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Refund Request – Unintended plan upgrade (Ticket NQJDIUW4-0002)

  • May 29, 2026
  • 1 reply
  • 19 views
Gioele Gatto

Hi,

 

I submitted a refund request regarding an unintended automatic renewal, but I still haven’t received any response from support.

 

The subscription was renewed automatically by mistake, and I already cancelled the plan to avoid future charges. I have not intended to continue the subscription.

 

Could someone please review or escalate my ticket?

 

Ticket number: NQJDIUW4-0002

 

Thank you very much.

This topic has been closed for replies.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • May 29, 2026

Hi ​@Gioele Gatto,

 

I understand that your subscription was renewed automatically by mistake and you are requesting a refund.

 

Please note that Figma subscriptions are generally non-refundable. As we're also unable to handle individual refund requests here on the Forum due to privacy and security concerns, submitting a support ticket is the best next step.

 

That said, I was able to locate your ticket (#1931802) and have added an internal note to let the team know that you've also reached out here, so hopefully they can prioritize your case.

Please keep an eye on your inbox for an update from our team. To streamline the conversation, I'll go ahead and close this topic for now — feel free to continue the conversation through your ticket.


Thanks!

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