Hello,
I have a question regarding my Figma billing and seat allocation.
Previously, our workspace had 5 annual seats. When the subscription was renewed, we intentionally renewed only 2 annual seats. However, I noticed that an additional third seat was created and is being billed as a monthly seat.
Could you please help me understand why this monthly seat was added and charged?
Additionally, the monthly seat has been assigned to my account (Workspace Owner). I currently have an available annual seat in the workspace, but I am unable to switch my account from the monthly seat to the available annual seat because the option appears to be disabled.
Could you clarify:
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Why the monthly seat was created and billed after the renewal?
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Why it was assigned to my account?
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How I can move my account to the available annual seat and remove the monthly seat to avoid future charges?
