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I need help with a billing issue. I was previously an admin on the team Tatia & Faith, but I no longer have access and I am still being charged for 1 Professional Full seat (monthly) on invoice [redacted by moderator to remove personal information] dated June 22, 2026. My open ticket is 2000557. I need help stopping future charges tied to this team.

Dear Figma Support Team,I would like to request your assistance in recovering two Figma design files that have gone missing from my account.These files were not deleted from my end, and no one else had access to them as they were created and managed under my account only. I last accessed these files approximately 2-3 days ago. I tried to open the link I shared with my mate (only view access); it displayed the message "Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable."The details are as follows:Number of missing files: 1 Known file name: MediPort or MediPort hi-fi Plan: Edu Owner: Same account Last accessed: Approximately 2-3 days agoSince these files contain important project work, I kindly request you to check if they can be restored from your end or if there is any way to recover them.Please let me know if you require any additional information to assist with the investigation.Thank you for your time and support. I look forward to you

I published a plugin and it is still marked In review. I received a follow-up question during review and replied by email. I accidentally marked the related support request as Solved, and now I cannot add more information on the requests page. It has been two weeks with no update, and I would like someone to check whether the review is still progressing. If needed, I can share the plugin name and the request number there.

Hello,Could you please explain how to remove the top bar when viewing my project in full-screen mode? I would like to have a completely immersive full-screen view.Is a paid subscription required to access this feature? I do not wish to make this project public or share it at this time.Thank you in advance for your help.Kind regards,

Hello Figma Support,Members on our team were automatically upgraded to paid seats without our intention or explicit approval. We would like to request a refund for the newly added seats and have the unintended paid seats removed or downgraded.Invoice ID: SVPHCIIZ-0006Invoice date: July 25, 2026Invoice total: $36.33Please review the automatic seat upgrades and refund the charges associated with the newly added seats. Please also confirm how we can prevent members from being automatically upgraded to paid seats in the future.Thank you.

I’m writing to ask for some advice as I’ve recently run into a couple of frustrating issues while managing our Design System (D.S.). Every time I publish and update, things keep resetting, which makes me honestly afraid to touch any other components. 🥹Here is a summary of the two issues I'm experiencing: 1. GNB Component Properties Resetting to Default Context: About 3–4 months ago, I created a GNB component in our D.S. Figma file, pulled instances into our actual working design files, and set different properties (e.g., Menu A Selected, Menu B Selected) for each screen. Issue: Last week, I made some updates to the GNB in the D.S., published the changes, and updated them in the working files. Surprisingly, all the custom properties I had carefully set per screen reverted back to the D.S. Default! In the past, screen-specific property settings were preserved, but this time everything changed, forcing me to manually reconfigure the properties for every single screen. 2. Token Componen

When auto-keyframe mode is enabled in Figma Motion, property changes made through the Plugin API behave inconsistently:Stroke width (strokeWeight) — changing this via plugin correctly adds a keyframe at the current playhead position  Position (x, y) and Rotation (rotation) — changing these via plugin does NOT add a keyframe, even with auto-keyframe toggled on Steps to reproduce:Enable Motion mode and turn on the auto-keyframe toggle Select a node From a plugin, set node.strokeWeight = someValue → keyframe is added automatically From the same plugin, set node.x = someValue or node.rotation = someValue → no keyframe addedExpected behavior: All property changes made via the Plugin API should respect the auto-keyframe toggle, just like changes made through the UI do.Workaround: Manually call applyManualKeyframeTrack for TRANSLATION_X, TRANSLATION_Y, and ROTATION at the desired time — but this requires knowing the current playhead position, which is also not exposed in the Plugin API (a sep

I need to update my payment details because the “Ship To” and “Bill To” addresses on the receipt must be the same.However, when I tried to use the same Visa card, Figma informed me that the card had been declined.I may have entered the wrong expiration date several times while trying to recall it. In my bank’s app, I could see that Figma had attempted to place a pre-authorization hold, but the bank declined it because the expiration date was incorrect.I later found my physical card and entered the correct expiration date, but Figma still showed that the card had been declined. I contacted my bank manager, who confirmed that the bank had not received any further payment or authorization requests from Figma after that.Could you please check whether there may be an issue or restriction on Figma’s side that is preventing the card from being processed?

I accidentally moved my package.json file while organizing imported images, due to some images glitching back outside the folder. I worked too fast, and moved the package.json into the folder instead.Since then, my preview has been broken and the AI cannot fix the error by itself.Duplicating the Project only recreates the same situation, and the rollback to another version is equally impossible, as I simply get a “unable to restore version”. Another possible solution, which is to open the project with preview disabled and then try to roll back, produced the same results.  Is there a feature for this? Or does it have to be handled by support? I already opened a case, but it appears this takes quite a while.

I have a component (Select Field) that is appearing correctly in the library, however when designers at my org bring it over into their files via the asset panel, it shows up without the actual field- just the title and supporting text. When inspecting the layers, the field layers are not present in the component.Beyond that, when a user pastes in the component directly from the library file, Figma prompts them with an update that incorrectly removes the layers again.Does anyone know what is happening? I have never seen this one before and have no idea how to go about fixing it.

Hello! I have been trying to be a big advocate for Slots at our organization, and I have been enjoying the flexibility they bring. That said, there are some interaction aspects of Slots that are making the overall experience of using Figma worse. These seem like a Bug.The one I want to point out there is “selecting other elements becomes harder when a Slot is in place”. When trying to select layers on a totally different frame or section, if there is a Slot in a component “under” those layers on a different frame, dragging a box out selects both groups of items, which doesn’t make any sense to me.If you take that same scenario and detach the component, the problem no longer exists. This seems like an inconsistency with how Slots are architected in Figma, or something. Really frustrating!The recording below perfectly demonstrates this issue.

 I can not see a <Annotate for agent> button on any new created Figma make.

Was the copy link to selection action removed?

I am creating a personal hub where tiles link to various places related to my workflow. Some of these tiles link to Figma files, but Figma Make’s AI agent won’t let me paste Figma URLs in the chat box. I had to bypass it by breaking the URL with specific characters while asking the Figma Make agent to remove those specific characters (Example: giving the agent https://www.figmddda.com/design/WIM and telling it to remove the ‘ddd’). A better solution is Figma just allows us to paste in Figma links then add a dialogue explaining situations where pasting Figma frames would be better - because my situation needs the Figma URL, not a frame.

When importing SVGs stop converting <circle> tags into <path> tags.Please stop. It breaks my workflows.Please please overhaul your SVG engine. It is so buggy and broken.

The description of changes that is added in the library when publishing is no longer showing in the design files when reviewing updates. The post here mentions the function 🔗.I’m using the desktop app on Mac. Enterprise plan. I followed all steps from the Quick fixes on troubleshooting checklist.I’m not sure if the feature changed or it’s a bug since the new UI, because I noticed that the help article doesn’t mention the description. 

Just got the UI update for Figma’s Desktop client, and Assets tab is now in a completely seperate tab from File. I used to be able to tell at a glance whether there’re updates pending. Now I need to manually click on the Assets tab every. single. time. just to look out for that blue dot.It’s important for me to work with updated components. Lots of projects, lots of libraries.Feels liek a backward change. Like XD.How can I see the blue dot the moment I open a design file?  Or, how can I roll back to the previous UI? 

Apparently, I’m running an online contest and I relied on Figma Motion as the on-screen graphic. Now the way the animation works is that I tend to use preset animations (e.g. opacity, position). For example, a simple text would have an entrance and an exit animation, consist of Opacity + Position > wait > Opacity + Position. There are two Opacity to allow smooth entrance and exit. Now everything works fine, until one day when Figma Motion started to break down. Figma Motion only accept one opacity per element, according to my testing, and only if the animation start at 0s then it will work fine. Delaying the animation will result to the element being exposed before its initial animation. I will also attach a “before everything crashes” video and a “testing crashed” video. I appreciate your attention, and to hope this issue will be fixed asap.

I seem to be getting a weird behaviour when prototyping with components. Noodling a component sometimes refuses to connect up unless using the interactions side menu . Any ideas on what might be causing this?

I think there may be a bug with the horizontal constraints.When I apply the Top and Left constraints, the vertical constraints work as expected. However, the horizontal constraints do not.More specifically, it seems that the Left and Right constraints are reversed: When I select the Right constraint, the element actually behaves as if the Left constraint were applied. The left edge remains fixed, while the right edge moves. Conversely, when I select the Left constraint, it behaves as if the Right constraint were applied. In other words, the horizontal constraint behavior appears to be inverted.Could you please verify whether this is a known issue or a bug in the software?

I reported this issue over a week ago and just received a request for a screen recording.The Bug: The Figma prototype's floating navigation obscures almost 100px of our design, completely hiding our main navigation.The Constraints: Company security policy strictly forbids sharing internal artifacts, screenshots, or screen recordings externally. I cannot provide them.The Impact: I am getting direct complaints from my Product Managers and business stakeholders. We cannot keep using painful workarounds to hide your UI.Please let me know how can I escalate this.

Hi everyone,I’m facing a frustrating issue: multiple Shift-related shortcuts have stopped working in Figma on my desktop.Here are the specific shortcuts that are broken for me: Shift + left click (not working) Ctrl + Shift + R (now is selecting the text like was ENTER before) Shift + Enter (now is renaming the layer for some reason) Ctrl + Shift + < (not working) For context: I have already tried clearing the Figma desktop app cache. The shortcuts are failing across multiple keyboards. I also tried using it on the browser, but I encountered the same issue. I am looking for a working solution or workaround since this severely impacts my workflow. If anyone has experienced this or knows a fix, please let me know. Thanks in advance for the help!

Reporting a false-positive domain block. Signups and logins with @zamana.com are rejected with 'Signups from this email domain are forbidden,' including via Google sign-in. zamana.com is the legitimate corporate domain of Zamana Inc - Google Workspace, valid MX/SPF/DMARC, no disposable/temporary email service.The domain (registered since 2004) was acquired by the company in October 2025; any disposable-email activity predates our ownership. It was first flagged around 2019, years before the company existed.It was on some disposable blocklists under prior ownership but has since been removed from all major ones (IPQualityScore, mailchecker, wesbos, UserCheck, and others). Figma appears to be reading a stale list. Could a Figmate open a ticket to whitelist zamana.com? Happy to provide verification privately.

Hi everyone,I’m trying to determine whether this is a bug, an account-specific issue, or an intentional product change.For the past 1–2 months, my Figma files no longer display the collaborator/viewer indicator in the Share dialog.Previously, when I clicked Share, I could:See how many people were currently viewing the file. See the users who had view access to the file (including non-team members if they had access). Remove people who no longer needed access.Now, the Share dialog only shows entries such as:Anyone → Can view OwnerThe list of users with access and the viewer indicator are no longer visible.I’ve confirmed that:The issue occurs in both the Figma desktop app (macOS) and the browser (Safari). It affects multiple files, not just one. It started approximately 1–2 months ago. Restarting the app, using a different browser, and signing in again did not change the behaviour.I also found another Reddit post from a user describing what appears to be the same issue, where a Figma tea

I never use the AI Agent. I have no desire to use the AI Agent. I resent Figma’s attempts to get me to use the AI Agent. Yet, when I create a new Design file, the AI Agent panel is open by default. Two questions:How do I select either “File” or “Assets” as the default pane that opens when I create a new Design? When will you release an update that allows me to remove the AI Agent button from my left nav bar?