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  • 2,202 Topics
  • 5,986 Replies
2201 Topics
Agilis
AgilisNew Member
asked in Report a Problem
Figma Sites - Redirect for missing www. in address and the SSL

I have published 3 sites now using Figma sites. They are all active and accessible...with one major problem… If the user types the name of the site without the www. in front (say they type site.com and hit enter)… there is no redirect automatically enabled and the user gets an “unsecure site” error message. I believe this should be covered automatically by Figma and the automatic SSL… but until such time, I’m wondering if there are DNS settings I need to add to cover this issue. Thanks,

121
Agilis
Margot_Gabel
Margot_GabelActive Member
posted in Report a Problem
Skipped slides in Figma Slides are still visible on iOS app

Skipped slides in Figma Slides are still visible on the iOS app, is that the intended behaviour?

00
Margot_Gabel
Mattias
MattiasNew Member
asked in Report a Problem
Figma Slides - Export to PPTX - Text Align property set to Middle in exported files

Issue Description Exported files are having their vertical text alignments changed to Middle. How to recreate Create a Figma Slide Create Text box 1. Set Text Alignment to Bottom. Create Text box 2. Set Text Alignment to Top. Export the slide. Both text fields in the resulting PPTX are now set to Text Align: Middle. Impact While you might not expect a pixel-perfect copy when you export from Figma Slides to PPTX, this issue will in many cases cause text boxes to overlap with each other. It also creates a lot of unnecessary manual work while impacting our workflow. Screenshots The screenshots below don’t really convey the full impact, sometimes you’ll end up with overlapping texts. But you get the idea. In Figma Slides: In Figma Slides In Powerpoint In Powerpoint

131
Tom Reem
Figmate
letspretend
letspretendNew Member
asked in Report a Problem
Copy/Paste Properties not working

Currently Copy/Paste Properties doesn't seem to work at all. I have 2 simple rectangles with different fill colors and strokes. I copy one, then paste properties on the other. Nothing at all happens. This is in the standalone app on Windows.

444
Charles_Walter
Vincent Beneche
Vincent BenecheNew Member
asked in Report a Problem
Wrap with deletable chips (unconsistent behavior)

A container set to horizontal auto layout with wrap, contains several instances of a component called ‘rectangle’.This rectangle component has 2 variants : A ‘default’ variant (a black square) and a ‘hidden’ variant (the same black square with a width and height set to 0px). Upon clicking the default square, the component changes to the ‘hidden’ variant.If you play the prototype, it’s great, upon clicking each ‘rectangle’, they disappear and the remaining instances wrap. But if I create a component from the container, the instances of this component don’t have the same behavior and the instance of ‘rectangle’ don’t wrap anymore. Am I missing something here ? Here’s the Link : Thanks for your help.The idea is to create a large field with many deletable chips inside.

373
Tom Reem
Figmate
joey walken
joey walkenNew Member
asked in Report a Problem
Figma cannot correctly display the Chinese fonts

I have a hard time finding the corresponding Chinese fonts in Figma. I think fonts in other languages ​​have similar problems.Can we add the ability for the software to read font names? The font name displayed on the current text font selection interface The name of the font that should be displayed

102
ksn
Figmate
Farmer Ted
Farmer TedNew Member
asked in Report a Problem
Cannot Clear Update Indicator

I have a persistent issue that is driving me bonkers. I have a design system (DS) doc that I include and use on all of our design files. I recently updated some of the variables and re-published the document. I then ran the update on the design file and it appeared to have updated however, one variable in particular says it still needs to be updated. I have tried to update that single variable over and over but it never clears. I can confirm the variable has been changed and I can use it in the design file but, as far as the system is concerned it still needs to be updated. I have tried the following to clear it: Shut down Figma and restart Re-edit the variable and publish/update again Clear Figma cache (desktop) When I cleared the cache the issue was gone for a short bit of time but returned and I can’t clear it again. I have included a screenshot of the variable in the update screen: Please help me resolve this as it is super distracting and frustrating. I should also note that if I

295
Farmer Ted
Nury designer
Nury designerNew Member
asked in Report a Problem
the problem is with the colors interface

the problem is with the colors interface, it's been a month now, but it still hasn't been fixed, what can I do???

111
Gayani_S
Figmate
skylarina
skylarinaNew Member
asked in Report a Problem
ISSUE: Figma Make "Can't make code—try again" error message

THe issue seems to apply when i’m attaching either an image or a Figma component. Button to “send” the prompt is disabled. Removing the attached image or component makes the button functional again.

61
Celine_
Figmate
Markus_Schmon
Markus_SchmonNew Member
asked in Report a Problem
Android app - back-swipe gesture exits prototype instead of navigating back

In the Figma Android app, the standard back-swipe gesture (swiping from the left edge of the screen) does not navigate to the previous frame (or page) but instead closes the prototype entirely. On Android, the back-swipe is a very common and intuitive way to navigate back. This is a problem in user tests, since users may instinctively use the gesture to navigate and accidentally close the prototype. In browsers the back function works as expected.

40
Markus_Schmon
Carioca_Andre
Carioca_AndreNew Participant
asked in Report a Problem
'Nested component text' resets when switching 'modes'

When switch modes (‘desktop’ to ‘mobile’) all ‘link’ text resets to the default. Im using a text string to control the modes. These things are taken into consideration: Layer names and hierarchy match All elements have a text property 🧩 Table ↪️ list row ↪️ Label ✅ ↪️ Value ✅ ↪️ link 1 ❌ text resets ↪️ link 2 ❌ text resets ↪️ list row ↪️ Label ✅ ↪️ Value ✅ ↪️ link 1 ❌ text resets ↪️ link 2 ❌ text resets ↪️ list row ↪️ Label ✅ ↪️ Value ✅ ↪️ link 1 ❌ text resets ↪️ link 2 ❌ text resets Does anyone know why this happens? schematic of the component nested structure

100
Carioca_Andre
Asmita25
Asmita25New Member
asked in Report a Problem
Drop Shadow Bug

the drop shadow on my elements are very boxy and glitchy. it is creating an issue. Whenever I zoom, the dropshadows gets weird and boxy and when i export, they get exported in the same way like this

140
Gayani_S
Figmate
Rahul Padsalgi
Rahul PadsalgiNew Member
posted in Report a Problem
Frames disappear randomly

There was a moment of utter shock when I saw all the frames disappeared. I opened version history to access older frames and luckly was able to retrieve them. This has happened multiple times as of now.

92
Gayani_S
Figmate
fin.chen
fin.chenNew Member
asked in Report a Problem
Getting 500 error when using MCP

I’m trying to use Figma MCP But keeps getting server error 500 when using get_image

1988
Bors
Elayne_Hung
Elayne_HungNew Member
asked in Report a Problem
Exporting the element as SVG always with incorrect size.

Hi Figma team, The component is 1195 × 560, but when exported as SVG the size becomes 1509 × 871. I’ve already verified that none of the elements inside the component use decimal values. Am I missing a configuration setting? I’ve already seen a similar forum post and tried the suggested solutions without success: https://forum.figma.com/report-a-problem-6/svgs-are-exported-with-an-incorrect-size-37102?postid=151785#post151785 Please help me fix this or let me know what I should do. Thank you.

433
Elayne_Hung
Olly_the_Designer
Olly_the_DesignerNew Participant
asked in Report a Problem
Copying designs from Page A to Page B resets some overrides to default

This is an enormous issue as issues are creeping into client-facing designs. Figma has always been reliable as an atomic design tool, but overrides are resetting when I copy and page components within the same page or to new pages and I can’t catch all of them. This never used to happen, and it’s fundamental that it works. Our workflow has been developed utilising Figma’s capability as a design tool. That capability now seem unreliable, and it’s throwing my design team through a loop and clients are noticing. It’s been prevalent for about 4 months and goes unfixed while gimmicks like custom cursors get added and removed each week. This is something we have noticed across out whole team, whether on mac or Windows.

81018
Kristin_Parn
Johan Borgström
Johan BorgströmNew Member
asked in Report a Problem
Option + drag to change values is inconsistent

A few months ago you released the feature to hold option to click and drag to tweak numbers in the color panel etc...This doesn’t work any more and the regular click + drag feature in the places where it’s always been possible seems a little flaky aswell. Edit: It was #19 in the little big updates from H2 2023.

342
y_toku
Figmate
Jason Chiang
Jason ChiangNew Member
asked in Report a Problem
Chinese characters missing in session title when exporting to PNG

When exporting a session to PNG, the session title is rendered incorrectly if it contains Chinese characters. The characters are either missing or not displayed at all. Steps to Reproduce: Create a session with a title that includes Chinese characters (e.g., 會議紀錄) Export the session as a PNG Observe the exported image

103
y_toku
Figmate
Steve Smith
Steve SmithNew Member
asked in Report a Problem
"Copy as PNG” No Longer Works for 4096 x 4096 px Images

Hi Figma Team, I’m encountering an issue after a recent update where “Copy as PNG” (Cmd-Shift-C) no longer works for images, frames, or groups up to 4096 x 4096 px—which was previously the maximum import size without resizing. Before the update, I could copy a selection as a PNG, paste it into Photoshop for edits, and then (ensuring it stayed within the 4096 x 4096 px limit) paste it back into Figma – either replacing the original or as a new variant in an image component. Now, attempting this results in the attached alert. Was this an intentional change, or is this a bug? Would appreciate any insights—thanks in advance for looking into it! Best,Steve

1158
djv
Figmate
Meraki Designs
Meraki DesignsNew Member
asked in Report a Problem
Stripe Onboarding Error

Hi, I am trying to complete Stripe onboarding to sell community resources on Figma but it keeps giving me this error (attached) I’ve been chatting with customer support for the last few days and I was first told it could be an issue with the Postal Code (The UAE doesn’t have postal codes so we normally just use 00000). A couple days later I was told that the issue is because I need to submit it from a user account not a team account (keep in mind that this is a user account not a team account). Now I’ve finally been told that it’s because my country is not supported. I live in the United Arab Emirates and Stripe is supported here (https://stripe.com/ae/global). Figma’s articles say that it accepts paid resources from countries where Stripe is supported (https://help.figma.com/hc/en-us/articles/12730712101783-Activate-your-Stripe-account). I've spent the past 11 months designing and building this resource to help Figma users streamline their workflow. As you can imagine, I’m really hopi

465
Tom Reem
Figmate
Dave's Not Here
Dave's Not HereNew Member
asked in Report a Problem
Figma Sites breakpoint not working on mobile

I created a site with a mobile breakpoint, and it scales properly on my desktop, but when I navigate to it on my phone, I see the mobile layout for just a split second before it switches to the desktop layout. Any ideas on how I might fix this?

40
Dave's Not Here
Serhii D.
Serhii D.New Member
asked in Report a Problem
Set Variable Mode for Figma Sites

So I’ve built a site using variable sets as usual with intention to have both Light and Dark modes available only to find out there is no “Set variable mode” interaction in the menu for Figma Sites. Am I missing something? And if the feature is just gone, is there a workaround you can recommend to change the variable sets from the website UI?

130
Serhii D.
Mark_Dean_Guillermo
Mark_Dean_GuillermoNew Member
asked in Report a Problem
Figma Buzz - No Way to Remove Drop Shadows on Frame

When adding a new asset frame in Figma Buzz, it comes with a pre-baked drop shadow that can’t be removed since there’s no Effects panel. So when exporting for an instagram post, for example, it adds unnecessary space to the post. My only workaround is copying all my asset frames into a regular Figma design file to remove the drop shadows, and then exporting from that Figma design file.

305
Alexander_Goldstein
Liad Shochat
Liad ShochatNew Member
asked in Report a Problem
Prototype looks distorted on mobile

The prototype looks fine on desktop, but when I view it on mobile, the fonts look strange and all the elements appear wavy or distorted.

212
msa_pleasureLabs
AntonioDasMortes
AntonioDasMortesNew Member
asked in Report a Problem
Prototype font issue

Hey, when im starting prototype on my windows desctop app, my font looks normal , but when i am turning on the same file on android phone , or ios tablet the text appears distorted.Im using “Delight” font The font looks fine when I’m designing, but when I view the prototype, the text appears distorted or uses a different font entirely. I’ve tried clearing my cache, restarting Figma, and even reinstalling the font, but the problem persists. Has anyone else faced this issue before? Are there any specific settings I should check, or is there a workaround? I’d appreciate any advice or suggestions on how to resolve this! Thanks in advance! 🙏

575
Griffin1

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