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The user accidentally created a monthly subscription (monthly seats) in addition to their annual plan.  They do not need the monthly subscription and want to cancel it without being charged for the current month.  The user is frustrated about being charged for a service they do not use and is seeking a way to have the current month's charges removed or refunded, preferably through manual intervention.Your support case has been created!   For reference, your case number is 1623454.   Please keep an eye out for further correspondence from your support specialist in your email inbox! 

I switched from one account to another but forgot to cancel my subscription. I've been charged for several months for the deactivated account. Can I get a refund?

Hi Figma team,I need help with a billing issue that also locked all files in our team.Here is the timeline: I had an annual subscription for our team with 4 editor seats. During the year, some additional users were added and given full editor access. As a result, our team ended up with 7 editors in total. When the annual renewal date came, the system tried to charge us for 7 editor seats instead of the original 4. I contacted Figma support and was advised to cancel the current subscription and start a new one to fix the seat count (case 1616056). I followed this advice: I cancelled the subscription and attempted to set up a new one. However, before this process completed, the original subscription was automatically renewed anyway, now with 7 seats. The payment for this renewed subscription failed, and as a result all files in the team were locked d

Hello,For the past few weeks, our developer team has been unable to view the text styles in the Layer Properties panel in DevMode. When any text is selected, the Layer Properties section remains stuck in a loading state.In our current project, we have been using a custom font that we uploaded externally (not from Google or Figma fonts) since the beginning, and we have never encountered this issue before. We believe this problem started occurring after recent updates.We created a new project and tested it both in the web application and the desktop application. When we use Google or Figma fonts, the visibility issue does not occur.

I logged in to my account and wanted to go to my file that contains my project. But I got an error "Not found (404)If you expected to see a file here you may not have permission to access it. Please ask the owner to update the file permissions and try again.". Please help me solve this problem. This file is very important to me.

I have been limited to the access on my own personal file I was working on. I don’t know why. And now I can't view my personal file.Looking forwards to your reply.

I work as a single Design and Developer. So I want to buy only Dev mode without Full Seat. I don’t need Figma Slides and other features and need only Dev mode for my personal using.Last month I bought only Dev mode for 15USD. This month I’ve got bill for 25 USD. What do they do that and how can I disable a Full seat and pay only for Dev mode?Please help me if anyone had the same problem.

My previous account registered with [redacted by moderator to remove personal information] has been deactivated by my organization, and I can no longer access that email address or log in to Figma.I need to transfer all ownership, files, and projects from that old account [redacted by moderator to remove personal information] to my new Figma account: [redacted by moderator to remove personal information].This is an extremely urgent matter as I need to resume my work immediately. Could you please assist with this transfer? Please let me know if you need any proof of identity and when I can expect this to be resolved.Thank you for your prompt assistance.

How would I go about confirming that my education verification worked correctly for an educator account? Would there be anything in my Figma account that would indicate that I am in the correct category? 

Hello! I had reached out via email about my own student account not having the education status even though I had verified already once the new education system was implemented. I had been prompted to re-verify which then lead to this screen.Of course with this screen I thought that SheerID was the issue so I reached out to their contact email addressing my issue. They got back to me saying that within their system, I had verified my status as a student and that no issues with verification stood on their end of the verification process and that I had to reach out to Figma itself in order to solve my problem. It was over a month ago at this point that I reached out to Figma Education to get

It seems to be more and more of an issue when I go to download the code from Make?I make several changes to the code, wait a few minutes, download the zip file but when opening the zip file, the code is older that the changes I just made.I have had Make create a Version.md file with all the latest changes I just made so I can tell if the zip is still holding onto the old code. It seems the server that creates the zip file is incredibly SLOW and not able to keep up.Can someone from Figma help with this?

When dragging a component into the frame, it sometimes does the scaling of elements within correctly, sometimes it does not. This completely breaks the design library system as I cannot rely on the components - very bad indeed!Libary File: Flile with brocken Components:  

Since the CMS launch, none of the sites we’ve set up with CMS functionality can be updated or published. No changes are able to be pushed live. Is there a dedicated fix or solution for this issue?  

Hi,I’ve been locked out of my student account, despite attempting to re-verify several times. I have been using my school issued email address. The verification message says that I have already redeemed the offer or have been verified but I’m still locked out and cannot edit or access my files. Please help.

This didn't happen before. But, as if due to recent updates, the temperature is now constantly at 70 degrees Celsius, and the computer is extremely noisy due to the fan. The processor is at 11% load. In the browser version, the temperature is 60 degrees Celsius, but the processor is at 5%. Therefore, there's no noise.It's uncomfortable to work in the browser version, but it's even more uncomfortable when the fan is incredibly noisy. What could be the problem?

Hi,On the Figma-Linux page, we already see around half a million downloads. To give you an idea of the potential reach: Inkscape (vector graphics app) has been downloaded over 1 million times on Flathub alone: https://flathub.org/de/apps/org.inkscape.Inkscape GIMP has reached over 3 million downloads from Flathub: https://flathub.org/de/apps/org.gimp.GIMP In total, apps on Flathub have been downloaded more than 3 billion times: https://flathub.org/de/statistics This clearly shows the size of the Linux desktop market.

 Hello,I'm facing a problem. I removed all my text styles from my component library so I could only manipulate variables in sub-libraries or in files that utilize my core library.Surprisingly, even after numerous publishing, unpublishing, and republishing attempts, and accepting updates in child files, Figma recreates the styles in instances of my core components within my child files, even though they no longer exist in my library. (See attached screenshots)Can you help me? Has anyone else encountered this behavior and how did you resolve it? I've tried manually removing styles and using a destroyer, but so far nothing has worked.Thanks in advance. 1/ in my design system I have no styles to manage my typography styles (I destroyed them), i only use variables

I have been spending half a day trying to make up the mess of the latest Figma update which completely destroyed UI rendering.I have some nested components logics, because it is more efficient for maintenance, and now all of these nested components do not render properly. I tried using "Regenerate all instances" multiple times (which just, weirdly, makes it worse) and also reset and restart the app. Nothing to do. I stopped updating everything because all updates destroy the UI.Please do something. We are spending tons of money on this tool, these type of issues should not happen.

I’m using variables for different parts of my text styles in order to create a multi-brand design system. An issue I’ve found is that when I change variable mode the text size doesn’t update, even though other variables update when I swith between the two brand modes. For example the font family is changing as intended, but not the size. However, if I select a component with the text style already in use and reselect the same text style then it updates itself to the correct size. What is causing this and is someone else experiencing this?

I’ve been playing around with figma make and am quite impressed. However, when I copy the file into Figma Design there are quite often problems with the text.  Either it is overlayed or it is forced to a new line. Screenshots attached.   The text boxed are somehow smaller in the actual figma file than in figma make. Aslo to keep on working with the figma file all these containers and paragraphs are a bit ove

Just thought I’d share for posterity as this almost drove me insane! I’d set up basic light / dark color modes and variables, which worked almost everywhere except for a few frames. It turns out i’d copied some assets from another project, and the appearance tab had exposed the variable modes for them, rather than the ones in the current file. The solution was to go the longer way through [blue] to the variable mode. 

i worked on figma make - and created a flow - suddenly now it becomes blank - blank white screen - even older version figma files are not working  Please follow updates in our status page: https://status.figma.com/ Posts originally published in other forum topics have been merged into this one to keep things tidy.

When creating interactive prototypes in Figma, only vertical lists support mouse wheel scrolling. Horizontal lists cannot be scrolled with the mouse at all—you have to drag to view the content. What a terrible design! Your interactive prototype features are absolutely awful. Can you please optimize this properly in the next update?

Icons wrapped and with scale applied do not work properly anymore after latest update.Note on updates in general: everytime there is a new update I have noticed something breaking in Figma. For the price paid for the service it would be great if all the new implementations went through thorough testing everytime. It is quite annoying to have to find work arounds every new releases to avoid these bugs. 

I only need 1 full site , and  I set all member  free on my team .but the bill shows that I need to pay for 2 full-seat. How can I delet the additional full-seat from the bill ?  Could you connect me with the support team to cancel the seats ?[a screenshot redacted by forum admin/moderator to remove PII]