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Hi, I’m quite new to Figma and i don’t know what to do. Previously this had never happened. How can I fix it? I need that animation as soon as possible, since my deadline is close. Any help would be appreciated.

Is there a way to bulk delete all the number in the layer name with rename layer feature?  

Hello everyone,since yesterday, weird library updates have been showing up in almost all of my files. They show updates that supposedly have been published months ago (some up to 4 months). Those are libraries I use and update almost daily, so I’m confused that they offer updates from months ago now.When I click on “Update”, Figma quickly says “Successfully updated assets”, but nothing changes.When I click on an icon to see the side by side comparison, it loads forever.I tried to force another update from those libraries to see what happens. Now the Base Colors library says “Published 1 day ago”, but the problem remains. It won’t go away. I also tried doing the “Reset Figma and restart”, which I think formerly used to be “Clear cache”. And I obviously restarted the computer, but nothing helps.Anybody have any idea what else I could try?

Hi,I was using your education plan with my edu email address. I am graduating and I have to cancel my education email address as my school wanted. What will happen to my account? What should I do so that I don’t lose my projects and files? Thanks for the help.

Hello Figma Team,I accidentally purchased 2 additional Dev seat accounts and was charged accordingly. I would like to request a refund for this accidental charge.Could you please let me know if a refund would be possible in this case?Thank you very much for your support.

I have links to two of my drafts, but they seem to have been removed from my library. They cannot be accessed by the links either. I have opened a ticket 1417624 (it was autoclosed), links to the files can be found there. There may be more drafts that have disappeared from my library, but I do not have links for them.

Hey!My Creator account is active, and I’ve connected my Stripe account. However, I encountered the issue shown in the screenshot while trying to publish my paid design file as a Creator. How can I resolve this?Thank you!  

I used to work for a company that provided me with a Figma account, but that's no longer the case. I have a free account I have been using, but I’ve reached my maximum number of pages and need to upgrade to continue. Unfortunately, when I try to upgrade my ‘team’ to the professional account it somehow brings in both my current gmail based account and the deprecated old account through my previous company. I have no idea how it even knows about that account, it’s not linked anywhere in my team, and I’m not signing in with it. For obvious reasons I don’t want to pay twice as much for a shut down account attached to an email address I can’t access, but since  this user doesnt actually exist on my team I can’t remove them. This screen certainly doesn’t give any UI for that. I tried contacting support, but since I’m on a free version I can’t (which is an enraging interaction).  

I was following this video tutorial and it seemed to have exactly what I needed. However, now that Figma has been updated to a new UI, this section of the tutorial no longer applies. How can I do this in the latest version of Figma? Figma YouTube Link Simply changing the variant’s appearance with a Boolean value is not a viable solution right now.

I have a 2Mb, 27sec mp4 video which I’d like to display in the ad reel at the top of a plugin page. I can upload the video, I can play the video in the preview, I can choose what order the video comes in the carousel but when I hit save, the video is not presented in the carousel. I have tried different formats (mov, different encoders) to no luck. Please can someone suggest a fix? https://www.figma.com/community/plugin/1397952939678206595

desktop.figma.com is down and I’m unable to download the desktop app, using the browser app is quite slow. Are there any other trusted sources for the installer? Please advice.

Hello,my team was suddenly changed to an education plan. I don't remember that I would change it.Can I ask, how to change it? Or it would be best if I could keep it, because I am a student, but right now, I graduated high school, and in two months, I will attend college, so "currently", I am not a student. Plus I am from the Czech Republic, and neither my high school or college is on the list, and I don't know which proofs I should send.Thanks for the help.

I have sent several support requests to Figma on their forms but have received no response or acknowledgement of my questions. Team was deleted by mistake. Help to restore a deleted team. The recovery message did not arrive in the mail.

Where is the button to delete my community/forum account and/or posts? And no, deleting my community profile from the design interface didn’t work.

I am a developer working on a StableCoin app development. I want to add StableCoin features to the app, but I am not sure where to start. Can anyone provide some guidance?

I often use constraints option when I work with my design but now with the new beta UI Figma I didn’t find it now It’s hard to make my design responsive without having to option this, not only hard, it’s impossible without having that, why are you taking it away?, I prefer the old Ui Figma when you come across to change your UI just don’t take away features.

Hey I just started to use the figma site and the engineer on my team want to be able to assess the dev mode on it.Eventho i already granted him the “editor” permissions.still he can not find the dev mode option on the site.Does anyone has the same issues?

Ayuda, se eliminó de forma inesperada una archivo. Al entrar al link me sale lo siguiente: Es posible que este archivo se haya eliminado movido o no esté disponible. Es de mi propiedad pero nunca lo eliminé, tampoco esta en archivos eliminados. Es un archivo de la universidad, necesito recuperarlo, nadie del equipo lo borro.

Hello, could you please clarify why the annotations stopped working? They seem to have disappeared from the bottom menu—only comments remain now.

Hey everyone,I’m hoping someone here has been in a similar situation or might know what I can do.A few years ago I used Figma all the time with a student license. I saved a ton of projects on that account — many of which are important and I’d really like to access again.I stopped using it for a while, and now that I logged back in, I realized my student license expired and Figma’s free plan now only allows 1 project with up to 3 files.Everything else is locked.I can’t even view or export anything. To unlock the account I have to pay the $20/month Pro plan — just to get access to my own work.Honestly, this feels super unfair. The free version wasn’t this limited back when I was using it. And now with Adobe being crazy expensive too, it sucks that I need to pay another €20/month just to rescue my old projects.Is there any way I can access or transfer my files without paying? Like a temporary workaround or something? Or even a way to contact support and request a one-time access?Any help

Just published my site using Figma Make. Using the provided URL, the browser shows a blank screen. How can I fix this?

Every file I try to open has the same issue: the working area is gray and I cannot interact with it. However, the menu works, I see all options and layers. Still, I can’t do anything with them. How can I fix this?  

Hello,I wanted to share a small suggestion: it would be helpful if future emails like updated “Terms of Service” included a brief summary that everyone can roughly understand what changed. I’ve noticed that other companies often do this, and it really helps ensure the main points are clear and accessible.As it stands, the content of legal comes across as somewhat dense and lacks transparency for people that are not lawyers, which could be easily improved with a short summary in the mail.Thank you for considering this feedback.Best regards,Mikka Wild

When I click update to update my branch with the main file, I get this prompt. This just started happened within the last 2 weeks or so. This is unique to me, my other team members are not having this issue. thanks  

Hello Team,we recently migrated to new domain. so now when i am trying to add mail id with new domain figma is not accepting.Can you please help with this issue.