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Hi! My subscription renewed automatically and I didn’t intend to continue the paid plan.The payment was charged from my Kaspi card. But I delete the account because I thought it will help me and that account was also was used through my google accountI haven’t used any paid features after the renewal.Could you please cancel the subscription and refund the recent charge?Thank you!

Hi Figma Support Team,I have deleted my Figma account, but one of my designs was published in Figma Community. This design is my website design and I want it to be private for my use only. Please remove it from the Community. Thank you very much!

Hello,My Figma Education plan expired and I’ve been unable to re-verify my student status since September 2025.I’m currently an active college student enrolled in a graduate microprogram (Education) at a French-language CEGEP in Québec, Canada.Please find attached my valid student ID as proof of enrollment.Could you please review my case and restore access to my Education plan?My Figma account is registered under this email address.Thank you for your time and assistance,Kathy Côté(redacted by the moderator due to PII)Cégep de Sainte-Foy (French-language college)Québec, Canada

I have tried verifying 10+ times, I have contacted SheerID and they say the image of my government ID is not “Clear” I have tried uploading images of it as clear as possible, I have uploaded digital copy of the id straight from government portal and still that is not “clear’’I have run out of verification limit twice, The only prerequisite of being a student is College mail and college ID SheerID cant even verify that. education@figma.com was of no help either. Said that only sheerID can help.

I am using the organisation edition. I had previously enabled two-factor authentication but later disabled it. Today, upon re-enabling it to publish a plugin, I received the following prompt: We detected a change to your account details. Please contact support@figma.com to proceed.

I am a student and we have a free student plan from our school. I am trying to verify my student plan but it says that I have exceeded the verification limit or I have already activated it. Although the role on my profile is set to Education > Student but when I join on Edu Teams, it wants me to verify my status and I can’t verify it because it won’t let me. I have already contacted SheerID but they take way too long on responding. 

Seemingly as of today’s update, pinned items within a project now only have a limited selection of actions available in their right-click context menu (Open, Create New Branch, Add to Sidebar, Remove Project Pin, Copy Link) but none of the others (Copy Link, Share, Duplicate, Show Version History, Rename, Move File, Move to Trash) even though those are in the menu if you find the original file. (i.e. it’s not a permissions problem removing those functions, they just aren’t in the menu for the pinned version) This appears to be the same in both the browser and in the desktop app. As part of our process, we create most new design files by duplicating a template file, which we keep pinned to the project so the team has easy access to it. With this update it’s no longer possible to duplicate (or do a bunch of other actions) from the pinned file, and instead you have to dig through the full list of files to find it in the general project list. Is there a reason this functionality was remove

Have a question about using Figma? Can i restrict copying and sharing on files with Education Plan?

I can’t figure out how to change the layout of an existing slide in Figma Slides. When creating a new slide, I can choose a layout from the theme, but once the slide is added, I can’t find a way to switch it to a different layout.Am I missing something? Often, I realize later that a different layout would work better and want to apply one of the theme’s template layouts to an existing slide—but I don’t see an option to do that. The only option I can find is “Template Style,” which seems to change only text styles and colors, not the layout itself.Is there a way to reapply or change slide layouts after a slide has been created?

What is meant by Figma Sites CMS not being available until late 2025 actually mean? I am having to explore other CMS solutions, as a result of the CMS not being available, only after having created a pretty extensive design system for an internal site, components, blocks, and templates. Any update would be extremely helpful.

We’ve identified a bug related to how Figma handles overrides when switching between component variants in different orders.Specifically, when we first apply the variant where the dropdown is open, everything works correctly. But if we start with the dropdown closed variant and then switch to the open one, we run into issues:– The icon sometimes changes incorrectly– Occasionally, the button type also changesThis issue isn’t limited to dropdowns — we’ve seen the same pattern affect many other components in our system.The bug appears to be tied to how Figma manages overrides based on the order of variant switching.We’ve attached a video showing this behavior in action. Please investigate, as this makes it hard to maintain consistency in large design systems.

I’d like to update my forum name to match my community profile if that is possible. https://www.figma.com/@primetime Who can I reach out to?

as title, I’m trying to use my published library in a Figma Make project, but the export for Figma Make dialog does not pop up. Also when I click Import From Figma in Make, it does nothing. Tried closing the app and reopen but still the same. I’m on a pro education plan. Is this feature available for me? thank you

how to cancled github integration

I started using Figma Make because it popped up and asked me to. I thought I’d build a simple swimlane workflow with minor interactive options to showcase a scenario of a migration from one platform to another. It pretty much nailed the layout at the start, which got me excited. But 4 days later - I want to scream, it’s so frustrating. Subsequent requests to get it to work correctly made it go into a loop of fail that it keeps repeating no matter what. I even linked it to the working version and it still can't get it right. After 100s of versions and a conversation 4 days long, I give up. So much for this portfolio piece I put so much effort into. The AI is just not very bright - at all. 

When attempting to add the configuration with Amazon Q, the startup process fails due to a non-200 status code. This might be related to Figma’s login requirement, though I’m not certain. I’ve followed the setup instructions outlined in the Figma MCP Server documentation: https://developers.figma.com/docs/figma-mcp-server/remote-server-installation/. However, the documentation does not reference Amazon Q specifically, which suggests that this client may not have been tested yet. For context, I’ve been able to successfully connect to the local version of the MCP Server using Amazon Q.Has anyone gotten this working?Can the Figma team please test with Amazon Q and provide directions about how to proceed? Amazon Q is the offering that our company has chosen to use and many developers are running on Linux machines. This means that their only way to access the MCP server is via the remote option which is currently unavailable to them. 

Hi Figma community! I only received the link to rewatch the keynote from Schema 2025.I’d love to watch more of the panels. Where can I find the links to the recorded sessions?

Hello,Figma Mirror hasn't been working for few days on my iPhone.It used to work “ok” before but now, every time I want to use Mirror, I just see a black screen no matter what I try. The app correctly shows the selected frame prior to mirroring but as soon as I tap on “Begin mirroring”, I see nothing but a black screen.I tried with different projects... I restarted Figma on macOS... I rebooted my Mac... I restarted Figma on iOS… I rebooted my iPhone… I logged out/logged in again on macOS and iOS… I “restarted” the preview from the iOS appJust a black screen.Can you help please?Thank you,AxelAbout the app:App Version: 25.41.0 (251029.5015844) Commit: 7eaf00d18ba9iPhoneXS Max iOS 18.7.2   

Hi everyone,I used to work at a company where I created a FigJam file using my company Google account. That account has since been deleted, but I recently found that the file is still publicly accessible and even appears in Google search results.The file contains internal company processes, so it really shouldn’t be visible to the public. I tried to change the sharing settings, but since my old Google account no longer exists, I can’t access or manage the file at all.Is there any way to delete or hide the file from public view (for example, by contacting Figma support or submitting a removal request)?Any advice would be greatly appreciated.

Hi I’m trying to get in touch with the sales team -  just for information about trialling he Professional plan (or whichever plan is required) that includes Figma Make.If someone could send me an email whenever they can: [redacted] that would be great thanks. Thanks so much for your help,Kate LawlorSwitcher.ie

My version is Figma Desktop App version 125.9.10 

Is it possible to obtain a free subscription to the Professional package for non-profit organizations, and what evidence is required for this? Thank you for your response!

I have Figma MCP enabled but whenever I go to the MCP server URL I see the following response {"jsonrpc":"2.0","error":{"code":-32001,"message":"Invalid sessionId"},"id":null}

I have been verified by the 3rd party company "SheerID" and I still cannot see the education plan options after clicking on the "new" tag in the file menu. What else do I need to do?  I submitted a ticket, but it’s been 10 days and no response.  I have classwork I need to do.  If there isn’t an education plan, please let me know so I can use another layout editor!

Hi Figma Support Team,I recently noticed that an additional seat was accidentally added to my Professional plan. The payment for this billing cycle is due on November 16, and I wanted to reach out before that to ensure I’m not charged for the extra seat.Could you please help me remove the additional seat and confirm that I won’t be billed for it?Please let me know if any additional steps are required on my end.Thanks so much for your help and prompt response!