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Hi, following up again on ticket #2041926.It’s now been three weeks since I opened this ticket and two weeks since the last response. At this point, the lack of progress or even a status update is becoming pretty frustrating, especially given the amount of work affected by the issue.Can this please be escalated, or can someone provide a concrete update on where the investigation currently stands and what the next step is?I’d appreciate some clarity rather than continuing to leave the ticket open without an update.

When applying text styles that have associated variables attached the values presented do not respect the applied mode. For instance I have a title that has a mode for Mobile (20px), and a mode for TV (40px), when i open up the style, the default mode (in this case mobile) is displayed instead of the TV mode size. I have also observed this within grid layouts when applied it shows the default mode (26 columns). When in reality it is actually 24 columns, if you then detach the style it shows the correct number. And when detached you can see it shows the correct value Seems this was a major oversight, as it makes applying size variables pretty time consuming, as I have to check if I’ve chosen the correct size by clicking and opening up the variable list. In short it seems to default to the first default mode, instead of respecting the chosen mode. It also only seems to affect styles. Anyone else found this to be an issue?

I’m building around 40 social media post templates for our marketing team. This is not my first time using Buzz but I’m rather new to it. I am a daily user of Figma Design though. Testing my templates, editing content, changing layouts, swapping variants etc all works, but I cannot seem to open the simplified content editing panel. It used to be shown on the bottom left of the window, and I saw it once or twice while testing, but I’m pretty sure it’s a bug. Clicking edit only opens the ‘Bulk edit’ panel, there’s not even a button for the normal panel showing anymore (square with pencil icon). Wondering if this is a known issue and is being worked on or not. For me it’s not a big issue, but for my marketing team this panel is very easy to use and much preferred over the manual ‘click on the frame to edit’ or bulk edit panel. Thanks!

Hi. I logged into Figma yesterday to find that every single one of my files and projects are missing, my education status is not longer showing, and all of my teams are gone too. More than 5+ years of work, just gone. My account looks like it was reset, however the recents contain files which were public that I accessed months ago, but that it is. As in the screenshot, I am not a part of any team. I was on the Education plan too and I cannot see that team anymore, and I was not emailed about needing to re-verify either. I am not part of any team, and this is all that is in my Recents.Nothing is in the trash. I have not deleted everything—that would genuinely be crazy and I did not do that. No one else has access to my account. I am logged into my only Figma account. Partial names of files are not showing in the Search I had a file open in a new tab that also reloaded and I do not have access to that, even though it exists (see screenshot)  This is my file and I made and I cannot access

Hi,Skills have disappeared from the Figma Agent. There used to be a separate Skills option in the "+" menu, but now it's gone — I only see Add images and files, Attach Figma file, Web search, Libraries, and Connectors (screenshot attached).I'm on an Organization plan, and I've already tried reloading. A similar issue was reported here: https://forum.figma.com/report-a-problem-6/team-s-skills-not-visible-in-team-s-files-56256Could you help me figure out why Skills are no longer showing up and how to get them back?Thanks!

This is absolutely unacceptable.I just lost 4 hours of intense client work due to a massive, game-breaking glitch in Figma.I was working inside an Auto-Layout group when – without any action on my part – the entire design on the canvas completely vanished into a blank frame. This is NOT a local issue, as the exact same corruption appears both in the macOS Desktop App and via Web Browser.Here is proof that this is a critical backend/cloud corruption and not user error: Broken UI Elements: As seen in my screenshot, the entire layers panel is completely glitched. All the icons next to the layers have turned into blank square boxes. Layers have randomly lost or changed their names. Total Fail of Version History: The "Show Version History" feature is completely broken for this file. It fails to render any previous states and only shows blank previews. I cannot restore ANY previous work. Cross-Platform Issue: The bug persists everywhere. I tried checking the file on the macOS app and via

Every time i try to open a Community Figma file I get an error. I’ve tried completing resetting the app and I also tried opening from web and the app with the same error.  

Hello Figma Team,My original Figma account is currently suspended, and I urgently need to regain access because I have important ongoing work that I need to continue and update as soon as possible.Many of the files in the account are also shared files that I created and work on with other people. Because my account is suspended, I cannot access or continue working on them, and some of my collaborators are also unable to edit these files normally. We are all waiting for the account issue to be resolved so that we can continue our work.I have already been communicating with the team through Support Request #2038166 regarding the suspension, but I have not received any further update since August 14.I completely understand that the Support team may need time to review the case, but the suspension is now affecting active work and collaboration with other people. Could a Community Support specialist please take a look at Request #2038166 and help flag or escalate it internally to increase i

I am being billed for a full seat ($20 per month). However when I open Figma, it shows that I’m on a free plan. How do I fix this? How do I get compensated for the past two months where I was billed incorrectly?

I’m testing out Figma Motion to make a glorified presentation (I know, very original). But when I play the prototype, every time a frame that has motion on it appears next, its normal appearance shows first, then fades in with the motion I added, as intended. This is creating a flickering effect while trying to present. This flickering doesn’t happen while in Motion mode, so I’m assuming it has something to do with the way motion frames and layers show up in prototype mode. I’d appreciate tips and/or a fix on this, Figma!Is this flickering with presentation mode with Figma Motion happening for anyone else?Secondly, I want to request that frames with Motion can be turned off in presentation mode. This would be a great option for when I am just testing things out and don’t want to present just yet. Or when I want to make sure storyboards and frames flow well before getting distracted by the motion. Would others appreciate a toggle to turn Motion on and off in Present mode?(That second re

I work at a consulting firm, so there are a lot of different projects happening at the same time, along with many completed ones. I also work on multiple projects simultaneously.Right now I'm on a team with a lot of projects, and I need to switch between them several times a day.Earlier, it was very easy to open the latest files right from the preview and quickly scan through entire projects, since each project has a unique thumbnail style. Now the same task takes me much longer and requires more clicks. I have to open the folder first and then choose the file, whereas before I could open a file directly from the preview itself. It was easy to navigate and open recent files, fast and simple.Even when I needed to find a file that wasn't visible in the preview, it was still much easier to navigate.Please bring back the preview exactly as it was, or add an option in the settings or preferences to enable folder previews.

The notification panel is not showing View access requests from other users. Even mails from access requests are inconsistent which lead to to and fro on other channels for requests

Hello Figma Support,I’m reaching out regarding an unexpected overdue invoice on my Figma Professional plan.I was previously using Figma through an educational account. After graduating, my educational access was deactivated, so I upgraded to the Professional plan because I needed continued access to my Figma files.I intended to use the Professional plan on a monthly basis for one month at a time. My previous payment was made on July 4, 2026, for the Professional subscription. I did not intend to continue the subscription into another billing period.However, I can now see an invoice in my Billing > Invoices section with the following details:Previous payment: July 4, 2026 New invoice due date: August 1, 2026 Invoice amount: $23.60 Status: Overdue Current status: My team is locked because of the overdue invoiceI did not renew or set it to automatic renewal for the Professional subscription for August, and I also did not use the Professional plan during this period. I have now cancelle

I started using Figma Make 1 week ago and subscribed to the Professional plan(full seat).The design copy feature was working fine at first, but when I checked again today, it seems to be disabled and I can no longer use it.

Hello Figma Team,We have had no updates regarding Ticket #2039301 for 20 days, and this is severely blocking our upcoming product release for waiting enterprise customers!Could a support specialist please look into Ticket #2039301 and help us unblock the publishing process?Thank you in advance for your assistance in escalating this!

It worked completely fine before last release. It’s disrupting my workflow tremendously. Is that expected? or is it a bug?

Hi,I don’t know if I’m the only one with this problem. I have the slot. I configure it, etc. everything awesome.I take the instance, try to use it.Add an instance of the component that I had selected as the preferred one.Now, it breaks my Fill for width and height for the component and the component doesn’t fill the slot area!Now, I know it has to be changed to fill but weren’t slots supposed to be automatic? So that whatever is put there, it behaves like it should?WTF?Another BROKEN FEATURE… OMFG. 

Hi, We have been working towards using Figma Sites to publish, for the first time in our company, an external-facing website. It is to support our advertising proposition and can be found at ads.justeattakeaway.com. However at that url we are seeing a Cloudflare Error 1000 error message. Our internal technical teams are telling us that the Cloudflare issue isn't on our side because we have already set our proxy status for this domain to DNS Only (grey cloud). Cloudflare's official documentation (at this page https://developers.cloudflare.com/support/troubleshooting/http-status-codes/cloudflare-1xxx-errors/error-1000/) says, of the error message we're getting, "Your DNS record points to a SaaS provider that uses Cloudflare for SaaS with BYOIP (Bring Your Own IP). Because the provider's IP addresses are advertised through Cloudflare's network, requests resolve to Cloudflare infrastructure. If the provider has not configured a custom hostname for your domain, this error is returned."And t

Hi! I’m experiencing an issue with Figma Motion Animated SVG export.My Motion animation is set to play once, and it behaves correctly inside Figma. However, after exporting it as an Animated SVG and opening the SVG in a browser, the animation loops indefinitely.I need the exported SVG to respect the Motion timeline setting: play once and stop on the final state.The animation itself exports and plays correctly — the only issue is the unwanted infinite loop.Is this a known issue with the current Figma Motion Animated SVG exporter, and is there currently a way to export the SVG without looping?

The alert "Component removed from library" appears in some files for components that weren’t removed (and some parts of such components are not shown, such as text in the button). Or some conflicting things in files, but in the component in main library everything is correct and no such conflicts. Also some components inside other components just disappear. Why it happens? 

Figma Designで、日本語のiOSアプリのUIデザインを制作しています。日本語のiOS UIでは、システムフォントとして「ヒラギノ角ゴシック（Hiragino Sans）」を使用しています。macOSにはヒラギノ角ゴシックが標準でインストールされているため、通常のFigma Designではローカルフォントとして問題なく使用できます。しかし、Figma Agentにヒラギノ角ゴシックを使用したテキストの編集を依頼すると、ローカルフォントにアクセスできないため編集できません。現在、以下の問題があります。 Figma Designではヒラギノ角ゴシックを使用できる Figma Agentではローカルフォントを使用できない macOS標準のヒラギノ角ゴシックは .ttc 形式のため、Figmaにフォントとしてアップロードできない .ttf などへ変換してアップロードする方法は、macOS標準フォントのライセンス上の問題が懸念される Noto Sans JPなど別のフォントへの置き換えは、文字の見た目やサイズが異なるため、iOS UIデザインでは適切な代替方法にならない そのため、Figma Designでは標準的な方法で制作できている日本語iOS UIを、Figma Agentでは正常に編集できない状態です。Figma Agentでも、Figma Designで利用できているローカルフォントやmacOS/iOSのシステムフォントを使用できるようにしてほしいです。特に、日本語のiOS UIを制作するユーザーにとって、ヒラギノ角ゴシックをFigma Agentで扱えることは重要だと思います。ローカルフォント、またはヒラギノ角ゴシックのようなシステムフォントへの対応予定はありますか？

Boa tarde, Solicito reembolso do pagamento feito hoje a tarde.

When I select ‘Only allow preferred instances’ in Slot, it still allows me to swap from ‘Preferred’ to another component. This is the case across every component I’ve tried it in. 

This is really frustrating!I was always able to prototype components even when the source component lived on another page in the same file.Now I can’t prototype even simple interactions, like buttons, unless I’m on the page where the source component actually lives. It’s making prototyping unnecessarily difficult. 😩Does anyone know if there’s a fix for this, or if it’s a bug?

问题描述：我们在公司内部社区发布了 Figma 插件更新。用户可以通过「插件和小部件」搜索插件并成功打开最新版本，但同一个插件在「最近打开」入口中仍会加载此前缓存的旧版本。即使用户已经从社区搜索入口运行过最新版，「最近打开」条目仍不会同步更新；只有完全退出并重新打开 Figma 后，该入口才会开始加载最新版。这会导致用户误以为已经完成更新，实际仍在使用旧功能或旧逻辑。插件信息：插件名称：JLFlow 插件 ID：1608693189366725405 社区链接：https://www.figma.com/community/plugin/1608693189366725405 发布方式：公司内部社区发布更新 复现环境：Figma Desktop（Mac）复现步骤：安装并运行插件的旧版本，例如 v1.0.9； 开发者发布插件新版本，例如 v1.0.10； 用户从「插件和小部件」中搜索 JLFlow，并打开插件； 插件内部显示当前已运行 v1.0.10，证明社区搜索入口已经获取到了最新版； 关闭插件； 再从「最近打开」中点击 JLFlow； 此时插件实际启动的仍是旧版本 v1.0.9； 完全退出并重启 Figma 后，再从「最近打开」打开，才会变成 v1.0.10。实际结果：「最近打开」会持续指向旧的本地插件 bundle； 用户必须重启 Figma 才能让 Recent 条目刷新； 插件侧无法通过 API 清理缓存、刷新 Recent 条目、替换自身 bundle 或重启插件。期望结果：希望 Figma 在以下任一时机自动失效或刷新 Recent 条目的插件缓存：插件开发者发布新版本后； 用户已经从「插件和小部件」或社区页成功运行最新版后； 用户再次从「最近打开」启动该插件前。理想情况下，Recent 入口应始终启动用户已获取到的最新插件版本，而不应继续运行旧 bundle。