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Question

Annual plan lapsed into a locked team + overdue renewal invoice — how to reduce seats instead of paying the old amount?

  • July 7, 2026
  • 1 reply
  • 15 views
Darina Assalauova

Hoping someone here has been through this. I'm the admin of a Professional team. I have so bad experience with that subscription.

What happened:
- Our annual plan renewed on June 29 for our old seat count (4 Full + 6 Dev), generating an invoice for 1,632 USD.
- We no longer need that many seats — going forward we only need 2 Full + 5 Dev.
- The renewal date had already passed, so the "Review seats" modal was no longer available and I couldn't reduce seats myself.
- The invoice went overdue, the whole team is now locked (view-only, nobody can edit), and Settings now shows a "Reactivate plan" option plus a monthly renewal date — so the annual plan seems to have come off and the account flipped to monthly.

My questions:
1. Does anyone know if the overdue annual invoice gets voided automatically once the annual plan lapses, or do I have to ask Support to cancel it? It's still showing as overdue and keeping the team locked.
2. Is the cleanest path just to let it drop, then rebuild the subscription at the seats I actually need? But how many days i should wait till it downgraded to the Starter

I've opened a Support ticket but haven't heard back yet, and the whole team is blocked from working. Any pointers on the fastest safe way to end up on 2 Full + 5 Dev without paying for seats I don't need would be hugely appreciated. Thanks!

Support request #: 2001221

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • July 7, 2026

Hey ​@Darina Assalauova , Celine from the Figma Community Support team here! Thanks for reaching out, and I'm sorry to hear your team is currently blocked.

I was able to see your support case (#2001221) and have added a follow-up note internally to increase its visibility. I can confirm that your support ticket has been assigned to an agent, and they are currently investigating it.

Because your questions relate to your subscription renewal, overdue invoice, and seat configuration, our Support team will need to review your account before confirming the best path forward. They'll be able to advise you on the status of the overdue invoice, your current subscription, and the available options to get your team back up and running.

In the meantime, if you have any additional details to share, please continue the conversation directly through your existing support case, as the Support team will be best equipped to assist you from there. Thanks for your patience while they investigate this for you!

 

Update: The support agent replied to you, please check your inbox when you can!
For your information, they’ve escalated your request to our internal team to review the overdue annual invoice and your renewal options. They will get back to you as soon as they have an update. Please continue the conversation directly via your support case as they are best equipped for the investigation.
I’ll go ahead and close the topic here, thanks for your understanding!

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