Hello figma I paid for figma professional plans and I was debited but I saw this mail that my payment couldn't be processed and i was debited from my bank account.
Question
transaction error
Hi
I understand you’re seeing a failed payment message alongside a charge, and I can imagine that’s concerning.
I took a look and can see that you’ve already reached out to the team - I’ve gone ahead and escalated your ticket (#1896546) internally to help bring additional visibility so it can be reviewed as quickly as possible.
While we’re not able to access billing details directly from the Community forum, the team will take a closer look at your account to confirm what happened with the charge and make sure everything is sorted out properly.
Please keep an eye on your inbox, the team will follow up with you directly soon.
i still havent gotten a reply for my escalated ticket #1896546.please i need to get to work
Hi
Just a quick update - your ticket #1896546 has been merged into #1892328 so everything is being tracked in one place. I’ve given the team another nudge and shared the urgency on your end to help increase visibility.
Thanks so much for your patience here, someone from the team should be reaching out to you soon 🙏
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