Hello, I have just deleted my Figma account for some reasons. I want to re-registration my account back with the same Gmail address before but the text displayed is “Your request has failed” Are there any effort that can be done from the teams to fix and unblock this? Here’s the address that I want to re-registration
Email account: (redacted by the moderator due to PII)
Hey
Once a Figma account is deleted, it can’t be recovered or restored. That said, you should be able to create a new Figma account using the same email address, so the error you’re seeing isn’t expected.
A few things that can help unblock this:
Please also check out Help Center article and follow the steps here to create a new account: https://help.figma.com/hc/en-us/articles/360039811114-Create-a-Figma-account.
If you’re still seeing the “Your request has failed” message after trying those, let me know. I can help escalate this to the support team so they can take a closer look and unblock the email for you.
I still facing the same “Your request has failed” responses from the steps that you suggest actually, is there any other way I could try?
Hey
I’ve gone ahead and created a support ticket on your behalf so the team can investigate this more closely. Your ticket number is #1867692, for reference. Someone from the team should be in touch with you soon to help unblock this.
Really appreciate your patience in the meantime!
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