Hi everyone,
I recently subscribed to Figma’s $5/month annual plan ($36/year) for personal use. Yesterday, I was accidentally charged $190 after approving a team member when I only wanted them to view a file.
I noticed the mistake within a couple of hours, immediately removed the person, and submitted a refund request.
Since this just happened, I’m wondering:
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Has anyone here had a similar experience?
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Were you able to get a refund or credit back?
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How long did Figma support take to respond?
This amount is quite significant for me financially, so I really hope they can make an exception. Any advice or shared experiences would mean a lot.
Thanks so much 🙏