I have created the prototypes to show the storyboard in the website hero. So I used click as the interaction between the storyboard so people can go through the storyboard in the preview mode.
It worked for a long time. And all of the sudden the prototype is broken, the images keep going back and forth between image 2 and 3 when I click it.
Can someone help me to take a look?
Hi
Thanks for reaching out. I understand you set up a storyboard-style prototype for your website hero using click interactions so users can step through it in preview mode, and while it was working before, it’s now looping between images 2 and 3 when clicked.
Appreciate you sharing the prototype link, that’s really helpful. Could you also invite support-share@figma.com to the file with “Can view” access? That’ll allow our team to take a closer look at the setup and investigate what might be causing this.
I’ve also created a support ticket so the team can work with you directly to resolve this - your case number is #1899879.
In the meantime, it might be worth checking if there are any overlapping or duplicate “On click” interactions between those frames that could be triggering the loop.
Someone from the team will be reaching out soon, so please keep an eye on your inbox. Thanks!
Hi Celyn, thanks for jumping into this ticket so fast.
I double checked all the interactions, it doesn’t have any overlapping or duplicate “On click” interactions.
The most annoying part is if I just play the storyboard in a frame, it works perfectly.
Once I added into animation variant into the web frame, it doesn’t have any interaction or keeps looping in between image 2 and 3.
And I also tried to restart the Figma, paste the design into a new file, or even just create a quick prototype in a new file, the interaction is still broken. I even tried other interaction like smart animation, it also doesn’t work. I think there is issues in my Figma prototype function.
New file testing:
Testing animation in a frame
Put the testing animation variant into another frame
Can you help me to take a look of this issue asap? I will have a super big preview tomorrow, and the prototype function is broken all of the sudden, thank you so much!!!!
Hi I talked to a couple of designers and did the same testing on their computer, the click function still doesn’t work. Then we tried different interaction except keypad works. I think you guys have a major bug in the prototype now
Thanks so much for taking the time to run through all those checks and share the details
I’ve passed all of this along to the team on your ticket so they have the full picture.
I also saw that someone has followed up with next steps on your ticket, so please have a look at your inbox when you have a moment.
We understand this is a critical time with your preview coming up, and we hope to help get this resolved for you as soon as possible.
Appreciate you working with us on this 🙏
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