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Report a Problem

Experiencing issues? Report them.

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  • 4,809 Replies
1668 Topics
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Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below. Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed. Please do a search If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround. One topic per issue If none of the existing topics cover what you need, feel free to create a new one. To help keep the forum organized and help with search, create one topic for every individual issue you have. Review and use the template Make sure to use the topic template below (click “Show content”) when cre

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S
Figmate
Danubius Designer
Danubius DesignerNew Member
asked in Report a Problem
Variants cannot be rearrange

Hi Figma Team🔆When re-ordering variants, I have encountered several suspicious issues: The drag & drop icon is not aligned with the variants. The list does not scroll up when dragging the item. When dropping, the selected variant is placed in a completely different position than where I released it. When dropping, the selected item turns into another variant, making the list completely untraceable. Can you please fix this issue? Thanks a lot in advance.

384
Minh_Thanh_NGUYEN-PAGES
Nereida
Nereida
asked in Report a Problem
Missing fonts in prototype - Interactive components

Hi, I created an interactive component that worked fine until one week ago (more or less). Now, when you hover on it the font changes and shows the message “Some missing fonts were replaced”

17959158
Scott McLean
Konstantin_Demblin
Konstantin_DemblinNew Member
asked in Report a Problem
fetch - How to access GitHub Enterprise

In an internal Plugin I want to upload svgs from Figma to Github. With Github.com that works fine, however, to make it work with our Github Enterprise account I have trouble. To check if the plugin can even connect to GitHub Enterprise, I use this reduced code: However, I get the error notification “Failed to connect to GitHub Enterprise API”. Our GitHub enterprise is internal, accessible behind a VPN. I am running FIGMA with the plugin code from within the VPN, but I am thinking that this call I do might still come “from outside” and therefore cannot access the internally GitHub Enterprise?

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Konstantin_Demblin
muradyousuf
muradyousufNew Member
asked in Report a Problem
Unable to load anything inside Figma

Unable to load anything inside Figma. All images in dashboard (project thumbnails) and images inside projects are not loading at all. Some plugins like Unsplash are not working as well. Unable to export screens as PDFs as well. Tried clearing cache, using a different PC, a different browser, a different network, to no avail. Just noticed, in the console in Figma, I'm getting a "ERR_NETWORK_ACCESS_DENIED". I'm not using any VPN and have tried connecting to a different network to no avail.

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Gayani_S
Figmate
Hannes Hauwaert
Hannes HauwaertNew Member
asked in Report a Problem
Drag selection doesnt work in frames anymore

I just updated Figma today, and for some reason. in some frames that I work in I cant Drag select the objects anymore. None of them are locked and I can still click select them one by one.in other frames I can sometimes still drag select. If I rebuild the ‘broke frame’ in a new frame it becomes broken aswell. here is a video of the issue *Edit*There is a Huge Section just above these frames, when I zoom out more, I can select again. when the frame is too close to the section and zoomed in very close. issue happens again When moving the Fram further away from the frame everything works again

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Hannes Hauwaert
marte.lara.raf
marte.lara.rafNew Member
asked in Report a Problem
High-upm pixel font doesn't align on grid

I’m working on a pixel font with a upm of 8100, so if I put the type size at 81 it should align perfectly with Figma’s pixel grid. This worked for all my other fonts, but starting from 6500 upm there is a small misalignment on the pixel grid that increases with each letter. So the first letter aligns correctly, the second has a small difference and the third even more. A pixel font with upm 6400 and set at size 64px aligns correctly on the grid, but a font with upm 6500 set at 65px doesn’t. The font’s pixels align correctly on other applications, so is this a bug in Figma? Close-up of the space between two A’s. The first A is aligned correctly, but the second A is not completely on the grid, it is slightly moved to the left.

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marte.lara.raf
Deanna_A
Deanna_ANew Member
asked in Report a Problem
Issue with expanding frames in components in prototype.

Hi. I’m having an issue with issue with frames that are meant to expand or “hug content” when switching between variants of different sizes. I don’t know what technical issue is causing this probably but I was able to verify it is something happening with Figma itself, and not my prototype, auto layout settings, etc. This is happening across multiple different components and only started happening today - however reverting my file version back to when I knew the prototype was working correctly did not correct the issue. B ut a developer that had never signed into Figma before opened the most recent prototype (without any changes) and did not experience the issue. For these particular designs it seems almost like the drop shadow is expanding like it should but the frame itself just isn’t. I have tried changing my components both to hug content and to fixed width and height just to further confirm it wasn’t something I was doing, but neither changes the outcome on my end or the developer

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Deanna_A
KennLucas
KennLucas
asked in Report a Problem
cannot reach sales...enterprise modes question

I have tried a support ticket. And I would like to give Figma some money. But sales does not seem to want our money. My question is...we need MANY MODES. Ca we get away with ONLY one or two enterprise licenses to create and manage modes? The thinking is, can my designers with a pro license CHOOSE THE MODE in their designs, while they still only pay for the pro license $15? But our admins could buy $75 enterprise licenses. @figmasupprt does it work that way? Or does everyone need an enterprise license? sales: 🦗🦗🦗

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Celine_D
Figmate
Michele G.
Michele G.New Member
asked in Report a Problem
Shortcut for "Decrease Font Size" - Italian Layout

I’m experiencing an issue with Figma. When I select the ITALIAN keyboard layout, the shortcut for "Decrease Font Size" doesn’t work. Apparently, it seems to be the only one that isn’t functioning correctly! Here are some additional details: I’m using the desktop app . I’ve tried changing the shortcut settings in my operating system, but it still doesn’t work. I also tested Better Touch Tool , and it seems to be the only solution that works, but I don’t think it’s reasonable to buy an app just to fix a single keyboard shortcut. At first, I thought this might be a problem with Google Chrome , since the same shortcut opens the "Help" menu in Chrome. However, the issue persists even when I’m not using Chrome. Do you have any suggestions on how to resolve this? Apple M3 Pro Sequoia 15.4.1

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Apolline
Creighton_Hejduk
Creighton_HejdukNew Member
asked in Report a Problem
Responsive prototypes broken/ not rendering correcly

UPDATE: It looks like it has to do with the stroke on the component. When I removed the stroke the component properly rendered. When viewing my prototype and setting it to be responsive, components that are set to fill are not filling correctly. Content on the component will move but the background does not move. This was working just fine last week. This is how the screen looks before making it responsive This is how the screen looks after making it responsive As you can see, the actions in the top header move as they should, but the background does not move.

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Tommaso_Rota2
u-k-a
u-k-aNew Member
asked in Report a Problem
Design system color variables sometimes not appearing in colour dropdown

My team and I are experiencing a frustrating issue with Figma's handling of color variables from our design system library. While we have no problems accessing and using styles, color variables are extremely unreliable. In some frames, Figma correctly lists and displays the variables, while in others, it fails to recognize them, even when the colors are actively used within the file. This inconsistency occurs across multiple team members' Figma accounts. We've searched for similar reports but haven't found a solution. Any advice on how to resolve this would be greatly appreciated.

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u-k-a
Renato Cunha
Renato CunhaNew Member
asked in Report a Problem
Issues with stroke elements in prototypes

Stroked elements (such as form fields) are not working in fill containers in responsive prototypes. The issue started on April 8th.

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Jorg2
Jing Wen
Jing WenNew Member
posted in Report a Problem
Missing Components

This has been a recurring problem where the viewers of our files see missing components of our mocks and have to be redirected to click into the component to view the missing content…. T_T Anyone else facing this problem? My team (3 designers) have been facing this and our PMs and engineers have reported on separate occasions and across a period of time that this is happening This is mainly happening on frames, consisting of both main components and just regular non-componetized elements

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ThuyAnh
Misty_Leiter
Misty_LeiterNew Member
asked in Report a Problem
Can't hide grid. Icon button missing.

Icon button to hide grid style is missing on hover. Grids are visible. They cannot be turned off from any frame including local components.

231
Nellya
Olivia12345678
Olivia12345678New Member
asked in Report a Problem
Issue with Open Session permissions

I use figma on an academic account. I rely heavily on the “open session” on figjam (as a replacement for Google’s jamboard), but I have been running into some issues with it. Sometimes when I send someone the link to the open session, despite it saying it will allow anyone to edit with no account required, they are only given view/comment access, and not editing access. The open session is not timed out, because it is a manner of minutes/seconds after the session is created that the link is sent, and in the time using the whiteboard (usually up to an hour) the issue does not resolve. I have been told by the recipients of the link that they get a message saying “an error has occurred”. I am unsure what exactly creates the bug or how to replicate it, as from my end it is seemingly random. I send the link to the figjam board via the chat on Google Meet, or email. The recipient clicks it and then attempts to edit the board. Sometimes it will work going to the same recipient via the same me

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Figmate
S
Shiny Leung
asked in Report a Problem
Some fonts not replacing

Up until a week ago, I was able to view and edit the text in my Figma file but once I try to edit the text, I get a replace font prompt but when i try to replace the font, it doesn’t work. I tried it on some other fonts and it seemed to work on some and not others. Some colleagues are finding they are hitting this issue on their Mac OS but I am experiencing it on PC. I tried deleting the fonts and replacing it and the same problem occurred. Does anyone have the same issue?

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S
mica
micaNew Member
asked in Report a Problem
figma打不开

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y_toku
Figmate
ganesh18
ganesh18New Member
asked in Report a Problem
file missing

recently my file was missed so please respond

01
y_toku
Figmate
Syedwerwer34
Syedwerwer34New Member
asked in Report a Problem
Critical Issue: Figma Prototype Preview Freezing and Causing Editor Crash

Hi Team, I hope this message finds you well. I wanted to report an issue I’ve been consistently encountering while working in Figma that’s significantly impacting my ability to test and share design prototypes. I believe it may require some technical attention or at least further investigation from the Figma support team. The issue arises when I attempt to preview any interactive flow within a prototype. Specifically, the moment I click on any prototype element—such as a navigation link, interactive button, or screen transition—the preview environment freezes for several seconds. After this brief pause, the entire preview screen abruptly disappears and is replaced by a blank white screen. It becomes completely unresponsive and unusable at that point. What’s more concerning is that this behavior doesn’t only affect the prototype preview. Simultaneously, in another browser tab where I have the main Figma editor open (containing the same file), the editor screen also turns completely whit

41
y_toku
Figmate
Wullur
WullurNew Member
asked in Report a Problem
Frames on a backup page suddenly disappeared

I’m not sure what’s causing this, but all the frames on my backup page (not the main page) disappeared. When I check the version history, the version 5 minutes prior to the current one still shows the frames and nobody should have made any changes on this page. In those 5 minutes, I didn’t use any plugins on the file. I was working on the main Design page and updated component changes from the file library. This happened to me twice this week on 2 separate projects. At first I thought I just mistakenly deleted the whole page, but this time it left the comment notes, sections, and imported images so I’m sure I couldn’t have accidentally deleted the whole page contents while leaving some stuff behind. At the moment, I can restore the contents by copy and pasting from the version history, but all the comments end up in the wrong places. Would be great to have this fixed. I’m using Figma Desktop App version 125.2.3 Missing frames The version only 5 minutes prior to the current one

242
Wullur
Henzy
HenzyNew Member
asked in Report a Problem
Missing "Personal Project" File

A file named "Personal Project" has suddenly disappeared and is no longer accessible. When I tried to open the file I received the error message ‘access denied.’ I tried opening the file again, it dissapeared from the recent file lists, and I can’t find it. I have checked the Recycle Bin, but it is not there either. This file was still present and accessible just 1–2 weeks ago, and I have not made any unusual changes or deletions. Also I see this message do I need to upgrade to see my file again? or different problems?

225
y_toku
Figmate
Hwangmuks
HwangmuksNew Member
asked in Report a Problem
All items on the home page cannot be displayed all the time.

I have updated to the latest mode. However, under the same network condition, my friends around me can open all items on the homepage, but the client on my computer has been loading and cannot be displayed.

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J
Figmate
S_T_I_C_K_Y_N_O_T_E_B_R_A_I_N
S_T_I_C_K_Y_N_O_T_E_B_R_A_I_NNew Member
asked in Report a Problem
Can't edit my own files as team owner on Figma app but works fine on browser!

This issue happened while I was in the middle of editing my files, and suddenly I got this pop-up message. I'm the team owner and have full access and permission to every single file, but now my home page is completely stuck like this. ​​​​I've tried uninstalling and reinstalling the app three times. I also cleaned my cache and I've also logged out of my account on the browser, but I can't do the same on the app since the home page remains stuck. Can someone please help me resolve this issue?

474
J
Figmate
Chansey
ChanseyNew Member
asked in Report a Problem
Being charged £6 per month for Figjam despite buying 4 full seats??

Hi there, I currently pay annually for four full seats on Figma, so I rarely check the billing section. However, I recently reviewed our billing and noticed a recurring £6 charge that’s been appearing for over two years for Figjam? I’d really appreciate some clarity on this, especially given that we already pay for full seats and should have access to the complete suite - including FigJam. At one point, we did briefly add a viewer, which temporarily brought our team to five, but they only accessed our boards a handful of times and didn’t interact with FigJam or other features so I’m confused as to why we’d be charged this. Could you help me understand the reason behind this charge and whether we’re eligible for a refund? Thanks in advance,Chansey

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y_toku
Figmate

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