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Hi everyone,

I recently subscribed to Figma’s $5/month annual plan ($36/year) for personal use. Yesterday, I was accidentally charged $190 after approving a team member when I only wanted them to view a file.

I noticed the mistake within a couple of hours, immediately removed the person, and submitted a refund request.

Since this just happened, I’m wondering:

  • Has anyone here had a similar experience?

  • Were you able to get a refund or credit back?

  • How long did Figma support take to respond?

This amount is quite significant for me financially, so I really hope they can make an exception. Any advice or shared experiences would mean a lot.

Thanks so much 🙏

Hi there, thanks for reaching out and sharing what happened 🙏

I was able to find your support ticket, and I’ve escalated it internally. While I can’t confirm the outcome here on the forum, the support team will take a closer look at your case and follow up with you directly.
You should hear back from them soon, thank you for your patience in the meantime!

Update: I see in the backend that the support team have processed the cancellation. I’ve gone ahead to mark as solved and close the topic here. Thank you!

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