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Question

Google Login Account Suspended – Request for Clarification and Immediate Restoration

  • November 26, 2025
  • 2 replies
  • 22 views
Janice Zhang

Hi Figma Team,

I am writing because my Figma account shows a suspension message when I attempt to sign in using Google Login:

“Your account has been suspended.”

This prevents me from accessing all my ongoing projects and important client files. I have not received any prior warning or notification regarding this suspension, so I am very confused and worried.

As far as I know, I haven’t violated any Figma Terms of Service or Acceptable Use Policy. Therefore, I kindly request your assistance regarding:

  1. The exact reason why my account has been suspended

  2. What actions I should take to resolve the issue

  3. An urgent restoration of access if possible

Here is my account information for verification:

  • Account Email (Google Login): [redacted by forum admin to remove PII]

  • Full Name:Janice

  • Region: China

Figma is my main design tool for work, and the suspension has already caused serious disruption. I would really appreciate a quick response.

Thank you very much for your support — looking forward to your reply.

Best regards,
Janice

    2 replies

    J
    Figmate
    • Junko3
    • Figmate
    • November 26, 2025

    Hi ​@Janice Zhang,

     

    Thank you for reaching out, and sorry to hear you’re experiencing this issue with your account access.

     

    For security and privacy reasons, we can’t address the questions or requests you listed about your specific account-related issues here in the Forum.

    However, I noticed that you’ve already contacted our team by submitting a support ticket (#1616321). One of our specialists is currently handling your case.

    I’ve also added a note to your ticket to let them know that you reached out here as well. They’ll follow up with you directly once they have an update, so please keep an eye on your inbox for their response.

     

    Thank you for your patience and understanding.

    Note: For your privacy, we've removed the email address from your post.

    Janice Zhang
    • Janice Zhang
    • Author
    • New Member
    • December 1, 2025

    ​@Junko3 Thank you for your reply. I have several project that requires delivery using Figma, and it's very urgent; the delivery date is fast approaching, and I'm extremely anxious and worried. I hope you can expedite the process for me. Thank you so much!

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