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유도훈
유도훈
New Member
September 16, 2026
Solved

Help with Education verification linked to the wrong account

Hello Figma Education Support Team,

I accidentally created a separate Figma account using my school email address and completed the Education verification on that account, instead of my original account.

I then changed the email address on my original Figma account to my school email and tried to apply for the Education plan again. However, I still received a “Verification Limit Exceeded” email and could not complete the process.

I would like to use the Education plan on my original Figma account. Could you please review the previous verification and help transfer it to my original account, or reset the verification limit so I can proceed? The account I accidentally created with my school email has been deleted.

 

I can provide proof of my current student status and any additional information needed to identify the accounts.

Thank you for your help.

 

ksn
ksnSolution
Community Support
September 18, 2026

@유도훈 Got it - thank you.

In your case, you will need to reach out to our education team for further assistance. They will review and give you guidance on next steps.

Please email education@figma.com and someone will get in touch with you.

Appreciate your patience here!

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4 replies

유도훈
유도훈Author
New Member
September 17, 2026

 

Hello Figma Education Support Team,

I accidentally created a separate Figma account using my school email address and completed the Education verification on that account, instead of my original account.

I then changed the email address on my original Figma account to my school email and tried to apply for the Education plan again. However, I still received a “Verification Limit Exceeded” email and could not complete the process.

I would like to use the Education plan on my original Figma account. Could you please review the previous verification and help transfer it to my original account, or reset the verification limit so I can proceed? The account I accidentally created with my school email has been deleted.

 

I can provide proof of my current student status and any additional information needed to identify the accounts.

Thank you for your help.

urgent😭

 

[Moderator note: This post was merged from "Help with Education verification linked to the wrong account" into "Help with Education verification linked to the wrong account" on 17-Sep-2026.]

ksn
Figmate
ksn
Community Support
September 17, 2026

Hey ​@유도훈 - thanks for checking in. If I’m understanding correctly, you were approved for an education plan under your school email address. However, you intended to apply that plan to a team in your original account, that is under your personal email address.

 

The actions you took were the following:

  • You were approved for an education plan with your school email address.
  • You then deleted the account registered under your school email in order to free up the email. 
  • You then tried to swap the email of your existing/personal account to your school email address, in an attempt to get your education plan applied to a team in your original account.

Is this a correct assumption on my part?

유도훈
유도훈Author
New Member
September 18, 2026

That's correct. It was my mistake that the education plan was approved using a school email address that I never used, and when I tried to use the education plan by changing the email address in my personal account to the school email, it had already been approved, so I only received a message saying I had exceeded the verification limit.

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