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I recently canceled my Pro subscription, but I noticed that a $20 charge is still currently processing on my card. I would like to request that this transaction be canceled immediately before the charge is completed, as I no longer wish to use the Pro plan. Please confirm that the charge will not go through and that my subscription is fully canceled. Thank you for your help

Hi everyone,I've been experiencing issues accessing Figma from Uzbekistan recently. It seems that some regional restrictions might be affecting the service. Could anyone provide insights into what's happening and if there have been any recent changes or updates in the past week? Any help or clarification would be greatly appreciated.Thank you!

Hello Figma Team,I’ve been trying to verify my student status for the past three months but haven’t been able to complete the process. My university does not provide a university-issued email ID, so I submitted the required documents instead. Unfortunately, my verification was cancelled, and after multiple attempts it now shows “limit exceeded.”Access to the student pass is very important for my academic and design work. I’ve already contacted SheerID, but they were unable to resolve the issue. I also tried emailing Figma earlier but haven’t received any response.Could you please help by manually verifying my student status or guiding me on how to proceed? I’m happy to share any additional documents required.Thank you for your time and support.

I am facing a recurring technical issue while managing collaborators in a Figma file.Issue description: I add 3–4 collaborators to a Figma file (a mix of Can view and Can edit access). Later, I remove all collaborators one by one. After removing everyone, I change the share setting from “Anyone with the link” to “Invited only.” When I close the Share pop-up, a confirmation dialog appears again asking me to remove the last person I already removed. When I click Remove, the main Share pop-up opens again. As soon as I close it, the same “Remove collaborator” pop-up appears again. This creates an infinite loop, and the issue does not stop unless I completely close the Figma tab and reopen it.Expected behavior:

Error ScreenWhat i’ve tried:Kept retrying after couple of days, after weeks still same “Error” screen appears. Tried different networks, different devices, no VPN. Mailed SheerID support but they just closed the ticket without giving me any information Mailed education@figma.com, no response for 8 days.The issue:The verification link from Figma takes me to an “Error: We are unable to verify you at this time”Now i’m seeing the “verification limit exceeded” screen & its pretty infuriating. Anybody face this issue? How do i fix this? 

Figma make file unable to open, it's not showing my designs even after refreshing the preview. I want to edit my designs either ill loss all my earlier designs as well. design gets publish when put the prompt but now showing in figma make file.

Hi, I’m unable to access my Figma Education Plan. I submitted my verification through SheerID, but it’s been delayed and I haven’t received any confirmation yet.I’ve also contacted SheerID support, but they said they’re experiencing high request volumes. Because of this, I can’t activate or use my education plan on Figma.

I have encountered an issue when using number list. While using numbered lists for document design, I can usually continue the list from the number I stopped at in another frame or using another text container, but this does not work for numbers greater than 99 or 100 and above. I can start a number list from 99 but can’t a list from 100 or aboveCan this bug be fixed

After prompting to fix an issue with a animation,  the file generates a error message saying that it’s stuck in a loop and should restore to a previous version. The problem is that it jumps back to the  previous version where the behaviour that caused the loop is present, so it generates the error again.  It also treats each recovery as a new version, so it’s restoring to a previous version that triggers the error.  At this point I’m unable to jump back several versions to one that I know is stable.  Closing figma and reopening does not resolve the issue.  

Getting the “Publishing failed: Please reload the page to publish” error when I try to publish.I’ve gone through the older treads but haven’t found a solutions beside Figma sent out a fix. I’ve tried everything I can think of including the obvious solutions like reloading tab and restarting computer.I’ve tried deleting all new components and even restored earlier versions, from the version history panel, that were previously published. Yet still no luck. My other libraries will publish, but my main library will not. 🙄

Hello Figma Team,I am encountering a critical issue with the Figma Desktop application (Windows 11 ARM64).Since today's update, the application displays the error message: "Could not initialize WebGL".This problem is highly likely related to the GPU/driver detection in the latest version of the app. My Configuration:  OS: Windows 11 ARM64 Device: ASUS Vivobook S15 (Snapdragon X Elite) GPU: Qualcomm Adreno X1-85 GPU Adreno Driver Version: 31.0.121.1 (the latest installed via Windows Update).  Diagnostics and Steps Already Taken:  WebGL works perfectly when I use Figma in my browser (Chrome/Edge). The error occurs only on the Figma

Tengo un error al actualizar la web. Ya probé hacerlo desde otro navegar, borré cookies, revisé mi internet, intenté duplicarlo y sigue teniendo este error.

Hi, I would like to request a refund for my service package because I forgot to pause it.

I’m working on a site and there’s a warning about an accessibility issue that we can’t solve. Other call outs lead to images without alt text or buttons set up incorrectly, but when we click on this one it highlights the entire Home page.Is this a bug? Or is there a way to add alt text to a complete screen? We didn’t see that option either. 

This window has popped up on all my projects, what should I do about it?

I am using extended collections and they are appearing, but at first I thought it was alphabetical, so I updated my naming to include the “Drug” but then the order they appear in the dropdown seems completely random. How does this work? And can we make it more structured?

Hi all,I’m very new to Figma/Make and I’m stuck with a duplication issue.I have a fairly large prototype file. When I try to Duplicate it, Figma hangs for a while and then shows the message “Duplicate failed” and no copy appears.What I’m seeing: File feels slow/laggy while editing. File → Duplicate → long wait → “Duplicate failed” → no new file. What I’ve tried: Reloading Figma and my browser (Chrome on macOS). Waiting for “All changes saved” before duplicating. Trying to duplicate just a single page / copy–pasting frames into a new file. As a beginner, I’m not sure if this is a file size/complexity limit, a Make bug, or something I’m doing wrong.What’s the best way to get a backup copy of this file when normal duplication

Hi Figma Team,Hope you’re doing well. I just wanted to share a small UI detail I noticed while using Figma. It’s not a major issue, but as a designer, alignment and spacing really matter, so I thought it would be good to check if this was intentional or something that needs fixing.1. Left Sidebar PaddingMost items in the left sidebar use around 12px padding, but the “Running out of plan” section seems to have about 23px padding. The plan details below it also use the same 23px spacing, which feels different from the rest of the menu.2. Community Page HeaderOn the Community page, the left padding near the back arrow and page title looks like 28px. But the search bar on the right has around 46px padding.Also, the tags below (like “Saved”, “Design Resources”) have around 45px left padding, which doesn’t align visually with the ele

Olá!Estou com um problema. Sou devidamente matriculada no ensino superior, bacharelado em Sistemas de Informação, e tenho uma verificação de estudante feita com sucesso. Por meio dela, acessava as funcionalidades do Figma.Porém, estou recebendo a mensagem de que o meu status de educação foi expirado:  Quando eu tento atualizar a minha verificação de estudante, recebo uma mensagem de que o Limite de verificações foi excedido e que eu já resgatei essa oferta. Porém, o meu curso vai até 2027 (as declarações de matrícula são renovadas a cada semestre). Agora estou bloqueada e só tenho acesso às features básicas do Figma. Como posso fazer para recuperar meu acesso? Me

when prompt given image or logo is not getting generated. please reach me asap

Resumo do problema O Figma Desktop abre, mas fica apenas com a tela preta ou em branco, sem carregar a interface. Não é possível clicar ou interagir com nada.A versão web funciona normalmente, o problema acontece somente no aplicativo Desktop.Já tentei reinstalar, limpar cache, apagar pastas manualmente, seguir os vídeos oficiais — nada resolve de forma definitiva.Comportamento estranhoA única forma que funcionou (poucas vezes) foi: limpar todo cache, cookies e dados do navegador desinstalar o Figma apagar todas as pastas locais ficar dias sem abrir o app reinstalar tudo novamente Mesmo assim, se eu desligar o computador e abrir no dia seguinte, o erro volta.ObservaçãoOutro usuário relatou exatamente o mesmo problema na

Exporting SVGs in P3 Colorspace injects an additional style attribute for color-profile metadata, causing the element to end up with two style attributes which leads to an error. This breaks the SVG and we can’t deliver our SVG illustrations to Development through Figma. To fix the illustration, development needs to manually delete the additional style, added by the Figma Exporter. That fixes the illustration, but requires a lot of manual labor.  

  The 8th item: Level Design. When I click on any of its cells, it crashes.When I press on certain CMS collection item, CMS panel disappears, UI becomes blank and error message tells “Something went worng in the left panel”. When pressing on other CMS collection items, everything’s ok.It happens both in desktop app (even reset it as troubleshooting suggests) and chrome browser (up-to-date, cash reset).It is strange, as this particular item has only a bit of the text.