Re-registration of deleted accout

Hey ​@ferre reza, thanks for reaching out!

Once a Figma account is deleted, it can’t be recovered or restored. That said, you should be able to create a new Figma account using the same email address, so the error you’re seeing isn’t expected.

A few things that can help unblock this:

• Try signing up in an incognito/private browsing window
• Use a different browser
• Switch internet connections (for example, mobile data)
• Disable any VPNs or browser extensions

Please also check out Help Center article and follow the steps here to create a new account: https://help.figma.com/hc/en-us/articles/360039811114-Create-a-Figma-account. 

If you’re still seeing the “Your request has failed” message after trying those, let me know. I can help escalate this to the support team so they can take a closer look and unblock the email for you.

I still facing the same “Your request has failed” responses from the steps that you suggest actually, is there any other way I could try?

Hey ​@ferre reza, thanks for trying those steps and following up!

I’ve gone ahead and created a support ticket on your behalf so the team can investigate this more closely. Your ticket number is #1867692, for reference. Someone from the team should be in touch with you soon to help unblock this.

Really appreciate your patience in the meantime! 

Hey ​@Gayani_S I’m facing the same issue. I’ve raised a ticket with the account that I’m facing the issue with. Is there a way to speed things up? I’m missing out on onboarding with the organisation

Hey ​@Mythili Hariharan, thanks for reaching out! 

I’m not seeing a support ticket on my end, would you be able to share the ticket number so I can check further?

In the meantime, just to help unblock things faster, could you confirm if you’ve tried the following steps:

• Signing up in an incognito/private window
• Using a different browser
• Switching internet connections (e.g. mobile data)
• Disabling any VPNs or browser extensions

You can also follow the steps in this guide to create a new account:https://help.figma.com/hc/en-us/articles/360039811114-Create-a-Figma-account. 

One more thing to check, did you wait 24 hours before trying to create a new account?

Thank you! 

Hey ​@Gayani_S, here’s the ticket number 1897465

I’ve tried using the different browser and incognito mode, it didn’t work. However, I did get a response to try again after 24 hours. I shall try it tomorrow. Will reach out incase the problem persists.

Thank you!

Hey ​@Gayani_S 

Sorry to ping again but the issue hasn’t resolved. I’ve tried all the methods but I’m still seeing the error.  Is it possible to resolve sooner rather than later? I'm unable to join my team org and get started. Would appreciate any help you can provide.

Thanks,

Mythili

Hey ​@Mythili Hariharan , Celine from the Community Support team here, stepping in while Gayani_S is away! 👋

I checked your support ticket and our support team has already replied to you. In the meantime, they recommend trying an incognito window in your browser to see if that helps.

If the issue persists after 24 hours, please continue the conversation directly via your support case with the agent and make sure to include a screenshot with the error message. They're best equipped to investigate your specific case further. Thank you! 🙏

Good to hear it’s been solved now, thanks for letting me know. I’ve informed the internal team, thank you!