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Hi Figma team,We submitted our plugin for review 15+ days ago and haven't received any updates since. We wanted to check in to see if there's anything on our end that needs attention.Plugin name: Email HTML GeneratorSubmitted: 30th March 2026We've reviewed the submission guidelines and believe our plugin meets all requirements, but we're happy to address any feedback if something needs to be revised. Any visibility into the current status would be really helpful.Thanks

Hello Figma Support Team,I’m currently working on exporting an email campaign design from Figma to be used in Brevo. While the design looks correct within Figma, we’re encountering issues once the template is exported and uploaded to Brevo. Specifically, some elements become misaligned, and the file size appears to exceed platform limits.We’ve already tried a few approaches on our end, including adjusting the layout structure and using third-party email builders, but the formatting issues persist. At this stage, we would really appreciate your guidance on best practices for preparing or exporting email designs from Figma so they remain compatible with email marketing platforms like Brevo.Could you please advise on:Recommended export settings or workflows for email templates Any known limitations or considerations when designing emails in Figma for external email platforms Suggested methods or tools to ensure layout consistency and f

I have image component variants for 16:9, 1:1, and 4:3. I can switch between variants and the aspect ratio updates correctly until I resize the instance width. After I change the width, switching to another variant causes the height to keep an incorrect aspect ratio. I then have to manually adjust the width again before the height updates to match the new aspect ratio. Another issue: when the image instance is placed inside a card component, switching to a different aspect-ratio variant doesn’t update the image size correctly. You have to resize the card to trigger the image instance to resize to the correct aspect ratio. 

Hi,I’m experiencing an issue with billing that I don’t understand.I cancelled my subscription on time and clearly indicated my intention not to renew. However, I have still been charged. My team is now locked due to Starter plan limits, and I am unable to access any billing settings to remove my payment method or properly manage the subscription.At this point, I cannot even see or modify my billing information, which is very concerning.Could you please:Confirm whether my subscription is fully cancelled Explain why I was charged after cancellation Help me remove my payment method Process a refund pleaseThis situation feels misleading and frustrating, as I followed the correct cancellation steps.Thank you for your help.Ticket: 1852249

To whom it may concern, This has been an ongoing issue for over three days, but to enumerate the issue I’m having:I attempted to create an account with my college account for a course I am currently taking. On first attempt, I accidentally mistyped my email, yet passed verification, and seemingly Figma sent a verification email to the incorrect address I provided. On second attempt, I entered my correct .edu address, passed the verification captcha, and get immediately returned to the log-in screen with the error message “Your request has failed.” I have now attempted to create my account on 3 browsers (Firefox/Librewolf, Edge, and Brave) with no success. I disconnected my phone from Wi-Fi to attempt to make the account with a new IP, with no success. I attempted to have a classmate create the account for me, so that I could receive the verification email and change the password, and they were met with the same “

I have used someone else’s credit card without their consent as I thought I would need the credits to finish a work but I didn’t. I haven’t used the any of the paid plan’s features or credits yet and would like to request a refund about the plan purchase.

When viewing an icon in Dev Mode, the name shown at the top of the right panel is the layer name, unlike when viewing in Design Mode, where it’s the name of the icon. That’s fine when the icon layer hasn’t be renamed. However, in a design system, the layers are usually renamed (e.g., in a button component, you might have layers for “leading icon” and “trailing icon” rather than the default icons of “calendar” and “chevron-right”).Other methods for seeing the actual icon name in Dev Mode are finicky.You can click “Explore component behaviour” and it will show the name, but it truncates after a certain length with no way to see the full name. You can click “Export” and it will then show the “Assets” section with the full name, but there doesn’t appear to be a way to make the Assets section always show up, so it’s an annoying extra step.

We recently paid a design team to build a Figma for us. When they were done, they transferred ownership of the file to us.However when we open the file, it stated we only have view access, and to request access from the admin in order to edit / use dev mode. We requested the access, but it maintained we needed to wait for admin approval.However, CoWink is the only user in our team, and it has a full seat.And there is nothing in the admin indicating a need for review.

Hi,I’m experiencing a major issue since updating to version 126.3.12.Whenever I use the color picker, Figma completely freezes:UI becomes unresponsive I can’t click anything anymore I have to force quit the appThis happens consistently, making it almost impossible to work efficiently.What I tried:Restarting Figma Restarting my computer Testing on different filesNo improvement so far.Is anyone else experiencing this?Thanks 🙏

 I accidentally added a Full seat to my account, but I have not used any of it’s features and have cancelled the subscription. I’d like for the invoice next month to be retracted. If there’s any trouble will be happy to discuss, thanks.Account email: [redacted by moderator to remove personal information] 

When I am trying to use scope for my numeric values, I don’t get the option for padding. If I use width/height or gap, it doesn’t show up when I am trying to set a padding’s value.  

Hi, The bulk upload is not letting me connect the image field, that is showing [object Object], instead of image thumbnails from the excel file.  

Seems like if I have structureLayer 1 Sub-layer 1 And I want to duplicate Sub-layer 1 so that the structure would be Layer 1 Sub-layer 1 (Copy of) Sub-layer 1 Then, when I select Layer 1 and paste inside it OR simply select Sub-layer 1 from the list and do cmd+c/v, the copy-pasting doesn’t work as expected.What actually happens isLayer 1 Item 1 Item 1 Correct pasting happens if the layers are autonamed, e.g. as Frame 1234, but if I have custom named the layer, then pasting does not work Using latest Figma version

We're migrating our design system to Slots, and, like most designers, we're using slot placeholders and instance swaps as a workaround. As a result, we now have multiple components with placeholders that have been replaced by local instances containing content.When we wrap or convert component frames to slots, the override resets.BUT this is dependent on the account. In my work account, it is resetting the swapped instance. However, when my colleagues apply the same wrap to the same component, the resetting does not occur. I also tried in another private account, and resetting also does not occur.See the video attached.Is it a slow rollout of the update to Slots or is it a bug?

I need someone from the Billing Department to get back to me ASAP for us to discuss changes to our annual subscription we would like to make before the next renewal. I do not have any CSM contact information, and cannot find a way to contact Figma Billing directly. I also submitted a ticket, 1847462. Thank you.

Hello,I’ve recently run into an unfortunate situation - I was away from my computer for around a week and was logged out of both of my Figma accounts, with my main account being tethered to my high school Google Account. Unfortunately, the school has recently put a system in place locking us out of apps they don’t have on a whitelist. This means that, even though I've had the account since 2022, I can no longer log back in.I do have an alternate account that I use already, and I was wondering if it’s possible to have all of my files transferred over to it? If so, that would be a huge help, as many branding and UI assets I’ve developed over the years would be lost otherwise.For anyone willing to help, thank you in advance.

DearFigma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work. I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response.Regards,Muhammad Mukhtar

I successfully added a library to Figjam and was able to create a sticker out of my component but check I click on the variants icon I’m seeing blank boxes rather than previewing my various variants. I tried refreshing the cache on my desktop but no luck.   

To show hidden layer in Figma buzz from not edit access seat. 

Hello, I wanted to start designing emails but I wanted to learn how to transfer the figma design to my emails? 

Hello guys, I asked for an offer regarding an Credit-upgrade almost 2 weeks ago. A guy named Chris replied and asked for my final decision. I replied 3 times but since then any new final confirmation is missing and I am unable to finish my work.  please check the active conversation based on my mail adress.  thanks in advance 

Hi, guy, Thank you for the supporting this figma app, I love it so much, but I got accidentally paying within next month. I just wanted to make an app so I paid $5 in advance, and then I suddenly saw the invoice for the next month, they said I must pay $20 next pay period. but I don’t want and need it. How do I fix this problem? Thank you for your kind review in advance. 

When trying to right size our seat allocations, we cannot switch a monthly billing cycle of a user over to an available annual seat, with out adding a new seat to our annual subsprction.Couldn’t find any procedure to change this over.  

Hi,I don’t know if I’m the only one with this problem. I have the slot. I configure it, etc. everything awesome.I take the instance, try to use it.Add an instance of the component that I had selected as the preferred one.Now, it breaks my Fill for width and height for the component and the component doesn’t fill the slot area!Now, I know it has to be changed to fill but weren’t slots supposed to be automatic? So that whatever is put there, it behaves like it should?WTF?Another BROKEN FEATURE… OMFG. 

Hi,I’m using Figma Make and I keep getting this error:“Failed to download code files. Check errors and try again.”The preview is generated successfully, but when I click Download code, it fails.Has anyone encountered this issue before?What are the common causes and how can I fix it?