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Urgent: No Response to Billing Tickets #1999192 and #1999224 – Invoice Still Missing

  • July 7, 2026
  • 1 reply
  • 26 views
Lasha3

Hello,

I am posting here because I have been unable to get assistance through Figma Support.

I was charged for my Figma subscription, but I have not received the invoice, and it is not available in my account. I need this invoice urgently for accounting and tax purposes.

I have already contacted support multiple times:

  • Ticket #1999192 – No response has been received.
  • Ticket #1999224 – This ticket was marked as Resolved, but my issue was not resolved, and I did not receive the requested invoice.

I have already provided proof of payment, including my bank statement showing the transaction. My account is not associated with any team, and I am the account owner.

I would greatly appreciate it if someone from the Figma team could review my case, reopen the closed ticket if necessary, and send me the invoice as soon as possible.

Thank you.

Best answer by Celine_

Hi ​@Lasha3 , I'm Celine from the Figma Community Support team, happy to help clarify what's happening with your support requests.

First, I want to reassure you that your case hasn't been overlooked. Ticket #1999224 was closed because it was merged into ticket #1999192, so all the context is now being handled in a single support case.

I can also confirm that your support case #1999192 has been assigned to a support agent, and they have already replied to you. They're currently waiting on your response to move forward with the investigation. To verify ownership of the card associated with the account for security purposes, they'll need a bit more information from you before they can assist with the invoice request.

Please check your inbox (and spam folder just in case) and continue the conversation directly through your existing support case. Our Support team will be best equipped to help you with the next steps and provide clarification as quickly as possible.

As a reminder, we're unable to handle billing issues here on the Forum due to security and privacy reasons.

Thanks for your patience! 🙏

Update: The support agent has replied to you and sent the invoice. Please check your inbox, I’ll go ahead and closed the topic here as it’s been resolved. If you have further questions about your invoice, please continue the conversation directly via your support case, thank you!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • July 7, 2026

Hi ​@Lasha3 , I'm Celine from the Figma Community Support team, happy to help clarify what's happening with your support requests.

First, I want to reassure you that your case hasn't been overlooked. Ticket #1999224 was closed because it was merged into ticket #1999192, so all the context is now being handled in a single support case.

I can also confirm that your support case #1999192 has been assigned to a support agent, and they have already replied to you. They're currently waiting on your response to move forward with the investigation. To verify ownership of the card associated with the account for security purposes, they'll need a bit more information from you before they can assist with the invoice request.

Please check your inbox (and spam folder just in case) and continue the conversation directly through your existing support case. Our Support team will be best equipped to help you with the next steps and provide clarification as quickly as possible.

As a reminder, we're unable to handle billing issues here on the Forum due to security and privacy reasons.

Thanks for your patience! 🙏

Update: The support agent has replied to you and sent the invoice. Please check your inbox, I’ll go ahead and closed the topic here as it’s been resolved. If you have further questions about your invoice, please continue the conversation directly via your support case, thank you!

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