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Hello Figma Support Team,I’m experiencing an issue where my site has stopped publishing and updating. Any changes I make are not reflected after publishing.I tried troubleshooting by creating a new file and moving all pages there, but the problem still persists — the site does not update.The site is built entirely in Figma and does not contain any custom code or external integrations.Could you please help me understand what might be causing this and how I can fix it?Thank you in advance for your help.

I have a problem when I try to use symbols — they appear in a distorted/broken form. I deleted the application and reinstalled it, but the same problem still exists. I also opened the website online and found the same issue there. 

Hello Figma Support Team, ​@Celine_   I’m writing to request assistance regarding an accidental subscription purchase.I unintentionally purchased the Organization Annual Plan instead of the Professional Plan (monthly). This was a genuine mistake during the checkout process, and the annual charge of $660 has already been billed.My intention was to subscribe to the Professional plan on a monthly basis, which I still plan to proceed with once this issue is resolved.I kindly request: A refund of the $660 charged for the Organization Annual Plan Assistance in switching to the Professional Monthly Plan I haven’t made use of the Organization plan features, and I’m reaching out immediately to ensure this can be resolved at the earliest.Thank you for your support

Hello Figma Support Team,I was previously approved for a Figma Education account using my personal email address. Recently, I received a reminder to re-verify my status, but I’ve been unable to complete the re-verification process successfully.Details of my issue: My account was originally verified for Education Account. During re-verification, I was not prompted to provide any documents. The system now shows my account as “not verified,” and attempts to re-verify keep failing. I previously emailed regarding my issue with re-verifying my Figma Education account but I haven’t received a response yet. I urgently need my Education account active before the end of this month for academic work and projects. I am currently a student in [SRM TRP Engineering College,Tiruchirappalli], and I can provide proof of enrollment (student ID) if requ

How do I upgrade from a free plan to a paid plan with a Dev seat? I’m not part of an organization, and I have no admin to appeal to.

Hello, we have a problem: we give a user a full seat, but it disappears after three days. We don't add him to the team, we just give him access. We have available seats in the plan. Can you tell please what might be wrong?

I need to get my Figma account verified for school on the Education Plan. I contacted SheerID who told me my account has already been verified on their end and given me the verification ID and all that.I contacted Figma’s support chatbot who was useless but told me to email Figma Education, which I did. I did not get a reply after a week, so I emailed again. I still haven’t gotten a response.This is important and I need to get it done ASAP. I would like a human person to help me with this. Please.

Hello everyone, I’m trying to resolve a billing problem and hope someone from the team can help. I purchased and paid for an annual plan with 3 seats.However, an additional paid seat suddenly appeared on my account without my action or approval. Because of this, I now see an overdue $20 charge and my account access is restricted. I have been in contact with support and explained multiple times that I did not create or authorize this seat. Unfortunately, I keep receiving instructions on how to manage or remove seats myself, instead of a billing review of how this charge appeared in the first place. The issue is not how seat management works.The issue is that a paid seat was added without my consent and it already caused restrictions now. I’m asking for:  a manual investigation of how the seat was created,

Ciao a tutti, scrivo per chiedere consiglio su un problema con la fatturazione del mio account.Recentemente ho effettuato il downgrade dal piano a pagamento a quello Free, eppure mi è stata appena addebitata la quota di rinnovo sulla carta. La cosa peggiore è che, nonostante l'addebito sia avvenuto, il mio account risulta ancora nel piano Starter (Free), impedendomi di fatto di utilizzare le funzionalità Pro per cui ho pagato.Qualcuno ha avuto un’esperienza simile? Sapete se c'è un modo rapido per risolvere? L’unico modo che ho è di non tenere i soldi sulla carta sulla quale addebitano, ma mi sembra assurdo visto che avevo richiesto il downgrade del piano.Grazie in anticipo per l'aiuto!

Hi everyone, I’m running into an issue with a mobile navbar component.The component has two variants: Default (hamburger icon) and Open (with menu links).On my mobile frame, I set the variant to "Open" so I can select the links and add "Scroll to" interactions to specific anchors on the page. If I leave the component in the "Open" state and preview, the links work perfectly, but the menu is obviously open as soon as the page loads. If I change the component back to "Default" so the user has to click to open it, the "Scroll to" links I set up no longer work once the menu opens in the prototype.It seems like the variant switch is "wiping" my instance overrides for the links. Is there a way to keep these specific scroll interactions while still using the variant toggle?

Hi, we currently experience a very strange bug:When dragging a specific component out of the library it is only importing a white frame. When detaching it there is no content in it.This only appears in older files. If I create a new file it works just fine.Things we tried to solve the issue:Update the component library Re-Publishing the damaged component Repair component connectionsI am pretty sure that there is a bug within that instance. But as this component is used among the whole company I want to avoid recreating it to keep the connection to the library.Do you have any idea to solve that issue? Is it maybe common? Best regards,Lucas

Bonjour, j’avais un fichier FIGMA depuis plusieurs semaines en cours de travail dont je suis propriétaire : https://www.figma.com/file/5FSWiL8ixzzMDzuBaAuJ6X?node-id=2027-80&t=WFaA6nmaGYZSJLi3-0&type=design&mode=design&fuid=1225705726898605442Aujourd’hui je n’y ai plus accès, sans raison particulière, ni les personnes avec qui j’avais donné un accès invité. Et aucun problème avec mes autres fichiers, je suis à jour dans ma facturation.Pouvez-vous m’aider ?Merci !

Hi there, I’m unable to publish a new version of the pligin this evening. The error only shows in the console, but I can see that the Author (Share As) section is empty, there’s no way for me to edit this.validation error INVALID_AUTHOR  vendor-core-26236cac…ecfa60.min.js.br:54 Error(s) from AuthorField.validate:[{…}] 0: data: currentValue: {user_id: '1538088927895590002'} [[Prototype]]: Object key: “INVALID_AUTHOR" type: "validation"  Can you advise?  

I have roughly 300 sticky notes from user research survey. I’d like to topic sort using AI. I keep getting an error -- Is there a limit to how many sticky notes the Topic Ai tool can sort?

I created a branch that introduces a lot of changes to the main file. I updated all my components to the newest library, deleted some pages, and made changes to individual frames across the whole file.When I try to update changes from the main file, or even try to merge the branch, I get an error saying:“File out of memoryClosing other tabs and reloading Figma may reduce browser memory and allow you to continue reviewing and merging this branch.”I tried closing all other tabs, merging in both the desktop app, and using Figma in three different browsers. Nothing seems to work. My branch’s memory usage shows 9%, so it doesn’t look overloaded.Please help, there are three days’ worth of work stuck in this branch 🥲 

We have created request for Education plan, request was approved by Sheer on 2nd feb but its showing under Free plan, please assist.Email address: (redacted by the moderator due to PII)Verification ID: 69806dd49d7400756bdff035Date of approval: 02/02/2026 

How do I save my credits in the professional subscription?

!--startfragment>I am a student at Govt. Model Science College, Rewa. My institution does not provide official student email IDs. I have already sent multiple emails to the administration and even visited the college office, but they have declined to issue one.Since I cannot verify my account through the standard email process, I kindly request an alternative option to upload my student proof. I have a valid student ID card and official allotment/admission paper that confirm my enrollment. Please allow me to complete manual verification so that I can activate the Figma Education Plan and continue my academic projects.Thank you for your support and understanding.!--endfragment>

At first, I thought, I need to update the desktop app that I have on my windows, but when I checked, it was up to date. I tried to refresh everything, switch off the laptop and start all over again, but nothing works, as soon as I open my file, start working, it crashes in seconds. I would appreciate some help because I really need to work.The error- I keep receiving.​​​​​ 

Hi, the figma cursor used to be small and neat. In the past few days it has suddenly grown much bigger and it glitches in the middle of work switching back to the original smaller size, and growing again when moved or used for an action. Any idea why this is happening?

I’m experiencing a major issue on a specific Figma file within my company workspace. Since I started working on this file, I’ve been unable to use key functions such as Undo, Redo, and Auto Layout.The keyboard shortcuts for these actions do not work at all in this particular file. However, the same shortcuts function normally on my personal Figma account and in other files, so it seems isolated to this company account file that I am working on. (I Even log in as an admin and not collaborator).This has become a major constraint to my workflow, especially as this is a paid professional account.Could you please assist in identifying the cause of this issue or recommend a fix?

For 2 months already I’ve been seeing unexpected behavior when playing prototypes in Present mode (desktop app).Elements set to Fixed position don’t stay in place and sometimes jump unexpectedly. They have absolute position and are fixed, but they shift from screen to screen. Screen layouts occasionally appear broken (elements get misplaced, copy changes, hover states freezing, elements shift), even though everything is set and looks correct in Design modeNote: The prototype settings and interactions are configured correctly. This occurs not only in new prototypes, but also in older prototypes that previously worked fine. And also this behaviour is not consistent. Sometimes it happens, sometimes it does not.Anyone experiences the same issues? 

Hi team, Here’s what i found, when i select one Image/frame to vectorize, it does makes it vector shapes etc. After that, if we delete that image from canvas, the toolbar of vectorize still remains open instead of exiting. Is this behaviour is on purpose?   

Hello Figma Team,After receiving multiple errors trying to verify my account for an education plan, I finally received the Verification Limit Exceeded Error, and it will not let me submit any more verification attempts.I tried contacting SheerID but was met with the “We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.” message other users seem to be encountering. I need access to Figma education for my classes, and the documents I provided were the same as my classmates’ but only mine encountered errors, if there is anyone on this forum or anyone from the Figma team that can assist in getting my account verified or resetting my verification attempts that would be very much appreciated.  

Its been about two weeks now that I’ve been trying to get my Figma student account verified. I’ve already reached out to SheerID but they permanently closed my ticket. They didn't give me a reason why. I used my college email to verify and uploaded evidence of my enrollment. I dont know what to do. I’ve already missed out on a lot of collaborative work and I’m afraid this will cause me to loose points in my assignments. I tried to verify my status again but it said I had exceed the limit of attempts. Please help. It seems I’m the only one in my classes that is having this issue.