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I've noticed an intermittent issue with the presence avatars in Figma.While I'm working in a file, my own profile avatar sometimes appears multiple times in the presence/collaborator bar at the top of the file. It usually duplicates into two or sometimes three instances of my avatar.The duplicated avatars only remain visible for a few seconds and then disappear. This behavior can occur repeatedly while I'm working in the same file.I'm not intentionally opening the same file in multiple tabs or windows when this happens.Has anyone else experienced this behavior? Is this a known presence or synchronization issue in Figma?

Hi team,I have been using Figma pro plan since July 2026 and I’ve paid $23.60 for July and August as a monthly subscriber. Since the September bill on 24th got overdue due to some issue in my bank the invoice is showing an amount of $30.27 as of September 28. The choice is to pay to continue this plan with the increased rate instead of actual plan pricing $23.60. Can you help please?

Recently Figma has stopped remembering the last location I exported to. So I need to renavigate every time I export something. Please restore. Thanks! 

피그마 학생인증 한도 초과를 했다며 문의를 넣어 학생인증 시도를 초기화하게끔 하라는데.메일 몇번이나 보냈는데도 아직 해결이 안되고 있어요.한도를 늘려주시던지 초기화해주던지 어떻게 해주시면 좋을것같아요..과제 못하고 있어요...진짜로..

Ask Support1:11 PMHi! I'm Figma's AI Support Agent.Ask me a question. I'll help you solve it or get you to the right place.figma app only shows white screen not even loadin buttinsA white screen in the Figma desktop app can happen for a few reasons — let's work through some quick fixes. Are you using the desktop app on Windows or Mac?In the meantime, here are some things you can try:Force-quit the Figma desktop app and relaunch it. Clear the desktop app cache — this often resolves white screen issues. If you're on Windows and still see a white or black screen after clearing cache, right-click the Figma icon in your system tray, go to Troubleshooting, and uncheck Prefer High-Performance GPU .If the white screen is happening in a specific file rather than the whole app, it may be caused by image memory — let me know and I can walk you through opening the file in thumbnail mode .1:14 PM0x80004005 error is givenThat error code can appear when the Figma desktop app has trouble launching pro

Hi Figma Support/Community,I’m seeing a recurring charge for a Figma subscription on my credit card, but I’m unable to identify which Figma account/email address the subscription is associated with.I have checked the Figma accounts I’m aware of, but I cannot find the subscription or billing history under any of them.Could someone please guide me on how I can identify the Figma account associated with this payment?I can provide the following details privately if required:Date of the charge - 13th september 2026 (8:07pm) Amount charge - 2072.34 INRI would appreciate your help in locating the account and stopping/correcting the subscription if necessary.Thank you.

I’ve been experiencing this issue for several weeks now, and it’s starting to make Figma Motion impossible to use. Within Figma Motion, the colours display correctly (for example, #4D0020), but after exporting, the resulting videos appear noticeably darker (#4D000B).This colour shift significantly impacts the output quality and makes the tool unreliable for production work. I’m hoping this can be resolved as soon as possible, as the tooling and UI are otherwise excellent and very intuitive to use.If anyone has found a workaround or solution, I’d really appreciate hearing about it. 

I’m using Figma desktop app on a mac. When I apply the glass effect on a UI frame in file 2, a strange dark border appears. When I apply the same glass effect on the exact same UI frame in file 1 (my component library), a strange dark border appears. Can someone help me troubleshoot this pls?? Thank you!!

사용할 의사가 없었는데도 해지하는 방법 안내를 받지 못해서 결제가 되었습니다. 환불 부탁드립니다2026년 9월 26일 결제되었습니다

Hello Figma Support,I would like to request a refund for a recent Figma subscription charge.The subscription was renewed or purchased unintentionally, and I cancelled the plan as soon as I noticed the charge. I have not meaningfully used the paid features since the payment was processed.Account email: [redacted by moderator to remove personal information]Workspace or team name: dbrua의 팀Payment date: [27/09/2026]Amount charged: 203.50USDInvoice number: [redacted by moderator to remove personal information]I understand that subscription payments are generally non-refundable, but I would appreciate it if you could review my circumstances and consider making an exception.Thank you for your assistance.Kind regards,dbrua

Dear Figma Support Team,I am writing to request a full refund for an unexpected charge that was processed on my account today.I am a student, and my account was charged for a team subscription (Invoice [redacted], Total: $126.50) on September 27, 2026. This was not intended, and I will not be using these paid seats or features.Billing Details:- Invoice Number: [redacted by moderator to remove personal information]- Invoice Date: September 27, 2026- Amount Paid: $126.50 USD- Account/Team Name: 김우진[재학 / 스칸디나비아어과]'s teamCould you please cancel this subscription and issue a full refund to my original payment method?Thank you for your assistance.Best regards,Woojin Kim

Hello Figma Support,I was recently charged for a new Figma subscription, but I would like to cancel the subscription and request a refund for this recent charge.The charge was made very recently, and I have not intended to continue with the new subscription period. I would appreciate it if you could review my request and issue a refund for the charge.Please let me know if you need any additional information from me.Thank you for your help.

Hello,I was charged for my Figma subscription today, September 27, 2026.I canceled my subscription today (September 27) because I no longer plan to use Figma. Since the subscription was canceled on the same day as the payment and I do not intend to use the service going forward, I would like to request a refund for today's charge.Could you please review my account and let me know if a refund is possible?Thank you for your help.

Hello,I subscribed to the Figma Professional plan about a month ago.I had been using it personally and was happy with it, so I created a team in order to share the Professional plan with the same team members I had been working with on the free version of Figma.However, I later found out that my team members could only use the AI features if I paid for their seats as well, so we decided to go back to working on the free plan. I believe I restricted their access on the very first day.I thought that was the end of it, but then I noticed an upcoming charge of $120. I canceled the Professional plan, received a confirmation that my plan had been canceled, and also received an email stating that my team is now on the Starter plan.Despite this, I received an email today saying that Figma attempted to charge me $88.Could you please look into this and let me know what can be done? Since the added seats were never intended to be paid seats, I would really appreciate it if this charge could be ca

안녕하세요, 이전에 학생 인증 및 교육 인증 서류 제출을 했으나,신청이 되지 않았다는 답변을 받고 다시 재 신청을 요청 했습니다. 졸업 작품을 위해 해당 계정으로 한번 더 학생 인증을 요청을 드린 뒤 답변으로 메일을 보냈으나,아직 답변이 오지 않은 상태라서 이렇게 글을 작성합니다. 빠른 해결을 간곡히 요청 드립니다..!

Hello Figma Community,Is anyone else experiencing persistent rejections from SheerID for Education status reverification recently? Automated checks keep denying my official enrollment documents even after submitting my current Certificate of Registration (COR).My student status is set to expire in 3 days, and this is extremely urgent. I am currently handling multiple major academic projects and course deliverables that strictly require Figma. Losing editing access at this point will cause a severe disruption to my group’s progress and academic compliance.I have already emailed SheerID and Figma Support multiple times regarding this matter, but I have yet to receive a resolution or update, and time is running out.Has anyone faced a similar issue, and how was it resolved? Do Figma moderators here assist in flagging urgent verification cases like this? Any advice or insight from the community would be greatly appreciated.Thank you very much!

Hello,I am writing to request a refund for an accidental annual subscription charge.I have been using the Figma Pro plan on a monthly basis. However, on May 7th, 2026, the plan was accidentally switched to an annual subscription.I realized this mistake on May 8th and immediately cancelled the seat/subscription. As this was an unintentional purchase and I took action within 24 hours, I would kindly like to request a full refund of the annual fee.I would appreciate it if you could help me revert this and process the refund. Thank you for your assistance.

I was charged extra without my authorization. I have the basic plan, and they charged me around 60 euros.

카드에 돈이 없어서 유료 플랜다운그레이드를 했는데, 계속 결제 시도가 이루어지고 있습니다. 현재 유료플랜을 이용하고 있는 작업물에 대해선 들어가지도 않고 사용도 안했습니다. 계속 자동결제가 시도 되고 있는 것에 대해 문의드립니다.

I studied a master's program where we had to use Figma as a team, so we created a shared team from a classmate's account. The program has now ended and I assume she removed me from the team, but it doesn't seem to have worked properly, because it still appears in my list of teams. I'd like to leave it, but the whole screen is blank and there are no options. I've tried it in Chrome on Windows and in Safari on Mac. If possible, could someone please remove me from that team?

Hi Figma team,I'm trying to connect Figma's remote MCP server from Grok Bot (Cursor MCP connector) and OAuth fails before the authorize UI reliably opens.Endpoint: https://mcp.figma.com/mcpClient: Grok Bot / Cursor MCP connector (Windows)Account: [email redacted by forum moderator to remove PII]Team: “최진철의 팀” (Professional plan, Full seat)Existing support ticket: #2145748What happens1. I add the remote MCP URL as documented for “other agents”:   { "mcpServers": { "Figma": { "url": "https://mcp.figma.com/mcp" } } }2. The connector registers, but stays in needsAuth / authentication_required with 0 tools.3. Connect / auth attempt returns HTTP 403 Forbidden.4. Response body is plain text "Forbidden" (not JSON).5. The Figma OAuth consent UI often never appears.What I already ruled out- Seat / plan alone: Full seat on a Professional team.- File Share permission: this fails at OAuth / connector edge before any file tool call.- Desktop local MCP (http://127.0.0.1:3845/mcp): not applicable here

Before today, I could select an image, draw a closed vector shape in it, and use Paint to remove or add the image fill within that vector shape. This allowed me to cut out parts of an image using vector geometry, without using a mask.For example:1. Select an image.2. Enter vector editing.3. Draw a closed vector shape over the desired area.4. Use Paint to remove/add the image fill inside that vector shape.If the vector shape was not closed, Figma simply would not allow the fill operation. It did not switch to Crop.Now, when I select Paint, Figma immediately switches to Crop → Custom. The vector shapes can still be created, but I can no longer use Paint to edit the image fill through those vectors.This is particularly important because I have existing Figma files where image cutouts were created using exactly this workflow. They were made with vector geometry, not masks. The objects are still clearly vector-based, but I can no longer edit their image fills using the previous method.I als

Hi , we have an user that is reporting problems to log in Figma. She is requested to add the verification code but she never receives it. I think this is related to this known issue  

I’m having an issue with Figma MCP and I’d really appreciate your help.I’m using Claude Desktop with the Figma MCP connection to work on one of my Figma files. I recently got approved for Figma Education, and I upgraded my team to the Education plan. My account also has a Dev seat.However, Claude is still unable to make actual Figma MCP tool calls. Every time it tries to read or modify anything in my Figma file, it returns:“You've reached the Figma MCP tool call limit on the Starter plan.”What makes this confusing is that the MCP whoami check works and reports my account as:Plan: Student / Education Seat: Dev Role: AdminI contacted the Claude/Figma assistant about this, and it suggested that I first re-authenticate the Figma MCP connection. I did that, but the same Starter-plan error remained.I also discovered that I had previously restricted Claude’s access directly in Figma, so I re-enabled the necessary permissions and tried again. The connection still works, but actual MCP calls co

Since today, right-clicking a folder in the Figma file browser no longer opens the context menu. Nothing appears. This worked normally until yesterday, and I haven't changed any settings, extensions, or permissions.I'm the team owner/creator and have a Full seat, so it shouldn't be a permissions issue.Steps to reproduce:Open the Figma file browser Go to my team Right-click any folderExpected: The context menu appears with folder options.Actual: No menu appears.Environment:OS: macOS version Figma: Desktop app Account: Team owner, Full seatAlready tried: [e.g. restarting the app, logging out and back in, incognito window]