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Janice Zhang
Janice Zhang
New Member
November 26, 2025
Solved

Google Login Account Suspended – Request for Clarification and Immediate Restoration

  • November 26, 2025
  • 4 replies
  • 312 views

Hi Figma Team,

I am writing because my Figma account shows a suspension message when I attempt to sign in using Google Login:

“Your account has been suspended.”

This prevents me from accessing all my ongoing projects and important client files. I have not received any prior warning or notification regarding this suspension, so I am very confused and worried.

As far as I know, I haven’t violated any Figma Terms of Service or Acceptable Use Policy. Therefore, I kindly request your assistance regarding:

  1. The exact reason why my account has been suspended

  2. What actions I should take to resolve the issue

  3. An urgent restoration of access if possible

Here is my account information for verification:

  • Account Email (Google Login): [redacted by forum admin to remove PII]

  • Full Name:Janice

  • Region: China

Figma is my main design tool for work, and the suspension has already caused serious disruption. I would really appreciate a quick response.

Thank you very much for your support — looking forward to your reply.

Best regards,
Janice

    This topic has been closed for replies.
    Best answer by Celine_

    Hey @Janice Zhang, Celine from Figma here!
    Thank you for your patience. I’ve merged your latest reply into this thread, and we’ve escalated it internally to ensure the right team has visibility.
    Thanks again for your patience while this is being reviewed!

     

    Update: Our team reviewed your account and confirmed everything is now clear, so the block has been removed. As your case is resolved, I’ve closed the thread!

    4 replies

    Figmate
    Junko3
    Figmate
    November 26, 2025

    Hi ​@Janice Zhang,

     

    Thank you for reaching out, and sorry to hear you’re experiencing this issue with your account access.

     

    For security and privacy reasons, we can’t address the questions or requests you listed about your specific account-related issues here in the Forum.

    However, I noticed that you’ve already contacted our team by submitting a support ticket (#1616321). One of our specialists is currently handling your case.

    I’ve also added a note to your ticket to let them know that you reached out here as well. They’ll follow up with you directly once they have an update, so please keep an eye on your inbox for their response.

     

    Thank you for your patience and understanding.

    Note: For your privacy, we've removed the email address from your post.

    Janice Zhang
    Janice ZhangAuthor
    New Member
    December 1, 2025

    ​@Junko3 Thank you for your reply. I have several project that requires delivery using Figma, and it's very urgent; the delivery date is fast approaching, and I'm extremely anxious and worried. I hope you can expedite the process for me. Thank you so much!

    Janice Zhang
    Janice ZhangAuthor
    New Member
    December 8, 2025

    Hi Figma Support Team,

    I’m writing to urgently follow up on the suspension of my Figma account.

    My account has been suspended since November 25, and the issue still has not been resolved. During this period, I have taken the following steps:

    • Submitted a support request by email

    • Received an automated reply asking for more information, which I have provided

    • Posted on the Figma Forum for help

    However, despite all of this, I have not received any update or progress, and my account remains suspended.

    It has now been over two weeks, and the suspension is seriously affecting my design work and client delivery schedules. I rely on Figma as my primary design tool, so I sincerely hope my case can be reviewed as soon as possible.

    Could you please help escalate this issue or provide an update on the current status of my case?
    I am more than willing to provide any additional information needed.

    Here are my details again for your reference:

    • Account Email: (redacted by the moderator due to PII)

    • Name: Janice Zhang

    • Date of Suspension: November 25, 2025

    Thank you very much for your time and understanding. I genuinely hope this issue can be resolved soon, as the prolonged suspension has already caused significant disruption to my work.

    Best regards,
    Janice Zhang

    Celine_
    Figmate
    Celine_Solution
    Community Support
    December 8, 2025

    Hey @Janice Zhang, Celine from Figma here!
    Thank you for your patience. I’ve merged your latest reply into this thread, and we’ve escalated it internally to ensure the right team has visibility.
    Thanks again for your patience while this is being reviewed!

     

    Update: Our team reviewed your account and confirmed everything is now clear, so the block has been removed. As your case is resolved, I’ve closed the thread!

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