User has limited access next to their name even though I updated their account to full access

Hi @Eric_Daily, Celyn here, stepping in for ​@Jaycee Lewis.

Thanks for chiming in, I understand that you are encountering the same issue.

To clarify, a Full seat gives users editing access, however “limited access” can still appear if they’ve only been invited to specific folders or files and haven’t been granted access to the specific team, project, or file yet. 

Please try inviting the user directly to the team and this will give them access to all the team’s resources: Invite members to a team

Give that a try and let us know how it goes!