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kauaanrs
kauaanrs
New Member
May 13, 2026
Solved

Refund and cancelation

I’ve forgot to cancel my subscription yesterday and tried to contact the support to do so and get a refund, but no one is awnsering any of my emails.

This topic has been closed for replies.
Celine_
Celine_Solution
Community Support
May 13, 2026

Thanks for the additional context, I’ve shared it to our internal team. Great news, I see in the backend the support agent has replied and solved your issue!

Please check your inbox when you can, I’ve gone ahead and closed the topic here, thank you.

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3 replies

Celine_
Figmate
Celine_
Community Support
May 13, 2026

Hey ​@kauaanrs , sorry to hear you haven't received a response yet! Just to flag, under Figma's policy, payments for subscriptions are generally non-refundable as outlined in our Terms of Service.

That said, I can see your ticket has been assigned to an agent who is already investigating. I've also added a follow-up note to increase visibility. They'll get back to you directly as soon as possible. Thanks for your patience!

kauaanrs
kauaanrsAuthor
New Member
May 13, 2026

Ok, I undestand that, but I did not use any of the pearks and utilities after the renovation. I tried to reach the support immediatly after I see the charges in my bank account. 

Celine_
Figmate
Celine_Solution
Community Support
May 13, 2026

Thanks for the additional context, I’ve shared it to our internal team. Great news, I see in the backend the support agent has replied and solved your issue!

Please check your inbox when you can, I’ve gone ahead and closed the topic here, thank you.

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