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Sam Selldorff
New Member
September 10, 2026
Question

User has limited access next to their name even though I updated their account to full access

  • September 10, 2026
  • 4 replies
  • 15 views

A user on our account was upgraded to full access but it still says limited access next to their name. They are having issues with actions like moving files between folders and other tasks they should be able to do now. 

4 replies

Jaycee Lewis
Figmate
Figmate
September 10, 2026

Hey ​@Sam Selldorff 👋 Happy to help. One question to get us started — When you upgraded them, did you assign them a Full seat, or did you open the team members list and choose Grant member access next to their name?

I want to make sure I get us pointed in the right direction. — Jaycee

Sam Selldorff
New Member
September 10, 2026

I assigned them a full seat and double checked on the admin side. The user list is where it shows me they have full access but also says limited access

Sam Selldorff
New Member
September 10, 2026

Happy to send you a screenshot but not here since it contains people’s names