Skip to main content

Report a Problem

Experiencing issues? Report them.

  • 2,215 Topics
  • 6,018 Replies
2214 Topics
André Miguel
André MiguelNew Member
asked in Report a Problem
Figma Analytics — Detaches accuracy

Hi Context I am currently trying to understand the detachment rate of our buttons and I’m using Figma analytics for that purpose. Problem At the moment when selecting the button component that was detached 4 times in the last 60 days, to see which variants where more detached, I only see that 1 variant was detached once. So there is a disconnect between the 4 button detaches and the 1 variant detached. — Image attached Help Can anyone help me understand what might be the issue causing this disconnect in the detachment number? Thank you

253
Celine_
Figmate
Eric Weber
Eric WeberNew Member
asked in Report a Problem
Contact Sales

Is there an issue with the Sales team with Figma recently? I’m trying to connect to discuss our account and every submission is left unresponded to for the last three weeks. Thanks

173
Celine_
Figmate
Joost van den Berg
Joost van den BergNew Member
asked in Report a Problem
Figma Slides – Color Bug?

I’m creating a template in Figma Slides. I deleted the predefined colors and added new ones, but when I click “Remix Template Colors,” the old deleted colors come back (with broken links in the ‘selection colors’ overview). It seems they’re not actually removed. Has anyone else experienced this?

00
Joost van den Berg
Krystina Valdes
Krystina ValdesNew Member
asked in Report a Problem
Figma not working on chromebook

I reach out a few months ago about Figma not working on chormebooks and the issue seems to be back. Attached is a message a student gone on their chromebook. Is there anyway you can help? Thank you.

384
Adebusuyi
Mathieu Roth
Mathieu RothNew Member
asked in Report a Problem
Figma to figjam -> colors are not identical

As title says: I’m using Figma to create a library of assets and stickers to use with Figjam, more suited for collaborative work. An issue I noticed is that the colors varies when imported into figjam. It’s like the colors have lost some saturation. It really looks like one of those conversions from RGB to CMYK. Inside Figma Inside FigJam

52
Mathieu Roth
Cristian_Banu
Cristian_BanuActive Member
asked in Report a Problem
Why is Figma (desktop version) so laggy?

Hi guys, Figma didn’t really used to be like this, but now it feels very laggy and has a huge delay between the user’s action and the result. Even a simple drag has a huge delay, I attached a video, check the time distance between the mouse dragging and when the dragging actually occurs. It’s ridiculous. Is there a way to solve this? EDIT: the lag is not actually in the movement itself, it’s in SELECTING THE ELEMENT. If the element is selected, it moves nice and smooth while dragging, but after clicking an element it literally takes almost a second for it to get selected. I’m not sure how to show that in a video, but it’s insane how annoying this is becoming. Thank you :)

405
Gayani_S
Figmate
nassarmomen95
nassarmomen95New Member
asked in Report a Problem
klaeem bot

Personal Access Token for Kaleem AI-Powered Smart Design System. Used for automated design workflows integrating Figma API with GPT-4, Flowise, Make.com, and Telegram Bot. Enables automated generation and export of visual assets (PNG, PSD) aligned with Kaleem brand identity.

01
nassarmomen95
Morten Kold
Morten KoldNew Member
asked in Report a Problem
Problem with new user

I have new user. She is not showing up in my team and billing group, yet I cant add her because I'm told she's already in. Therefore she cant edit og make new files

00
Morten Kold
Mike_Ramos2
Mike_Ramos2New Member
asked in Report a Problem
Wrong instances when pasting a frame from Figma to Figjam

Hi, Please, I would like to report an issue with Figma and Figjam. I didn’t found anyone else taking about this specifically. What When pasting a frame with component instances from Figma to Figjam, some components get reset to the default state. Details The frame contains component instances and nested components inside, with it’s instances changed. For example, an app UI with the entire header or top navigation as a component, and the buttons inside it are nested components with icons. The icons are reset to default. When I modify the instanced icon to anything else, copy, then paste to Figjam, the icon is retained, I can even change back to the previous icon, and it will paste correctly in Figjam. Apparently, I have to force a change in the instance, and it will be retained. The problem is that there are far too many frames and instances for me to “shake it” and make it work. Without knowing the issue, I don’t know exactly if I can prevent it from happening again. This has been forc

30
Mike_Ramos2
MADHUMITA MAITY
MADHUMITA MAITYNew Member
asked in Report a Problem
I have permenently deleted all the files almost 200 drafts files

I have mistakenly deleted all the draft and team files form the figma file at the time of ownership transfer. how can I have that please suggest

30
MADHUMITA MAITY
Hugolano
HugolanoNew Member
asked in Report a Problem
text can't be eraser using Google keyboard on Android tablets

I can't delete any text in Figjam using Google keyboard on Android tablet, if I connect a physical keyboard the backspace on keyboard works or if I'm writing a text in a input field like the one we use for looking a plug-in, in this input text the Google keyboard backspace works. It only doesn't works inside the whiteboard.

10
Hugolano
Zarynn A
Zarynn ANew Member
asked in Report a Problem
The "Enable interactive components" option does not appear in Figma.

✔️ Actions Taken: Created components with variants Added prototype interactions (hover, click, etc.) Checked Figma settings and updates Tried both web and desktop apps ⚠️ Problem: Interactive components do not work in preview, and the enable option is missing from settings. 📨 Request: Please confirm if this feature is available for my account, or if it’s restricted by plan type or region.

50
Zarynn A
Hannahlrees
HannahlreesNew Member
asked in Report a Problem
Figma Buzz - Bulk upload image quality are poor

When uploading images through bulk via XLSX the image quality appears very blurred inside Figma Buzz, even though the photograph quality is high initially. Would be great if someone can help my understand why this may be happening? TIA

41
y_toku
Figmate
Mohammad_Arslan_ud_Din
Mohammad_Arslan_ud_DinNew Member
posted in Report a Problem
Figma 125.4.8 is being too slow on both Intel based Mac as well as Windows.

The latest Figma build (125.4.8) is causing severe performance issues across multiple systems, making it frustrating to work on even moderately complex files. On macOS (Intel MacBook Pro 2019, i9, 32GB RAM): Extremely laggy interactions (delayed selection, slow rendering, unresponsive tools). Sometimes running into High CPU usage even with simple vector edits. Issue persists after a fresh macOS reinstall, ruling out system clutter. Kills the creative workflow due to constant freezing/stuttering. On Windows (8th Gen Intel i7, 16GB RAM, SSD): Slightly better than macOS but still noticeably sluggish. Frame drops while zooming/panning, delays in plugin execution. Both systems meet Figma’s recommended specs, yet performance is worse than previous builds. Is this a regression in rendering efficiency? Are others facing similar slowdowns? Temporary fixes tried (no success): Disabling hardware acceleration. Clearing cache/reinstalling Figma. Using Figma in a browser (issue gets away somehow but

1393
y_toku
Figmate
Linda Evans
Linda EvansNew Member
asked in Report a Problem
Figma sites - page containers with marquee are now broken

www.lindaevansdesign.com My site was publishing / viewing in production with no issues last week. Something has changed in that the image marquees are now clipped to ¾ of the page width. I’ve checked the component frame settings for fill vs fixed, and played around with a few other things on parent/child frames within the component but nothing is changing. I’ve checked the page with inspect but it’s not clear to me what’s happening from the code. Can anyone please shine a light on this? The original template I used was the ‘modern brand design studio’ supplied in figma sites.

775
y_toku
Figmate
valerie.brisendine
valerie.brisendineNew Member
asked in Report a Problem
Wrong Plan purchased - want to get refund and switch back to Figma Pro, please!

Hi! My company has been having trouble getting ahold of someone at Figma and we are not thrilled with the support bot. We would like to talk with a human about our plan accidentally being bumped up to the wrong plan. We had Pro and want to stay there, but we got invoiced for the organizational plan. -Now, it seems like we are stuck... PLEASE HELP!!!!

71
djv
Figmate
Manav-ya
Manav-yaNew Member
asked in Report a Problem
Access to Figma Make

It's been two weeks since the config event, and I still don't have access to Figma Make — neither on my free account nor on my paid account. Could you let me know how much longer it will take, especially for paid seats?

413
djv
Figmate
Mathieu Roth
Mathieu RothNew Member
asked in Report a Problem
Figma does not synchronizes components with FigJam

I know it’s a 4 year old topic, but i’m losing SO MUCH TIME on this now. My flow: create components in Figma with several variations of colors, text, etc. use said components as stickers inside FigJam to create flows and have conversations with my peers. My issue: Everytime I want to update a Figma component, and I sync manually them… they are not changed inside FigJam. I need to delete the sticker, reload the page, put a new identical sticker, and then choose the variant I need. It does entirely remove the advantage of using components. I understand that for old FigJam boards, it might seem like changes brought with Figma could break the boards… but since we’re doing already a step of syncing the components in Figma, I don’t see why we can’t have that in Figjam too… or just don’t care about it. Updating components is not the same as creating or deleting components. It should work. As is, I can’t use the power of components, and that’s pretty frustrating.

61
Mathieu Roth
Darren_Beason1
Darren_Beason1New Member
posted in Report a Problem
Add Duplicate to all action prompts

You currently have DUPLICATE in one menu which is the left panel under the document name. No where else. I use this action quite a bit and it’s weird that it’s not in multiple places, especially for CONTROL + CLICK on all instances of the file.

51
giliard
Pu_Koh
Pu_KohNew Member
asked in Report a Problem
Center aligned text with forced line break

When having to force line breaks on centre aligned copy, is it possible to ignore the space character, Currently the centring takes the space into account which make the text appear not centred. There might be a scenario where people want space characters to be taken into account (although I have never come across that in the last 20 years in the industry.) So if you want to keep the current behaviour, maybe we can have a option to turn it off in the paragraph setting? With forced line break without forced lined break, space character gets ignored

121
Tom Reem
Figmate
Miriam7
Miriam7New Member
asked in Report a Problem
Old broken library updates showing up out of nowhere

Hello everyone, since yesterday, weird library updates have been showing up in almost all of my files. They show updates that supposedly have been published months ago (some up to 4 months). Those are libraries I use and update almost daily, so I’m confused that they offer updates from months ago now. When I click on “Update”, Figma quickly says “Successfully updated assets”, but nothing changes. When I click on an icon to see the side by side comparison, it loads forever. I tried to force another update from those libraries to see what happens. Now the Base Colors library says “Published 1 day ago”, but the problem remains. It won’t go away. I also tried doing the “Reset Figma and restart”, which I think formerly used to be “Clear cache”. And I obviously restarted the computer, but nothing helps. Anybody have any idea what else I could try?

272
Celine_
Figmate
eBIZ ADS
eBIZ ADSNew Member
asked in Report a Problem
Figma Automatically upgraded seats and charged the Full seat. Can I downgrade it without additional charge?

I have subscribed to 3 Dev Seats only however it has been changed to Full seat on the next billing. Is there a way to downgrade it without having additional charges?

191
Gayani_S
Figmate
AlexIsHere
AlexIsHereNew Member
asked in Report a Problem
Can`t access file

Hi!I just opened my Figma and my file is showing “You can`t access this resource” on the desktop app. I am owner of this file and could access it yesterday. Who can help me?

212
AlexIsHere
Preya Avadhani
Preya AvadhaniNew Member
asked in Report a Problem
Files accidentally deleted from the system

Hi Figma Team, I hope this email finds you well. I’m facing an urgent issue and would really appreciate your help. When my personal email ID was removed from the work Figma system, it seems that some important personal files were also deleted as a result. One critical file I'm trying to recover is titled "Portfolio New". Could you please check if there’s any way to restore this file or if it’s available in a backup? I would be very grateful for your support in resolving this as soon as possible.

121
Celine_
Figmate
drew_covi
drew_coviNew Member
asked in Report a Problem
BUG: Figma Slides • Component Variants & Layers Panel

While attempting to manage components for use in our Figma Slides Templates, we’ve found that you’re essentially unable to view the layers panel unless they are moved into a slide, which then means this “components” slide is surfaced as a Slide Page Template. Steps to reproduce: Enter Design Mode Create a component with multiple variants defined (icons with multiple variants) Enter the Grid View Drag the Master Component with variants off a slide into the stage. Notice the Layers panel disappears. Expected behavior: I should be able to house master components, variants, etc without publishing them. Ideally this is a self contained canvas for organizational purposes, but even if they simply live on the stage, these layers should behave like all layers regardless of context. The Layers panel should appear.

354
drew_covi

Solved topics

Trending tags

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings