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payment problem with FIGMA

  • July 7, 2026
  • 3 replies
  • 46 views
Nemanja Marjanovic

I HAVE PAYMENT PROBLEM

 I paid PRO plan on FIGMA, FULL SEAT, FIGMA charge 20eur from my visa card but I didn't get invoice or PRO Plan - still funds are charged from Figma -  just received confirmation from the bank. I’m still on free Plan
This is fraud

Best answer by Celine_

Hey ​@Nemanja Marjanovic , Celine from the Figma Community Support team here! Thanks for following up. I understand it's concerning that your account hasn't been upgraded even though the payment has already been confirmed by your bank.

I was able to see your support case, and I've added a follow-up note internally to increase its visibility.

I can also confirm that a Support agent has already replied to your ticket and is currently waiting for your response so they can continue investigating this transaction. To securely locate the correct subscription, they'll first need a bit more information from you.

When you have a chance, please check your inbox and continue the conversation directly through your support case. Our Support team will be best equipped to investigate what happened with the payment and help get this resolved. Thank you for your patience.

Update: The support team was able to resolve your issue! The agent has cancelled your plan and processed a refund to your original payment method.
You can now subscribe to the Professional plan with the team you have chosen. 
Please continue the conversation directly your case support if you need further assistance. I’ll go ahead and close the topic here, thank you!

This topic has been closed for replies.

3 replies

Nemanja Marjanovic

I paid for the Pro plan, but I have neither received an invoice nor been upgraded to the Pro plan. My account is still on the Free plan. This happened three days ago.

Support is not responding, and the issue is still unresolved. I have received confirmation from my bank that the funds have been charged.

We will now resolve this matter through a lawyer, since the people at Figma are apparently unwilling to respond and explain how this is possible.

I already open ticket few days ago - still nothing!! 
https://help.figma.com/hc/en-us/requests/1997972.

Nemanja Marjanovic

I paid for the Figma Pro plan three days ago, yet my account has not been upgraded and remains on the Free plan. I have also not received any invoice or proper confirmation from Figma.

The payment has been confirmed by my bank, which means the funds were taken, but the service I paid for has not been provided.

Figma support has failed to respond or resolve the issue in a reasonable timeframe. This is completely unacceptable for a company of this size.

Since Figma is ignoring this matter and has not provided any explanation, I will now escalate this through legal channels0.

I already open ticket few days ago - still nothing!! 
https://help.figma.com/hc/en-us/requests/1997972..0.

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • July 7, 2026

Hey ​@Nemanja Marjanovic , Celine from the Figma Community Support team here! Thanks for following up. I understand it's concerning that your account hasn't been upgraded even though the payment has already been confirmed by your bank.

I was able to see your support case, and I've added a follow-up note internally to increase its visibility.

I can also confirm that a Support agent has already replied to your ticket and is currently waiting for your response so they can continue investigating this transaction. To securely locate the correct subscription, they'll first need a bit more information from you.

When you have a chance, please check your inbox and continue the conversation directly through your support case. Our Support team will be best equipped to investigate what happened with the payment and help get this resolved. Thank you for your patience.

Update: The support team was able to resolve your issue! The agent has cancelled your plan and processed a refund to your original payment method.
You can now subscribe to the Professional plan with the team you have chosen. 
Please continue the conversation directly your case support if you need further assistance. I’ll go ahead and close the topic here, thank you!

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