Get Solutions

We recently purchased a paid (Premium) Figma plan. Shortly after the purchase, our account was accidentally deleted. As a result, we currently cannot access or use the paid plan we have already paid for.We opened a support ticket about this issue, but it has not been processed yet and we have not received a response. We bought Figam because we need it 🤔

Now the service is getting worse since you make opening URLs in browsers, not Figma App as it was before. Please bring it back so that when user click to URL the Figma app is opened, not a browser. It was so good when you click to URL and the app opens! would be great if you bring it back

I updated my variables and now my components will not accept the new color variables. As shown here. I can manually reset but I want my variables to work! You can see that the applied variables disagree with the updated variables. Why are my components not inheriting the change?  

Is there a way to duplicate a Make file's code without duplicating the entire chat history? It looks like by default, the chat history is also duplicated when duplicating a Make file. I assume this entire chat history is passed to the LLM with each subsequent entry into the duplicated file’s chat, which presumably wastes tokens.

Hi everyone, I need some help with embedding a Figma prototype.I created two responsive website prototypes in Figma. When I open the prototype link directly in a browser, the interface adjusts correctly depending on the device (desktop or mobile), and everything looks fine.However, I embedded the prototype into a questionnaire (using Tally) to collect design feedback. The problem is that when I open the questionnaire on a desktop, the embedded prototype still appears in the mobile (phone-size) interface instead of switching to the desktop version.Does anyone know how to ensure that the desktop interface is displayed when the questionnaire is opened on a desktop device?For reference, the questionnaire platform I’m using is Tally.Thank you in advance!

Hi,I recently received a bill payment notification for a Professional Profile subscription that I never intended to sign up. The upgrade process is very misleading, and I was not aware I was committing to a paid plan. (Invoice ID: in_1T2divIvcqWR3dFDP4zWR6Fn)I kindly request a full refund for this charge.Thank you for your attention.Best regards, Alex

Hi Figma Team,I submitted my plugin, Studio Charts, for review about a month ago, and it is currently still showing as "In review."I wanted to reach out and see if there is any issue or if you need any additional information from my side to proceed. I have also ensured that my Stripe account is fully connected and verified.Could you please check the status of my plugin review and let me know when I can expect it to be published?https://www.figma.com/community/plugin/1594414102802159799/studio-chartsThank you for your time and help!Best regards,Lion Dada

I went through the educational pipeline and used sheer ID to verify.   I didnt have the option to upgrade my team at all.  Went and attempted to do it again, i reached my limit.   I reached out to Sheer ID themselves to talk to their customer support.   Confirmed that I am verified through them through emails.I figured it would take a few days.  Its been 3 days, and I dont have a means to upgrade my Team to Education.  I think something is borked for my Account on Figma?  Id honestly love some help, I am trying to learn and make this a part of my pipeline.I just think that something in the verification pipeline failed to trigger the Figma callback or something, but I dont know who to talk to regarding it. V/R

Hello fellow Figma friends,For the life of me, I can’t understand why I can’t see the MCP setting under Preferences. I can’t see it in Dev Mode or Design mode. Thanks in advance :)  

I’m experiencing a recent issue when exporting PNG files from Figma. Even with all elements aligned to the pixel grid (X, Y, width, and height are integers), “Snap to pixel grid” enabled, and no effects applied (like blur, shadow, or feather), the exported images are showing unwanted blur and visual glitches.This did not happen before — it seems to be a new behavior. I’ve already tried exporting at 1× and 2×, using slices, double-checked parent frames, removed auto layout, and ensured everything is aligned — but the problem still occurs.I’d like to know if this is a recent bug, a change in how Figma handles exports, or if there’s any fix I’m missing.

Hi everyone,I’ve encountered a persistent and critical issue with Variables in our Design System. It seems like a synchronization bug between the Variable data and the Canvas renderer.The Problem: When I update the HEX code of a primitive color variable, the changes don’t always reflect on the canvas.Strange behavior observed: The "Split" state: If I select an affected element, the Selection Colors and the Variable Modal show the new color preview. However, the element on the Canvas still renders the old color. Instance vs. Main Component: In some cases, clicking through the layers of an instance or even cutting and pasting the instance back (Cmd+X / Cmd+V) forces a visual refresh. However, this does NOT work for Main Components — they remain stuck with the old color regardless. New objects are affected: Even if I create a completely new shape and apply that same variable, it sometimes still renders the old color. Manual fix only: The only way to reliably force an update is to un

I mistakenly granted edit access to a teammate, which temporarily assigned a paid Full seat and generated a one-time charge ($18.57). I’ve removed the access — is there any way to cancel or avoid this charge?

I am looking for a reliable way to export your Outlook calendar entries to Excel for easier analysis, reporting, or backup? Have you noticed that Outlook’s manual export often misses important details or creates formatting issues? If so, have you tried using the PST Migration Tool, which preserves all calendar fields and supports smooth, bulk conversions? Did the tool help you maintain data accuracy and save time while exporting large or multiple calendars? If you’ve used it, we’d love to hear your experience. Would you recommend the PST Migration Tool to others looking for a dependable Outlook-to-Excel solution?

I have a Figma Make project with 3 pages.2 pages copy fine and I can paste to Figma Design.One page (home) does not.I have asked AI to simplify it for copying I have made a copy of the file and tried againI need the design details to move the site to Webflow. Any tips to get this to work?

Всех приветствую! Открываем топик для общения на русском языке. Пишите свои вопросы, пожелания, идеи. Официальное сообщество в России Figma Moscow Телеграм канал с анонсом всех новостей Мероприятия, которые будут по Figma, параллельно официальному сообществу буду анонсировать тут: Мероприятия по теме Figma (RU)

Yesterday we tried to upload a 160-slide presentation, quite large (total size 250 MB). But we couldn't upload it in its entirety, even though we tried multiple times from different devices. We had to split the presentation into 30-slide sections and upload them that way, then combine them. What happens is either some of the slides are damaged, or Figma crashes and asks to reboot, or the file is uploaded, but instead of all the pictures there are purple squares. 

Hi,I am currently working on my portfolio website in Figma Sites. And I'm running into a problem when I hit publish. I am getting a few error messages about unsupported objects from Figjam.  “Figjam Shapes with text not supported; Figjam Connectors not supported” I originally designed the user flow charts in Figjam. But then copied and made them smaller in Figma Design. And then copied & pasted them into Figma Sites. And Figma Sites does not like it. Has anyone run into this problem? And how did you resolve it? 

I have had the college verified and I and other teachers and one student from my class has been verified, the remainder are either waiting or have been rejected - they have used their class email and also have shown their enrolment screen  from our Waed platform that holds their student record.WHy is this so and how do we get them verified - all of these students had an invitation from me to join Figma.  Our unit has little time left and this is now an urgent situation

Hello Figma Support Team,I am writing to urgently request assistance in recovering a file that appears to have been automatically deleted from our workspace.Here are the details: File name: amazon Link:  https://www.figma.com/design/vTvR00stbOP9JhV7Dni2OZ/amazon?node-id=0-1&t=Ro9zs8yOle3fUaaU-1   Workspace/Team name: Nency's Team (Free Plan) Account email: [redacted by forum admin/moderator to remove PII] Date of deletion: 19-02-26 Approximate time of deletion: Between 09:30 AM and 10:00 AM The file is not available in Trash, and we are unable to locate it in version history or project folders. It may have been auto-deleted due to plan limitations or another system action.This file is important to us, and I would sincerely appreciate it if you could check your backend backups and let me know if recovery is possible.Please let me know if you require any additional details from my side.Thank you for your time and support.Best regards,Nency

I paid to access dev mode. My card was charged and I can see in Figma I have a Dev seat. But when I click to access dev mode I get the same message telling me I need to ask an admin to enter dev mode? What gives?   

windowsデスクトップ版を使用しています。今まで表示されていたフォントが表示されなくなりました。（モリサワフォントなど）他のillustratorなどでは表示されています。figmaを再インストールしたりモリサワフォントをログインしなおしたりしましたが効果がありませんでした。windowsのアップデート後に表示されなくなった気がするのですが、直し方ご存じの方教えてください。

depois dessa atualização não achei mais as opções de fontes que tinha antes o tamanho do texto e nem que tipo de fonte ele está usando

I canceled my subscription with figma and I was still debited today my invoice id is :in_1T0lU9IvcqWR3dFDXk013YKg please refund me thank you