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Question

Email Changed

  • June 13, 2026
  • 1 reply
  • 7 views

Jeff Janelle

My work address is no longer accessible since I don’t work there anymore. I have no way to get emails there and the login is asking for an authorization number. I need to get my login changed. How can I do that? I  can be reached at [redacted by moderator to remove personal information]

1 reply

Tom Reem
Figmate
  • Figmate
  • June 13, 2026

Hi ​@Jeff Janelle — welcome to Figma Forum, and thanks for flagging this.

Account-related changes like this need to be handled directly by our Product Support team — we're not able to access or edit account settings from here, and we want to make sure your information stays protected. I've opened a ticket on your behalf; your case number is: 1960532. I also removed the personal information from your original post.

Depending on how your account was set up, you may need to loop in your former employer at some point. For example, if your Figma account was tied to a company-managed email or SSO, there may be additional verification steps on their end. Product Support will be able to provide more specifics related to your scenario.

Please keep an eye on your current email inbox — the team will follow up there with next steps. 🙏🏻