDF to design/figma and I’ve never had issues with the old device, it never worked as soon as I started using Mac with M1 chipConsole log even when I click to start the plugin the console stays put, no new logs load

My page got unpublished by figma and not able to publish again.Need help to understand the issue.Attached the screenshot. 

Hi, I hope you can help me! I don't have a laptop at the moment, so I want to learn Figma by working on it from my tablet. However, I’ve already run into a problem—I can’t figure out how to delete layers. In the menu that appears after tapping on a layer, there’s no delete button, so I don’t know what to do. I really hope you can help me! 

Hi Figma Support Team! I recently realized that I stored most of my files in an old email that doesn’t exist anymore (my student email that has since been deactivated) and I was wondering if there was a way to recover these files or change the email associated with that account to a new one? Thank you so much!

Hello,I was charged for a "Professional Team (Monthly)" subscription a few hours ago.However, no Professional team appears in my account.I only see one team marked as [Free], and there is no Admin or Billing menu available.I have never created another team, and it seems the subscription was not properly attached to my account.I would like to:1) Cancel the subscription immediately2) Request a full refund, since the subscription is unusablePayment was made today, and I contacted support within a few hours.Thank you. 

My other account has been suspended as well. I already reported the issue to the official support team by email, but it still hasn’t been resolved. I have many important files in that account, and the suspension has seriously disrupted my work and caused significant financial losses. I’d really appreciate your help in resolving this as soon as possible.

I am writing to report an issue regarding email notifications for file access requests.When I share my Figma files with others and they request access, I am not receiving any email notifications from Figma about these requests. Because of this, it sometimes takes a long time for me to know that someone has requested access to my files.I would like to receive an email notification whenever someone sends a request to access my Figma files. I have already checked my spam folder and verified that email notifications are enabled in my Figma settings.Could you please help me resolve this issue or let me know if there are any additional settings I need to enable?

Hi, my original question was going to be:  I've been struggling with forcing the Figma Desktop App to work in sRGB. I mean the entire app, not just the project preferences. Attached is what I mean. Image 1 is web-based Figma (Chrome -- Enabled Force sRGB and Forced Colors Flags) and Image 2 is Desktop App (Win 11.. Notice that even my Close X button is not real red -- all other apps don't do this) I've seen similar issue with other Electron based apps like VSCode and was able to fix it by appending --force-color-profile srgb in the shortcut Target to the exe. Tried it for Figma to no avail: "C:\Users[USER]\AppData\Local\Figma\app-125.11.6\Figma.exe" --force-color-profile srgb I have not enabled HDR on my monitor although it support it. No other color management or profiles added via Windows. Any Idea how to fix the issue and force sRGB? So after more tinkering I found a solution:Right-click on the shortcut (deskt

I have just added the Figma add-on on Chatgpt and I can´t seem to make it work. They promise to be able to build decks, wireframes, designs…As they announce on their web. I am doing just as they explain: write @Figma and then the prompt. Chatgpt will then write the answer but nothing even similar to having a figma integration.Does anyone know anything about this?Thank you!! 

Please cancel my subscription, I tried to cancel it but it wasn’t clear what I’ve done , I need my money back, it’s an emergency 

Hi Figma Community,I'm experiencing an issue where Figma file links are not opening in the desktop app when clicked from Safari. Instead, they always open in a new Safari tab.The core issue is that this problem is isolated entirely to Safari. If I click the exact same Figma link from Arc Browser, it works perfectly and launches the desktop app as expected.Here are my system details:Operating System: macOS Sequoia 15.6.1 (24G90)Safari Version: 18.6Figma Desktop App: 125.8.6 (reinstalled today)Summary of the ProblemExpected Behavior: Clicking a Figma file link in Safari should trigger a prompt to open the link in the native Figma macOS app.Actual Behavior: Safari ignores the ⁠figma:// protocol and opens the link

Hello Figma community by mistake i have deleted my Figma account and when i logged it again all of my 2 year works lost please help me out this is verry necessary 

Hello i have been trying to transition from the free version to educational version using my university email and other id information but figma keeps giving me error saying that the data are not enough or i have given something in other language even though there is only English. i have tried giving my id card with both sides displaying my full name and picture with university logo, i tried giving a screen shot with my university sis menu with all information, even with list of course i took with their marks but nothing works.

I have down graded my plan to starter plan in 23/12/2025 and it still deduct from my credit card and i got a message from the bank in 29/12/2025 that the monthly plan has been updated even when i cancelled it 

I’ve lost access automatically to an important Figma file . When I try to open it, I see this message: “Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable. Try reaching out to the file owner.” This is a critical design file for us, and we urgently need to recover it. Could you please help restore or provide guidance on how we can recover the file? Here’s the file link:[redacted] 

An very important draft file have been disappeared suddenly without knowing the problem where and i need it as soon as possible.here is the e mail of the account: [redacted]this mail [redacted] was the owner of the team and then he give me the owner access then he leaved the team. i was able to access the draft file but suddenly it disappeared.here is the file link and when i try to access it it give me page where it says ( this design file may have been deleted , moved ,or made unavailablethere is the file link:[redacted]

An important file from my Drafts suddenly went missing. I have a Starter account and I heard there have been some changes for this type of account, but almost all my draft files are still there, only this specific one is missing and it is an important project.Can you please help me recover it?

This also keeps happening to me in the browser - it’s really disruptive.