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Report a Problem

Experiencing issues? Report them.

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  • 8,220 Replies
3119 Topics
S
Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below.Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed.   Please do a search 
 If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround.   One topic per issue
 If none of the existing topics cover what you need, feel free to create a new one.
 To help keep the forum organized and help with search, create one topic for every individual issue you have.   Review and use the template
 Make sure to use the topic template below (click “Show conte

7650
S
Figmate
D Buko
D BukoNew Member
asked in Report a Problem
Problem with publishing an update of a plugin

Hi team 👋I am trying to publish a v4 version update for a plugin I am creating for Figma, but I’m getting the following error:“XHR for “/api/plugins/1535371360850075397/upload” failed with status 403”and the suggestion:“Please try again, or report this file to the Figma team for support.” Where should I submit the file? There is no link provided, and I couldn’t find any instructions. 

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D Buko
Nithish Nayak
Nithish NayakNew Member
asked in Report a Problem
Query on Figma Make AI Credit Limit

Hi Team,I have been using Figma Make AI to create a web application. After running a few prompts, I received a message that I’ve reached the credit limit.Could you please guide me on: How I can check my current AI credit balance/usage? Whether there is an option to increase or purchase additional credits? If there’s any plan that allows unlimited prompts, since I need to create multiple screens and the current limit is restrictive. Looking forward to your guidance.

85331
Ibrahim Ayesh
Hugo_Pardal_Figueira
Hugo_Pardal_FigueiraNew Participant
asked in Report a Problem
Dev Mode / Code Connect - Instance name is wrong and can't be changed

As an owner of a DS, I’m trying to get as much value of my libraries as possible, so we can also think of connecting it to MCP server and other goodies. But while trying to connect everything to Code Connect, we got into some roadblocks.  Recently, while trying to include a component instance (Badge) to one other component (Chip) in the Code Connect, it was always showing an error in the code output. This error was saying the following:  I eventually was able to overcome this by adding the component as a “component swap”, so the “Badge” was shown in the code output (otherwise, the error)—although, my idea is to not use it as a swap, but only as a boolean, but for now it worked. But, when clicking on the Badge component “tag” in the code (see image below), I was taken to the preview of the Badge, where I found out this component preview not only had the old name (more than 6 months old since we updated all component naming convention—image 2), but also the property names were also outda

361
ksn
Figmate
Rumeysa Gokmen
Rumeysa GokmenNew Member
asked in Report a Problem
Unable to Access My Figma Account (Student Email Deactivated)

Hello Figma Support,I can’t access my Figma account because my student email address has been deactivated by my university. Unfortunately, I no longer have access to that email.Here are my account details: Old email address:   rumeysa.gokmen@std.medipol.edu.tr Figma username : rumeysa Example file link(s) I created:  https://www.figma.com/design/GhKoHdKTNaQZVYBSg4aqja/Idesse---Case-%C3%87al%C4%B1%C5%9Fmas%C4%B1?node-id=9-36&t=vjIRKyy5UvrNxnKD-1 I would like to recover my account and transfer it to a new email address: gokmenrumeysa1@gmail.comCould you please help me with this process?Thank you very much for your support.Best regards,

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Rumeysa Gokmen
Leonardo_Braga
Leonardo_BragaNew Member
asked in Report a Problem
Figma Draw Brush Tool: Pressure Sensitivity Suddenly Stopped Working?

I'm experiencing an issue with the brush tool in Figma's drawing environment.I have a simple drawing tablet with a pressure sensor. When I was drawing, I noticed that the stroke was responding to pressure – the harder I pressed with my pen, the thicker the line became, which was great!However, this functionality suddenly stopped working. Now, no matter how much pressure I apply, the stroke remains uniform.Has anyone encountered this problem before, or does anyone know what might have happened or how to fix it?

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ksn
Figmate
Harald_Skogland
Harald_SkoglandActive Member
asked in Report a Problem
Dark mode: Bug + Workflow question

I have Foundation, Alias and Mapped collections in my Variables panel. I have Light and Dark mode for all collections. For dark mode Alias, they can have Foundation dark mode as source. Dark mode Mapped can have dark mode Alias as source. 1 Strange workflowWhat I find.. is that when I want to pick a dark mode Foundation or dark mode Alias colour for my dark mode Mapped set… They are not available. I have to select a layer in my artboard, that is set to using dark mode… → Then I will have the dark mode colours available for selection inside my Variables panel. This is a very convoluted and cumbersome workflow for setting the dark mode colours that I want to use. Question 1 : Is this an intended workflow from Figma? Because it could definitely need some improvement.2 BugWhen I have, as described above selected my colours for my Mapped dark mode set in my Variables panel → The colours displayed are not dark mode colours. They are in fact light mode colours. I can only describe this as a b

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ksn
Figmate
Shubham Tank
Shubham TankNew Member
asked in Report a Problem
Missing character in frame name

During my experience with Figma Beta, I noticed a problem where the letter 'v' was absent from the frame name.

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ksn
Figmate
xtha
xthaNew Member
posted in Report a Problem
Lost the Figma file

 I’ve lost access automatically to an important Figma file . When I try to open it, I see this message:“Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable. Try reaching out to the file owner.”This is a critical design file for us, and we urgently need to recover it. Could you please help restore or provide guidance on how we can recover the file?Here’s the file link:https://www.figma.com/design/L34zzygdPwIH48yOFj2DPM/DASTAA---Ready-for-Dev?node-id=210-2219&t=DH5MR6wFRGFh4eN6-1  

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xtha
Jan-Niklas
Jan-NiklasNew Member
posted in Report a Problem
Figma Slides — no Blend Mode on images

Hey folks, Images are what's probably most important when using Slides.. why do I need to get back to a normal file, set a blend mode and copy it into Slides again? That is exhausting and degrades Slides unnecessarily.

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Jan-Niklas
grelas
grelasNew Member
asked in Report a Problem
How to generate a custom font from Glyphs and upload to Figma?

I’m trying to generate a custom font from https://github.com/uswds/public-sans using their build script which outputs ttf/otf files. However, when uploading custom fonts (named different than Public Sans) in the Resources > Fonts to be shared across my organization, the custom font does not render correctly.I can see the custom font in the font dropdown, but in console, I get a 404 for https://www.figma.com/api/fonts/1205729/file/8VD5apkKPfyFkBPBUFICZB with response:```{    "error": true,    "status": 404,    "message": "Not found.",    "i18n": {        "id": "error.not_found",        "fallback_text": "Not found.",        "params": {}    }}``` Are there specific rules or validation issues for uploading custom fonts for an organization? When I install the OTF font locally in FontBook, it works - but I want my entire organization to use a custom generated font.

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grelas
Jon9
Jon9New Member
asked in Report a Problem
BUG: Can't shrink/resize layers panel in figma slides design mode

In the design mode in figma slides, I noticed last week that I can’t shrink the layers panel for slides that have a lot of layers. This makes it really difficult to navigate between slides since it’s mostly covered up, and I end up toggling between slides/design mode to hide the layers panel.See attached screen recording:  

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Jon9
wdimondi
wdimondiNew Participant
asked in Report a Problem
Noise effect is applied to every element within a frame

Video here. Not sure if I’m doing something wrong? As of now the only way to achieved the desired outcome is to create a background frame with noise applied. 

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kiprou
Joe P-R
Joe P-RNew Member
asked in Report a Problem
Figma links not opening in desktop app from Safari (works in other browsers)

Hi Figma Community,I'm experiencing an issue where Figma file links are not opening in the desktop app when clicked from Safari. Instead, they always open in a new Safari tab.The core issue is that this problem is isolated entirely to Safari. If I click the exact same Figma link from Arc Browser, it works perfectly and launches the desktop app as expected.Here are my system details:Operating System: macOS Sequoia 15.6.1 (24G90)Safari Version: 18.6Figma Desktop App: 125.8.6 (reinstalled today)Summary of the ProblemExpected Behavior: Clicking a Figma file link in Safari should trigger a prompt to open the link in the native Figma macOS app.Actual Behavior: Safari ignores the ⁠figma:// protocol and opens the link in a new browser tab. No prompt appears.Troubleshooting Steps I Have Already TakenI have gone through an extensive list of troubleshooting steps with no success. The issue persists across all my attempts to fix it.In-Figma Settings:Confirmed that Preferences > Open links in de

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Joe P-R
Anna Arsiriy
Anna ArsiriyNew Member
asked in Report a Problem
Sharing Prototype made in Figma Make

Hi Community!I’ve created a simple workflow in Figma Make but hesitant to share with a client.Can you help me figure out how can I share a Figma Make prototype without exposing the prompt history? I tried sharing it through the prototype “play” mode instead of the page with prompts, but my colleagues (even the ones who don’t have a Figma account) could still see the project with an entire prompt history of what I’ve done. If that’s always the case, it means I can’t safely share prototypes with clients. Is there a way around this? Am I doing something wrong? Thanks in advance!

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Mani Thomas
Joana Amaral
Joana AmaralNew Member
asked in Report a Problem
Can't upload image from computer

Hi there!I’m currently unable to upload images in Figma. When I click on an existing image and select “Upload from computer”, nothing happens. I also tried using the browser: when I click Upload from computer, it shows the loading spinner and then the tab crashes. This issue is blocking my work and needs to be fixed as soon as possible. 

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Joana Amaral
Sofiia Isakova
Sofiia IsakovaNew Member
asked in Report a Problem
Suspended account

Dear Figma,  My account (isakovasophia7@gmail.com) has been suspended and i would like to know why and somehow fix that because it's my main work and study account and i really need to access them. I think it is a mistake. Please provide me some details on this issue. Thank you in advance. - Sofia Isakova

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Sofiia Isakova
Vans Chen
Vans ChenNew Member
asked in Report a Problem
Figma site can not connect a domain

Awaiting SSL certificateYour DNS records were validated. Once Figma issues your SSL certificate, your domain will be securelyactivated. Please check back later.

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Carolinegjn
Taher Vohra
Taher VohraNew Member
asked in Report a Problem
Bulk upload images not working on Figma Buzz

So here is what I am trying to do. I have mailer in which there is no change in the content but there is an image with a QR code. Now I have to add 10 different QR codes.For that I am following below steps:Generate QR codes as PNG Add those PNG in an excel file, ensuring each image is paste in a cell (as per the guidelines) On Figma Buzz, in the bulk create I uploaded the file After uploading, it shows the column but content is been shown as text (Refer screenshot) When I select an image the data field remains disabled, but when I select a text layer it gets enabled and when I create assets it just adds text ObjectI have tried the same with google sheets but facing the same issue.

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Agustín_Acevedo
로밀리
로밀리New Member
asked in Report a Problem
Accidental Editor Assignment – One-Time Charge Refund Request

Hello Figma Support Team,I recently noticed an additional charge on my invoice under "One-time charges and credits." It appears that this was caused when I mistakenly assigned a team member as an Editor, which automatically added a paid seat. As soon as I realized this mistake, I quickly reverted the member back to View-only mode. Since this was an unintentional action and the additional seat was never actually used, I kindly request if the related charge can be canceled or refunded. I understand that Figma charges automatically when a seat is upgraded, but I would greatly appreciate your understanding in this case, as the change was accidental and corrected immediately. Thank you very much for your assistance.  Best regards,   

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Gayani_S
Figmate
Saksham Parag Agarwal
Saksham Parag AgarwalNew Member
asked in Report a Problem
Unable to Verify for Education Plan

I have tried verifying 10+ times, I have contacted SheerID and they say the image of my government ID is not “Clear” I have tried uploading images of it as clear as possible, I have uploaded digital copy of the id straight from government portal and still that is not “clear’’I have run out of verification limit twice, The only prerequisite of being a student is College mail and college ID SheerID cant even verify that. education@figma.com was of no help either. Said that only sheerID can help.

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Gayani_S
Figmate
ADJ
ADJNew Member
asked in Report a Problem
Figma invoice not generated

A sudden invoice for my current month is missing from invoice. I have attached the screenshot  to understand that the invoice is not generated for the month of September. Please help 

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Gayani_S
Figmate
贾宇杰
贾宇杰New Member
asked in Report a Problem
加载状态后重定向到第一页导致效率下降，一天出现3次以上相同情况

最近，当我打开一个包含多页的 Figma 文件时，屏幕上突然（或随机地）显示“正在加载”状态，片刻之后会重定向到 Figma 文件的第一页。这意味着我无法在有效使用 Figma 所需的时间内使用，需要再次重新操作回到原先页面，效率大幅降低；社区遇到有同样问题，但仍未解决，希望尽快修复此bug社区的反馈： 

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11147
Mona shahbeiki
Mona shahbeikiNew Member
posted in Report a Problem
Owner account locked – Paid annual plan inaccessible - Access to login account lost

 I am extremely dissatisfied with the current situation and the lack of proper support.  Our entire company’s operations have come to a halt, and this issue is causing serious financial losses. Every second of delay is costing us more.I have an active annual plan that started on June 23, 2025, and runs until the end of June 2026, fully paid upfront. The payment receipt is available.Since last week, my **owner account** has been locked. I cannot log in, password reset emails are not arriving, and I am only seeing a 404 page.  My teammates can still see the projects, but our plan has been downgraded to Starter, and all team members have limited access.  This situation has caused our entire company’s workflow to stop, wasting a lot of time and energy.  Figma must be accountable for the money we paid and the damage caused by this downtime.  Instead, after over 20 emails in the past 2 days, I have only received repetitive, bot-like responses. Such irresponsibility and disorganization are tr

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Mona shahbeiki
AngelinaKristensen
AngelinaKristensenNew Member
asked in Report a Problem
No account access after linked school email was deactivated

I’ve lost access to my education account which holds all of my previous files. I thought I had linked everything to the account I’m currently on but it seems that no matter what I do, I cannot regain access to it nor the files. 

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EoDM
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