환불요청

Hi ​@이혜란ㅎㅎㅎㅎㅎ, 

I hope it’s OK to reply in English.

I understand you’re asking to cancel your plan and remove the recent invoice.

For security and privacy reasons we can’t handle billing issues directly in the forum.

I’ve gone ahead and created a support ticket(#1805099) on your behalf using the details you provided, so our team can review it and follow up directly via the ticket email.

In the meantime, this guide explains how to cancel your plan and may be helpful: Downgrade or cancel your plan

Please note that payments for Figma subscriptions are generally non-refundable. For details see our refund policy.

Thanks,

환불 요청합니다.

취소가 되지않아서 이달도 결제되었습니다. 확인부탁드립니다

Hi there, thanks for reaching out. I hope it’s okay for me to reply in English.

I understand that you were charged for your plan renewal, even though you didn't intend to continue using your Figma plan.

I have located your support ticket (#1991499) and have escalated it internally with the team to help prioritise it.

In the meantime, you can follow the steps below to cancel your plan (if you haven’t already) to help prevent any further charges while your request is being reviewed:

1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
2. Click Admin.
3. Select the Settings tab.
4. In the Plan section, click Cancel plan.
5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

You can find more details on how to manage your subscription as well as our refund policy here:

Downgrade or cancel your plan

Hope this helps and appreciate your patience while the team reviews your request 🙏🏻

환불 요청합니다.

취소가 되지않아서 이달도 결제되었습니다. 확인부탁드립니다

환불 요청합니다.

취소가 되지않아서 이달도 결제되었습니다. 확인부탁드립니다

요금제는 취소처리해두었습니다
 

Hi ​@이영지 and ​@전소희, thanks for reaching out. I hope it's alright for me to reply in English.

I understand that your plans renewed unexpectedly. I've gone ahead and created a support ticket for each of you so our Billing team can review your requests.

Here are your ticket numbers:

• @이영지 – Ticket #2000837
• @전소희 – Ticket #2000843

In the meantime, you can find more information about managing your subscription, including our refund policy, here:

Downgrade or cancel your plan

Thank you for your patience while the Billing team reviews your requests.

Please keep an eye on your inbox, as they'll follow up with you directly on your ticket.

환불 부탁드립니다.

취소하지 않으셔도 됩니다. 확인부탁드립니다

요금제는 취소 처리되었습니다.

Hi ​@ᄒᄒDD, thanks for reaching out. I hope it's alright for me to reply in English.

I've gone ahead and created a support ticket for our Billing team to review your refund request. Your ticket number is #2001082.

Please keep an eye on your inbox, as someone from the team will follow up with you directly.

As all of your concerns are now being handled through your support ticket, I'll go ahead and close this thread to keep the conversation in one place. Thanks again, and I hope the team is able to get this sorted out for you soon.

Note: For anyone else who comes across this thread with a similar concern, we're not able to assist with billing issues directly here on the forum. Please contact us through the Help widget inside Figma, or submit a request through our contact form, and our Billing team will be happy to help.