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Question

Urgent: Organization downgrade request before renewal (Support #2000703)

  • July 7, 2026
  • 1 reply
  • 17 views
Kim HyungJoon

Hello,

I'm looking for some help regarding my Organization plan.

I contacted Figma Support on June 29 to request a downgrade from an Organization annual plan to a Professional plan with 2 Full Seats.

Since I didn't receive a response, I submitted another urgent support request today.

Support Request:
#2000703

Our renewal date is July 15, 2026, and I'm worried that the plan will renew before my request is processed.

Could someone please check whether my request has reached the appropriate team or help escalate it?

I understand that the forum cannot process billing requests directly. I'm simply hoping someone can help route my existing support request to the correct team before the renewal.

Thank you very much.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • July 7, 2026

Hi ​@Kim HyungJoon, 

 

Thank you for reaching out about your Organization plan downgrade request.

 

I've looked into your account and can see that one of our Enterprise Support specialists has already replied directly to you in ticket #2000703.

I've added an internal note indicating that you've also reached out here on the forum to ensure your request gets the visibility and priority it deserves, especially with your July 15th renewal date approaching.

 

Please rest assured that your ticket is already being handled by the right team, and you're connected with one of the best specialist for your needs.
To streamline communication and avoid any confusion, please continue the conversation directly through your support ticket email, where our specialist can assist you.

 

Thanks!

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