Dear Figma Support, We currently have 10 full-seat Figma licenses on an annual subscription, which have already been paid for. we added 30 additional full-seat licenses. We would now like to reduce these additional licenses from 30 to 13, resulting in a total of 23 active full-seat licenses (10 existing + 13 additional). We would appreciate your assistance with the following: • Please confirm the process for removing the extra 17 additional licenses. • Please provide complete details regarding the additional licenses, including any impact on our subscription or billing. • Kindly confirm whether the invoice for the additional 13 licenses will be issued separately and share the expected billing details. • Is it possible to pay separately for the additional 13 full-seat licenses? We would like to use a different credit card for this payment. We look forward to your confirmation and assistance. Note: Our existing 10 annual full-seat licenses have already been paid.
Removing the unpaid extra 17 additional licenses
Best answer by Celine_
Hi
I was able to see your support case and can see that one of our Support agents has already replied. Sharing a high-level update here as well in case you haven’t seen yet:
Before reviewing the billing impact and available options, the Support team first needs to confirm your intended seat configuration. In particular, they're looking to understand:
- The final number of Annual Full seat
- The final number of Monthly Full seats
- The number of Collab seats you'd like to keep
This is important because the available options and billing can differ depending on whether the additional seats should remain annual (co-termed with your current subscription) or be converted to monthly seats.
When you have a chance, please check your inbox and continue the conversation directly through your existing support case with those details. The Support team will then be able to review your account and advise you on the next steps, including the billing impact and payment options.Thanks for your patience, please continue the conversation directly via your support case, I’ll go ahead and close the topic here.
Hi
I was able to see your support case and can see that one of our Support agents has already replied. Sharing a high-level update here as well in case you haven’t seen yet:
Before reviewing the billing impact and available options, the Support team first needs to confirm your intended seat configuration. In particular, they're looking to understand:
- The final number of Annual Full seat
- The final number of Monthly Full seats
- The number of Collab seats you'd like to keep
This is important because the available options and billing can differ depending on whether the additional seats should remain annual (co-termed with your current subscription) or be converted to monthly seats.
When you have a chance, please check your inbox and continue the conversation directly through your existing support case with those details. The Support team will then be able to review your account and advise you on the next steps, including the billing impact and payment options.Thanks for your patience, please continue the conversation directly via your support case, I’ll go ahead and close the topic here.
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