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I have applied for the student plan. After few day, I got an email stating my student account is verified. But when i login to my account it is not updated and i am still in free plan instead of student plan. If any one knows anything about this issue please do share and help me to resolve the problem.Thanks 

Hi all,I’m very new to Figma/Make and I’m stuck with a duplication issue.I have a fairly large prototype file. When I try to Duplicate it, Figma hangs for a while and then shows the message “Duplicate failed” and no copy appears.What I’m seeing: File feels slow/laggy while editing. File → Duplicate → long wait → “Duplicate failed” → no new file. What I’ve tried: Reloading Figma and my browser (Chrome on macOS). Waiting for “All changes saved” before duplicating. Trying to duplicate just a single page / copy–pasting frames into a new file. As a beginner, I’m not sure if this is a file size/complexity limit, a Make bug, or something I’m doing wrong.What’s the best way to get a backup copy of this file when normal duplication

MCP Server works, but Code Connect UI does not appear in Dev Mode. Can you enable Code Connect UI for our workspace please?

Figma branches are repeatedly failing in ways that block design system work and compromise the reliability of library updates.Key issues observed: Library updates continuously reappear When creating a branch, Figma shows “updates to the library” that have already been resolved. These same updates reappear over and over, even after being accepted in previous branches. Merged work does not appear in the main file After merging a branch, the new work doesn’t show up in the canvas—even though it does exist. Using Cmd + Y reveals the updated content, but it remains invisible in the main file. Forcing us to delete branches and redo work Because the merged content won’t appear, we’re forced to delete the branch entirely and re-create the work from scratch. No amount of refreshing, reloading, or republishing makes the work

We’re seeing a recurring issue in Figma where files get stuck in a constant “syncing” state and fail to properly save changes. This creates several workflow blockers: Severe lag while working — interactions become slow or unresponsive during sync. Unable to close the browser tab — Figma prevents closing due to “unsaved changes,” even when everything should be saved. Version history overload — the system generates excessive versions because of the repeated auto-sync attempts, making the file history cluttered and harder to audit. As a design system designer managing component libraries, this issue becomes especially problematic. It interrupts handoffs, slows down updates to shared components, and increases the chance of file conflicts or outdated states being published. It directly impacts our ability to deliver high-quality, timely component updates

Hello everyone.I seem to have the same problem as in this post from two years ago : https://forum.figma.com/ask-the-community-7/video-not-able-to-be-prototyped-as-child-instance-of-component-26684?tid=26684&fid=7.I copy a video to my assets page. I make it a component using CTRL+ALT+K. I go to my work page where I paste this component, then I go to the interactions (prototype). I want to play it on click, but in the video dropdown menu, my video is grayed out, so I can't select it as the target for my playback action.If I copy the same video to my work page (without it being a component), the video isn't grayed out (interactions in prototype).Can you tell me why? Is it simply that videos can't be components that would allow the use of prototype and interaction fun

Hello Figma community,My name is Hala, and I am currently trying to verify my Figma Education account. I have submitted all required documents, including my student schedule and report card, to prove that I am an active student at Canadian Business College in Toronto.However, I am still having difficulties completing the verification process, and my account has not been approved yet. I kindly request your assistance in reviewing my submission or letting me know if there is anything else I need to provide to finalize the verification.Thank you very much for your time and support. I appreciate your help in resolving this issue.

The user accidentally created a monthly subscription (monthly seats) in addition to their annual plan.  They do not need the monthly subscription and want to cancel it without being charged for the current month.  The user is frustrated about being charged for a service they do not use and is seeking a way to have the current month's charges removed or refunded, preferably through manual intervention.Your support case has been created!   For reference, your case number is 1623454.   Please keep an eye out for further correspondence from your support specialist in your email inbox! 

I switched from one account to another but forgot to cancel my subscription. I've been charged for several months for the deactivated account. Can I get a refund?

Hi Figma team,I need help with a billing issue that also locked all files in our team.Here is the timeline: I had an annual subscription for our team with 4 editor seats. During the year, some additional users were added and given full editor access. As a result, our team ended up with 7 editors in total. When the annual renewal date came, the system tried to charge us for 7 editor seats instead of the original 4. I contacted Figma support and was advised to cancel the current subscription and start a new one to fix the seat count (case 1616056). I followed this advice: I cancelled the subscription and attempted to set up a new one. However, before this process completed, the original subscription was automatically renewed anyway, now with 7 seats. The payment for this renewed subscription failed, and as a result all files in the team were locked d

Hi Figma Team,I’m a student in Boston. I'm having problems verifying my student account for Figma, even though I have official information to verify my student status, and now exceeded the number of attempts.I looked up multiple forum posts about similar cases as mine, and the advice I read is to contact SheerID support directly & to ask them to reset my attempts. I've done those advises twice, explained my case to them, but they replied that with a template email that they can't help and that they closed the ticket immediately without any further attempt to support or investigate for both requests (attached are proof).  I also saw a forum saying that I should try contacting 

Hello!I am trying to actuivate my university student account, but it is getting failed. I selected my istitution from the list, registered with student email. uploaded enrollment certificate. But still it is getting failed.Would really appreciate your help!Regards,Mik

i tried to re-verify my education plan tied to the email- (redacted by the moderator due to PII)its been a long time and im still not able to access the features an educational plan has. its just like using a free plan. im getting this ‘successfully verified’ message but its doing nothing. I need an education plan as im doing an internship and in my second year of bachelors. kindly look into the problem.  regards and thanks, mrunmayee dandekar

Hello,we are currently exploring how the new extended collection feature is working.We figured out that variables in extended collections that are connected with font styles are not updating the font styles when changed. You have to detach and re-attach the font style to get the changes in the variables.How you can achieve this:You can easily reproduce the bug in the community file that Luis provided - see attached link.1. Create a text layer for each brand using the "Heading" style2. Go to the "Typography Primitives" collection and change each brands "Family Sans" variable to a different font family3. You will see that only the Heading of the original Theme collection will change, but not the other brands (coming from the extended collection).4. Detach/Reattach the Heading style for the brands and the change happens Conclusion: there seems to be a bug that avoids that text styles are aut

I’m having a bit of trouble with the ‘Manage libraries’ modal since I updated to Tahoe on Mac, and the latest Figma update. What used to happen: On the ‘Manage libraries’ modal there’s a list of components that can be updated. You would click on one of the rows and the modal content would change to ‘Review updates’ for that component. The back button would change the modal content back to ‘Manage libraries’.What happens now: When you click on one of the rows on the ‘Manage libraries’ modal, the ‘Review updates’ opens in a modal behind it. This seems like a bug as it is hidden by the ‘Manage libraries’ modal which stays open. If you click a different component to update, another ‘Review updates’ modal opens. The result is multiple ‘Manage libraries’ and ‘Review updates’ windows, it feels like a bit of a mess. 

I’m experiencing an issue where the Figma Desktop App shows a black screen. I have tried uninstalling, clearing all related files in the file manager, and reinstalling, but the app still doesn’t open.I’m running the latest version of Figma Desktop App. My device’s operating system and graphics drivers are fully up to date. The issue does not occur in the web version of Figma, which works fine. The desktop app fails to open any files, even when trying to access them directly via a file URL.Steps I have already tried:Clearing Figma cache Running Figma with GPU acceleration disabled Updating graphics drivers Resetting and reinstalling with full cleanupPlease help me resolve this issue! 

I’m using pro plan, and I turn AI content training features on in Settings page. I don’t know why 😭  

Hello,For the past few weeks, our developer team has been unable to view the text styles in the Layer Properties panel in DevMode. When any text is selected, the Layer Properties section remains stuck in a loading state.In our current project, we have been using a custom font that we uploaded externally (not from Google or Figma fonts) since the beginning, and we have never encountered this issue before. We believe this problem started occurring after recent updates.We created a new project and tested it both in the web application and the desktop application. When we use Google or Figma fonts, the visibility issue does not occur.

I logged in to my account and wanted to go to my file that contains my project. But I got an error "Not found (404)If you expected to see a file here you may not have permission to access it. Please ask the owner to update the file permissions and try again.". Please help me solve this problem. This file is very important to me.

I have been limited to the access on my own personal file I was working on. I don’t know why. And now I can't view my personal file.Looking forwards to your reply.

I work as a single Design and Developer. So I want to buy only Dev mode without Full Seat. I don’t need Figma Slides and other features and need only Dev mode for my personal using.Last month I bought only Dev mode for 15USD. This month I’ve got bill for 25 USD. What do they do that and how can I disable a Full seat and pay only for Dev mode?Please help me if anyone had the same problem.

My previous account registered with [redacted by moderator to remove personal information] has been deactivated by my organization, and I can no longer access that email address or log in to Figma.I need to transfer all ownership, files, and projects from that old account [redacted by moderator to remove personal information] to my new Figma account: [redacted by moderator to remove personal information].This is an extremely urgent matter as I need to resume my work immediately. Could you please assist with this transfer? Please let me know if you need any proof of identity and when I can expect this to be resolved.Thank you for your prompt assistance.

How would I go about confirming that my education verification worked correctly for an educator account? Would there be anything in my Figma account that would indicate that I am in the correct category? 

Hello! I had reached out via email about my own student account not having the education status even though I had verified already once the new education system was implemented. I had been prompted to re-verify which then lead to this screen.Of course with this screen I thought that SheerID was the issue so I reached out to their contact email addressing my issue. They got back to me saying that within their system, I had verified my status as a student and that no issues with verification stood on their end of the verification process and that I had to reach out to Figma itself in order to solve my problem. It was over a month ago at this point that I reached out to Figma Education to get

Hello! I need help understanding a billing issue.I cancelled my Professional team subscription before the renewal date. My team now shows the Starter (free) plan, and I do not have access to billing settings or paid features.However, on December 1st I received an invoice for $15.17 USD, and my bank showed an automatic payment attempt from Figma. I previously paid only $5 USD for my plan, and I did not add any extra seats.I am confused because:• the subscription was cancelled in advance• the account is now on the free plan• I didn’t add any seats• I don’t owe anything as far as I understand• but I still received an invoice and a failed charge attemptCan someone from the Figma team please confirm:1) that my subscription is fully cancelled2) that there will be no more payment attempts3) that I do not have an outstanding balance4) why the invoice amount was $15.17 instead of $5Thank you very much!