한국시간으로 새벽 3시32분에16.32달러가 갑자기 결제됐습니다. 플랜구독취소도 했어서 무료 플랜으로 되어있는데 왜ㅜ결제된건지 모르겠네요.바로 환불부탁드립니다.
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환불 요청
Best answer by Celine_
Hello
For security and privacy reasons, billing matters can't be handled directly here on the Forum. The support team will look into your account directly to identify the exact cause of the charge and advise you accordingly.
For reference, after cancelling a plan, a final invoice can sometimes be issued for any changes (e.g. seat additions) that occurred before the cancellation took effect. You can find more details here: Additional charges in my Figma bill. Please hang tight and the team will get back to you quickly. Thank you! 🙏
Update: The support agent replied to you . Please check your inbox and continue the conversation directly there when you can. I’ll go ahead and close the topic here, thanks!
This topic has been closed for replies.
Hello
For security and privacy reasons, billing matters can't be handled directly here on the Forum. The support team will look into your account directly to identify the exact cause of the charge and advise you accordingly.
For reference, after cancelling a plan, a final invoice can sometimes be issued for any changes (e.g. seat additions) that occurred before the cancellation took effect. You can find more details here: Additional charges in my Figma bill. Please hang tight and the team will get back to you quickly. Thank you! 🙏
Update: The support agent replied to you . Please check your inbox and continue the conversation directly there when you can. I’ll go ahead and close the topic here, thanks!
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