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Accidental $190 charge yesterday – has anyone been refunded?

  • October 2, 2025
  • 1 reply
  • 40 views
Wren79

Hi everyone,

I recently subscribed to Figma’s $5/month annual plan ($36/year) for personal use. Yesterday, I was accidentally charged $190 after approving a team member when I only wanted them to view a file.

I noticed the mistake within a couple of hours, immediately removed the person, and submitted a refund request.

Since this just happened, I’m wondering:

  • Has anyone here had a similar experience?

  • Were you able to get a refund or credit back?

  • How long did Figma support take to respond?

This amount is quite significant for me financially, so I really hope they can make an exception. Any advice or shared experiences would mean a lot.

Thanks so much 🙏

Best answer by Celine_

Hi there, thanks for reaching out and sharing what happened 🙏

I was able to find your support ticket, and I’ve escalated it internally. While I can’t confirm the outcome here on the forum, the support team will take a closer look at your case and follow up with you directly.
You should hear back from them soon, thank you for your patience in the meantime!

Update: I see in the backend that the support team have processed the cancellation. I’ve gone ahead to mark as solved and close the topic here. Thank you!

Wren79
This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • October 2, 2025

Hi there, thanks for reaching out and sharing what happened 🙏

I was able to find your support ticket, and I’ve escalated it internally. While I can’t confirm the outcome here on the forum, the support team will take a closer look at your case and follow up with you directly.
You should hear back from them soon, thank you for your patience in the meantime!

Update: I see in the backend that the support team have processed the cancellation. I’ve gone ahead to mark as solved and close the topic here. Thank you!

Wren79
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