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Hi there- I went to login to my paid Figma account and couldn’t remember my password since refreshing my cache, so I decided to login with my Gmail to save time. When I did, it briefly flashed me my existing account with my previous work, before then prompting me to create a new account entirely. I now seem to be locked out of my paid account using the same email. It’s like Figma created an entirely new account for me, using the same email, but now it’s the Starter Plan (free) and has none of my previous work. Help!

Using glass effect​​​​​​Using background blur 

I am trying to push my site to Github but it seems to indicate that there is a security issue. I have tried to recreated my repository and nothing seems to be working. The connector appears to say that it is properly connected but then the AI chatbot states that it cannot perform the upload. I have reviewed all permissions and it is not working. Also, I am using a personal GitHub as I have not setup an organizational account on Git but if that is required I can do that. Any guidance would be appreciated.

The controls for component properties appear twice when in slides mode. Not the end of the world but kinda annoying to work with some dropdowns. Surfacing this as it does not look like intended behavior.Card in design modeExact same card in slides mode 

Components added from libraries in the sidebar are added above the frame and not contained within the relevant frame. This means that you need to navigate back to the layers panel to manually place the component within the frame every time.Open design file. Select frame Navigate to Assets Search for a component in a library Click on component. Insert instance. Observe that the component seems like it is in the frame. Navigate to File. Observe that the component was added above ALL layers.

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Hello Figma Support,My cousin accidentally upgraded my account from the Free/Starter plan to the Team Professional plan ($35). This upgrade was not authorized by me — my card was still saved on the account.I kindly request that the subscription be cancelled and the $35 charge refunded.I would really appreciate your help with this.Thank you.

I have tried verifying 10+ times, I have contacted SheerID and they say the image of my government ID is not “Clear” I have tried uploading images of it as clear as possible, I have uploaded digital copy of the id straight from government portal and still that is not “clear’’I have run out of verification limit twice, The only prerequisite of being a student is College mail and college ID SheerID cant even verify that. education@figma.com was of no help either. Said that only sheerID can help.

I've been billed for a full seat without my knowledge, this seems to be a recurring issue on this platform, since i've been billed in dollars i got charged with additional fees on my credit card, i need a refund.

 I have tried several times to log in and verify my student profile, but each time it tells me I still need to "verify status." If I try again to verify it, I get the message "Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer." What should I do? I’ve already contacted the figma support but they haven’t responded yet…I really need my figma education account for my uni finals :(((

I am using a professional plan but have suddenly lost access to plugins. They are now blocked by a popup that wants to convert the account to a full seat. I updated Figma this morning but the issue remains. All plugins are triggering this popup when selected.Would appreciate any help to resolve this bug as I’m unable to export variables which is a big issue for development. Clicking Actions and then selecting a plugin The plugin is blocked with this popup and there is no option to just use the plugin 

Previously, there were no limits on removing the background, but now it says that the limit is until the next day. And how many credits are given per day?

I've been reporting this issue for the past five days, yet it remains unresolved. It's truly disappointing.

Hello,I’m currently trying to get the Figma Education plan but I’m facing several issues.• SheerID rejected my verification without giving details and closed my ticket permanently.  • I contacted education@figma.com more than a week ago but haven’t received a reply.  • My school does not provide the option to create a new academic email, so I cannot submit a new request.  • I am an active student and can provide school documents (student ID or enrollment certificate) if needed.Could someone from the Figma team please review my case or let me know what I can do next?Email used for verification: bb3***@gac***.ac.krSchool domain: gac***.ac.krThank you! 

I need help with an issue related to seats and billing. I accidentally added an extra seat to our Figma organization. The seat was never assigned or used, and I tried to remove it right away, but there is no option to delete or cancel it.Now I see a one-time charge of $129.40 scheduled for December 21, 2025, even though the seat is completely unused. This is a company account, and the payment method is our corporate card, so I really need to prevent this charge from going through.This was an unintended click and we do not require an additional seat.Thanks in advance for your help.

When i select HDR option in capture feature in macOS. The image gets scaled 2x when pasted into the design. I was completely surprised and tried every possible way to paste the image at the correct size that I saw on the web so I could compare them. After adjusting this setting, everything was resolved. If possible, I really wish that Figma would always paste images at a 1:1 ratio regardless of the format!

Recently noticed that components search (Shift + I) results are a bit random.Sometimes before giving me the correct result, it shows a few absolutely different components that just doesn’t have any relation to my requested component’s nameAdditional info if it can help:Device: iMac M1OS: Sonoma 14.1.1 Figma: Desktop App version 125.4.9Searching components across different files/kits (our components each have a different published file)

When multiple components are nested within a component, the content that is ignored in the nested components does not change in size along with the size of the original component's canvas. 

 Greetings,My previous user email is [redacted by forum admin to remove PII] and recently, after I completed my studies, my university has migrated the email from siswa to siswa-old, causing my email to be [redacted by forum admin to remove PII].Consequently, my Figma projects under my previous version of email are all gone, losing years worth of projects and designs, even those related to the workshops I conducted. Does anyone know how to get my projects back?Thank you. 

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Dear Figma support team,in my last billing period I accidentally assigned a full seat to another email with viewing rights. Once I realized the mistake, I assigned it back to view-only immediately. But in the monthly invoice a 11.33$ one-time charges and credits appeared. I assume it’s for the accidentally assigned full seat. But since that wasn’t used at all, I would like to kindly request a possibility for refund. I understand your policy, but I would appreciate you reviewing this case for refund.Thank you!

Error ScreenWhat i’ve tried:Kept retrying after couple of days, after weeks still same “Error” screen appears. Tried different networks, different devices, no VPN. Mailed SheerID support but they just closed the ticket without giving me any information Mailed education@figma.com, no response for 8 days.The issue:The verification link from Figma takes me to an “Error: We are unable to verify you at this time”Now i’m seeing the “verification limit exceeded” screen & its pretty infuriating. Anybody face this issue? How do i fix this? 

We have created figma AI site. Mapped domain to eat. But since 3 days its in pending status.  Can you please review settings, Its been too long, we are losing business. Earlier same domain mapped to other site in same project/directory and was working fine.Domain : https://www.urbts.com/Link :