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Report a Problem

Experiencing issues? Report them.

  • 2,228 Topics
  • 6,038 Replies
2227 Topics
Maurita Ament
Maurita AmentNew Member
asked in Report a Problem
Password protected prototype link is returning 404 but when I hit back button it loads fine.

My password protected portfolio link isn’t working anymore. Either on load or after entering password, it brings to 404 page. However, if i hit back it loads. However, a recruiter couldn’t load it when they hit back. I don’t understand whats happening.

581
y_toku
Figmate
Carol_Tai
Carol_TaiNew Member
asked in Report a Problem
Cannot log in to Figma

Hello, Figma team, Due to a enterprise update, I am being asked to update my equipment(laptop). I am able to log in to Figma on my old device, but am not able to log in to Figma on my new device. Are there any suggestions on how I should approach this? Thank you!

271
y_toku
Figmate
CS2
CS2New Participant
asked in Report a Problem
On Windows 11, the figma client is not as smooth as the web page

Same document, visible in zooming, moving, and the client gets stuck. Whereas in chrome it performs well.

391
y_toku
Figmate
fei7sssss
fei7sssssNew Member
asked in Report a Problem
Critical Performance Issue After Recent Update - Master Component Causes Freezing

Dear Figma Team, After updating to the latest software version, I’ve encountered a critical bug that severely impacts workflow. The issue is as follows: When using a master component containing multiple nested elements (including many sub-components from other components with deep hierarchies), both the Figma desktop client and web version freeze completely upon copying, instancing, or duplicating this master component. All functionality becomes unresponsive for approximately 30-60 seconds until the operation completes. Additionally, editing this master component (e.g., modifying text/data, toggling element visibility) results in extreme lag and unresponsiveness. This issue significantly disrupts productivity, especially in complex design systems. Steps to reproduce: Create/use a master component with deeply nested sub-components. Copy/instance/edit the component. Observe UI freeze and lag. Requesting urgent prioritization for this performance regression. Thank you for your attention!

621
y_toku
Figmate
Youssef Radah
Youssef RadahNew Member
asked in Report a Problem
Documents lost

Hello, I lost access to some of my documents since the last update that limit the free plan to 3 documents. What I want to know is whether I can regain access to the documents at least in view mode as a considerable amount of work went into them. I hope you can solve the problem. Thank you

81
djv
Figmate
Eric48
Eric48New Member
asked in Report a Problem
Text Align left shortcut not working

The Right and Center align text keyboard shortcuts work but the left align one does not. Anyone else find this issue?

132
Eric48
Joe SchianodiCola
Joe SchianodiColaNew Member
asked in Report a Problem
Images with Rounded Corners Exported As Blank

I’m trying to export images with rounded corners, but for some reason, the image fill renders transparent when in a frame or in an image layer with rounded corners. I even added a color fill below the image fill, and that color fill is rendered, but not the image fill. I can’t share access to my Figma file since it is for a sensitive client project, but I hope these screenshots can provide sufficient details. Anyone got advice? When exporting an image with rounded corners, the image fill renders transparent. When exporting an image with regular/square corners, the image fill renders normally and exports normally. When exporting an image with rounded corners, the image fill renders transparent yet the color fill added behind it renders normally—it’s just the image that does not render in the export.

402
Joe SchianodiCola
Josh22
Josh22New Participant
asked in Report a Problem
Multiple if statements on a single control do not work correctly

I am building out a 2-level navigation sidebar. I have a button that does this: IF A and B { Do X } IF A and C { Do Y } The button stops working entirely unless I remove one of the statements. Using the ELSE statement is entirely useless as it breaks the next IF statement. What is the point of prototyping using conditional statements if when using more than one it breaks?

160
Josh22
B
BTVNew Member
asked in Report a Problem
Can't login after switching email

I changed the email associated with my Figma account. I am leaving the company, so I switched it to an alias email that the company set up and now I can’t log back to the desktop app. It will only allow login through the browser.

393
Celine_
Figmate
Chukwunwike Nwosu
Chukwunwike NwosuNew Member
asked in Report a Problem
Missing project

I was working on a project, slept my computer for4 some minutes, woke my computer up, saw the project for about a second before figma restarted on it’s own and now i can’t find the project anywhere.

181
Gayani_S
Figmate
JettyLou
JettyLouNew Participant
posted in Report a Problem
Backspace Delete Note Working 2/12/25

Hi! Is anyone else having issues with the backspace or delete key when typing in the text box? I’ve been having this issue for 2-3 days now. I even restarted my computer thinking it was an issue with macbook. Thank you!

862
JettyLou
Catia Santos
Catia SantosNew Member
posted in Report a Problem
PDF Export

Hi guys! Just to say that the pdf export feature not always works well with large files. The best way to export is on desktop application but at least should have a loading bar, otherwise people will think the app crashed.

170
Catia Santos
Georgeyboy
GeorgeyboyNew Member
asked in Report a Problem
No option for auto height on text

The option for auto height on a text box has completely disappeared. Where has this gone to?

502
Celine_
Figmate
Tim_Chege
Tim_ChegeNew Member
posted in Report a Problem
Urgent Bug! Elements in components become invisible and their properties chnage themselves after a short time of copying into files

Elements such as icons and text disappear when you copy a mock into another file. Also some properties seem to change.All libraries used are already added in the file and weird thing is that the components would be visible when you initially copy-paste the mocks but then somehow become invisible at some point later-on. You can see the components in the layers list and see their boundary when you hover but they don't appear on screen.They however become visible when you detach the components of which is by far an ideal solution.Please help. This is urgent for our shipping deadline

481
Celine_
Figmate
Jarich Bockstael
Jarich BockstaelNew Member
asked in Report a Problem
Component layout changed after merging to main branch

After merging our big navigation component, the component completely changed layout (Auto layout, spacing, text alignment, padding) and duplicated some layers in different levels of the larger component. Component in branch: Component after merging to master: Component after merging used in the navigation with padding and allignment completely changed: This seems to be a critical bug, Even after fixing the errors in the master component, after merging other unrelated branches that did not touch this component the errors reemerged.

160
Jarich Bockstael
M A R I U S
M A R I U SNew Member
asked in Report a Problem
Can't move Projects into sections

When I try organising my favourites in sections the projects always jump out of the folder.

102
M A R I U S
Thomas_Cramer
Thomas_CramerNew Participant
asked in Report a Problem
Component instance not scaling as expected

Hi I have created a somewhat basic slider as a component. It contains different variants. Slider component - regular width When I try to make an instance of the component wider, it doesn’t behave as expected: Scaled slider component But if I detach the component the scaling works? Detached component - scaled What makes it even more strange is that if I then make the detached instance into a component again it still behaves as expected? But then it is its own main component. Detached component made into a component gain and scaled What might I be missing here? Thanks

240
Thomas_Cramer
Design_LB
Design_LBNew Member
asked in Report a Problem
Variables are NOT Updating

I am noticing in Figma UI3, that not only are my variables aren’t linking to elements, but they’re not updating whenever I make an update. Why is that? I’ve tried restarting my computer, etc., nothing happens. Is there a preference setting available that I can make to change this?

1622
Design_LB
Johnson_Ryan
Johnson_RyanActive Member
asked in Report a Problem
BUG: Aspect lock + variables with non-default mode

When applying mode-aware variables to layers having aspect ratio locking in place, when switching to a non-default variable mode, autolayout gets confused. Example file:

231
y_toku
Figmate
Carlota
CarlotaNew Participant
asked in Report a Problem
Figma not opening in Catalina 10.15.7

Hello everyone, I have downloaded Figma to use in this version of my laptop but it is not opening. Any dialog is popping up saying that Figma is not compatible with this version. When I click the Figma icon in the applications folder to opening, it just stays jumping on the navbar donw the page and never opens. I hope somebody can help please. I don´t is anything related with some system permissions but a dialog to login should come up.

249416
hou0509
Mihir
MihirNew Member
asked in Report a Problem
Has the Figma app been slow lately?

On a macbook pro 2.3 GHz 8-Core Intel Core i9, running Sequoia 15.1.1For the last month or so I’ve noticed performance issues with the Figma app. Files open slower, pages take longer to load up for the first time and when I’m sharing my screen over a Microsoft teams call the performance is near shambolic! The files lag and are slow to respond to movements. Anyone else facing similar issues?

3928
Harmony_Steel
Behnam Atefi
Behnam AtefiNew Member
asked in Report a Problem
How to deactivate the "Simplify instances" for many components at once?

HiI want to turn the Simplify instances off for +400 components at once but it’s impossible!But it was possible to turn this one with one action. What can I do?

211
Behnam Atefi
Daniyar Basharov
Daniyar BasharovNew Member
asked in Report a Problem
For several days now, masked rasters have been scaling to fit the width of the mask, FIT to mask size. It's ridiculous.

For several days now, masked rasters have been scaling to fit the width of the mask, FIT to mask size. It's ridiculous. Macos SEQUOIA 15.0 (24A335), FIGMA 125 0 8, IMAC 2017

272
ksn
Figmate
AloloGamer
AloloGamerNew Member
posted in Report a Problem
I found an issue when I subtract rectangle with radius 40 from another rectangle with no radius

First rectangle with radius 40 Second rectangle with radius 0 Result of subtraction Dear Figma team, I hope you are doing well, I have found an issue when I have tried to subtract rectangle with radius 40 with another rectangle with radius 0, I expect the subtraction will be with the same radius “40” but I found one edge with 40 radius and the other one with 0 radius. Another notice when I rotate the rectangle “with radius 40” 180 degree and then I subtract it from the rectangle “with radius 0” the result of subtraction was the two edges with radius 0. Rotate rectangle 180 degree Result of subtraction after rotation I hope guys that you fix this problem. ThanksAloloGamer

231
djv
Figmate
MQ Designs
MQ DesignsNew Member
asked in Report a Problem
Lost Figma Community Files & Reupload Issue

Dear Figma Support Team, I hope you’re doing well. I’m reaching out regarding two critical issues I’m experiencing with my Figma Community files: Lost Files – I recently noticed that all my files on the Figma Community have disappeared. I can no longer access them, and they are not visible on my profile. Reupload Issue – When I try to reupload the files, I encounter an error preventing me from restoring them. These files are essential to my work, and I’d greatly appreciate your assistance in recovering them or understanding what went wrong. Please let me know if you need any additional details to investigate this further. link: figma.com/@mqdesigns Looking forward to your prompt response.

181
Gayani_S
Figmate

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