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LeoWoz
LeoWoz
New Member
April 30, 2025
Solved

Part of Annotations disappear while used in section

  • April 30, 2025
  • 7 replies
  • 301 views

When using annotations, there’s a recurring bug where some annotations are visible while others are not.

The issue occurs when annotations are inside a Section. If I remove the Section, the annotations immediately appear.

    This topic has been closed for replies.
    Best answer by ksn

    Hi ​@Yihong - this is a bit of an older thread you posted on, but I’m assuming you’re having this issue while using our desktop app. If that’s not correct, let me know.

    If you are having this happen on the desktop app, can you try the following?

     

    Go through this process in the menu Help > Troubleshooting > Reset Figma and Restart
     

     

    Can you see if that fixes your annotation visibility?

    7 replies

    Figmate
    Junko3
    Figmate
    May 1, 2025

    Hi ​@LeoWoz,  thanks for reaching out!

     

    I've tried to reproduce the issue on my end, but haven't been able to so far. Could you possibly share a video recording of the problem, making sure to show your full Figma screen? This will help us see exactly what you're experiencing and connect you with the right team if necessary.

    Also, could you let us know if this is happening in the browser, the Desktop app, or both?

     

    Thanks so much for your help!

    LeoWoz
    LeoWozAuthor
    New Member
    May 1, 2025

    ​@Junko3 Thank you for reply! Here is a video with explanations 

     

      Figmate
      Junko3
      Figmate
      May 2, 2025

      Hey ​@LeoWoz , thanks for replying and sharing that recording! It's super helpful – really appreciate it!
       

      I see how some of the annotations pop up when you ungroup the larger section. I tried to replicate this issue with sections on my end, but haven't been able to so far. 

       

      So, I'm going to escalate this to our team by creating a support ticket for you, using this video you provided. That way, they can take a closer look at what's going on.

      One of our specialists will be in touch to help you out with this. Please keep an eye on your inbox – you'll receive an email about the new ticket soon. It'll be sent to the email address we have for your account.

       

      Thanks so much for your cooperation and your patience!

      We'll get this looked into for you.

      Yihong
      Yihong
      New Member
      September 23, 2025

      Yes, facing the similar issue.

      ksn
      Figmate
      ksnAnswer
      Community Support
      October 1, 2025

      Hi ​@Yihong - this is a bit of an older thread you posted on, but I’m assuming you’re having this issue while using our desktop app. If that’s not correct, let me know.

      If you are having this happen on the desktop app, can you try the following?

       

      Go through this process in the menu Help > Troubleshooting > Reset Figma and Restart
       

       

      Can you see if that fixes your annotation visibility?

        Yihong
        Yihong
        New Member
        October 2, 2025

        Yes, I am able to see already. That’s grerat. Thank you.

          ksn
          Figmate
          ksn
          Community Support
          October 3, 2025

          No problem! Thank you for letting me know this was successful :D

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