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Hi Figma Community Team,I am writing this because I am in a critical situation with my Education Plan. My account is set to expire and downgrade in just 4 days, which will severely disrupt my active project work.To provide some context, my account has not been successfully verified in past years, and I have run into the "Verification Limit Exceeded" error due to initial document rejection issues.When I first ran into problems this time, I contacted SheerID support and received some initial help. Following their instructions, I replied directly to the email chain and submitted my updated, official student documentation . However, right after sending those documents, the support team went completely silent.I have been actively emailing them for the past week to get an update or get my attempts reset, but I have received absolutely no response.Since my account downgrades in 4 days and my coursework depends heavily on my shared library files, I urgently need an internal Figma team member t

Hi, I am currently experiencing multiple videos not being able to auto play. Multiple people who are within the same organisation are having this issue. I have reinserted the media and also made sure my wifi is extremely fast. This hasn't solved the problem. If anyone has had a similar issue/ if this could be fixed that would be great.

Hello Figma Support,I am writing to request a refund for an annual subscription that I purchased by mistake.On 23/10/2026, I was charged [USD 192] for the Professional annual plan. I intended to subscribe to the monthly plan, and I selected the annual option accidentally. As soon as I realized the mistake, I cancelled the subscription.I have not used any paid features since the purchase. Because this was an unintentional purchase and I acted right away, I would kindly ask you to review my case as an exception and issue a full refund. If possible, I would also appreciate help switching my team back to the free Starter plan [or to the monthly plan].Account details:- Account email: [email redacted by forum moderator to remove PII]- Team name: Nicolas Barbeito- Invoice / receipt number: in_1UTjRZIvcqWR3dFDN32UH1vQ- Date of charge: Oct 23, 2026Thank you very much for your time and understanding. I look forward to your reply.Best regards,Nicolás Barbeito

Hi there, I can’t seem to add the Payload connection card in Figma Make. I have disabled my VPN and browser extensions and refreshed the page, but the button in the AI chat remains grayed out and unclickable. Could you please help? Thank you! BestTam    

안녕하세요. 피그마 학생 인증이 초과되었다고 떠서 해결 방법을 찾고자 글을 씁니다.제가 하루빨리 접속을 하여 작업을 해야 하는데, 해결하려고 메일을 아무리 보내봐도 도움말 센터를 이용하라는 똑같은 메일만 옵니다. 하고 있던 작업들이 정말 많이 미뤄져 있습니다. 반드시 해결되기를 바라면서, 메일이 아닌 이 곳에 글을 남깁니다.  해결될 수 있도록 간곡히 부탁드립니다. 감사합니다,

I'm experiencing an issue with the switch between Figma Buzz and Figma Design tools in the bottom toolbar.The toggle buttons are completely unresponsive to mouse clicks, while the Shift + D keyboard shortcut works correctly.The issue occurs in both the Figma desktop app and Google Chrome.System information: Device: Mac mini (2023), Apple M2 Pro Browser: Chrome 152.0.7977.83 (arm64) Affected environments: Figma Desktop for macOS and Google Chrome Affected file:https://www.figma.com/buzz/0jjX6ngNgYxfAnBgT3ud6u/Untitled?node-id=0-1&t=iGNBcHUs8hkSbFkc-1Expected behavior: Clicking the Buzz or Design buttons should switch between the two tool modes.Actual behavior: Mouse clicks have no effect. Switching is only possible using Shift + D.This appears to be an issue with the toolbar's mouse interaction. Could the Figma team investigate?

Hi promts are returning in figma make with following error : srid_CCJFBG06VZA0D639QYNT4XS9M pls. help best regardsStefan  

Even after paying for a full seat as well as a collaboration seat recently because I ran out of AI CREDIT, I'm still unable to make any updates or work with Figma for my portfolio. Something wrong is happening. The Figma is throwing this error srid_G9FGV5VPE1YKS31P75P66WDXK please see what to do and fix it ASAP.

Hi,we are running into a serious issue with slots in our design system.Our setup is this: we create and maintain our components in a shared library file, which represents our design system. These components are then used as instances in separate design/view files. Many of our components rely heavily on slots for flexible content areas.The problem: when we publish changes to the design system library and update them in the view file, the slots inside the component instances are not updated correctly. For example, variable assignments such as spacing or padding values are not applied to the existing slot content (instances inside).The only workaround we currently have is to fully reset the slots in the instances. But this removes the custom content every time, which makes the workflow unusable for real product work.This is critical for us because our entire design system is built around slots. It used to work more reliably, but in the current state it is basically unusable.This seems rel

The team name is waffle-team, which is on the Professional plan.The previous admin left the team, and the admin role was transferred to someone who is no longer employed by our company.We would like to request that the admin role be reassigned to [redacted]This issue is affecting our ability to manage the team and access our projects, so we would appreciate your assistance in resolving it as soon as possible.Thank you for your help.

Hello,I thought Slots was the feature we had all been waiting for. Unfortunately, I just found out it's not. As soon as I started using it, it created major issues in my design system and essentially broke all of my responsive components that rely on variants to switch between desktop and mobile layouts. The problem is that it's now too late for me because I've already migrated everything to Slots.For example, I have a Bento component with two variants: Desktop and Mobile. Both variants share the same Slot property. Naturally, the layout inside the Bento needs to be different for each device to be truly responsive, while the content and overall structure remain exactly the same.However, if I edit a single layer inside the Slot in the Desktop variant and then switch to the Mobile variant, it overrides the mobile layout and breaks everything, even though the structure is 100% identical.I'm experiencing this issue with every component that uses Slots.At first, I thought I might need two s

 I used Figma AI to generate 32 mobile adaptations of existing designs in my Figma file. However, the process failed before the generated screens could be saved to the canvas.The response I received was:"I couldn't finish saving the 32 mobile adaptations because of a temporary Figma issue. The original designs are unchanged, but the mobile screens aren't available on the canvas. Please try again shortly."Unfortunately, the generation consumed 1,452 AI credits, but none of the 32 mobile screens were saved or made available to me. My original designs remain unchanged, and I can no longer retry the task because my available AI credits have been exhausted.This has significantly disrupted my design workflow, as I now have neither the expected output nor the credits needed to complete the task.I understand that AI generation can sometimes encounter technical issues, but I don't believe users should be left without their work or the credits consumed when a generation fails to save due to a te

Hi Figma Support Team, I’m writing to report an issue claiming the reward for a research study I participated in. The reward email was sent to me on 21 October 2026.When I clicked the claim button in the email, I was prompted to complete a slider verification. After completing the verification, I was redirected to a page that remained blank. I tried refreshing the page several times and accessing the link using a different email account, but the issue persisted. I dedicated approximately several minutes of my workday to completing the survey and answering questions about my use of Figma AI as honestly and thoughtfully as possible. It is therefore disappointing to be unable to claim the reward that was offered in exchange for my participation, particularly after making the time and effort to contribute to the research. Upon further investigation, I found that some reward providers restrict redemptions from Nigeria. I’m unsure whether this is related to the issue I’m experiencing, but I

Clicking on the Share Protoype button does nothing. Can’t access the prototype sharing permissions either to allow anyone to view. Even when clicking the settings icon while in the normal editor view for the “protoype link” it goes into prototype view and I can’t access the settings because the share prototype button doesn’t work. Tried in Chrome and Safari. Currently up to date with the latest browser versions.[Moderator note: The title of this post was updated from The share button on the Prototype view is not working, can't share to [Bug] Share Prototype button issue in presentation view on 03-Jun-2026.]

Hi,I was quite surprised to see the double select mode today: I couldn’t find the existing topic either.

Subject: Follow-up on Flooow Plugin Review StatusHello Figma Community Support Team,I submitted my plugin, Flooow, for Community review on October 16, 2026, and its status is still showing as “In review.”Could you please confirm whether my submission is still in the review queue and let me know if any additional information or action is required from my side?Plugin name: FlooowPlugin URL: https://www.figma.com/community/plugin/1692785875631733533/flooowSubmission date: October 16, 2026Current status: In reviewThank you for your time and assistance.Best regards,Flooow Developer

I was using figma agent for creating page and suddenly 1.1k credits lost suddenly and it’s expensive and I cant purchase again n again for to create one page.  consumption is too high 

내가 구매한 내역 중에  음식 배달 모바일 앱 디자인(커뮤니티) 디자인을 기분 나쁘게 구매하려고 하면 안될까요?? 부탁드려요!

plugin (for others to test functions) is still in review  pluginid 1694707789679688302 thank u so much 

Hello Figma Support Team,I'm reporting a possible bug in Figma Design involving AI-generated designs disappearing after generation.File name: Redesign clinic calendarI used the Figma AI agent to redesign my clinic calendar interface. The process reached the following stages: Generating designs Checking design quality Errors found The generated screens appeared to be completed and were visible, but afterward they suddenly disappeared from my file.I checked the file's version history, but I couldn't find the missing screens or a recoverable version containing them. I did not intentionally delete the designs.The AI panel also displayed a message stating that my Team Education plan had run out of AI credits until October 31.Support ID: I have a diagnostic Support ID available to share with the support team privately.Could a Figma Support specialist investigate whether the generated designs can be recovered from the underlying file state or generation logs?I have already used my availab

Hello,I'm having an issue with Figma on my Mac where I can't drag or resize objects on the canvas.I previously contacted Figma Support about this issue (Ticket #2162949). After several troubleshooting attempts, the issue seemed to resolve itself temporarily, but it has now happened again. Support couldn't reproduce the issue on their end, so I'm hoping someone here might have experienced something similar.Here's what I've experienced: I can select objects and use keyboard shortcuts, but dragging and resizing with my mouse or trackpad doesn't work. The issue also occurs in newly created files, not just one specific file. Other applications work normally, so the problem seems to be specific to Figma. The issue has occurred in both the Figma desktop app and browser versions. Things I've already tried: Reinstalling the Figma desktop app. Switching networks, including using a mobile hotspot. Clearing Figma's application data/cache. Restarting and reopening the app. None of these

A nested icon instance has its variant property (Environment = iOS / Android / Web) bound to a string variable, so it switches automatically with the variable mode. Inside the parent component, the icon has its own settings: width and height bound to a size variable, an explicit variable mode for color, and a layer name.When the parent instance sits in a frame whose variable mode makes the icon resolve to a variant other than the one stored in the main component (e.g. Web instead of iOS), changing the parent’s variant drops every setting on the nested icon. Swapping the parent to another component does the same. The icon falls back to the raw icon component: default size, default color, default name. Steps to reproduce:Create an icon component set with a variant property “Environment” (iOS, Android, Web). Create a string variable in a collection with modes iOS / Android / Web, whose values match the variant names. Create a parent component set with variants State = Start / Partial / Fi

SummaryA recent Figma Make update has removed the "Copy design" button from the top toolbar. The action is now buried inside the Edit mode. For a workflow this central and frequent but hard to find now, that is a clear regression, and I would ask the team to restore the button as a persistent control.What changedUntil recently, "Copy design" was always visible at the top of the Make interface: one click, then paste into a Figma Design file. Now you must click "Edit" in the top-right of the preview, find the small Copy design icon in the floating toolbar, choose "Whole page", and only then can you paste. Opening Edit also brings up the Page styles panel, which clutters the workspace when all you actually wanted was to copy a screen.Why this is a step backwardsExtra clicks for a high-frequency action. Moving Make previews into Design as editable layers is a core loop, not an occasional editing task. It ought to be one click. Discoverability. The button is effectively hidden — several use

This is so frustrating. I have never had this issue before with Figma, but I’ve been trying to copy over designs from a past file to my current working file and it changes a bunch of the components to random states. I have triple checked my libraries are all configured correctly (published and linked). All I am trying to do is copy over a previous design into a new file. Please assist!