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lim wei de henry
lim wei de henry
New Member
December 8, 2025
Solved

Request a refund for a professional plan

  • December 8, 2025
  • 3 replies
  • 416 views

Hi, i would like to request an refund for my plan due to I accidentally purchased a one-year subscription, instead of one-month

    This topic has been closed for replies.
    Best answer by Celine_

    Hey ​@lim wei de henry , I see that the support team was able to solve your billing issues! Please check your inbox when you have a moment.
    I am closing the Forum topic here, thank you!

    3 replies

    Celine_
    Figmate
    Celine_
    Community Support
    December 8, 2025

    Hey ​@lim wei de henry , Celine from Figma here!  I totally understand why you’d want to correct that purchase.

    Since billing and refund requests involve account-specific details, we aren’t able to handle them here in the Forum. I can see you’ve already contacted our support team (that’s exactly the right step!). I’ve added a note to your ticket so they’re aware of your follow-up, and someone from the team will reply to you soon. For reference, your case number is #1631534. Thank you for your patience in the meantime!

    lim wei de henry
    lim wei de henryAuthor
    New Member
    December 9, 2025

    Hi ​@Celine_, until now the support team haven’t send any email or contact with me, can you or someone help me to remind them? I need to solve this billing problem as soon as possible. Thanks!

     

    Celine_
    Figmate
    Celine_Answer
    Community Support
    December 10, 2025

    Hey ​@lim wei de henry , I see that the support team was able to solve your billing issues! Please check your inbox when you have a moment.
    I am closing the Forum topic here, thank you!

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