I’m on the annual plan, but I noticed several unexpected Collab seats being used. It seems someone invited others without my knowledge. Although I removed the seats as soon as I found out, I was still charged for them. To clarify the situation and prevent this from happening again, I’d like to know who added the seats and which accounts were using them. Is there any way to check this?
Hey @wesing12, I’m working closely with Kim and happy to help! Thanks for flagging this, it does look odd (as admins should be able to choose the seat approval settings).
As Kim mentioned, we have limited visibility into billing or account-related changes, so I recommend continuing the conversation with our support team and referencing this issue. I can see you’ve already reached out to them, and I’ve also escalated your case internally. (for reference, your case number is #1532264)
Thank you for your patience, someone from the team will get back to you soon!
Update: The support team has responded to your case, please check your inbox when you have a moment for further assistance.
I’ve gone and marked as solved the topic there. Thank you
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