Hello. I need help with an urgent billing and account access issue, and I am hoping someone here can escalate it.
I am on a paid annual plan. Last month I was charged over $400. My only authorized purchase was a one-time AI credit top-up of around $142, which is fine. The problem is the additional recurring monthly AI credit subscription of $240 that I never signed up for. That unauthorized charge shows on Invoice D951C71D-0037.
I have emailed Figma support about this several times over the past few weeks. I have not received a single response. While I was still waiting to hear back, my access was blocked, and now I cannot open or work on any of my files at all.
This is affecting my work. I run a design studio and all of my projects live in Figma, so being locked out has brought everything to a stop.
Could someone please locate my case and escalate it internally? I am happy to share the email registered to my account privately so you can find it. What I need is simple: restore my access, cancel the recurring $240 monthly AI credit subscription I did not authorize, and reverse that charge tied to Invoice D951C71D-0037.
Thank you. I would appreciate a fast response on this.
