We have tried to complete the payment using 4 different cards, but all of them were declined by the system. We kindly request immediate assistance regarding this issue.
Even though there is no problem related to us, we constantly receive the error message "your card has been declined". My bank says that all it’s ok.
Help us please!
Hi, ​
I need to resolve this urgently. My team's work has come to a standstill because of this issue on the platform.
Hey ​
Just a quick heads up that our support team has already followed up with you via email. They’ve extended a payment grace period to temporarily unlock your files while the billing issue gets resolved, and they’ve also shared the next steps to help move things forward.
When you have a moment, please check your inbox and continue the conversation there, as the support team is best equipped to assist further with account-specific issues.
Since this has now been addressed through the support ticket, I’ve gone ahead and closed the thread here. Thank you!
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