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I am extremely dissatisfied with the current situation and the lack of proper support. Our entire company’s operations have come to a halt, and this issue is causing serious financial losses. Every second of delay is costing us more. I have an active annual plan that started on June 23, 2025, and runs until the end of June 2026, fully paid upfront. The payment receipt is available. Since last week, my **owner account** has been locked. I cannot log in, password reset emails are not arriving, and I am only seeing a 404 page. My teammates can still see the projects, but our plan has been downgraded to Starter, and all team members have limited access. This situation has caused our entire company’s workflow to stop, wasting a lot of time and energy. Figma must be accountable for the money we paid and the damage caused by this downtime. Instead, after over 20 emails in the past 2 days, I have only received repetitive, bot-like responses. Such irresponsibility and disorganization are truly

We are facing several recurring issues in Figma that are seriously affecting our workflow: Auto layout resets — Layouts revert unexpectedly without any interaction. Library updates fail — Updates are either not pushed for a long time, or updating takes ages / doesn’t work at all. Text resets — Text styles and content reset without being touched. These problems create major complications for our design team and cause confusion during developer handoff. 👉 We would greatly appreciate guidance or solutions to fix these issues.

In Dev mode if I want to just copy one or 2 lines from the style code block, it’ll paste it out as just a unicode instead. I’ll have to use only the copy button to copy all the code for it to work - which is overkill and a waste of time for what I need. This never use to be the way.

I have already tried quick fixes such as Reset Zoom Level, Restart Figma, and Close Unused Tabs.

最近，当我打开一个包含多页的 Figma 文件时，屏幕上突然（或随机地）显示“正在加载”状态，片刻之后会重定向到 Figma 文件的第一页。这意味着我无法在有效使用 Figma 所需的时间内使用，需要再次重新操作回到原先页面，效率大幅降低；社区遇到有同样问题，但仍未解决，希望尽快修复此bug 社区的反馈：

I can’t seem to reset the overrides / changes I made to a component instance in Figma Slides. This is a missing link in what could be a USP feature against other presentation builder software!

I got a strange problem on my iMac M1 with Safari on macOS Tahoe. Figma is somehow stuck in loadingstate - it seems there is a problem with the web sockets. The strange thing is, on my M4 MacBook Air it's working. If I clear Website Data it starts working, but doesn't keep on working.

I can no longer copy one line of CSS out of dev view. I now have to use the clipboard icon to copy all the CSS and paste it into my file, then delete what I don’t need. I have added stills showing basics. I am on a Mac Sequoia 15.3.1, using Figma in Firefox Dev 139.0b5. It seems to be ok in Chrome, but that is irrelevant, unfortunately, as process is dependent on Firefox Dev.

I have this strange bug that just showed up as I was working on a design where all the elements in my frame disappeared. I thought i had deleted them, only to realize that they are all still there but not visible for some reason. I can still see the individual items on the layers panel, but they are totally invisible in frame. The one item that is visible is not within the frame itself. What could be the issue? How can I solve it?

Hi, I figured out a bizarre behavior when I try to rezise instance of component. It happens after last Figma’s update Figma Desktop App version 125.7.5 (some days ago). I will try to explain it, in a short way : Legacy, I created a component Text which wraps a child instance of component Rte. This Rte component was created for utilties reasons : it display generic text for a bunch of differents others components. The 2 components Text and Rte by default use an auto-layout root wrapper and a fixed width (280px) which is define inside a variable. When I use instances of these components, I override the resizing from Fixed to Fill, in order to get responsive behavior with different viewports width. It worked fine, before the update. Now when I reset an instance of component which is wrapped as a child inside a component (screenshot 1) the resize property is set on Fixed width using my variable of 280px (screenshot 2). Ok until then. And when I want to override the resizing property of my

I have a full Figma Design Project for an app. Multiple screens, all annotated, and want to bring it to figma make. I have done it but the results are horrible (icons missing, backend like login functions not working). Am I supposed to bring in the chat only one screen at the time? all the screen are responsive, made up with components and annotated to explain what each field should behave, both design wise and backend wise. Anyone with the same problem, or with suggestions?

Hello Community, I’ve been trying to utilize the Material Icons within the content of my web designs on Figma. The issue is that whenever I insert a Material Icon into a line of text with a different font, the icon itself is not vertically aligned with the surrounding text. Instead of resting on the same bottom line, the icon is elevated above the rest of the text. Even when I try adjusting the line height of the icon individually, no changes are made to its vertical position. Has anyone been able to achieve the correct alignment when using Material Icons within lines of text?

I’ve lost access to my education account which holds all of my previous files. I thought I had linked everything to the account I’m currently on but it seems that no matter what I do, I cannot regain access to it nor the files.

Im sharing interactive prototypes with developers who access files via Dev mode. How can they see interaction settings? I.e. Triggers, delay, duration, etc:

Our institute, Venturetech Computer Education, is based in Sheikhupura, Punjab-Pakistan. We want to get listed for Figma Education verification so our students and instructors can benefit from Figma’s educational resources. What is the process, and are institutes outside major cities (like Sheikhupura) eligible for listing?* I already contact with “education@figma.com” but didn’t get any response.

I am currently in a student plan, and I have the app version of Figma on windows. I am designing a website with the Desktop frame and when I go to its prototype panel, under Prototype setting, the “Desktop” option is gone. I hope this will be fixed soon.

when i try to export library to figma make, there is error tip: “We ran into an error while extracting your library” and I try to export only one very simple component it doesn't work.

Hi Figma Community, I'm experiencing an issue where Figma file links are not opening in the desktop app when clicked from Safari. Instead, they always open in a new Safari tab. The core issue is that this problem is isolated entirely to Safari. If I click the exact same Figma link from Arc Browser, it works perfectly and launches the desktop app as expected. Here are my system details: Operating System: macOS Sequoia 15.6.1 (24G90) Safari Version: 18.6 Figma Desktop App: 125.8.6 (reinstalled today) Summary of the Problem Expected Behavior: Clicking a Figma file link in Safari should trigger a prompt to open the link in the native Figma macOS app. Actual Behavior: Safari ignores the ⁠figma:// protocol and opens the link in a new browser tab. No prompt appears. Troubleshooting Steps I Have Already Taken I have gone through an extensive list of troubleshooting steps with no success. The issue persists across all my attempts to fix it. In-Figma Settings: Confirmed that Preferences > Open l

So here is what I am trying to do. I have mailer in which there is no change in the content but there is an image with a QR code. Now I have to add 10 different QR codes. For that I am following below steps: Generate QR codes as PNG Add those PNG in an excel file, ensuring each image is paste in a cell (as per the guidelines) On Figma Buzz, in the bulk create I uploaded the file After uploading, it shows the column but content is been shown as text (Refer screenshot) When I select an image the data field remains disabled, but when I select a text layer it gets enabled and when I create assets it just adds text Object I have tried the same with google sheets but facing the same issue.

Hi, The account upgrade payment system will not take my valid address for billing info

Hello Figma Support, I can’t access my Figma account because my student email address has been deactivated by my university. Unfortunately, I no longer have access to that email. Here are my account details: Old email address: [ redacted PII] Figma username : [ redacted PII] Example file link(s) I created: [ redacted PII] I would like to recover my account and transfer it to a new email address: [ redacted PII] Could you please help me with this process? Thank you very much for your support. Best regards,

Dear Figma, My account ( REDACTED ) has been suspended and i would like to know why and somehow fix that because it's my main work and study account and i really need to access them. I think it is a mistake. Please provide me some details on this issue. Thank you in advance. - Sofia Isakova

I’ve lost access automatically to an important Figma file . When I try to open it, I see this message: “Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable. Try reaching out to the file owner.” This is a critical design file for us, and we urgently need to recover it. Could you please help restore or provide guidance on how we can recover the file? Here’s the file link: https://www.figma.com/design/L34zzygdPwIH48yOFj2DPM/DASTAA---Ready-for-Dev?node-id=210-2219&t=DH5MR6wFRGFh4eN6-1

Hello, I’m having this issue for quite some time now. I noticed that it started happening since the last update. Whenever I open Figma none of my images from any project load. And I try to wait it out and they don’t load, i’ve tried to re-install Figma and nothing changed. I thought it was maybe a internet connection, it’s not, since i’ve started to use Ethernet and have good internet now. It’s surely a problem with Figma itself. And it’s not only on the app, it’s also online where I enter and can’t see anything from any project. Even on projects I can’t see the thumbnail for projects because they don’t load. I don’t know what it could be. Please help if you know what I can do. In the 2º photo you can see that those posts in specific had a photo for a background and other elements using photos and none of them are showing.

Hi, My local variables for colors and effects keep getting detached across my file randomly. Is this expected? It’s slowing me down a lot.