I’m on the annual plan, but I noticed several unexpected Collab seats being used. It seems someone invited others without my knowledge. Although I removed the seats as soon as I found out, I was still charged for them. To clarify the situation and prevent this from happening again, I’d like to know who added the seats and which accounts were using them. Is there any way to check this?
Page 1 / 1
Hey
How to get notifications when someone upgrade a seat: here
Seat upgrade and approval flows: here
Regarding your unexpected charges: each user has a unique setup, and I have limited visibility on information that revolve around billing/account changes. I’m not able to provide further support with modifications to any of those things, but ur support team can. If you’re interested in getting further clarification, please file a ticket here, and let me know when you’ve done so.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.