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My other account doesn't respond at all when I click "Continue as XXX" during login. I've already tried switching browsers and even using a different computer, but it still doesn't work.

Hello, I accidentally made a payment for my Figma subscription. Could you please cancel the subscription and issue a refund for the recent charge?Account email: [redacted by the moderator due to PII]Payment date: [July 22, 2026]Amount charged: [$211.20]Thank you.

I get to create an design file and i am thrown a pop up that the seat will be converted to full seat, then when i try to manage the seats im now unable to remove the seat which i desperately wanted to creating a design file, triggers an invoice, and im not supposed to immediately revert the seat conversion?The next invoice is to be at 30 days from now, i need to get this sorted, i am not supposed to pay for the UI trapsFigma team please make a note of this, I am cancelling,  the prorated whatever rates should not be deducted as i am unable to prevent that from happening NOR you have  a SIMPLE UI to let us know these, i have seats and im just the only one who has to use it- I wontit says that if i dont assign any i wont be charged, but i didnt even consent to have it in the first place, i just created a design file in my collab seat- that’s the crime! Regards,Vasanth​​​​​​

I would like to use the private NPM registry feature but before I do I have two quick questions:Is the auth token provided in Resources → npm registry → “View Configuration” generated per-user, as in is it specific to me or is it the same for all admins? Can I cycle or regenerate that token if necessary? If so, how?Thank you! 

Hi,I had cancelled my subscription but see there was a charge on my account today. I love Figma and will definitely need to use it in future but I don’t need it now and would appreciate it if you could reverse the charge to my account. Thank you kindly,Jenny

When using Figma’s web-based prototype presentation mode, a large blank white area sometimes appears on the right side of the screen.Once the white area appears, the prototype stops responding to clicks. The left panel containing the prototype list is pushed further to the left, the presentation layout becomes misaligned, and unexpected horizontal or vertical scrollbars may appear.The prototype remains unusable until the entire browser page is fully refreshed. A complete refresh temporarily restores everything to its normal state.Disabling scrolling inside the prototype frames does not resolve or prevent the issue.The issue occurs during normal interaction with the prototype. Sometimes it is triggered while hovering over an interactive element: the intended interaction appears to start rendering but fails, after which the blank white area appears and the prototype becomes unresponsive.Steps to reproduceOpen a prototype in Figma’s web presentation mode. Navigate through and interact wit

Using the REST API v2 team-context webhook (event_type: FILE_COMMENT), registered via public OAuth on a Professional plan.ProblemA newly registered webhook delivers events reliably for roughly the first hour, then Figma stops sending events entirely within about 1 to 4 hours, even though every health signal still looks fine.In the dead state:- GET /v2/webhooks/{id} returns status: ACTIVE, with the correct endpoint, event_type, and team context.- GET /v2/webhooks/{id}/requests shows the earlier successful deliveries (all HTTP 200, no errors), and then NO further delivery attempts at all for events that happen hours later. Figma isn't attempting and failing -- it simply stops emitting.- The OAuth access token is valid the whole time (GET /v1/me returns 200).- The receiving endpoint responds 200 promptly; there are no timeouts or non-2xx responses in the requests log.Steps to reproduce1. Register a team-level FILE_COMMENT webhook via the REST v2 API (OAuth, Professional plan).2. Add comme

Found a bug on the Easing panel in Motion. When you resize the right side panel the content inside the easing panel “grows” with and the bezier is no longer editable as it disappear - check out the video for more context 

duration not working

Hi Figma Team, I am a Figma admin for our organization and we need to adjust our seats before the annual renewal. We are on the Organization plan which is scheduled to renew on September 12, 2026. We need to remove one full seat and remove four collab seats. However we can only review our renewal details in Figma and cannot edit the seat counts so it sounds like we need a new order form.I have tried reaching out to our account rep and also filed a support request last week (#2030235) but have yet to receive a response from either, which surprises me. Can someone help me to get in touch with the right person to help me get a new order form in place before the renewal period ends? Thank you!

Hi Figma Community team, I submitted a refund request 6 days ago for an accidental $15.00 USD subscription charge (Invoice ID: in_1TwWYTlvcqWR3dFDD99CFGcZ). I replied to the automated support email with all the requested details regarding my team name and admin rights, but my support ticket #2031159 has been pending without any updates for 6 days. Could someone from the support team please take a look at this ticket when possible? Thank you!

While using Figma motion, the animated frames or components set to play once are resetting to loop animations, every time. In present mode as well as on file.  Please suggest a fix urgently.

I want to book a demo and have a coiversation about Figma for Goverments, but no response! 

Hello! I have a file where I keep all my CVs, I’m trying to copy an A4 frame to make a new version, but I keep getting the alert "You are not allowed to copy this file". I gave figma a break for about a week, but the same issue is still persisting. It’s my own file, so I’m not sure why it would suddenly lock me out like this. Any help would be appreciated! Update: it only does this on the web based browser version. The computer app is completely fine. The web based version also won’t let me export anything. 

Can someone please assist us with reducing seats before our renewal on 8/11?  We’ve been trying to communicate with a human for a few weeks now.  Here is a recent ticket number: 2038107 

I had a Figma account till last month, however the email ID which had been used as username for the Figma account is not active now. How can I activate the account or move those files to a new Figma account?

My account shows Education verified, but I still cannot access Figma Make.  My friend under the same university can use it, though  I am a higher education student (currently in college), what do I need to do?

Hi!I have a problem with my very important project.P.S:This actions didn’t helpClear the cache and restart from inside the app: click the toggle arrow in the top toolbar, then go to Help > Troubleshooting > Clear Cache and Restart. This resolves it in most cases. Steps here: https://help.figma.com/hc/en-us/articles/22380853110551 Make sure the desktop app is on the latest version, and if it still fails, reinstall it. Try a different network, such as a mobile hotspot, in case a firewall, VPN, or antivirus is interfering. As a quick test, open the same file in a browser. If it works there, that points to something specific to the desktop app on your machine rather than the file itself.

Hi everyoneFigma file I’ve been editing for days and months as file owner.Now I can’t seem to be able to copy elements on it, share the file, rename it etc. And this started immediately after an update.I can design on the file but i can’t use AI featuresPlease can someone help me urgently? thank you![Moderator note: This post’s title was changed from Figma no working properly, after an update to [Bug] Copy file and export issue on 27-Jul-2026.]

We are trying to use our internal React packages in Figma Make, but its not working due to Figma Make using React 18, and our packages require React 19. The AI has tried to upgrade but its saying that React 18 is bundled with the preview iframe and cannot be upgraded. How can I get around this?

Figma Motion is a great feature, and I know it's still in beta. However, please fix this issue the current time input box overlaps other UI elements, which affects usability.

Hi, my research participants are seeing an old version of a Figma prototype, and not the most updated version. This is really causing issues in my research sessions and blocking me from launching unmoderated tests. When I try to complete the prototype on the unmoderated test, it tries to pull the old version of the Figma prototype, and says this link is no longer available. Can someone please help? I already tried to look at past posts but couldn’t really find an answer, thank you.

I opened a support ticket numbered #2033954 on Figma 3 days ago, but I haven’t received a response from anyone yet. Is there any way to get a reply from the support team?

Hi, Since 27 July, users no longer receive the automatic 3-day temporary Full seat after requesting edit access. Previously, requesting edit access immediately granted temporary editing access and AI credits while the admin reviewed the request. Now, even after the admin approves the request, users remain on "Request sent" and their seat stays as View. This affects both Figma Design and Figma Make files and reproduces with new files and new users. Does anyone have any idea on this. Please help.

I need help with a billing issue. I was previously an admin on the team Tatia & Faith, but I no longer have access and I am still being charged for 1 Professional Full seat (monthly) on invoice [redacted by moderator to remove personal information] dated June 22, 2026. My open ticket is 2000557. I need help stopping future charges tied to this team.