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9 days ago

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Report a Problem

Experiencing issues? Report them.

906 Topics
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seniManager, Community Support

posted in Report a Problem

READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below.Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed. Please do a search   If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround. One topic per issue  If none of the existing topics cover what you need, feel free to create a new one.  To help keep the forum organized and help with search, create one topic for every individual issue you have. Review and use the template  Make sure to use the topic template below (click “Show conte

160

9 days ago

Paul EvangelouNew Member

asked in Report a Problem

Figjam stickies - Issue with resizing

It’s quite frustrating i can’t resize Figjam stickies. Or at least its inconsistent. sometimes I can sometimes I can’t.

6 hours ago

Lida KleimannNew Member

asked in Report a Problem

Shift select doesn't work

Hello everyone! I’ve encountered a very annoying bug that has made it almost impossible to work in Figma. As you can see here, if I select a text element and another element, using the shift and release the shift button, it duplicates the text and deselects the elements i wanted to group. Curiously, rectangle or any other drawn elements do not duplicate when selected, and there is a work-around by selecting two elements by dragging your coursor, but it is not a realisting fix in any scenario. It is only an issue on my Macbook Pro M2, as my other laptop (Macbook Pro Intel) doesn’t seem to have this bug. I would be very grateful for any tips and suggestions!

7 hours ago

Camille LBNew Member

asked in Report a Problem

Le "drag" ne fonctionne pas lorsque je suis sur "Present"

Bonjour,Je rencontre un problème sur l’effet “on drag”, il marche lorsque je clique directement sur le flow, mais lorsque je clique sur le bouton de présentation, le drag ne marche plus, un écran bleu apparaît ce qui signifie que l’animation est active, mais je ne peux pas le faire marcher sur la présentation. Pourriez-vous m’aider à résoudre ce problème ?

7 hours ago

Erika MNew Member

asked in Report a Problem

Items disappearing when dragged or selected from libraries on ONE FILE only

All of a sudden any component I drag from the assets menu or choose from a plug in like MaterialUI disappears as soon as it hits my canvas. I can see the bounding box of the frame highlighted in purple, but there is no content inside. I also can’t copy/paste anything into the file. I’ve tested on desktop and web multiple, and it persists. The kicker is that this is only happening in one file. Is there some kind of weird setting I accidentally enabled with an accidental keyboard shortcut? I’m so confused and also now literally can’t do my work…. Thanks!

9 hours ago

SC123New Member

posted in Report a Problem

Presentation link page unresponsive (only 15 slides)

Takes over 10 sec to load a presentation link (with only 15 slides) on browser and in app. Browser shows page unresponsive first then finishes loading. Would be great if it loads faster so we can share the link and viewer can quickly see it without waiting too long or thinking it’s not working.

9 hours ago

Shannon K'doah RangeNew Member

asked in Report a Problem

Zoom keyboard shortcuts are different for separate accounts

I have two Figma accounts - a company account and a personal account. On the company account, the keyboard shortcuts for zoom are:1 for Zoom to fit2 for Zoom to selectionCOMPANY ACCOUNTOn the personal account, the keyboard shortcuts for zoom are:Shfit + 1 for Zoom to fitShift + 2 for Zoom to selectionPERSONAL ACCOUNTThis is driving me crazy as I’m always hitting the wrong shortcut in the wrong account. Why can’t they be the same? Can I fix them somehow? Cheers, Shannon

101

9 hours ago

Elena_DimovaNew Member

asked in Report a Problem

Shocking drop in gradient quality since last update

Gradient Quality Before Update on a 5x Smaller FileGradient Quality After Update on a 5x Bigger FileHi all,I’m experiencing some issues with PDF exports for gradients for nearly a month. I attached some examples for export comparison October 2024/January 2025. No matter how the PDF is exported or the design, the same issue persists. There is severe dithering and quality loss, which has never happened before. Is there a solution for this, because I can’t seem to fix it and it’s damaging our work with clients, because we can’t export a single slide from a presentation properly if it’s not all flat colors. Would really appreciate some help.More examples below:

275

10 hours ago

Thomas SolaNew Member

asked in Report a Problem

Yet another performance post

I’ve gone through all the memory/performance improvement steps for the desktop app. The only thing I haven’t done is break up my files. To be clear. These very same files worked just fine prior to UI3. So I don’t think the problem is really the files. The only way I can break up my component lib (which is smaller than any I’ve seen in the community) would be to put variables in one lib, text styles in another, inputs in another, etc. The only way I can make my files smaller would be to only have 1 page per file. Most of the performance threads I’ve seen are around specific issues or prototypes. My performance issues are with any and every aspect of Figma. Loading files being the most annoying. I’m also on an M2 Ultra Mac Studio with 192 GB of memory. It’s not my setup. Is UI3 just worse all around on memory?

11 hours ago

Brian_OlsonNew Member

asked in Report a Problem

Stop adding rects to SVGs that don't exist in the design

If I export a frame as an SVG, Figma adds a phantom rect element to the file that is not in the design. Note if it helps troubleshoot: the bug doesn’t happen if you go to SVG export settings and check “Ignore overlapping layers”. Please stop adding elements that shouldn’t be there; this is causing render artifacts for some of our products.

354

12 hours ago

Mayur_ShashiprakashaNew Member

asked in Report a Problem

Error with SVG Export

I'm trying to export an icon as an SVG from Figma, but the saved file is incorrect and incomplete.The square in the original icon doesn't appear when exportedWhat am I doing wrong? How can I export correctly?

12 hours ago

ReivaxNew Member

asked in Report a Problem

Figma API Webhook LIBRARY_PUBLISH problem

when I use the LIBRARY_PUBLISH webhook, the description returned by the API is not always correct.Sometimes it corresponds to the previous version.Has anyone else encountered this issue?It seems like the problem is coming directly from Figma.

15 hours ago

TiesNew Member

asked in Report a Problem

Keyboard input replaces previous character

Sadly I have to work on a Windows computer, so whenever I type a special character, it’s done with alt + 3 digits. But when I do that, the special character replaces the character that it comes after. This drives me crazy, and it’s unlikely they’ll be giving me a Mac(book) anytime soon...

15 hours ago

strwtchrNew Member

asked in Report a Problem

Cannot detach, find or select variables when their name is long

Hi guys, In the current UI (NOT beta), the variable selector behavior has changed for the worse. When the variable name is long (or has a long path) the buttons to detach the variable or to find the element using it within a selection become hidden behind the right border. Since the right-side panel cannot be resized, it is super annoying. Please provide a fix – I don’t want to switch to the beta UI just yet or introduce changes to my variables' taxonomy (duuuh...). Additionally, I cannot select a variable from a list by clicking its name (I used to be able to do so before). Now I need to always click the swatch.

15 hours ago

Jeet ShahNew Member

asked in Report a Problem

CORS Error in Figma Plugin Despite Configuring allowedDomains and devAllowedDomains

I am encountering a CORS error in my Figma plugin. Previously, it was working fine after adding entries in the manifest.json for networkAccess. My current configuration is: "networkAccess": { "allowedDomains": [ "*" ], "devAllowedDomains": [ "*" ], "reasoning": "Dev Purpose"}Despite using "*", the plugin has started giving CORS errors recently. Is there any change in how Figma handles networkAccess, or is there something else I need to check to resolve this issue?

15 hours ago

Bart_Vlaemynck_Belfius

asked in Report a Problem

Text-style overrides like bold, underline, ... bug on instances

Text-style overrides like bold, underline, … won’t work on instances properly, now the instance must be rest for the bold overrides to come though. So a lot of screens needs to be rechecked and manual work is needed everywhere the instance is used. Any solutions for this?

47011

15 hours ago

Ryan SchmidtNew Member

asked in Report a Problem

Access to AI design Tool is gone

I have had access to the AI design tool for awhile now, but this morning when I loged on to create another project, the AI design tool has been removed? Can someone help me find it or get it back. We had created an amazing workflow for our team and this has slowed us down tremendiously.

351

16 hours ago

Justin RoderickNew Member

asked in Report a Problem

Can't access personal files because I think there is something in it from a library i no longer have access to

Is there any way to break all connections but leave my account intact? It has some pretty important stuff in it and there’s no way i can get in touch with the people in charge of permissions. Or am I screwed? I can’t even log in. Thanks

16 hours ago

SabitNew Participant

asked in Report a Problem

Video content removed in plugin page

Hello!yesterday we noticed in plugin page video removed. We don't touched video.Maybe problem on hosting?https://www.figma.com/community/plugin/1456944853117354366/

17 hours ago

feliciaprisqilla14New Member

asked in Report a Problem

Leaving and Blocking Team

Hello, I would like to ask, is it possible, if i am an owner of a team, then i delete the team if i no longer use it? And if it is possible, does it affect any files inside the team and the members in the team, will they automatically lost access to the files inside the team too? Because I don’t see any options in Figma to block a certain email or user, but i don’t want them to keep asking for request in my file team, aside from deny, is it possible to say that I as the owner have left the team hence cannot approve nor deny access, or perhaps if it is another way for Figma to change the link of my file? Thank you

141

17 hours ago

SansinNew Member

asked in Report a Problem

Library updates gives an error and instances are not updated in design files

Hi,I'm having an issue with publishing some updates in Figma. When I try to publish the library updates, I get an error for 38 changes (text-related), and it doesn't update them.I'm also running into a problem with instances. I changed the content colours using local variables, and it updated the design system file. But when I publish the changes, the instances still follow the old colours. For example, the table cell component and all the table instances are still showing the old design, not the updated one.Thanks in advance

18 hours ago

ahmadfawaidNew Member

asked in Report a Problem

The Instance text doesn't reflect Component changes

Sorry, the title is wrong. I can’t update it.I have a problem where the text in the component and its instances doesn’t update when I change the font weight in the text styles.styles does not update to reflect changes made to the component. Steps: - I created a button component, and the text in the button uses text styles- The font in the text styles is linked to a variable Issue:When I change the font weight in the text styles, the button text in both the component and its instances doesn’t update.Note: this issue only happen when the font is linked to a variable. Figma file here

595

19 hours ago

bagnNew Member

asked in Report a Problem

Widget error due to figma plug-in ID

Error occurs in plug-in execution where everything is the same and only the ID is differenttested repo : https://github.com/aashreys/buttonA successful value is a random value, such as the ID of an existing project or 123123 The value that fails isIt's 1461979095811953262, which was newly issued through the creation of the plug-inThe error message that occurs is2615-64e67bee38a9b943.min.js.br:127 Uncaught (in promise) oR: Could not find widget code to run Everything is the same, and it happens when I change my IDIt is reflected when the code is changed from a working IDIf there is a development method that I don't know, please let me know

20 hours ago

S_e_b_a_s_t_i_a_nNew Member

asked in Report a Problem

REST API: Problems with POST Dev resources

Hey, I’m trying to figure out how to create a dev resource with the REST API. The POST Endpoint should do this job, but it doesn't work for me.No matter which node_id I specify, the same error always comes back: { "links_created": [], "errors": [ { "file_key": "***", "node_id": "794-1987", "error": "Invalid node_id" } ]}

20 hours ago

cya2025New Member

asked in Report a Problem

Batch extract all figma files' info under a enterprise account

Hi Figma team, We would like to batch extract all figma files under the enterprise account and store below info in a table. We kept getting rate limit when using Rest API. Is there a way to lift the rate limit? or alternatively, would it be possible that tech support team can help with the initial batch job processing?Project Name File Name Page Name (under the same file) Figma Link (page level) Last updated date (page level)We have sent an email to our Figma account manager, Arthur on Jan. 10, 2025 and have not yet received any reply as of now. Would appreciate your prompt reply or point us to the right POC. Happy to set up a web call if needed. BR, cya

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20 hours ago

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