I hit my monthly cap with 15,000 AI credits and couldn’t get an answer on how to purchase more, so I created another account and gave that account access to work on my project. I upgraded that account to 15,000 AI credits as well, but even though they were purchased I keep getting a message than I have none remaining. I figured it was a temporary bug, but it’s now been almost 2 weeks without any change or work completed. How can I get access to these credits?
Question
Figma AI Credits Not Becoming Available after Purchase
Hi
Thanks for sharing all of that context - I understand you purchased an additional 15,000 credits on a new account, but are still seeing a message that no credits remain. I can see how disruptive this has been, and I’m here to help get this sorted.
I saw that you’ve already reached out on ticket #1885520 - I’ve shared the additional details you provided here with the team and added an internal note to increase visibility.
In the meantime, here are a couple of quick checks that might help:
1. Make sure you’re in the correct account/workspace
Since you have multiple accounts, it’s worth double-checking that you’re working from the intended one. You can switch accounts from the file browser:
- Click your name at the top-left of the screen
- Select the account you want - if you don’t see it, click “Add account” to log in to the account
More details: Switch between accounts
2. Check your AI credit balance in that account
- Open a file where you have edit access (If you have a View seat, open a file in your Drafts)
- Open the Main menu of the file → Select AI balance (you’ll be able to see how many credits you’ve used and how many remain).
More details: How AI credits work
If the credits are showing there but you’re still getting the “no credits remaining” message, that’s not expected behavior — and we’ll continue investigating this via your ticket.
Separately, you mentioned not being able to find a way to purchase more credits. There are currently two options available (depending on plan and permissions):
- Ongoing subscription — a monthly pool of credits shared at the plan level once seat credits are used (resets monthly, no rollover)
- Pay-as-you-go billing — usage-based billing up to a set monthly limit (rolling out to Professional plans soon later this month)
More details: Manage AI credits
Hope this helps, and thanks again for your patience, someone from the team will be reaching out on your ticket soon.
The credits are showing, but when I go in to work on a project it still says I have none to use. I’ve gone between both accounts and they aren’t available on either one.
Thanks for checking and confirming those details,
I’ve passed along this additional context on your ticket, and I can also see that someone from the team has already followed up with you there.
When you have a moment, please continue the conversation in that thread so the team can keep assisting you directly.
Appreciate your patience as we work through this with you.
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