Your card has been declined

Hi, ​@Krishnatm 👋 Sorry to hear about the payment issue. I found your support ticket and increased the urgency (Ticket #1896976) — Jaycee

I need to resolve this urgently. My team's work has come to a standstill because of this issue on the platform.

Hey ​@Krishnatm,  Celine here from the Community Support team, working closely with Jaycee Lewis. Happy to help!

Just a quick heads up that our support team has already followed up with you via email. They’ve extended a payment grace period to temporarily unlock your files while the billing issue gets resolved, and they’ve also shared the next steps to help move things forward.

When you have a moment, please check your inbox and continue the conversation there, as the support team is best equipped to assist further with account-specific issues.

Since this has now been addressed through the support ticket, I’ve gone ahead and closed the thread here. Thank you!