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January 20, 2023
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How do I find my invoices?

  • January 20, 2023
  • 35 replies
  • 36637 views

I’m feeling like an idiot. I’m on a professional plan, but I can’t find any invoices in my email and I can’t find anyplace in the Figma site to download previous invoices. This should be easy…been looking for 15 minutes and can’t find anything.

    This topic has been closed for replies.
    Best answer by y_toku

    Hi there,

    Tanks for reaching out. According to the screenshot, it looks like a free plan. You don’t have a paid invoice with this account. Could you check if you’re logged into the right account?

    Generally, you can check an invoice as following:

    1. From the file browser, click Admin.
    2. Click the Billing tab.
    3. Find the invoice you want to download in the list. The most recent invoice is at the top.
    4. Click the View invoice link to open the invoice in Stripe.
    5. Click the View invoice details to view a detailed invoice.
    6. Click Download to save a copy of the invoice.
    Figma Learn - Help Center

    Hope it helps!

    Thanks,
    Toku

    35 replies

    LinkView_generic
    LinkView_genericAuthor
    January 20, 2023

    I found this in the docs:

    " Understand your invoice

    View your invoice

    Team admins can find their team’s plan summary, subscription details, and invoice history in the Billing tab.

    1. Click on the name of your Professional team in the sidebar.
    2. Select the Billing tab.
    3. Choose an invoice to review."

    But I don’t see a billing tab. Where do I see a billing tab?

      Fehu_Shop
      February 17, 2023

      Well, if it would be that easy…

      It is really hidden and unclear so I guess Figma can improve here.

      1. Open the APP
      2. Make sure you are on the home screen of the Software APP on your laptop
      3. On the left vertical menu, select your team.
      4. Then on the horizontal Nav select billing.
        figma
        Daniel_Valderrama_Mendoza
        April 12, 2023

        I know, right?

        Emeric_Martin
        July 18, 2023

        the billing tab is visible after clicking on the chevron next to the team name, and selecting “Go to admin view”

        image

          Jaap_Relou
          Jaap_Relou
          October 16, 2023

          I had to look this thread up for the third year in a row… 😅 Maybe a tab under your profile would be more what people expect.

            whiteme
            whiteme
            December 13, 2023

            ok! It’s very hard to find Invoice where it on…so happy have this Q&A, it’s really help me find it

              Branko_Pfeiffer
              January 31, 2024

              But where is the receipt for payment? It the invoice - but our accounting is asking for the receipt of payment.

              Teodor_Scorpan
              March 1, 2024

              and they call themselves the app for designers ))
              why I can’t pay an invoice? there’s no pay button

              Gayani_S
              Figmate
              Gayani_S
              Community Support
              March 4, 2024

              Hey @Teodor_Scorpan, apologies if the process is confusing you but I’m happy to help out!

              If your plan is scheduled to be renewed. It will be automatically deducted from the payment method you have on the account. If you need to, you are able to change the payment method.

              1. Select the team in the sidebar.
              2. Select Settings at the top.
              3. Click the Change payment method setting.
              4. Enter the new credit or debit card details in the fields provided.
              5. Click Use this card to update.

              You can find more information in our Help Center article: Manage your billing details

              If you need additional assistance feel free to reach out again, thank you!

              James_Ward2
              James_Ward2
              New Member
              April 6, 2024

              This is absolutely ridiculous, was paying a plan and the moment I cancel it I can no longer access my invoices let alone find where you actually access them?! You guys need to provide a video for this because years on people are still confused as to where you’ve hidden something as simple as invoices.

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