Took all 1492 AI Credits, but no result

Hi, ​@Kristīne Vikle 👋 Thanks for flagging this — a full deduction with no output is worth a closer look. I found your support ticket (ID 1966252 ) Keep an eye on your email for follow up replies from out support team

One quick note: in Figma Make, credits are consumed for any work the model performs — even if the preview doesn't load. If a prompt fully fails with no work done, credits aren't deducted.

Here are some resources for you on getting the best out of Figma Make:

• Troubleshoot in Make
• 8 Essential Tips for Using Figma Make 
• Cooking with Constraints (TC-EBC prompt framework) 
• 7 Tips for Using Figma Make Credits More Efficiently 
• Figma Make FAQ

Please let me know if you need any additional help! — Jaycee

Thank you Jaycee Lewis, keeping my eye on e-mail already for second day, no communication.

Thanks for reply there, but still waiting for some resolution.

As I think that, if there is no output then credits should not be charged, as in every other case - job is not done - we do not pay.

Figma should introduce some prompt optimization layer or at least warning, or info - what causes the failure or what can cause the failure of prompt performance. Simple learning from past cases or library of red flags for your LLMs.

Anyway, waiting for resolution or at least some info in my e-mail, still nothing.

Hey ​@Kristīne Vikle , Celine from Figma here, stepping in for Jaycee! Thanks for your patience and for sharing your feedback.

Just a heads up, our support team has replied to your ticket today, so please check your inbox when you can. The next steps are waiting for you there and they'll be best placed to look into your case directly. 🙏

Hey ​@Celine_ and ​@Jaycee Lewis , thank you for support. But there is no message in e-mail and no movement. Not a sign from Figma support.