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Report a Problem

Experiencing issues? Report them.

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1419 Topics
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Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below. Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed. Please do a search If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround. One topic per issue If none of the existing topics cover what you need, feel free to create a new one. To help keep the forum organized and help with search, create one topic for every individual issue you have. Review and use the template Make sure to use the topic template below (click “Show content”) when cre

2860
S
Figmate
Eli P
Eli PNew Member
asked in Report a Problem
Anyone from Figma here? Need help escalating a billing issue.

I’ve been a Figma supporter for years, but their new billing system is broken and unfair. I made a simple adjustment ONE DAY after my renewal date to adjust our team’s plan based in the new pricing model, and now we’re being charged for both the old and new seat, with no way to fix it. Here’s what happened: ✔️ My renewal hit on March 16 with 5 full seats. ✔️ On March 17, I downgraded 3 of those to developer seats since develpers don’t need full editing access. ✔️ Figma says my billing locked at renewal, so now I have to pay for both the full and developer seats. ✔️ Even if I switch back, I’m still charged the full amount. There’s no way to adjust it without extra fees. Figma support stopped responding after 20+ hours. So… anyone here working at Figma who can escalate this?

303
Cosmin
Bobsicle
BobsicleNew Member
asked in Report a Problem
Black Lines around export

When I export (to png) any shapes with curved corners there is a little gray line on the edges.I’ve tried finding YT videos, snapping to grid, etc. But nothing seems to work.

113
Bobsicle
Muhammad Tomasiewicz
Muhammad TomasiewiczNew Member
asked in Report a Problem
Charged $80 for single seat

Why was I charged $80 for my account with only one site? Me alone, this is crazy

302
Muhammad Tomasiewicz
Treadway
TreadwayNew Member
asked in Report a Problem
UI3 Floating Edit Properties is hidden by Plugins

Originally posted in Feature Request, though I realized it is more of a problem….Currently, Plugins take top z-index over the Edit Properties panels. This makes the Panels unusable when a Plugin is positioned at the right of the design area as the Panels are under the Plugin. Because I prefer and am used to using my Plugins on the right of the design area I have to either close it and reopen for ever use (absolutely ridiculous) or have it out from the side far enough to see the panels when they are opened. IN the case of a large Plugin such as Tokens Studio, this is an enormous amount of screen space even with my ultrawide screen. Simple fix. Thanks! ...Also, it would be beneficial to have the ability to edit the post if there are no replies.

10
Treadway
Drew B
Drew BNew Member
asked in Report a Problem
Paste to Replace no longer working properly in browser version?

Paste to Replace is no longer working properly as of a few days ago. It seems to be using Paste as Text despite using the shortcut and context menu options for Paste to Replace. Desktop app seems to be working as intended but I prefer the browser version if that’s still a viable option. In browser I have tried: Logging out/in Signing out of other devices Clearing browser cache, history, etc. Worst case I can switch to desktop app, just curious if I’m doing something wrong here. Thank you!

232
Drew B
William_Farmer
William_FarmerNew Member
asked in Report a Problem
No more center-mouse-click: tiny bug or just a removed feature?

TL;DR: Navigating any figma canvas using middle mouse click-to-hold no longer works for me. A small but frustrating change greeting me after a reboot this morning involving the hand tool in the figma ecosystem. When we jumped from sketch to figma a while back, I tried to reset muscle memory and take advantage of the new layout. One of the things I changed was swapping holding spacebar to navigate around the canvas for using the center mouse button to click-and-hold. ‘space+h’ and ‘’h’ are still working as shortcuts, just not the mouse. Anyone else experiencing this? Did I toggle some shortcut on accident and I just can’t locate it to turn it back on?

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William_Farmer
Jigz_Lad
Jigz_LadNew Member
asked in Report a Problem
Figma Desktop App (version 125.2.3) Frequent Crash & Not Loading Files

I am using the new Figma Desktop App version 125.2.3. Ever since I have updated this I am having issues loading files and the client crashes quiet frequently. This is now becoming quiet disruptive when I am trying to make progress with the work I am doing. There is also another issue where I get a -2 Error (Figma not connected to the internet) or something like that when I have internet. Can someone help please?

342
Jigz_Lad
Mastro
MastroNew Participant
asked in Report a Problem
API for Unbinding Missing Variables from Styles

I'm developing a Figma plugin that scans and fixes styles with missing variable references. However, I can't find a way to unbind variables without recreating styles, which breaks library references. My current approach is to save style properties, create a new clean style, and delete the original - but this breaks all external references when using libraries. Is there a method to remove variable bindings without recreating styles? Can textStyle.setBoundVariable(propertyName, null) work for unbinding? Any plans to implement proper unbinding functionality? This is critical for design systems when variables are renamed or removed. Any insights would be appreciated!

446
Avery Frankenberg
Billing Qs
Billing QsNew Member
asked in Report a Problem
Credit card charges do not match invoices

Hi - I need to contact Figma support, we are being invoiced on a monthly basis, however the charges placed on our credit card are up to double the invoice value in the billing portal. We need invoices to match charges otherwise we must charge back the transactions. Any idea who can assist with this type of query. Thanks.

111
Gayani_S
Figmate
wcqsh315
wcqsh315New Member
asked in Report a Problem
Lost Access to my old student account!

I was logged into an old school email, and after graduating recently, the institution deleted that email address. I wasn’t able to edit the email for the account and now, I cannot sign back in. This was 3 years worth of work 😭 and I would hate to lose it. I have created this temporary account to connect with support teams to get some help. Please let me know if there is anything that can be done! P.S. this account is a new registerred account so that I can build a reach for you.

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wcqsh315
Mariam Mohamed
Mariam MohamedNew Member
asked in Report a Problem
email problem

hello, i have a problem with my email, every time i log figma shows me as a viewer not the owner of my profile, and tell me to ask for a permission to make a new project or even edit anything. and i have to log in all the time, even if i just log in and opened a new tap.

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Mariam Mohamed
Jan_Kopriva_BSSHOP_s.r.o
Jan_Kopriva_BSSHOP_s.r.oNew Participant
asked in Report a Problem
Bug? Fill switch to fixed after change width with Variable

Problem: I need to have separator between product card made by component “gap-column” - because sometimes we need to have advanced deviders… Thats why I cant do it with Autolayout row and column gap The widht of the gap is set by Variable “gap-column” What is Figma doing: If I have 5 cards and the deviders between tha cards and I set height to Fill. Now it works fine. If I change width of hole section, it works. BUT: If I set the variable gap-column from 16px to 48px (fo example) - som of deviders switch to fixed height and some stay Fill… After I set height to fill again, it works fine. BUT: I need to set the width of devider 16 to 48 to 16 and I need to have the height still Fill! Why it is happening? I am solving it two days and still cant solve the problem why it is happening. I thing I know Figma very well, and this is veny annoying! Look at the video to feel it...

01
Jan_Kopriva_BSSHOP_s.r.o
Maarten Grootendorst
Maarten GrootendorstNew Member
asked in Report a Problem
Slides: missing "timing" in slide transition

Hi all! With the new update to Slides, the “timing” option is now missing from the “Slide Transition”. This was a core functionality for me as it allows me to use smart animate on various components in the slides for complex animations. For instance, if I want to move a group first to the left and then to the right, I would create separate slides with the “smart transition” and set the “timing” option to “after previous”. This would allow various transitions between slides to take place automatically without me having to click through them. For me, this is core functionality. Image below is an example of such an automated transition. In other words, could we get this feature back?

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Maarten Grootendorst
Theo_Nallatamby
Theo_Nallatamby
asked in Report a Problem
Guides in Figma deck

In a Figma slide deck, the banner at the top of the screen that says "you're viewing a template, made by..." or “you can still use an older version of this template.” obscures the rulers, making them unusable horizontaly Is there another way ? I know how grid works but that’s too much effort compare to create a guide

60
Theo_Nallatamby
kil
kil
asked in Report a Problem
Tidy Up(Ctrl + Opt/Alt + T) does not work

This has been an ongoing issue for me for at least a year. I use the Tidy Up hotkey daily but it doesn’t work anymore suddenly. Stuff I tried but still doesn’t work: Testing on browser and desktop Figma Programming the hotkey into my logitech mouse shortcut, in case there was something wrong with my keyboard Checked my laptop’s system preferences to ensure it’s not my keyboard’s issue Tested on an external keyboard

12815
WhereDidTheUIGo
Jorge Isaac
Jorge IsaacNew Member
asked in Report a Problem
Visual bug with auto layout

I’ve encountered a bug in which some elements are shifting for no reason. Has someone else encountered something similar? This first picture shows how this list should look: When I reload the document the divisor lines shift out of the box to the bottom. When I try to move them back to their place they snap back into place as if they were always there. Heres what i see after i reload the document:

182
Nellya
Mollie
MollieNew Participant
asked in Report a Problem
No email field in "Share" interface for prototype?

Hi, I’ve previously shared this prototype with external users using the email field. But now I can’t add any other people, nor can I change the link setting which says “Anyone can view.” Is the lack of an email field and no ability to change the setting to require a pw a bug or am I missing something?

82
y_toku
Figmate
Patrick Clancy
Patrick ClancyNew Member
asked in Report a Problem
Can't create new design files

I just upgraded to a pro account. But I’m unable to create a new design file. Is a pro account not able to create a design file? I have my pro plan team selected. I created a new project If I try to ‘create new’ design file in that project. It asks me to request access. Which is very odd. I’m the only one on my team, and I just created the project. So I’m asking myself to approve me to create a file. (?) If I go to the admin section for the team. It is asking me to approve myself. But if I approve myself. Figma wants me to add another seat for an additional $20 a month. This makes no sense. How many accounts do I need to buy to use your software?

111
y_toku
Figmate
katief
katiefNew Member
asked in Report a Problem
I cant change the properties of component

Initially was having issues with just importing a component from my library. I managed to get one in (after several crashing attempts) but I now cant change any of the properties against the component. Have I done something wrong?

152
katief
Jeremy Waters
Jeremy WatersNew Member
asked in Report a Problem
Figma Billing and Figma Slides Issue

I’m being charged twice for my Professional account yet I can’t access the professional account features. That in itself is another issue that I have yet to figure out how it happened. My main issue is; I’m inside of Figma Slides trying to add a background video and being notified that I need to upgrade my account in order to access this feature (adding background videos to slides). The strange thing is I’ve already added a background video... Again, I’m for some reason being charged for two professional accounts and your system is telling me I’m in a starter plan… I’ve tried logging out and logging back in with no resolve. I’m starting to get frustrated as I can’t get in contact with anyone to discuss the issue in detail. Any help would be greatly appreciated.

31
y_toku
Figmate
fengchuan
fengchuanNew Member
asked in Report a Problem
When developing a "dev" plugin, submitting the plugin for use will always result in an error

此插件为官方模板 figma.codegen.on("generate", () => { return [ { language: "HTML", code: `<div class="container"> <div class="box"></div> </div>`, title: "HTML", }, { language: "CSS", code: `.container { display: flex; justify-content: center; align-items: center; height: 100vh; } .box { width: 100px; height: 100px; background-color: #000; } `, title: "CSS", }, ];}); { "name": "styleui", "id": "**********", "api": "1.0.0", "main": "code.js", "editorType": [ "dev" ], "documentAccess": "dynamic-page", "networkAccess": { "devAllowedDomains": [ "*" ], "reasoning": "Some style parsing requires network requests;有些样式解析需要用到网络请求", "allowedDomains": [ "*" ] }, "capabilities": [ "codegen" ], "codegenLanguages": [ { "label": "React", "value": "react" }, { "label": "Typescript", "value": "typescript" } ]}

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fengchuan
Arun Bibyan
Arun BibyanNew Member
asked in Report a Problem
Handling Slot-Based Components with State & Size Variants in Figma

We’re currently working on a highly complex component that supports 2–6 slots, multiple states (Default, Hover, Focus, Disabled, etc.), and two size variants (Large & Small). Users can select the desired number of slots from a dropdown, and each slot is set to Fill within the container. However, we’ve encountered a major issue—when designers replace a slot with pre-defined slot elements and then change the state (e.g., Default → Hover or Disabled) or switch between Large and Small variants, the component does not retain its content or any overridden properties in an instance. This is adding unnecessary complexity and preventing us from achieving the desired functionality. Has anyone faced a similar issue or found a workaround for retaining content and overrides when switching states or sizes? Any insights would be greatly appreciated!

162
Angy_Brooks
Littledot
LittledotNew Member
asked in Report a Problem
Elements not showing up

I need help. Since yesterday the elements on my board are not showing up at all. I have updated my mac / update Figma / checked for virusre = NONE / made sure I have enough space on the system but have not been able to understand what is causing this. I know the info is there … visuals to follow … these are the elements on the board in keyline this is what it looks like in normal mode. Anyone out there have any clue what what could be causing this as I am at my wits end?Am working on an imac M1 PRO / Sequoia 15.3.2 Thanks for any help in advance

81
Littledot
Tom_Coggia
Tom_CoggiaNew Participant
asked in Report a Problem
Figma link previews in Slack

For a long time, when pasting a Figma link in slack you would get a preview of the design project. It wasn’t great because even if you pasted a link to a specific frame in Figma, the preview in Slack displayed a preview of the entire project. So usually I ended up deleting the preview, because it was messy and pointless. Then! A miracle! Just the other day (week?) Figma link previews in Slack worked better, and displayed a preview of the specific frame, which made it 1000% more useful. Then! Tragedy. As quickly as it appeared, the entire Figma link preview feature in Slack has gone away (for me at least). I don’t think there’s any integration on the Slack side that could be missing or misconfigured, so my guess is there’s something different about what Figma returns when Slack queries the link. Are Slack link previews working for others?

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Tom_Coggia

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