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Figma Motion video export is not working.

  • June 29, 2026
  • 10 replies
  • 275 views
jtreash

I’m having constant issues exporting gif, mp4 and webm, I get this message but nothing actually gets exported and gives me a weird message. Very disappointing that the main feature I was stoked on (video export from figma) is full broken for me. Even tried it with the Official Playground file and it’s still bugged. Back to after effects we go for now 💔

 

Best answer by David Hornsby

Video export capabilities only exist in the desktop app in versions at or newer than 126.4.0

Please update the desktop app to the latest version available from here and retry.

 

    10 replies

    Jaycee Lewis
    Figmate

    Hi ​@jtreash 👋 Thanks for flagging this, and sorry the video export isn’t working as expected. I appreciate you taking the time to do this. I'd like to open a support ticket for us. To investigate on our end, we'll need a few things — but no need to post any of it here publicly. I just want to confirm you're can share the following once the ticket's open:

    • The file URL (shared with support-share@figma.com, View access)
    • A screen recording showing the export attempt and the message you're seeing
    • The exact error message text (or a screenshot of it)
    • Relevant version info (browser/desktop app version, OS)

    Once you confirm you're good to share those in the ticket, I'll get it opened.

    Thanks! — Jaycee

    jtreash
    • jtreash
    • Author
    • New Member
    • June 30, 2026

    Yeah I can share this info

    Hi ​@jtreash 👋 Thanks for flagging this, and sorry the video export isn’t working as expected. I appreciate you taking the time to do this. I'd like to open a support ticket for us. To investigate on our end, we'll need a few things — but no need to post any of it here publicly. I just want to confirm you're can share the following once the ticket's open:

    • The file URL (shared with support-share@figma.com, View access)
    • A screen recording showing the export attempt and the message you're seeing
    • The exact error message text (or a screenshot of it)
    • Relevant version info (browser/desktop app version, OS)

    Once you confirm you're good to share those in the ticket, I'll get it opened.

    Thanks! — Jaycee

    yes I can share this info. 

    Caro_J
    • Caro_J
    • New Member
    • June 30, 2026

    I'm trying to export an animated frame. I get a message saying the video export will open in a new tab, but no new tab opens, so I can't export the video file.

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • June 30, 2026

    Hi ​@jtreash, Celyn here, stepping in for ​@Jaycee Lewis.

    I've gone ahead and created a support ticket for you so our team can take a closer look. Your ticket number is #1989840.

    When you have a moment, could you reply directly to the ticket with the following Jaycee mentioned above?

    • The Figma file URL (shared with support-share@figma.com with View access)
    • A screen recording showing the export attempt and the message you're seeing
    • The exact error message (or a screenshot of it)
    • Your version information (browser or desktop app version, and your operating system)

    This will help our team investigate the issue more efficiently. Thanks again! 

    jtreash
    • jtreash
    • Author
    • New Member
    • June 30, 2026

    Info attached ​@Celyn_L ​@Jaycee Lewis 
    Figma Desktop App version 126.3.12
     

    djv
    Figmate
    • djv
    • Community Support
    • June 30, 2026

    Hi ​@Caro_J, thanks for reaching out! 

    I’ve merged your topic into this similar existing one here on the forum, since you and ​@jtreash seem to be having the same issue. If you can provide the following as well, we can help get you connected with support to investigate this further: 

    • The Figma file URL (shared with support-share@figma.com with View access)
    • A screen recording showing the export attempt and the message you're seeing
    • The exact error message (or a screenshot of it)
    • Your version information (browser or desktop app version, and your operating system)

    We appreciate your cooperation, while we help our team get this information. 

      djv
      Figmate
      • djv
      • Community Support
      • June 30, 2026

      Hi ​@jtreash, thanks for providing this information! 

      I’ll share this in a note to the team on your behalf in your open ticket #1989840. 
      In the future, instead of replying here, you can actually send this over to our technical quality team directly by attaching it via email to your open ticket.

      We appreciate your patience and understanding while our team looks into this further. 

      David Hornsby
      Figmate

      Video export capabilities only exist in the desktop app in versions at or newer than 126.4.0

      Please update the desktop app to the latest version available from here and retry.

       

        Haroun Souirji

        Edit: found the solution

        Lee Costic
        • Lee Costic
        • New Member
        • July 7, 2026

        ​@jtreash ​@Jaycee Lewis ​@djv 

        Hey all! FWIW, I was having the exact same issue as ​@jtreash : When trying to export .mp4, .gif, or .webm (basically anything but svg), I got the same error: a message saying “video export opened in a new tab”, but no tab ever appeared, and consequently, no video was ever exported. 

        However, per ​@David Hornsby ‘s advice above, I just updated my copy of Figma (current version: v126.6.12) and this seems to have fully resolved the issue! When I click Export, the new tab appears with the video, and a link to download the file.

        This clears a huge roadblock for me, hope it works for everyone else as well!

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