Support ticket 2136595

Question

We have been trying to get a response on ticket 2136595 from support. The ticket has been open for 13 hours and we have been unable to resolve the issue. How do I escalated and get a response?

adamsmasher · Answer

Hi, ​@Derek Ryder. Thanks for your post - I found your ticket and can understand why the issue is critical for you to resolve.Have you contacted your Account Manager? That can be helpful when you have urgent issues. I’ve gone ahead and flagged your request to the team, soyou should hear back soon. Thank you for your continued patience, and please let me know if you have any other questions.

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