Skip to main content
Question

Billing tickets #1991601 / #2002102 pending for 7 business days

  • July 7, 2026
  • 1 reply
  • 4 views
eduwill

Hello,

I would like to ask if someone from the Figma team could help review my billing case.

  • Ticket #1991601
  • Ticket #2002102
  • Invoice #0C59C4E9-0067

The issue concerns a seat adjustment from 24 seats to 15 seats.

The case has been pending for 7 business days, and the status is still showing “Registered.” This is now affecting our subscription renewal.

If anyone from the Figma team could help escalate this case to the Billing team, I would greatly appreciate it.

Thank you.

    1 reply

    Jaycee Lewis
    Figmate

    Hi, ​@eduwill 👋 I’m sorry that happened. I located both your support tickets. The ticket ID 2002102 is actively being worked and has its priority set to high. I added your forum post and a link to the previous support tickets as additional context. I’ll keep an eye on your ticket as well. Talk soon — Jaycee

    Terms & ConditionsAccessibility statement