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Experiencing issues? Report them.

  • 3,204 Topics
  • 8,387 Replies
3204 Topics
EclipseStar
EclipseStarNew Participant
asked in Report a Problem
Blurry Text and Artifact Lines When Using Prototype and Glass Materials

In the Windows Figma clientIn the Android Figma app,the text may rendered not clearlyand you can see sometimes there are lines on the glass material in the Android Figma app When using the prototype, the edges of text may appear blurry at times (including on the Windows platform and the Android App).When using glass-like materials, the edges may also appear unclear and exhibit odd lines (Android App).

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djv
Figmate
Michael Drella
Michael DrellaNew Member
asked in Report a Problem
Unable to bulk load images in Figma Buzz as a file path.

I’m unable to bulk load images as file paths in Figma Buzz. I tried both csv and xlsx files and when I upload the file it reads it as a text field . I’m just wondering if we are doing something wrong? Thanks 

753
TBoeson
Colin1248
Colin1248New Member
asked in Report a Problem
Figma sites not showing outlines

I'm trying to make a site but for some reason outlines isn't working/showing and i want to be able to edit the text with the outline showing but I can’t.Editor:Site Preview:  

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Colin1248
bart13
bart13New Participant
asked in Report a Problem
keep on geeting a error when i want to update a branch

I keep on getting the following error when i try to update my branch and when i look at the status page - everything seems to be fine…. I am completely blocked - any suggestions how to fix this?  

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bart13
mi283079
mi283079New Member
asked in Report a Problem
Regarding Response from Figma Support Team

Dear Figma Support Team, When I previously contacted your support team, I was informed: “Please reply directly to this email. Even if this ticket is closed, replying to this ticket (email) will reopen it on our end, allowing us to review the previous ticket details. Therefore, please respond directly to this email.”Following these instructions, I sent a reply to the email 6 days ago, but even though the ticket status is still marked as “Open,” I have not received a response yet.I  also submitted a request at noon today.  However, the ticket status remains “closed,”  and I received an automated email asking me to use the forum instead.  If my request has not been reviewed yet, I would appreciate it if you could check and respond. Thank you for your time.For reference, my recent request IDs are as follows:#1511966 #1504997For reference, here are the related request IDs I submitted a few months ago#1285247 #1310601Best regards,

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Gayani_S
Figmate
Rasmus Schultz
Rasmus SchultzNew Member
posted in Report a Problem
Rendered pixels in Figma around 8% too small (versus Chromium)

This issue has been bothering me since I started using Figma a few years ago:The rendered px units in Figma are about 8% smaller than they are in Chromium-based browsers.In other words, when developers copy px values from Figma and implement them on the web, the rendered results are around 10% larger than the design.This is a really serious issue, especially when selecting very small font sizes - for example, there is a considerable difference when a font is rendered at 10px, 11px and 12px, and designers are very careful when selecting small font sizes.And just in general, you design for a specific experience, especially when creating fluid web page designs - a 10% difference is a huge perceived difference on a large page, and it just gives the design a different feel and experience versus what you actually designed.Here is a test to illustrate the difference:These screenshots were taken on Windows 11, which takes precise screenshots of the rendered device pixels. (The images were impo

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Rasmus Schultz
Josh22
Josh22New Participant
asked in Report a Problem
Figma Make loses my prompt on disruption

If Make is disrupted for any reason, maybe the internet bugged out for second, maybeClaude AI got stuck processing the prompt, or whatever - It stops processing and you lose the prompt.This is especially annoying when I write a longer prompt, so I’ve had to get into the habit of writing prompts in a text editor and pasting them into Make in the case this happens.Can we have it so that if the processing fails, you at least don’t lose your prompt so you can re-run the request again?

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Gayani_S
Figmate
Arth Patel
Arth PatelNew Member
asked in Report a Problem
Regarding re-verification of Education plan

Hello, I am currently enrolled in Professional Google UX Design course, I am using Figma free education plan, which I verified using the Coursera guide, and I contacted the Coursera team for the re-verification process, but they were negative, saying they do not have the capability to directly re-verify your status for third-party services like Figma. As in the midst of the course, I have a lot to finish my projects. So, please help me to re-verify. 

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J
Figmate
Meredith_Ford
Meredith_FordNew Member
asked in Report a Problem
Text property changing text style

I have a component for a quote box with two variables (large and small). The quote text box has a text property applied (so that if I change the copy, it stays the same when I switch between variants). I did have the text in the large one set to a larger text style than the small one. But now, when I try to edit the text, it changes the text styles in both versions to match. I want to be able to have the text that is in them linked, but not the text style.This has been an issue since the latest update.

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Lara O.
A
Anonymous
asked in Report a Problem
figma subscrption problem

Hi, I deleted my pro team like a couple days ago and i canceled before I deleted. But figma still charged the subscription. May I know if I could get refund for that. 

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J
Figmate
PhilippDoll
PhilippDollNew Member
asked in Report a Problem
Figma REST API images endpoint returns image in wrong size

Recently, the images endpoint no longer returns images in the correct resolution. In our Figma file, the node to be exported is 2808x4056px. However, when we use the endpoint, we now only get the image at a maximum of 1905x2751px. The system had worked without issues for over 1.5 years. I also checked the changelog and didn’t find any mention of changes to the maximum size.I’ve also experimented with other parameters of the endpoint. When I set scale to 2 or 4, I still only get a maximum of 1905x2751px. But when I set scale to 0.1, I get 281x406px, which corresponds to the original resolution of 2808x4056px. 

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PhilippDoll
Paul Hastings
Paul HastingsNew Member
asked in Report a Problem
Can't access 'enable local MPC server' after buying Professional Full Seat

'enable local MPC server'  opened a pop up saying I was on a Starter plan.  I followed the link and bought a Professional Full Seat but the same pop up come up when I try 'enable local MPC server' 

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J
Figmate
Tiago Antonio
Tiago AntonioNew Member
asked in Report a Problem
Figma Make shows "Try again with fewer inputs" in any prompt

I've seen here on the forum that many people are having the same problem. I've tried duplicating the file, and this message still appears, even with short prompts. Does anyone have a solution?

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J
Figmate
Mateus Bino
Mateus BinoNew Member
posted in Report a Problem
Unable to Access Figma Due to Educational Program Restriction

Hello Figma team,I’m experiencing an access issue. In order to edit a file, the platform requires me to confirm whether I’m a student or an educator. However, the only option it gives me is to pay for a subscription.This project was originally linked to an educational program, but it was never actually developed under that condition. Now, the platform is charging me for subscriptions that don’t make sense, since this status no longer applies.The most critical part is that, because of this limitation, I can’t even edit files shared by others, which is disrupting my work.Please verify my account status and remove this restriction so I can continue using the platform normally, without incorrect charges.Thank you in advance for your support, and I look forward to your response.Best regards,

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Leif Stålhammar
Arrit_Gashi1
Arrit_Gashi1New Member
posted in Report a Problem
Figma Make: Small Change Triggers Full Code Refactor

Recently, Figma Make has started refactoring the entire codebase when I request a small change, which breaks previously working components. What could be causing this, and how can I prevent full regeneration?For example, after giving Figma Make a simple prompt, it starts rewriting unrelated parts of the code. I only asked it to showcase shadows, but instead it generates unnecessary changes that feel like hallucinations.“I'll add the missing dark shadow tokens to the CSS file first, then create a comprehensive Shadows showcase section right after the Toast component.Now I'll add the Shadows showcase section to App.tsx right after the Toast sections:Let me find the exact location where the Toast sections end and add the Shadows section:I need to see where the Toast sections end to find the right insertion point. Let me search for the section end:Let me look for the ending of the Toast content to find where to add the Shadows section:I need to find where the Toasts sections actually end i

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Arrit_Gashi1
Heather Luna
Heather LunaNew Member
asked in Report a Problem
New Figma EDU Verification Process

Our company was approved as a Bootcamp under the new Figma EDU verification processes which is amazing however, we had additional questions that we’re trying to get answered so that we can operationalize and get our in flight students reverified under the new program. Our many emails have gone unanswered. Has anyone else who’s an approved bootcamp gotten their students successfully verified? We did sent our initial list over but again, no response as to if they were or weren’t verified. Our students are starting to lose their access. 

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J
Figmate
sanketjopale
sanketjopaleNew Member
posted in Report a Problem
Verification limit exceeded.

Hello Figma Community!I tried re verification for FIGMA student, but it was showing network error even though network was good, and continuously trying it was still showing the same error.Then it started showing Verification limit exceeded.So I contacted sheerID via mail, they responded with:We were unable to process your verification request. And Your ticket has now been permanently closed.Please provide the solution for this issue otherwise I won't be able to re verify student plan.

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J
Figmate
Nadia M
Nadia MNew Member
asked in Report a Problem
Subject: Issue with Student Verification After Restoring My Account

Hello Figma Support,I am reaching out regarding my student verification. I had previously been approved for the Figma Education plan, but I accidentally deleted my account. After restoring it, I am now being asked to verify again, even though my verification is still valid.Here are the details provided by SheerID:• Verified email: [redacted by moderator to remove personal information]• Verification ID: [redacted by moderator to remove personal information]• Date Verified: [redacted by moderator to remove personal information]Since SheerID confirmed that my verification is valid, could you please help manually re-apply my student verification to my restored account?Thank you so much for your help!Best regards,[redacted by moderator to remove personal information]

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Tom Reem
Figmate
meri.quinn
meri.quinnNew Member
asked in Report a Problem
Horizontal Scrolling Stuck

I was changing a color and somehow it started horizontal scrolling. I have checked everything, there is no setting on Prototype for me to stop this, I’ve tried all the settings changes and topics that were listed on the Figma help pages and on Google. Nothing is stopping the horizontal scrolling! I’ve even created new documents, added a shape and it’s still scrolling horizontally! I have no idea what happened and no idea how to stop all my files from scrolling right off the screen. Help!Video of my screen going crazy on multiple files. No Prototype settings at all.  

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djv
Figmate
Rianne van Diemen
Rianne van DiemenNew Member
asked in Report a Problem
Can't copy and paste images as background fill anymore

Since the last update, it’s impossible to copy and paste the image fill, into another component.I’m working with Auto Layout and I used to be able to select the fill > copy this > open another component > select the fill > paste.This doesn’t work anymore. It’s a feature I use all the time. Does anybody else experience this?

59424
djv
Figmate
Eda Wheeler
Eda WheelerNew Member
asked in Report a Problem
Figma Collections Name not Updated

I’ve been experiencing this for months. did sync & unsync, publish & unpublish, and don’t ask how many times I had install & reinstall. but it still doesn’t work. the above is my screenshot on figma working file, below is the screenshot on my design system. on the working file it doesn’t updated, why is that? (in philomena accent)  

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djv
Figmate
petrvostry
petrvostryNew Member
asked in Report a Problem
Unable to Export Local Variables - API Endpoint Returns "Request Too Large" Error

I'm encountering an issue with the Variables API endpoint when attempting to export local variables. The endpoint returns all remote variables from shared files, making it impossible to export only local variables.Current Behavior:The endpoint returns all remote variables from shared files Unable to filter or export only local variables Receiving a 400 error with "Request too large" messageError Response:{ "status": 400, "error": true, "message": "Request too large. If applicable, filter by query params." }Technical Details:The error message suggests using query parameters for filtering However, the endpoint documentation doesn't list any available query parameters The endpoint lacks pagination capabilities This limitation makes the endpoint essentially unusable for files with many variablesExpected Behavior:Ability to export only local variables Support for filtering variables (local vs. remote) Pagination support for large variable setsImpact: This issue significantly impacts workflo

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Emily Plummer
Rakul
RakulNew Member
asked in Report a Problem
This email domain is not qualified for Figma for Education

I am a student at SIMATS(SAVEETHA INSTITUTE OF MEDICAL AND TECHNICAL SCIENCES) and I am currently using my official university email address (@sevaatha.com) to access Figma. However, the system does not recognize my domain as eligible for the Education Plan.Could you please review my case and add @sevaatha.com to the approved education domains so that I can benefit from the Figma Education Plan? I can provide proof of enrollment if required.Thank you for your support

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Rakul
romuald
romualdNew Participant
posted in Report a Problem
No more "Auto Layout" section (Beta)

Hi,I’m using Figma Beta. And in the last version 125.9.3, there is no more the Auto-Layout section in the inspector. So I’ve to get back to Figma when I want to change something in my layout. I closed and re-started the app many times.

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romuald
Slavko Barac
Slavko BaracNew Member
asked in Report a Problem
Can't unlink Figma Designs from Jira Issue

Hi, if we click the unlink button the Figma Desgin disappears, but if we refresh the page, the Figma Desgin is still linked to the Issue.

23912
Emindeka
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