I’m on the annual plan, but I noticed several unexpected Collab seats being used. It seems someone invited others without my knowledge. Although I removed the seats as soon as I found out, I was still charged for them. To clarify the situation and prevent this from happening again, I’d like to know who added the seats and which accounts were using them. Is there any way to check this?
Solved
snapshot for the paid seat members
Best answer by Celine_
Hey @wesing12, I’m working closely with Kim and happy to help! Thanks for flagging this, it does look odd (as admins should be able to choose the seat approval settings).
As Kim mentioned, we have limited visibility into billing or account-related changes, so I recommend continuing the conversation with our support team and referencing this issue. I can see you’ve already reached out to them, and I’ve also escalated your case internally. (for reference, your case number is #1532264)
Thank you for your patience, someone from the team will get back to you soon!
Update: The support team has responded to your case, please check your inbox when you have a moment for further assistance.
I’ve gone and marked as solved the topic there. Thank you
Hey
How to get notifications when someone upgrade a seat: here
Seat upgrade and approval flows: here
Regarding your unexpected charges: each user has a unique setup, and I have limited visibility on information that revolve around billing/account changes. I’m not able to provide further support with modifications to any of those things, but ur support team can. If you’re interested in getting further clarification, please file a ticket here, and let me know when you’ve done so.
Hi @ksn,
Thank you for your information. I tried to get the auto approve-seat digests but it is disabled although I am the admin of our Professional plan. If I understand correctly, it has to be available for all paid plan.
Hey @wesing12, I’m working closely with Kim and happy to help! Thanks for flagging this, it does look odd (as admins should be able to choose the seat approval settings).
As Kim mentioned, we have limited visibility into billing or account-related changes, so I recommend continuing the conversation with our support team and referencing this issue. I can see you’ve already reached out to them, and I’ve also escalated your case internally. (for reference, your case number is #1532264)
Thank you for your patience, someone from the team will get back to you soon!
Update: The support team has responded to your case, please check your inbox when you have a moment for further assistance.
I’ve gone and marked as solved the topic there. Thank you
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