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Tmartins
September 15, 2026
Solved

unable to receive rally reward incentive

Hello, I completed the Rally Figma research, I am however unable to receive the reward from Tremendous because my email address is unable to receive emails from tremendous rewards emails as it believes it’s spam and thus cannot be unblocked. I reached out to their customer support and they asked that I reach back out to Figma to request that the reward be sent to a different email so I can access it. 
thank you. 

    Celyn_L
    Celyn_LSolution
    Figmate
    September 17, 2026

    Hi ​@Tmartins, Celyn from the Figma Community Support team here. Thanks for reaching out!

    I understand that you completed the Rally research study but can’t receive the Tremendous reward at your current email address.

    I’ve gone ahead and created a support ticket so the team can assist you directly with this. Your ticket number is #2136620. Please reply to your ticket with the alternative email address you’d like to use.

    Thanks for your patience in the meantime! 

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    4 replies

    Celyn_L
    Figmate
    Celyn_LSolution
    Figmate
    September 17, 2026

    Hi ​@Tmartins, Celyn from the Figma Community Support team here. Thanks for reaching out!

    I understand that you completed the Rally research study but can’t receive the Tremendous reward at your current email address.

    I’ve gone ahead and created a support ticket so the team can assist you directly with this. Your ticket number is #2136620. Please reply to your ticket with the alternative email address you’d like to use.

    Thanks for your patience in the meantime! 

    TmartinsAuthor
    September 17, 2026

    Is it possible to send an email, I would like to avoid posting my email on the forum. if I can.

     

     

    adamsmasher
    Figmate
    adamsmasher
    Figmate
    September 17, 2026

    Hi, ​@Tmartins - stepping in for ​@Celyn_L. Your support ticket will actually come via email to you, so you don’t need to provide that email address in a reply here in the forum. You can reply to the email you receive and provide an alternative email address in a reply to that.  Let us know if you have any other questions - happy to help!

    TmartinsAuthor
    September 17, 2026

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