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Question

Accidental Subscription Purchase – Refund Request

  • May 9, 2026
  • 1 reply
  • 10 views
ritawns

Hello Figma Support,

I accidentally subscribed to a paid annual plan and was charged unintentionally. As soon as I realized the purchase, I immediately canceled the subscription within 24 hours.

I have not used any paid Figma features, and this subscription was made by mistake. Because of this, I would kindly like to request a full refund for the total amount charged.

The subscription amount was USD 192, and the total charged to my card in Brazilian currency was BRL 1,031.36.

I would really appreciate your understanding and consideration regarding this accidental purchase.

Best regards,
Maria Rita

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • May 9, 2026

Hey ​@ritawns — welcome to Figma Forum, glad we got in touch!

Thanks for raising this. I understand your concern about the charge. I can't access or share billing specifics here, but I was able to touch base with our Product Support team. They've received your request and your case number is: 1892761. They'll be in touch as soon as they've had a chance to review. In the meantime, here's more information on refunds for subscriptions: Upgrade or downgrade your plan → Refund policy.

I've shared your post with them so they have the full picture. Please keep an eye on the email inbox tied to your Figma account for next steps, and feel free to share any additional details with them directly. 🙏🏻

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