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I can’t publish my library or find the “Add library to Make” option. I’m on a Professional plan, and all files are within the same project folder, yet the option is not available.

Hello Figma Support Team,I am writing to request a refund for an unexpected charge of $105 that was applied to my account today.When I initially subscribed to Figma Pro, I was charged $5, and based on the information shown at the time, I understood this to be the full cost for my usage. I was not made aware of any additional charges, upgrades, seat additions, or higher recurring fees that would result in a $105 charge.I did not intentionally upgrade my plan, add extra seats, or authorize any additional billing beyond the $5 payment. At this moment, I also no longer need the Pro plan, and the charge was made today. I have not used any Pro features since the payment was processed.I kindly ask that you review my billing activity, clarify what triggered this charge, and issue a refund for the $105 if possible, as this was not an expected or intended payment.Thank you very much for your understanding and support. I look

I am admin and owner of project (In education plan).However, when I try to update access of someone, it says 'You don't have permission to do that. Contact your administrator.'How do I fix it?

Hi, I have a critical issue: Every file I open redirects to "All Files" after loading with the error: "An error occurred while opening the editor." This is happening across all files and my entire team is Blocked. We need a fix ASAP. 

I am experiencing an issue with the Figma desktop application on Windows 11 Pro.Problem Description:When I launch the app, the main window appears completely gray. Only the home screen icon (house) and the "New design file" button (plus sign) are visible. The main interface with files and projects does not load.What I have tried: Completely reinstalling the Figma desktop app (downloaded the latest version from the official website). The issue persists after reinstallation. Important: The Figma web version in my browser works without any problems. My Environment: Operating System: Windows 11 Pro Location: Russian Federation App Status: Latest version, fresh install Could you please advise on how to resolve this issue? I look forward to your response.Thank you in advance,Yan

I’m noticing with Figma Make I’m almost always having to issue multiple requests for the same action - very often it will confirm a change which has simply not occurred. This is on both design and function, across multiple properties. Example - the header copy on a landing page, getting it to left-align with the other content. The issue is two fold - one, it says the changes are made, but they are not. Two, I end up having to issue the same request repeatedly showing it that its change is not having the intended outcome. I’ve tried restarting the MacOS app, I’ve tried resetting the cache, running clean-ups of the code, just doesn’t seem to be helping much. Repeated action commands for the same thing are really slowing down my workflow productivity. Additionally, I’ve noticed Figma Make just stops mid-update. I have to prompt it to continue or it will just not do so. Not sure how to solve these

Hello,  My figma sites preview is not showing the same design on the mobile frame. My text styles and elements is set up for mobile and desktop, and it’s working on the file, but the minute i press preview, for the mobile its messed up the positions and text alignment. For desktop, it works, but not mobile.  Please help!

Whenever I create an annotation on an image, the image edit bottom floating bar appears and if I write anything on the annotation containing the letter “Q”, Figma takes it as the shortcut for “Select area” and the annotation disappears. Help! I think this is a bug. [Moderator note: The title of this post was updated from “How to prevent annotations from quitting when ‘Q’ is clicked” to “Pressing ‘Q’ closes annotations unexpectedly” on Jan 6, 2026.]

I used figma make to generate poster. It write codes but I cannot see it on preview page. I have tried to refresh page and checked my internet connection. And I cannot see the preview in both web and application, what can I do?

I am a full seat user, yet npm registry connection is not available. Could you help me with this? 

Requesting a followup for https://help.figma.com/hc/en-us/requests/1551760The widget rendering issues persist and triage is necessary.

I recently upgraded to Mac OS Tahoe 26.2 and now I cannot open a new tab in the Figma desktop app. The “+” button/tab next to the home tab does not do anything. Also File > New Tab does nothing. The only way I can have multiple tabs open is to find a specific file from my recents folder or within the a project. I have reinstalled Figma. I have reset the cache. I have restarted my computer. 

Hi There,I wish to migrate our figma projects/files from one domain to another domain - with all users.Right-now we have ‘Professional Plan’ as admin/Owner.Same professional plan need to be shifted to new domain, with all files, billing details.Any quick support from figma team?Quick reach-out to figma support team is highly appreciated, as it’s emergency.Thank You.Regards,Jagadeesh.

I have tried the instructions provided by Figma AI and the community and unable to remove a person that was an intern on my Figma account. In the admin settings there is no way to remove him as a view. When I click on his profile the option to remove from team does not appear. There is no toolbar to remove him either.  This is from 2 years ago. I guess I could contact him and ask him to remove himself from the account, but it seems there should be a way to do this as I am the account owner. 

I’m having a problem using the Figma extension in VS Code. It tells me I need to upgrade to Dev mode to view the project in VS Code.However, I’m a verified student — my bootcamp is already registered as a EDU partner. Despite that, I’m still having this issue.I contacted with my Bootcamp and they told me to reach out directly to Figma, but the chat then redirected me to the forum. At this point, I’m not sure how to resolve this problem. 

Summary:When switching between variable modes in Figma (e.g., Balanced Endorsement, Light Endorsement, Full Endorsement), colours applied to components (e.g., buttons) do not update correctly. Some elements retain the wrong colour despite the linked colour updating correctly. Steps to Reproduce:Hard to say as this was working correctly until 22nd AugustExpected Behaviour:All component fills and text colours should update consistently to the values defined in the selected variable mode. Actual Behaviour: Some fills remain stuck on a previous mode Variables show as linked correctly in the right-hand panel, but the applied colour doesn’t match the mode In the component preview, some components display the wrong colours Impact: Pr

Will there be a way to edit the order on CMS sites?

Team,I am writing to report a high-priority issue regarding component property inheritance that is currently breaking multiple production design systems and mockups across our organization.The Issue: Boolean properties (specifically visibility toggles for icons/elements) that were previously set to "False" in child instances have spontaneously reverted to "True" across thousands of instances. Even after manually fixing the errors, the bug re-appears after DS instance update. Technical Observations:Scope:This is affecting instances across multiple files linked to a central library, despite no changes being made to the main components. Impact:All our flows are currently visually broken. This issue is costing us thousands of dollars in lost hours.Request:Please investigate if there was a recent deployment affecting the property override

Hello Figma support, In dev mode, if I choose language - Android - XML, the color value display format shows as HEXA but actually it is AHEX, is that a bug?  

Up until yesterday, Figma Make was working beautifully — fast responses, smooth updates, and changes showing up almost instantly. It felt reliable and made our workflow so much easier.But starting today, something’s changed. Now, whenever we give it a prompt, it just sits there “thinking” forever with the little loading animation. There’s no error message, no progress indicator — just a spinning icon and silence.Even stranger — after waiting a while, it sometimes lets us type in a new prompt again, giving the impression that it’s back to normal. But then, out of nowhere, it stops responding mid-task and goes back into that endless thinking state. This cycle keeps repeating, and the actual updates never seem to appear. Anyone facing this issue? 

Same as the title, I have the confirmation mail from SheerID.

When applying text styles that have associated variables attached the values presented do not respect the applied mode. For instance I have a title that has a mode for Mobile (20px), and a mode for TV (40px), when i open up the style, the default mode (in this case mobile) is displayed instead of the TV mode size. I have also observed this within grid layouts when appl

Hi Figma team & community,Unfortunately, since last week I’m facing an issue with my Figma plugins. When I open a new design file > Actions in the bottom bar > Plugins > click on any plugin nothing is happening. There is no error message and the DevConsole also shows nothing. It is the same behavior for Desktop app and browser. I tried everything I can think of: restart, loggout and Figma reset, reinstalled desktop app, deleted browser cache, deleted %AppData%\Figma.I need my plugins urgently for a customer presentation this Friday, so any help or guidance is highly appreciated. Thanks for your support.Best,Dominik

Hello,I am writing to you because in my account (redacted by the moderato due to PII) it comes out that I am on education account and it comes out that I verify my status being already on education account.If I don’t do it I can’t edit a group of figma but my account is already education and I don’t know what to do.Thank you

When I edit an image using “Edit with prompt,” the first version looks fine. But when I keep making updates to the image, the quality gets worse and worse. It’s like saving a JPEG repeatedly, where the compression degrades the image each time. After only about three changes, the image has become unusable due to the heavy compression.