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Hi,I accidentally left two extra seats active on our subscription, even though the project was completed and we no longer need the team. The payment for these seats was processed today.Could you please issue a pro-rated refund for the two unused seats for this month?Thank you for your help.

Pie Charts being displayed with just one color. How to solve this?

 Description: > When using "Figma Make" to generate designs, I've encountered a consistent layout issue. Specifically, if the generated content contains a paragraph with interspersed bold text, copying and pasting that content into Figma results in broken formatting or layout glitches.Reproducibility: This issue is 100% reproducible every time. Figma Make     

How is it possible to change within a Professional Plan from yearly payment to monthly payment?

Hi, I have cancelled the professional plan and downgraded my plan back to the starter plan within the trial period, why did you still charged me a USD 15 Subscription fee? Can I get a refund? thanks so much!

We have a confirmed Dev seat assigned to a user (Organization → Members shows Dev, upgraded by admin, billing active, role = Software development).Dev Mode works correctly on figma.com, but in the Desktop App clicking the </> Dev Mode icon triggers a “request Dev Mode access” flow, as if the user didn’t have a Dev seat.We already verified: Dev seat assignment and billing User role (not guest / not external) Organization settings (no Dev Mode restrictions) Full macOS cache + preferences reset Remove & re-invite user This seems to be an account-level Dev Mode entitlement desync affecting the Desktop App only.Could you please re-sync or refresh the Dev Mode entitlement for this user?

My student hasn’t been able to validate her account to an Education/Student Plan even though she’s a valid college student in my design class using her college issued email. She tried to validate her account for Student Plan numerous times but it kept saying an error had occurred and then said Verification Exceeded Limit for Student Plan. She then got removed from her Student Plan and now is stuck with the limited Free Plan. She’s now unable to do what other students in my class are doing. Please help.

Hi, Figma Education Team,I am writing to request urgent assistance with my Figma Education Plan. Like many other users, I am experiencing serious re-verification issues.I am a UX design student at Yrgo, Sweden, and I lost access to my Figma Education Plan in September 2025 after missing the re-verification window. My account was then downgraded to a Free plan.I have contacted Figma Support multiple times regarding this problem (including tickets #1541584 and #1615172) and was always referred to SheerID. I have contacted SheerID several times and submitted all required information and proof of enrollment, but my tickets are closed automatically without any response (“your ticket is permanently closed”). I also emailed the Figma Education Team twice in December 2025 with no reply, not even an auto-response.I am now in my second year of UX education, and the loss of my Education Plan is blocking me from working on team projects, accessing my

Hey all,I’m suddenly unable to edit any text layers in Figma, across all files, pages, and even brand new files—affecting both my main and secondary accounts.What’s happening: Double-click and “Enter” don’t let me edit text—not in place, not in the side panel. Typography controls (font, size, etc.) are greyed out for every text layer I select. I can move/resize elements, change color, and create new shapes just fine. This started suddenly, across both Figma browser and desktop app. What I’ve already tried: Checked layer is NOT locked, not a component, and not a nested/grouped selection. Checked on different pages, old files, new files—issue persists everywhere. Created a totally new Figma file—still can’t edit any text, not even “Inter” font. Swapped between browser

Hi, I’ve updated my seats and removed one of the collaborators with full seat, but the invoice that was issued today and covers Jan 22nd to Feb 22nd states two full seats. Could this invoice be corrected? Who should I contact not to renew the extra seat for the period staring today?

Dear Figma Support Team,  I hope you’re doing well. I’m trying to upgrade to a Professional Seat using my Visa Platinum Debit Card (enabled for international transactions), but the payment is not going through. The system prompts me to try an alternate card.  I’ve previously used the same card (older version before expiry) for Figma payments without any issues. Kindly assist me in resolving this matter so I can proceed with the upgrade using my current card.  Thank you for your support and understanding.  Best regards,[redacted by moderator to remove personal information]

Yesterday, my Figma desktop app prompted me to update to a new version. After I clicked OK and ran the update, I created a Make project. As of today, it has been 2 days and the project preview is still completely blank. I tried creating a new project. I also tried opening it in the desktop app, in the web browser, force refreshing, etc. Nothing seems to have worked.I just went and opened two Make project files I created last month, and they also show a blank screen in preview. I think this is something that requires your assistance and support—could this be caused by an issue with the recent release?I checked the Figma forum and found an identical issue reported 4 months ago. Based on the information available for self-checking, I confirm that I am the only person using my account and I have full edit permissions for this project.Please respond, I'm waiting to submit my assignment.

Loving Buzz, but there is a bug when viewing in Asset View. The content clipping doesn’t work and everything bigger than the canvas is low opacity - making it really hard to judge the content. In Grid View, it works fine and clips normally. Also every time I ‘flip’ through designs with up/down arrows it highlights the frame in blue - VERY distracting. The whole benefit of Buzz is seeing your posts as they would be published, but Buzz is making that VERY HARD to do. Is this a bug or am I missing something?Otherwise, such a great addition to Figma. Enjoying it. But these two are killers. 

I’m experiencing an issue in Figma Make where if I make any code edits manually, the prototype will constantly reload at random times. It seems like it is continuing to “auto-save” even after I’ve finished making changes and even refreshed the preview. I’ve verified that this is not an issue with the code itself, but likely something with the recompiling and reloading of code that resets the state when I don’t want it to.

We’re trying to set up the Figma MCP server with Cursor AI and the Figma Desktop App on Mac for a Make file, but cannot find Dev Mode when opening a Make file, even though their account is full seat. We need help locating the MCP server setup in a Make file. Here described that we can use MCP with Make file: https://help.figma.com/hc/en-us/articles/32132100833559-Guide-to-the-Figma-MCP-server#:~:text=The%20Figma%20MCP%20server%20helps%20developers%20implement%20designs%20quickly%20and%20accurately%20by%20providing%20important%20context%20to%20AI%20agents%20that%20generate%20code

This happened after i verify my account successfully. I tried contacted sheer id and figma via email already. They do not help.

I was building my portfolio in Figma sites. I have a EDU license and I was really happy to find out that now Figma have password protection per page. Everything was working fine, but strangely enough of my 6 pages, only one is being password protected, I don’t know why, doesn't make any sense. Initially I though, oh well, maybe just one can be protected, but NO! I was using in all of them, and it was working. What is even more strange is that only ONE SPECIFIC page can be protected. Am I missing something? Any configuration or something that I did to cause this? Please help!!!!!! Thank you very much

Hello Figma Support Team,I’m requesting help from a support specialist regarding an account access issue.Current situation: I have an open Figma support ticket: Case #1699700 The email address associated with my Figma account is no longer accessible (expired) Because of this, I cannot log in, receive verification emails, or access/update my support ticket through the provided links What I need help with: I need the email address associated with my Figma account to be manually updated to:(redacted by the moderator due to PII) I am the original owner of the account and can provide any required verification to prove ownership At the moment, automated responses keep directing me to links that lead to a page where no support requests

Hello Figma Support Team,We are contacting you on behalf of LABA Rimini, an Italian higher education institution.We are currently experiencing an issue with our Figma Education account: students are receiving the message “Your Education status has expired. To keep using Pro features, upgrade your team or verify your education status”, and as a result we are no longer able to use the account as expected.The account is registered with the domain labarimini.com.I am a lecturer at LABA Rimini, and this account is used for teaching purposes by both teachers and students.We would like to understand: why the Education status appears to have expired, whether there is an issue with the verification of our institution or domain, and what steps are required to restore full access for our students and faculty. Could you please help us investigate what

Hello everyone,I’m currently a student working on publishing and design projects that require Figma, and I rely heavily on it to keep up with my classes.I recently tried to apply for the Figma Education Plan, but the system shows a message saying “Looks like you’ve already been approved for this offer.” and or “Verification Limit Exceeded”. (Regarding the “Verification Limit Exceeded”, I deleted my previous account and is making a new one with the same email (We were advised to delete it and try it again...) However, I can’t see any Education Plan details, when looking for it in the free option together with the other plans. The only available plans are the starter, professional and organization. Because of this, we were advised to use the Starter Plan for the sometime, but its limitations (file/team restrictions, access concerns, etc.) are making it hard to work efficiently and keep up with

I have tried verifying 10+ times, I have contacted SheerID and they say the image of my government ID is not “Clear” I have tried uploading images of it as clear as possible, I have uploaded digital copy of the id straight from government portal and still that is not “clear’’I have run out of verification limit twice, The only prerequisite of being a student is College mail and college ID SheerID cant even verify that. education@figma.com was of no help either. Said that only sheerID can help.

Hello,I am currently a college student at MassArt and have been experiencing ongoing issues with a “verification limit exceeded” message for some time now.I first contacted SheerID regarding this issue and received a generic response stating:“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”After that, I contacted Figma and was informed that I would need to reach out to SheerID in order to have my verification attempts reset. I attempted to contact SheerID multiple additional times and offered to provide any documentation necessary. However, each time I received the same generic response stating that they were unable to process my verification request.At that point, I gave up and managed with the limited features for the

I am in urgent need of support on our Figma account.  We need all users to be on annual accounts, but there is no way to remove the unused monthly accounts. I have tried the contact us help button and also emailing our Figma rep but have been getting no response for over a week now. Can you please help with this issue before out next bill comes out, as it will be drastically high compared to our actual usage.  Outcome - Monthly seats reduced to 0 All Editors covered by annual seats No auto-added monthly seats going forwardThanks!

Hello, I previously registered with you and paid for an organizational license, but I did not receive any confirmation email.