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IamVirtue
IamVirtue
New Member
September 17, 2026

Stuck in Daily Billing Loop on Free Starter Plan (Emails Bounced) – Need Help Stopping Card Charges

Hi everyone,

I am stuck in an automated billing loop and desperately need a Figma staff member or billing agent to manually intervene.Here is the situation:

The Problem: Figma's automated billing system is attempting to debit my wallet/card daily for a Professional subscription that I already discontinued.

Plan Status: My account dashboard currently shows I am on the Free / Starter plan on any of my projects. There is no active subscription to cancel.

Attempted Contact: I tried emailing support twice support@figma.com starting 4 days before my project subscription was due to expire, but both of my emails bounced back completely.

Current State: I have completely deleted the project I was working on, and before I did I check he setting admin to be sure the plan was downgraded, and I do not have any paid or Professional teams active on my account. Despite this, the automated payment retry loop will not stop hitting my bank account.

Because my dashboard says I am on the Free plan, I have no way to stop these daily charge attempts myself. Can a forum moderator or support agent please look into my account, escalate this to billing, and manually void the pending invoice loop?

Thank you.

1 reply

adamsmasher
Figmate
adamsmasher
Figmate
September 17, 2026

Hi, ​@IamVirtue. Thanks for your post, and it sounds like you’ve had a frustrating time trying to resolve your billing issue.

 

It sounds like you’re being invoiced for a period of time in which you had a paid seat for your account. If you upgrade to a paid seat, and then un-assign it, will still invoice you for the seat since it’s available for the rest of the month to re-assign to someone.

 

Since you can’t take care of this yourself and we can’t assist here via the forum, I’ve created a ticket for you with our support team - you should get that via email shortly. I recommend replying to that with any information about the invoice you can. 

 

Let me know if you have any questions, and have a great day!

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