Stuck in Daily Billing Loop on Free Starter Plan (Emails Bounced) – Need Help Stopping Card Charges

Hi everyone,

I am stuck in an automated billing loop and desperately need a Figma staff member or billing agent to manually intervene.Here is the situation:

The Problem: Figma's automated billing system is attempting to debit my wallet/card daily for a Professional subscription that I already discontinued.

Plan Status: My account dashboard currently shows I am on the Free / Starter plan on any of my projects. There is no active subscription to cancel.

Attempted Contact: I tried emailing support twice support@figma.com starting 4 days before my project subscription was due to expire, but both of my emails bounced back completely.

Current State: I have completely deleted the project I was working on, and before I did I check he setting admin to be sure the plan was downgraded, and I do not have any paid or Professional teams active on my account. Despite this, the automated payment retry loop will not stop hitting my bank account.

Because my dashboard says I am on the Free plan, I have no way to stop these daily charge attempts myself. Can a forum moderator or support agent please look into my account, escalate this to billing, and manually void the pending invoice loop?

Thank you.