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I switched my plan to Free over a month ago, yet I’m still being charged on my credit card; I even cancelled my account, but I’m still being billed for a month where I didn't even use Figma's services.

While building a site in the new Figma Site, I ran into a typography issue:When I use a typography variable with different font sizes for Desktop, Tablet, and Mobile, the correct value shows only if I apply the variable directly to the text layer.But if I use the same variable inside a text style, the published site doesn’t respond to modes — it just shows the default (Desktop) size, even on smaller viewports.This seems like a limitation or bug in how Figma Site handles mode-based variables inside styles.Would love to know if this is expected behaviour or still under development. Happy to share screenshots or a test file if helpful.Thanks! 

Hi Figma,I've been using Figma Motion and have encountered a bug with GIF handling during export. When a motion composition contains multiple GIFs, exporting to MP4 renders only one of the GIFs—the others are missing from the final output. I've attached an example showing both the original design file and a screenshot of the the resulting export to illustrate the issue. Is there a limit to the number of GIFs that can be included in a motion composition? Thanks!  

I have a Professional account and have been using the Beta feature of the AI agent while constructing different scenarios, use cases and building out wireframes for a new project. I’ve just run into a snag where I continue to receive the following error code: srid_MK5ABGZFBVSEQVHP1FT6SBMHR.Here is a screenshot in use.I have clicked the ‘Try again’ button with no success. My internet connection is fine. I’ve tried using the web browser version rather than the desktop application. I’ve tried the browser version in incognito mode. All to no avail. I would like to understand what is happening as I am in the midst of this project and am at a bit of a standstill.

I accidentally clicked "Create a new kit" in my Figma Make project. Now the file is completely stuck in Kit mode. The original Make UI flashes for a split second before being forced into the Kit interface. The "Publish" button has changed to "Publish kit".I tried to restore via Version History, but the preview fails to render because the renderer is stuck in Kit mode.The original content is extremely important. Please help restore the file to its state before​ the "Create a new kit" action. 

I love using responsive prototype preview in Figma, however, the app UI (top bar) is always covering my prototype (especially when the sidebar with Flows is open). It’s really frustrating and I wish Figma App UI not interfering with what’s on the canvas.Think about your browser where the Bookmark bar is obscuring your website’s navigation and hovers in and out at random. I’m bringing this up again cause the last topic is 4 years old  DesignPrototype Also worth to mention, that if you use responsive prototype, the Frames doesn’t follow their constrains (e.g. Left, Top-Bottom for a sidebar) with the responsiveness. 

I’m having a hard time finding a solution for the specific problem. And it’s about the Figma’s present mode. Both in Design document and Slides have the same problem. How is it happening? So, I have my presentation in Figma Design document file type. Once i finished my presentation in Figma. And I want test it in present mode, because I made some animations and moving components. I see that every slide is moving and all the components are moving, except on problem. I’m in the first starting page, I clicked my right arrow button on my mac then all of a sudden blue almost selection like outline appearing around my frame. And once i slightly move my mouse, it disappears again. And even if move my mouse out of the frame and even if I hard reset the Figma, even on web is the same problem. And this also happening in Figma slides. And it’s not “Show Outlines” function. Whatever AI is out there, I tried to find solution to this little annoying problem. I thought maybe it’s because of the updat

Hello, I am trying to run through the MCP OAuth protocol to register a client on the Figma remote MCP server, running into an issue when calling the registration endpoint.After discovering the registration endpoint via the /.well_known/oauth-authorization-server call, I call the registration endpoint via:curl -sS -v -X POST "$REG_ENDPOINT" -H "Content-Type: application/json" -d '{    "redirect_uris": ["http://127.0.0.1:53195/callback"],    "grant_types": ["authorization_code","refresh_token"],    "response_types": ["code"],    "token_endpoint_auth_method": "none"  }' I get back from this a “Forbidden” response and without this response I can’t continue the OAuth protocol.Does client registration have limitations to prevent it from working on different domains and url callbacks at the moment? I am doing this in a context outside of Claude, Cursor, etc..

I recently ran into an issue with file permissions after organizing my workspace, and I need help finding a solution.The issue: Previously, all my files were accessible to my entire team with "Can edit" permissions. After organizing these files into folders/projects last week, multiple files automatically changed their sharing status to "Invited to the file", causing team members to lose their expected access. The blockers: No bulk permission editing: There is no way to select multiple files at once and update their sharing settings in batch. Permissions do not cascade: Updating the sharing permissions at the parent folder/project level does not apply to or override the individual permissions of the files inside. Having to manually open and update the share modal for dozens of individual files is not feasible. Is there a way to force files to inherit folder-level permissions, or any workaround to reset permissions in bulk?Thank you!

Hello Figma Support,I’m unable to import a .fig file into Figma.File name: VEDART RS® Geojet-Group_08.05.26.figFile size: approximately 520 MB.When I import the file through the Figma File Browser, the import fails with the following message:“Server temporarily unavailable — wait a bit and try again.”I have tried importing the file both in the Figma desktop app on macOS and in Figma through the web browser. The same error occurs every time, and the file is never imported.I specifically need to open and edit this file in Figma. Converting it to another format is not a suitable solution.Could you please check whether there is an issue with this specific .fig file or with the import service?Thank you.

Before the figma update, when creating an outlined button (with auto-layout / stroke position: Inside), the padding was the space from the text to the box. After the figma update, the padding is now from text to the border. The border counts as a separate +1 per side. This means when the user show/hide border, you see the component change in size.  This means that the fill button vs outline button now needs to have different paddings, OR we need to also add stroke to the fill button so the size is consistent. Please verify if this is a bug or a new feature...

Hello Figma Community Support,I’m writing to respectfully request additional visibility for my existing billing ticket, Case 2077688.On August 18, 2026, our Professional team was unexpectedly charged $2,134.61 USD for 12 paid seats, although our company only needs 6 Full seats. I contacted Support earlier that same day, before the payment was processed, and had already reduced the active Full users to 6.I am a staff designer who was given access to manage our Figma team, but I am not a finance or procurement employee. My employer will not cover this mistaken charge, and I may be required to reimburse the entire amount personally.I have already provided the invoice and all sensitive account information privately through the support ticket. I am not sharing those details publicly.Could a Figma staff member please confirm that Case 2077688 is in the billing queue and add a follow-up note to give it additional visibility?I sincerely appreciate your time, understanding, and assistance.

Hello, i just upgraded my account to Collab. A day later , i notice i’m in Full even though in my bill i paid for Collab seat. So i switch it back and now i have now there still extra charge for billing. why i am being charged extra?

I’m trying to transfer a project from a team on the Organization plan to a team on the Professional plan. I enter the link and email address, but Figma shows the following error:“You cannot transfer to this organization at this moment. Please contact support for more details.”The same error appears when I try to send a copy to this team.

Hello,I am writing to request your Certificate of Tax Residence for the tax years 2025 and 2026 for tax reporting purposes in Poland.The documents are required for withholding tax compliance and official reporting to the Polish tax authorities.Could you please provide the certificates in PDF format at your earliest convenience?If you need any additional information from my side, please let me know.Thank you very much for your support.Best regards,Piotr

I’m trying to push an update to a Figma Sites file I started a few weeks ago and continue encountering the same error over multiple days. I’ve tried:addressing all critical non-accessibility errors in the meantime I will work on any accessibility errors checking all video files are under 10MB and not using any non-Google fonts (as recommended in this post) checking my components (this post) all components live in the Figma Sites file directly rather than a separate Figma Design file I’ve read through a number of other posts related to this error and am at a loss, so let me know what I might be missing. In the future a more robust error message that specifies the cause or next steps would be appreciated. 

i’m a software developer, and it took me a few days to manage to cancel the subscription. Figma should fix this immediatly before any other feature!!!

I can’t see the button to make design edition manually. I made a Figma reset due to it wasn’t working correctly and now the button is missing. 

 i have been trying to make something from figma make but it is not able to load and giving me this error. i tried in desktop or web browser i get the same error. How to fix it? i have full credit 

When I go to Plugins → Manage plugins → Publish new version, I immediately get this error:“Figma detected a change to your account details, which is blocking you from continuing with publishing your plugin.”I have not changed my email, password, or any account settings recently.I am on the Starter plan and cannot publish my plugin update.My account email: [redacted customer PII - DJV 3/11/26]Plugin name: FigmaToJSONPlease help me remove this restriction so I can publish a new version.Thank you!

Hello Figma Community Support,I accidentally deleted two Figma teams today, August 18, 2026. I am the owner and administrator of both teams.The restoration emails were not delivered because my mailbox had run out of storage space. I have now purchased additional storage, and my email is receiving messages normally again. However, I still do not have the original restoration links.I contacted Figma Support, but the AI support agent could not resend the links and is no longer responding. My support ticket number is #2078443.Could a Community Support specialist please escalate my ticket and help me restore both teams? They contain important work, so recovering them is extremely important to me.I can provide the team names and account information privately if needed.Thank you very much for your help.

Hi, I have successfully been using Figma Make to build a website, however have recently experienced problems with feeding a prompt and Make crashed mid way through the prompt. However, it still uses my AI balance. I have tried the same prompt twice and it has used a substantial amount of credits. Please can I get a refund on the credits?

Hi I have a prototype on Figma Make that won’t load and seems stuck in “Reasoning” without loading anything. It doesn’t work on the browser either, or when published. I’ve tried the following without success:Reloading Quitting the app and loading again Duplicating the file Restoring an older versionAll of this while still consuming credits, which makes it extra frustrating. Appreciate any help I can get. 

Hi Figma Support,I hope you’re doing well. I’m contacting you because one of my old Community files is still visible on my public Figma profile, even though I already deleted and unpublished it.Here is the link to the file:https://www.figma.com/community/file/1303069662054800270/judah-portfolioThe file no longer exists, but it still appears on my profile page: https://www.figma.com/@judahbakkerI’ve tried unpublishing, deleting, and adjusting visibility settings, but the item remains listed publicly. Could you please remove this file from my Community profile on your end?Thank you in advance, I appreciate your help.Kind regards,

Hello,I have two questions regarding billing and VAT:How can I obtain an invoice, receipt, or billing statement for each individual charge made to my account? We need supporting billing documents for every transaction for our accounting records. How can I disable VAT charges on future payments? Our company is registered for VAT in Kazakhstan, and we account for and pay VAT locally in accordance with our country's tax requirements. Therefore, we would like to avoid being charged VAT twice.Could you please advise whether it is possible to:provide billing documents for each individual charge; update our company and tax information; add our Kazakhstan VAT/TIN details to the billing profile; apply a VAT exemption, reverse-charge mechanism, or other applicable tax treatment to future invoices?Please let me know what company or tax documents you require from our side to verify our tax status.Thank you.