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This just started today. After any prompt I make in apparently any existing Figma Make file I have, I’m getting a “something went wrong error”.After the prompt, the system does the work. But as it is working and describing what it is doing, after maybe 20 seconds, I get the error message.This happens both in the browser and in the desktop app.I’m using a Mac, and I’ve gone through the troubleshooting checklist. 

I registered my user in educational figma, but even after confirmation my user is not as educational but on the free plan, how can I solve this? 

Hello,I’m working on a UI kit, and recently I noticed that a purple rectangle — similar to the one used for a component — appears on all my pages. It’s present everywhere, even on newly created pages, and it’s immovable and unselectable. When I hide another component on the same page, the rectangle disappears for about two seconds and then comes back.This is quite annoying, and I don’t know how to fix the issue. I’ve already checked several forums and your documentation but haven’t been able to find a solution.I hope you’ll be able to help me out! 

Hi,The Auto Layout settings section has disappeared from the right-hand panel in the desktop version of the app.I’ve thoroughly checked the entire panel, and the Auto Layout section is definitely missing.I then opened the web version, and everything is there — the section appears as usual.So technically, Auto Layout is working: the text inside behaves as expected, and I see the notification that Auto Layout was created. But the controls for it are missing from the right panel in the desktop version.Could you please help?Thanks in advance!

I am being charged for an additional full seat, however I cannot assign it to anyone without being charged an additional 20 dollars. In simple words—I have 1 extra full seat which I cannot assign to anyone. The chatbot is of no help. Very frustrating.

Hi everyone,I’ve noticed that Figma released their AI features over a year ago, and I was able to use them previously in my company’s Figma account. However, I’m not able to access these AI features on my personal account.Since the features are no longer in beta, I’m unsure why they aren’t available to me. Could this be related to account type, plan restrictions, or region availability? Has anyone else faced a similar issue, and is there any way to enable AI features on my account?Any guidance would be appreciated.Thanks in advance!

I have a design system Figma file with styles and components which are shared to another file.I created new styles and components in the Design System file and published the changes (I could see them in the list of updates).These new styles and components are not updating in my second file. I’ve read and tried all the community suggestions and nothing fixes the issue.Please help!  The whole purpose of shared [published] styles is for them to sync and auto-update in all associated douments

I just had a call with my dev where we realized he couldn’t see a style effect (shadow) I had added to an element, being in dev mode. It shows a filter. He had to go to design mode to see the style.We don’t get why, the whole point of dev mode is to communicate these things?Now we’re worried about how many times other devs with only dev mode might have missed styles, only seeing the raw values.Seems to be be connected with this, from 2024?By the way the number of “related topics” with all kinds of styles/tokens/variables not showing in dev mode is also worrying. 

I’m facing an issue with my published design system in Figma and would appreciate any help or insights.I’ve created a separate design system file that includes components and variables, and it has been published successfully. I’ve linked this published library to other Figma files, but the colors from the design system are not appearing correctly in the list or grid view within those files.Here’s what I’ve already tried based on suggestions:Re-publishing the design system file Re-linking the library in the affected files Checking for naming conflicts or duplicate styles Ensuring all styles are properly defined and published Clearing Figma cache and restarting the appDespite these efforts, the issue persists. If the published color variables don’t show up properly, it defeats the purpose of having a centralized system.Has anyone else experienced this or found a workaround? Any help would be greatly appreciated!Thanks in advance.

After transferring files from another account and confirming ownership, the files have been deleted. on 4th Oct. Please can the files be recovered from the account and restored to the new account.This is very important to my work. This is the file I need to recover or alternatively recover the account that was deleted. I understand that Figma accounts are recoverable up to 30 days and this happened just 1 hour ago. https://www.figma.com/design/oVxl8R4RBUM5e1mwKCy0gy/toasti.?node-id=1965-2&p=f&t=9S7iO0HI31RcDNwM-0Please any assistance and help in file or account recovery would be greatly appriciated. Thank you  

The installer suddenly stopped working for the browser. I have already tried uninstalling and installing the latest version (125.8.8), but the issue persists.

 I’m facing an urgent issue where an important project has disappeared from my Figma account. I’m on the educational plan. I have already checked: Drafts – nothing found Trash – nothing found Search bar – no results   here is the link for the project : https://www.figma.com/design/FVsxhGd00Ujk9m2X11MGen?node-id=223%3A2373&type=design&fuid=1033838389313272994#1241747969

How to reproduceCreate ellipse layer in circle shape  fetch getCSSAsyncWhat happensellipse with plain fill, border or shadow do not have any border radius ellipse with image background or opacity get correct border radius

I’m having issues with typing out text on the file canvas for the chrome desktop and browser app. Guessing it’s not a font issue since it’s inter.  Not a bounding or frame issue since I’m typing it straight onto the file canvas. No issues when I type it into an art board, within another layer/frame or have a background behind it. It’s like the file canvas has “hidden” frames that the text hides behind (see image). If you zoom in and out you can find a level where it is visible like normal, but if I were to adjust the zoom just a little bit it turns invisible again. I can’t see the text written when I select the area either.  I’ve tried restarting the desktop app without any success. Not sure if it’s an issue with the Asus model I’m using since it seems to work fine on my stationary chromebook at work. 

I worked on a figma project named “Lovely Mind”, the last time I worked on it was in April/2025, I turned on Figma and checked on it once in a while, I’ve never turn off the working tab. On 5th/Oct/2025I found it completely vanished from my account.There’s nothing in trash It’s not found in recent It’s a personal project, with zero possibility of someone tampering with itMy account details: [redacted by moderator to remove personal information]Is there any chance I can restore it?  

In a library file our team set up collections of variables and created two modes, one for Desktop and one for Mobile. We then decided that we wanted Mobile to be the default mode. As a workaround to make Mobile the default mode, we renamed the modes, swapping their names (so, Desktop → Mobile, and Mobile → Desktop). We then swapped all the variable values so they were under the correct mode.The problem is that now any pages or frames that were set to a specific variable mode before we renamed and swapped the modes still show the old naming even though they now have the correct styles based on what is supposed to be the default mode (Mobile). So, if I chose Mobile for the variable mode for a page or frame before the swap, it now reads Desktop when the styles are correct for Mobile. Also, new pages or frames created do not have this issue, so I can have two frames right next to each other, one that says “Auto (Mobile)” and one that says “Auto (Desktop)” and they both look correct.This sa

使用figma maker有段时间了，今天拿figma开始做正式项目，结果跑了一下午，就说我的credit达到了limit，无法在本月使用，需要到下月才能重新使用。首先，是否可以让我购买额外的credit呢？项目不等人，如果要等下下月才能使用，那我就只能用其他软件重新做了，这样进度也会耽误。第二，教育版的figma maker没查到每个月的credit到底是多少额度？官网只显示pro等其他会员等级的credit用量。导致误以为教育版是无限制容量呢。第三，每一次使用figma maker的prompt消耗的credit也没有实时的展示给用户知晓。我们并不知道到底自己花了多少prompt的credit，还剩下多少credit也没有展示，导致对项目整个成本和对消耗credit的过程都无法很好的计划落实。 所以恳请figma团队，帮我看一下，怎么能够尽快继续使用figma maker？以及怎么让我能更好的知道自己credit的消耗情况。谢谢！  I have been using Figma Maker for some time. Today, I started working on a formal project using Figma maker, but it took me the whole afternoon to try different prompt. Then, I was informed that my credit had reached the limit and I couldn't use it this month. I would have to wait until next month to use it again！ First of all, could I please purchase some additional credits? The project can't wait. If I have to wait until next month to use them, then I'll have to redo it using other software, which will also delay the progress. Secondly, the educational version of Fig

 Gentile team Figma,ho effettuato di recente l’upgrade al piano Professional. Desidero segnalare alcune criticità che, a mio avviso, risultano poco trasparenti e penalizzanti per gli utenti.1) Cambio permessi dopo l’upgradeDopo il passaggio al piano Professional, tutti gli utenti invitati al progetto che prima potevano modificare gratuitamente (senza funzionalità premium) non possono più farlo se non assegnando loro un seat a pagamento. Trovo questa scelta poco rispettosa verso gli utenti e, di fatto, una leva commerciale che spinge ad acquistare più seat anche quando si intendeva attivarne uno solo.2) Aggiunta di seat e addebito senza conferma esplicitaMentre lavoravo già con il piano Professional, un collaboratore (a cui non avevo assegnato un seat) mi ha chiesto di poter modificare. Concedendo l’editing, mi è stato addebitato automaticamente un seat aggiuntivo (importo di 20 euro), senza alcun avviso né schermata di conferma (riepilogo costi, data addebito, ecc.). L’addebito non aut

I am facing the issue, please have a look into it as I have multiple projects going on my ID as the education plan is expiring on 29th September 2025. Please do the needful.

Im having issues publishing my library. I reloaded the page and tried publishing it again and had no luck, but I see that there is no issues on the figma status, what could be happening.  

Anyone experience same thing and help me?so the mirror feature on figma app android stuck on "you're offline" but my internet connection is normal. I already try all of tips, trick and sugesstion on Gemini AI but it still can't load the mirror. Thanks  

Dear support Figma team.I have noticed that after last update my Figma app made my draft file is missing. I know the name of the file and remember even the names of some pages inside, but I couldn’t find it at all. I have only one account and I have checked deleted files. It is not appearing anywhere. I definitely created in my drafts, and it has no teammates to delete it. Please help, how could I restore it or find it?

Figma Make are not using my library components attached. It only picked “generic” ones. Both with “Attach design” and using a full design system library file.

I’m creating a presentation within a Figma working file (not slides) where I am creating links to other pages and frames within the file. There are about a dozen links I’ve pasted into the file to take me to other places in the same file.  Every now and then when I click on one of the links, the entire Figma file reloads before taking me to the next page or frame. This is annoying because I want to smoothly walk through this file in a presentation.  it’s a fairly large file containing design explorations across many pages. Is there a way to prevent the reloading? It’s happening at random. 

There was a moment of utter shock when I saw all the frames disappeared. I opened version history  to access older frames and luckly was able to retrieve them. This has happened multiple times as of now.