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Question

Request a refund for a professional plan

  • December 8, 2025
  • 1 reply
  • 12 views

lim wei de henry

Hi, i would like to request an refund for my plan due to I accidentally purchased a one-year subscription, instead of one-month

1 reply

Celine_
Figmate
  • Community Support
  • December 8, 2025

Hey ​@lim wei de henry , Celine from Figma here!  I totally understand why you’d want to correct that purchase.

Since billing and refund requests involve account-specific details, we aren’t able to handle them here in the Forum. I can see you’ve already contacted our support team (that’s exactly the right step!). I’ve added a note to your ticket so they’re aware of your follow-up, and someone from the team will reply to you soon. For reference, your case number is #1631534. Thank you for your patience in the meantime!