Three Dev seats were mistakenly purchased under separate Professional teams due to a misunderstanding of Figma’s team-specific seat billing.
We intend to use all three Dev seats under our main team.
We’ve already submitted a support ticket and would appreciate any help escalating it internally, as the amount involved is significant and the issue is affecting our current development workflow.
Hey there, thanks for reaching out!
I've located Ticket #2139220 internally and flagged it with our customer support team. We will review the account and follow up with you directly by email.
Since this involves billing details specific to your account, I'm not able to review the charges or confirm any outcome here on the Forum, that part has to happen through your ticket.
On the Professional plan, each team runs its own independent subscription. Seats purchased under one team are billed to that team specifically and don't automatically move to a different team. That's usually what's behind seats ending up split across teams like this. You can read more in Manage billing on the Professional plan.
Thanks for your patience int the meantime!
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