Hey @XuanEr LU - thank you for checking in with us here! It doesn’t look like the link to the file you were providing came through on your post. However, I looked up your ticket number, and I see it included there, and that it is already assigned to someone on our support team.
Please note: moderators on the forum are not able to take any action when it comes to accounts/teams/files/etc. and we cannot guarantee what options will be available to you in this situation.
Someone will be in touch with you via your ticket soon. Thank you for your patience.
