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Hello Figma Support,I accidentally subscribed to a paid annual plan and was charged unintentionally. As soon as I realized the purchase, I immediately canceled the subscription within 24 hours.I have not used any paid Figma features, and this subscription was made by mistake. Because of this, I would kindly like to request a full refund for the total amount charged.The subscription amount was USD 192, and the total charged to my card in Brazilian currency was BRL 1,031.36.I would really appreciate your understanding and consideration regarding this accidental purchase.Best regards,Maria Rita

i would like to refund pretty please. because i don’t think i gonna need that much[redacted by moderator to remove personal information]

We have tried to complete the payment using 4 different cards, but all of them were declined by the system. We kindly request immediate assistance regarding this issue.Even though there is no problem related to us, we constantly receive the error message "your card has been declined". My bank says that all it’s ok.Help us please!

Interaction is not working properly. For example, I have an interaction where clicking it should go to the next variant. However, when I hover over it, the variant changes to the hover state even though the interaction is not supposed to trigger on hover.

I recently published a new version of my Figma plugin.Could you please check whether statuses such as “In Review” are being displayed?Sorry to trouble you, and thank you in advance.

Hey everyone,                                                                                                                                                                                                                                                                                                                   I've been running into a weird issue with publishing library component updates since this Monday and wondering if anyone else has seen this.                                           The pattern keeps repeating:                                                                                                                                    - I can publish a few component updates successfully  - After publishing several, it stops working and I can't publish anymore                                                                          - The next day it works again temporarily                                 - But after a few more publishes, it stops again              

I hit my monthly cap with 15,000 AI credits and couldn’t get an answer on how to purchase more, so I created another account and gave that account access to work on my project.  I upgraded that account to 15,000 AI credits as well, but even though they were purchased I keep getting a message than I have none remaining.  I figured it was a temporary bug, but it’s now been almost 2 weeks without any change or work completed.  How can I get access to these credits?

Hello figma I paid for figma professional plans and I was debited but I saw this mail that my payment couldn't be processed and i was debited from my bank account.

The majority of my Figma make files are presenting Something Went Wrong Errors with a request ID. I am unable to make changes to these either via the prompt window.  

Hey there, we’ve experienced some layout issues over the last couple of weeks between our design and dev team. Multiple developers commented, that some designs seem to be broken – however they are displayed correct when our designers enter the figma file with their admin account. I’m not sure how far the discrepancy goes, but what I can say is that it has to do with auto layouts that seem to get stuck in dev mode. If designers update components, the auto layout within the file updates as well. However, sometimes the same component in dev mode looks like it is stuck in a fixed size frame and will be cut at the edges. The only solution that fixes this problem is, that you delete the auto layout and create the same auto layout again. As mentioned, this is pretty annoying as there is no chance for our designers to see the problems that the devs are experiencing. And on the other hand if the layout is not clearly a mistake, the Devs might as well implement components where they might not se

I can create new pages but when I add a new breakpoint (tablet or mobile), the page goes blank and I have to kill the tab and reopen the file. This has been very frustrating.

I built the website using Figma Make. The images display normally while editing and in preview mode. However, once I publish the site, all the images disappear, both in the preview and on the live domain.  Where could I be going wrong?

Hello Support Team,I have been using the Figma Make AI feature regularly, and it works really well for my design work. However, the monthly free AI credits are limited and run out quickly.Could you please tell me how to purchase additional Make AI credits separately? Also, is there any more cost-effective way or discount package to buy extra credits? Please guide me on the specific purchasing steps and preferential options.My contact info:Name: zedEmail: [redacted]Thank you very much for your help!

I cancelled my subscription on May 7, yet I was still told it would only be cancelled on May 13 and I was charged anyway. If I cancelled before the renewal date, there should have been no charge. They stole my money after I had already cancelled my subscription. Very disappointed with how this was handled.

Hey!can any one help me understand why I keep getting this error when I go to upload my Frames? The plug in was working fine up until this point. I have gone through troubleshooting - the frame width matches, cleared the cache and the style exist already in my website. but no matter what I keep getting this error message.  

Hi there, My team received config codes, but upon immediately trying to redeem my own code I received an error message saying “This code has reached capacity”. We believe there may also possibly have been some mix up with codes among our team, but would appreciate any help on getting this resolved!Thank you!

Hi Figma team,I'm following up on my plugin Rond, which has been under review for over two weeks without any updates.I'd really appreciate a quick status check, or a heads-up if there's anything on my end that needs attention.Thanks for your time!

Hi everyone,I wanted to reach out on an ongoing billing issue with our Figma Organization plan, as support has so far only clarified the billing structure but not addressed our actual concern.To recap the situation:We briefly upgraded our account to an Organization plan with 1 Full and 1 Dev seat and were correctly charged €73.15 for a short usage period.Shortly after that, we downgraded the account back to View Mode because we did not intend to continue using Full or Dev seats.Despite this downgrade, our account was charged €960 for an annual renewal of the Organization plan (2026–2027), which includes those seats.Support confirmed that this €960 charge is the standard annual renewal for the plan. However, our understanding is that the downgrade to View Mode should have cancelled or prevented any further commitment to Full/Dev seat licensing going forward. We want a refund for the not intended payment of 960€.Thanks in advance for any clarification or help.

Ive been building a prototype journey that has different images e.g. a map, cards with profile photos etc and it picks and and chooses whether it decided to display them or not. iv’e prompted time and time again to say please display, ask why etc - and i cannot get a consistent prototype showing images at all. any ideas??  

The so far generated designs are not showing up in the preview panel. Refer the attached screenshot for the reference.

Hello, the last fee was automatically charged, but I was unaware that it was being billed regularly. Since I haven't used the service at all after the payment, is it possible to get refund? 

We have already purchased and paid the annual Figma subscription fee for 7 users until this time next year in the amount of €468.00.However, it appears that we are being charged again for the same subscription period. Attached you will find all proof and supporting documents related to this payment.Could you please review this issue and clarify why a new invoice has been issued?Thank you in advance for your assistance. [redacted invoice by forum moderator to remove PII]

I recently logged into my Figma and it shows I’m on the Education plan but I'm not sure what is the expiration date. I read that it lasts for 1 years, but is it possible to know the exact date as I don’t want to suddenly get logged out from my school project while I'm in the midst of it. 

Our account is currently locked, and our payment due date was May 7. We would like to proceed with the payment; however, we currently require only 3 seats and would like to reduce our subscription from 4 seats to 3 seats.We already removed 1 seat from our account; however, the billing section is still showing payment for 4 seats. We are also unable to find the proper seat management or invoice update options in the billing section of our account settings to make these changes from our side.Kindly help us reduce the seat count and share the updated billing/payment details accordingly so we can complete the payment process. 

Hi Figma Community Support,I am reaching out here in a state of emergency. Our premium Figma account has been locked for 2 days due to a payment failure, and every single one of our client projects is locked inside.We are currently losing client trust because we cannot access the designs they have paid for. We have been completely handicapped and cannot move forward with our business.The Situation:We attempted payment with multiple cards (used successfully for other international payments), but Figma declined them for "unknown reasons." Current Blocker: Our invoice now says "can no longer be paid on Stripe," and we have received no reply from support to provide an alternative payment method. We have sent emails, left a voicemail, and tried calling, but have heard nothing back while our business remains at a standstill.Escalation Info:Account Email: design@solguruz.comPlease, we need a billing representative to manually intervene, provide a working payment link, or temporarily unlock th