Refund request

Hi ​@Dhiraj Dessai - thank you for reaching out! I wanted to confirm that I located your support ticket, and have escalated the priority on it. Someone on our support team should be in contact soon 😁

Yeah please 

Hi ​@France, thanks for chiming in here! 

It sounds like you may be in a similar situation as the original user. May I ask if you were also charged for a plan upgrade that didn’t go through, or are you following up on something else? 

If you have an open support ticket, sharing your ticket number here will help us locate it and check on its status. The support team will be the best to handle Billing issues like these. Please let me know, and I’d be happy to help point you in the right direction.