Hi Figma Support Team,
less than an hour ago, I subscribed to the professional seat for a project and was charged $20. On a further look into my tasks, I found out the Professional features I need it for, have been completed with my previous subscription. And I do not need the for the tasks at the moment. I would like to kindly request a refund for the $20 charge.
Thank you for your understanding.
Best regards,
Chris,
Hey
I can see you already have a support ticket open for this (Ticket #2139651). For account security, we're not able to dig into billing details here on the forum. Our customer support team will review the specifics of your account and this charge there, and you'll hear back directly. You can review your current seats and any upcoming charges any time from Admin > Billing.
If you want more detail on how seat charges work on the Professional plan, this one's worth a look: Manage billing on the Professional plan.
Thank you,
Gayani
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.